mis test 1
In the information age, the obligations that individuals and organizations have concerning to intellectual property rights fall within the moral dimension of ________. A. property rights and obligations B. accountability and control C. privacy rights D. system quality E. information rights and obligations
A. property rights and obligations
____________________ involves determining who is responsible for actions taken. A. Actionable behavior B. Accountability C. Privacy D. Control E. Quality
B. Accountability
A ________ is a senior manager who oversees the use of IT in the firm. A. CEO B. CIO C. CKO D. CFO E. CTO
B. CIO
Which of the following attempts to improve business processes to enhance competitiveness? A. DBMS B. TQM C. BPM D. BTM E. MBT
C. BPM
Which statement about business process management (BPM) is FALSE? A. BPM requires the identification of processes to change. B. BPM is never concluded because continuous improvement requires continual change. C. BPM works on increasing process throughput and quality. D. BPM is an approach to business that aims to continuously improve business processes. E. BPM needs to analyze existing processes to design new processes.
C. BPM works on increasing process throughput and quality.
Which type of business problem falls under the organizational dimension? A. Inadequate database capacity B. Outdated software C. Complexity of task D. Incompatibility of old systems E. Rapid technological change
C. Complexity of task
An automobile rental company interested in learning and adapting to the needs of its clients is focusing on which business driver? A. Survival B. Operational excellence C. Customer intimacy D. Improved decision making E. New products
C. Customer intimacy
Which is NOT a way in which NORA technology can create a detailed dossier of a person? A. Customer transaction systems B. Human resources systems C. Incident and arrest systems D. Medical records E. Telephone records
D. Medical records
Which U.S. act restricts the information the federal government can collect and regulates what it can do with the information? A. Gramm-Leach-Bliley Act of 1999 B. HIPAA of 1996 C. Freedom of Information Act D. Privacy Act of 1974 E. Computer Security Act of 1987
D. Privacy Act of 1974
________________ commonly involves sites like Twitter and Facebook to collaborate with customers. A. Web collaboration B. Chat C. Quality production D. Social business E. Operations
D. Social business
If a business competitor introduces an effective product or service (i.e., when Citibank first introduced the ATM), your need to follow is considered an example of which business driver? A. New business model B. Improved decision making C. Customer and supplier intimacy D. Survival E. Operational excellence
D. Survival
The ethical principle that calls for hypothetically walking in the other person's shoes before making a decision is called the ______________. A. Golden Rule B. Silver Arrow C. Golden Egg D. Nest Egg E. utilitarian principle
A. Golden Rule
Which of the following is a file storage and synchronization service for cloud storage, file sharing, and collaborative editing? A. Google Drive B. Salesforce Chatter C. Google+ D. Apple FaceTime E. Google Hangouts
A. Google Drive
A copyright is protected throughout the life of the author plus an additional ______ years after the author's death. A. 70 B. 50 C. 100 D. 99 E. 20
A. 70
Which of the following is NOT an example of a disruptive technology? A. Digital television B. World Wide Web C. Personal computers D. Digital photography E. Software as web service
A. Digital television
Which of the following is NOT a part of the firm's environment? A. Employees B. Suppliers C. Competitors D. Customers E. Stockholders
A. Employees
Information systems, management information systems, information technology, information management, and computer information systems are often confused with one another. Which of these focuses primarily on hardware and software? A. Information technology B. Management information systems C. Information management D. Computer information systems E. Information systems
A. Information technology
Which is an example of a business using information systems for customer intimacy? A. Mandarin Oriental Hotel's customer-preference tracking system B. Verizon's web-based digital dashboard C. Walmart's RetailLink system D. JCPenney's Supplier Information system E. Apple Inc.'s iPod
A. Mandarin Oriental Hotel's customer-preference tracking system
Which type of activity within the value chain model is directly related to the production and distribution for a firm's products and services? A. Primary activities B. Supply chain activities C. Enterprise activities D. Human resource activities E. Secondary activities
A. Primary activities
___________ is a way for individuals to provide feedback and reviews about products and services. A. Social commerce B. A dashboard C. File sharing D. Crowdsourcing E. Social marketing
A. Social commerce
Which of the following is NOT a step in the problem-solving process? A. Solution analysis B. Solution evaluation and choice C. Implementation D. Problem identification E. Solution design
A. Solution analysis
____________ focus on day-to-day operations of a business including managing sales, payroll, and receipts. A. Transaction processing systems B. Operational processing systems C. Spreadsheets D. Auto processing systems E. Big data systems
A. Transaction processing systems
A government website that allows citizens to purchase fishing licenses is an example of ________. A. e-government B. an expert system C. an executive support system D. a management information system E. a decision support system
A. e-government
A photo you have taken of your family is considered ______________, and it is protected by law. A. intellectual property B. advertising C. free use D. public domain E. fair use
A. intellectual property
Accountants rely heavily on information systems to do all of the following EXCEPT ________. A. manage financial investments B. create financial records C. organize data D. perform financial analysis E. summarize transactions
A. manage financial investments
All of the following are negative social consequence of information systems EXCEPT ________. A. reduction of repetitive stress injuries at work B. challenges in maintaining family, work, and leisure boundaries C. reduced response time to competition D. computer crime and abuse E. dependence and vulnerability
A. reduction of repetitive stress injuries at work
The problem-solving model consists of problem identification, solution design, ________________, and implementation. A. solution evaluation and choice B. summative evaluation C. formative evaluation D. divergent thinking E. systems analysis
A. solution evaluation and choice
When talking about changes related to information technology, the text identifies three interrelated changes that are responsible for the bulk of innovations. These include the mobile