mis test 1

In the information​ age, the obligations that individuals and organizations have concerning to intellectual property rights fall within the moral dimension of​ ________. A. property rights and obligations B. accountability and control C. privacy rights D. system quality E. information rights and obligations

A. property rights and obligations

​____________________ involves determining who is responsible for actions taken. A. Actionable behavior B. Accountability C. Privacy D. Control E. Quality

B. Accountability

A​ ________ is a senior manager who oversees the use of IT in the firm. A. CEO B. CIO C. CKO D. CFO E. CTO

B. CIO

Which of the following attempts to improve business processes to enhance​ competitiveness? A. DBMS B. TQM C. BPM D. BTM E. MBT

C. BPM

Which statement about business process management​ (BPM) is​ FALSE? A. BPM requires the identification of processes to change. B. BPM is never concluded because continuous improvement requires continual change. C. BPM works on increasing process throughput and quality. D. BPM is an approach to business that aims to continuously improve business processes. E. BPM needs to analyze existing processes to design new processes.

C. BPM works on increasing process throughput and quality.

Which type of business problem falls under the organizational​ dimension? A. Inadequate database capacity B. Outdated software C. Complexity of task D. Incompatibility of old systems E. Rapid technological change

C. Complexity of task

An automobile rental company interested in learning and adapting to the needs of its clients is focusing on which business​ driver? A. Survival B. Operational excellence C. Customer intimacy D. Improved decision making E. New products

C. Customer intimacy

Which is NOT a way in which NORA technology can create a detailed dossier of a​ person? A. Customer transaction systems B. Human resources systems C. Incident and arrest systems D. Medical records E. Telephone records

D. Medical records

Which U.S. act restricts the information the federal government can collect and regulates what it can do with the​ information? A. ​Gramm-Leach-Bliley Act of 1999 B. HIPAA of 1996 C. Freedom of Information Act D. Privacy Act of 1974 E. Computer Security Act of 1987

D. Privacy Act of 1974

​________________ commonly involves sites like Twitter and Facebook to collaborate with customers. A. Web collaboration B. Chat C. Quality production D. Social business E. Operations

D. Social business

If a business competitor introduces an effective product or service​ (i.e., when Citibank first introduced the​ ATM), your need to follow is considered an example of which business​ driver? A. New business model B. Improved decision making C. Customer and supplier intimacy D. Survival E. Operational excellence

D. Survival

The ethical principle that calls for hypothetically walking in the other​ person's shoes before making a decision is called the​ ______________. A. Golden Rule B. Silver Arrow C. Golden Egg D. Nest Egg E. utilitarian principle

A. Golden Rule

Which of the following is a file storage and synchronization service for cloud​ storage, file​ sharing, and collaborative​ editing? A. Google Drive B. Salesforce Chatter C. Google+ D. Apple FaceTime E. Google Hangouts

A. Google Drive

A copyright is protected throughout the life of the author plus an additional​ ______ years after the​ author's death. A. 70 B. 50 C. 100 D. 99 E. 20

A. 70

Which of the following is NOT an example of a disruptive​ technology? A. Digital television B. World Wide Web C. Personal computers D. Digital photography E. Software as web service

A. Digital television

Which of the following is NOT a part of the​ firm's environment? A. Employees B. Suppliers C. Competitors D. Customers E. Stockholders

A. Employees

Information​ systems, management information​ systems, information​ technology, information​ management, and computer information systems are often confused with one another. Which of these focuses primarily on hardware and​ software? A. Information technology B. Management information systems C. Information management D. Computer information systems E. Information systems

A. Information technology

Which is an example of a business using information systems for customer​ intimacy? A. Mandarin Oriental​ Hotel's customer-preference tracking system B. Verizon's web-based digital dashboard C. Walmart's RetailLink system D. JCPenney's Supplier Information system E. Apple​ Inc.'s iPod

A. Mandarin Oriental​ Hotel's customer-preference tracking system

Which type of activity within the value chain model is directly related to the production and distribution for a​ firm's products and​ services? A. Primary activities B. Supply chain activities C. Enterprise activities D. Human resource activities E. Secondary activities

A. Primary activities

___________ is a way for individuals to provide feedback and reviews about products and services. A. Social commerce B. A dashboard C. File sharing D. Crowdsourcing E. Social marketing

A. Social commerce

Which of the following is NOT a step in the​ problem-solving process? A. Solution analysis B. Solution evaluation and choice C. Implementation D. Problem identification E. Solution design

A. Solution analysis

​____________ focus on​ day-to-day operations of a business including managing​ sales, payroll, and receipts. A. Transaction processing systems B. Operational processing systems C. Spreadsheets D. Auto processing systems E. Big data systems

A. Transaction processing systems

A government website that allows citizens to purchase fishing licenses is an example of​ ________. A. e-government B. an expert system C. an executive support system D. a management information system E. a decision support system

A. e-government

A photo you have taken of your family is considered​ ______________, and it is protected by law. A. intellectual property B. advertising C. free use D. public domain E. fair use

A. intellectual property

Accountants rely heavily on information systems to do all of the following EXCEPT​ ________. A. manage financial investments B. create financial records C. organize data D. perform financial analysis E. summarize transactions

A. manage financial investments

All of the following are negative social consequence of information systems EXCEPT​ ________. A. reduction of repetitive stress injuries at work B. challenges in maintaining​ family, work, and leisure boundaries C. reduced response time to competition D. computer crime and abuse E. dependence and vulnerability

A. reduction of repetitive stress injuries at work

The​ problem-solving model consists of problem​ identification, solution​ design, ________________, and implementation. A. solution evaluation and choice B. summative evaluation C. formative evaluation D. divergent thinking E. systems analysis

A. solution evaluation and choice

When talking about changes related to information​ technology, the text identifies three interrelated changes that are responsible for the bulk of innovations. These include the mobile digital​ platform, the growth of cloud​ computing, and​ ________. A. the growing use of big data B. improved application software C. the Internet D. home computing E. faster networks

A. the growing use of big data

The ethical principle that calls for ranking alternatives before making a decision is called the​ ______________. A. utilitarian principle B. Immanuel Kant categorical imperative C. utility principle D. Golden Rule E. alternative path principle

A. utilitarian principle

Which of the following is NOT a way that information systems provide a competitive​ advantage? A. Making business processes more reliable B. Collecting and storing large amounts of data C. Allowing customers to be locked in D. Lowering operating costs E. Raising the barriers to entry by enhancing the​ product/service

B. Collecting and storing large amounts of data

What is the final and ongoing step of the business process management​ model? A. Ongoing evaluation B. Continuous measurement C. Continuous improvement D. Implement the new process E. Total improvement

B. Continuous measurement

Which of the following adjusts copyright laws to the Internet age by making it illegal to​ make, distribute, or use devices that circumvent​ technology-based protections of copyrighted​ materials? A. Freedom of Information Act B. Digital Millennium Copyright Act C. Gramm-Leach-Bliley Act of 1999 D. Privacy Act E. Electronic Communications Privacy Act

B. Digital Millennium Copyright Act

Which of the following is NOT an example of a primary activity in the value​ chain? A. Marketing B. Human resources management C. Outbound logistics D. Inbound logistics E. Customer service

B. Human resources management

Automobile manufacturers use​ computer-aided design​ (CAD) to create virtual models of parts and to prototype vehicles. This use of information systems is primarily related to which of the​ following? A. Increasing cycle times and simplifying the production process B. Improving design quality and precision C. Creating entity relationship diagrams D. Using customer demands to improve products and services E. Benchmarking

B. Improving design quality and precision

Which of the following best describes intellectual​ property? A. Tangible property created from a unique idea B. Intangible property created by individuals or corporations C. The manifestation of an intangible idea D. Unique creative works or ideas E. The distinction between an idea and its expression

B. Intangible property created by individuals or corporations

​__________________ are designed to capture critical​ processes, procedures, and experience to ensure this critical content​ isn't lost when someone leaves the organization. A. Customer relationship management systems B. Knowledge management systems C. Information systems D. Management information systems E. Computer information systems

B. Knowledge management systems

____________________ involves examining laws on the books that provide individuals and companies the opportunity to recover damages caused by others. A. Accountability B. Liability C. Responsibility D. Quality E. Control

B. Liability

Tracking your movements without consent may be unethical and is most related to which technology​ trend? A. Networking advances B. Mobile device growth C. Decline of data storage costs D. Computing power doubling every 18 months E. Data analysis advances

B. Mobile device growth

Which of the following is a business driver which focuses on ways to achieve better efficiencies to increase​ profits? A. New​ products, services, and business models B. Operational excellence C. Competitive advantage D. Improved decision making E. Customer and supplier intimacy

B. Operational excellence

Which of the following is NOT an element of critical​ thinking? A. Being aware of different perspectives B. Providing iterative feedback C. Testing alternatives and letting experience guide D. Being aware of organizational and personal limitations E. Maintaining doubt and suspending judgment

B. Providing iterative feedback

Which of the following is NOT an impact of the Internet on competitive forces and industry​ structure? A. Widens the geographic market by increasing the number of competitors B. Reduces the price of products and services C. Enables new substitutes to emerge with new approaches to meeting needs and performing functions D. Shifts bargaining power to customers due to the availability of global price and product information E. Reduces barriers to entry

B. Reduces the price of products and services

The information systems department in an organization is responsible for maintaining all of the following EXCEPT​ ________. A. data storage B. business processes C. networks D. software E. hardware

B. business processes

When a firm does something in which it is a​ world-class leader, that activity would be considered a​ _____________ for the company. A. benchmark B. core competency C. best practice D. primary activity E. strategic advantage

B. core competency

In its simplest​ form, ___________ represents streams of raw facts with limited usefulness until organized. A. instruction B. data C. analyses D. output E. information

B. data

Use of the Internet to provide services to​ citizens, such as​ driver's license​ renewals, illustrates​ ________. A. e-commerce B. e-government C. intranet usage D. e-business E. b2b​ e-business

B. e-government

Principles of right and wrong that you use to make choices are called​ _____________. A. responsibilities B. ethics C. options D. beliefs E. politics

B. ethics

The four major functions of a business include​ manufacturing/production, sales/marketing,​ finance/accounting, and​ _________________. A. instructional design B. human resources C. purchasing D. big data analysis E. customer relations

B. human resources

The final phase of the​ problem-solving model is the​ ___________ phase. A. solution evaluation and choice B. implementation C. solution design D. problem identification E. summative evaluation

B. implementation

With new laws requiring the storage of emails and other important​ documents, information systems storage now exceeds approximately 4.7​ ________. A. gigabytes B. zettabytes C. yottabytes D. megabytes E. terabytes

B. zettabytes

An information system can be defined technically as a set of interrelated components that collect​ (or retrieve),​ process, store, and distribute information to support which of the​ following? A. Creation of new products and services B. Communication and data flow C. Decision making and control in an organization D. Analysis of raw data E. IT infrastructure

C. Decision making and control in an organization

Which of the following is NOT an application of social​ business? A. Crowdsourcing B. Blogs and wikis C. General ledgers D. Social networks E. Communities

C. General ledgers

Which of the following is NOT a reason that collaboration and teamwork are more important today than​ ever? A. Changing culture of work and business B. Changing organization of the firm C. Growth of outsourcing D. Emphasis on innovation E. Changing scope of the firm

C. Growth of outsourcing

​_____________ is the largest single group in the U.S. business labor​ force, and this group dramatically benefits from information to help with the​ decision-making process. A. Marketing B. Engineering C. Management D. Accounting E. Finance

C. Management

In the past five​ years, which field has undergone the most change because of​ technology? A. Psychology B. Engineering C. Marketing D. Finance E. Accounting

C. Marketing

Which of the following is FALSE about the information systems occupations through​ 2024? A. Explosive growth of business information systems is due to the fact that information technologies are essential for achieving business​ firms' key objectives. B. The information systems field is one of the most​ fast-changing and dynamic of all the business professions. C. Offshore outsourcing will decrease demand in the U.S. for managerial IS positions. D. There will be a 12 percent growth rate in information systems managers and employees in the U.S. E. Software development jobs will grow by 17 percent.

C. Offshore outsourcing will decrease demand in the U.S. for managerial IS positions.

Where is a cookie that is created during a website visit​ stored? A. On the​ website's router B. In a Web directory C. On the​ visitor's computer D. On the​ ISP's computer E. On the​ website's computer

C. On the​ visitor's computer

From a customer​ perspective, which term involves demanding​ durability, safety, ease of​ use, service​ effectiveness, and​ responsiveness? A. Total Quality Focus​ (TQF) B. Business process management C. Quality D. Six sigma E. Cycle time

C. Quality

The order fulfillment process involves which of the following functional areas of a​ business? A. Sales, human​ resources, and accounting B. Manufacturing and​ production, human​ resources, and accounting C. Sales, accounting, and manufacturing and production D. Human​ resources, accounting, and service E. Sales, human​ resources, and manufacturing and production

C. Sales, accounting, and manufacturing and production

​_________________ are information systems professionals who help bridge the relationships between technical specialists and end users to identify requirements for improved systems. A. CIOs B.​ E-marketers C. Systems analysts D. HTML programmers E. Database developers

C. Systems analysts

​A(n) ______________ is a social website that allows groups to meet together and share knowledge about a specific area like​ coins, space, or stamps. A. intranet B. blog C. community D. social network E. workspace

C. community

Examining a map that depicts different colors based on flu outbreaks is an example of a digital​ ____________. A. support system B. operating system C. dashboard D. sql E. transaction processing systems

C. dashboard

Information systems help achieve many important business objectives. When a manager does not receive​ forecasts, sales​ projections, or appropriate​ dashboards, the business objective of​ ______________ is not achieved. A. enabling new​ products, services, and business models B. competitive survival C. improving decision making D. increasing operational excellence E. increasing customer and supplier intimacy

C. improving decision making

Another common name for a web beacon is a​ ____________, which tracks user activities. A. fire fly B. Trojan horse C. web bug D.Internet mosquito E. worm

C. web bug

Businesses in America spent approximately​ ____________ on​ hardware, software, and telecommunications equipment in 2017. A. $2.8 billion B. $2.8 million C. $280,000 D. $2.8 trillion E. 2.8% of total revenue

D. $2.8 trillion

Which technology trend that triggers ethical concerns is raised when a consumer receives coupons based on buying​ patterns? A. Mobile device growth impact B. Data storage costs rapidly decline C. Computing power doubles every 18 months D. Data analysis advances E. Networking advances

D. Data analysis advances

Koa Puppy Food Corporation maintains a highly centralized operation with all corporate operations taking place in its home country. What type of global strategy does Koa​ use? A. Transnational B. Franchiser C. Multinational D. Domestic exporter E. Semi-national

D. Domestic exporter

According to the case study about​ Carter's, the company decided on a complete business process transformation. Which of the following is a successful business process redesign described in the​ case? A. Modifying the distribution of pricing to​ Carter's partners B. Creating a system to allow online orders C. Creating a system to allow for automatic bidding on requests for proposals D. Enabling the finance function to focus on financial analysis and decision making E. Switching from SQL Server to Oracle Database

D. Enabling the finance function to focus on financial analysis and decision making

United States privacy laws are largely based on the​ _________________ report. A. ​Mills-Pearson B. Sarbanes-Oxley C. exclusive privacy D. Fair Information Practices E. confidentiality

D. Fair Information Practices

Nearly 80 percent of the Internet searches conducted use​ ___________, which makes it the largest data repository in history. A. ​Yahoo! B. Bing C. Xfinity D. Google E. Netscape

D. Google

Which statement about the digital divide in the U.S. is​ FALSE? A. Wealthier and more educated people are far more likely to take advantage of newer technologies then people from less fortunate socioeconomic groups. B. Schools in high poverty areas are less likely to have computers for students. C. It could lead to a society of information haves and​ have-nots. D. It is based only on having fair access to digital technology. E. It is based on how technology is being used between different socioeconomic groups.

D. It is based only on having fair access to digital technology.

Which statement about the U.S.​ CAN-SPAM Act of 2003 is​ FALSE? A. It requires commercial email messages to display accurate subject lines. B. It prohibits the use of fake return addresses. C. It requires commercial email messages to identify the true senders. D. It outlaws unsolicited commercial messaging. E. It mandates that recipients be offered a way to remove their names from email lists.

D. It outlaws unsolicited commercial messaging.

Which field deals with behavioral issues as well as technical issues surrounding the​ development, use, and impact of information systems used by managers and employees in a​ firm? A. Information systems literacy B. Information systems architecture C. Computer information systems D. Management information systems E. Information systems management

D. Management information systems

The Federal Trade Commission Fair Information Practice principle of​ notice/awareness states which of the​ following? A. Data collectors must take responsible steps to ensure that consumer information is accurate and secure from unauthorized use. B. Customers must be allowed to choose how their information will be used for secondary purposes other than the supporting transaction. C. There is a mechanism in place to enforce FIP principles. D. Websites must disclose their information practices before collecting data. E. Websites must have established technical guidelines for ensuring privacy.

D. Websites must disclose their information practices before collecting data.

Companies often use information systems to improve quality by​ ______________ as a way to set standards for products and services against predefined standards. A. reducing cycle time and simplify the production process B. improving production precision and tighten production tolerances C. using customer demands to improve products and services D. benchmarking E. improving responsiveness to customer issues

D. benchmarking

An antique dealer buying items and hoping to sell them for more than he or she paid for them is the very definition of​ a(n) ________. A. franchise B. information system C. global organization D. business E. social enterprise

D. business

If you want to collect data​ (i.e., photos) from someone and use the​ data, you must obtain​ _____________. A. HIPAA authorization B. implied consent C. FERPA authorization D. informed consent E. a privacy release

D. informed consent

A key benefit of collaboration is​ _______________, which focuses on deriving better and more unique ideas for products and services. A. productivity B. customer service C. quality D. innovation E. convenience

D. innovation

If​ Koa's Puppy Food Corporation maintains a highly centralized operation with financial​ management, but decentralizes production and marketing to other​ countries, the firm uses a​ ___________ global strategy. A. semi-national B. domestic exporter C. transnational D. multinational E. franchiser

D. multinational

According to​ Porter's competitive forces​ model, the intensity of the competitive forces determines all of the following EXCEPT industry​ ________. A. bargaining power B. characteristics C. profitability D. segmentation E. competition

D. segmentation

The popular quality management technique that specifically calls for 3.4 defects per million opportunities is called​ ______________. A. timely quality management B. total quality measures C. total quality management D. six sigma E. sigma six

D. six sigma

The acronym related to organizational​ improvements, TQM, stands for​ ____________________. A. timely quantity measures B. timely quality management C. total quality measures D. total quality management E. treating quality management

D. total quality management

If​ Koa's Puppy Food Corporation maintains a strategy to take advantage of local competitive advantages and avoids the notion of national​ boarders, the firm uses a​ ___________ global strategy. A. semi-national B. domestic exporter C. franchiser D. transnational E. multinational

D. transnational

​_______________ is an emerging area where data is organized in a meaningful way to help managers at all levels make more informed decisions. A. Electronic performance support B. intelligent agents C. Business management D. HTML programming E. Business intelligence

E. Business intelligence

​____________ is a business process improvement model which is most known and used when dramatic change is needed to gain improvements in productivity and efficiency. A. Continuous improvement B. Total improvement C. Total quality management D.Six sigma E. Business process reengineering

E. Business process reengineering

Which term refers to the total time it takes a child to purchase lemonade​ ingredients, create the​ lemonade, and set up operations for a neighborhood lemonade​ stand? A. Six sigma B. Total quality management C. Business process management D. Process time E. Cycle time

E. Cycle time

Which capability of social software allows users to use​ real-time information​ streams, status​ updates, and​ announcements? A. Team workspaces B. Tagging and social bookmarking C. Profiles D. Content sharing E. Feeds and notifications

E. Feeds and notifications

Which government act was enacted in 1996 to protect personal medical​ records? A. FERPA B. HRSA C. TIO D. HIPA E. HIPAA

E. HIPAA

Which of the following is a responsibility of the sales and marketing functional​ area? A. Checking for quality B. Paying creditors C. Producing bills of materials D. Managing cash accounts E. Identifying customers

E. Identifying customers

What primary goal does Kroger​ Company's QueVision system help​ accomplish? A. Turn off the lights in refrigerated cases to save energy B. Provide​ in-store wi-fi for shoppers C. Automatically return grocery carts from the parking lot to the store D. Inform store staff when to end their shifts E. Manage the number of open​ check-out lanes to adjust to customer volume

E. Manage the number of open​ check-out lanes to adjust to customer volume

A networked system configuration supports which of the following international business​ strategies? A. Domestic exporter and transnational B. Domestic exporter and franchiser C. Franchiser and multinational D. Domestic exporter and multinational E. Multinational and transnational

E. Multinational and transnational

Which of the following is NOT considered a typical people​ problem? A. Wrong incentives B. Work environment C. Difficulties of evaluating performance D. Lack of employee training E. Political conflict

E. Political conflict

Which term refers to converting raw data into a more meaningful​ form? A. Feedback B. Organizing C. Capturing D. Filtering E. Processing

E. Processing

Which force in​ Porter's competitive forces model would describe an organization that loses customers due to its product prices being too​ high? A. Focus on market niche B. Traditional competitors C. New market entrants D. Customer and supplier intimacy E. Substitute products and services

E. Substitute products and services

Which of the following is NOT part of the description of a value​ web? A. They are more​ customer-driven and operate in a less linear fashion than the traditional value chain. B. They synchronize the business processes of​ customers, suppliers, and trading partners. C. They are a collection of independent firms that use information technology to coordinate their value chains. D. They are flexible and adaptive to changes in supply and demand. E. They promote communication among units.

E. They promote communication among units.

To help improve​ quality, Delta Airlines installed customer care systems at some of its airport gates. The goal of this information system was to improve​ ______________________. A. cycle time by simplifying the production process B. production precision by tightening airline schedules C. benchmarking against other​ airlines' customer care D. seating assignments of passengers using computer aided design​ (CAD) E. customer service and the quality of the product

E. customer service and the quality of the product

A secretary assisting management is considered a​ _________ worker. A. knowledge B. operational C. production D. service E. data

E. data

Amazon.com is an example of​ ___________ because it sells products over the Internet. A. a management information system B. a decision support system C. a executive support system D. an expert system E. electronic commerce

E. electronic commerce

Sanofi Pasteur implemented​ a(n) __________ system to help staff have​ dialogues, share​ ideas, and work with other company members. A. global purchasing B. WAN C. new employee training D. data mining E. enterprise social networking

E. enterprise social networking

When thinking about downloading and using a photo from the​ Internet, don't forget the ethical​ __________. A. categorical imperative B. slippery slope rule C. risk aversion principle D. utilitarian principle E. no-free-lunch rule

E. no-free-lunch rule

In the​ problem-solving model, the phase where you identify as many possible solutions as possible would represent the​ ___________ phase. A. solution evaluation and choice B. summative evaluation C. systems analysis D. problem identification E. solution design

E. solution design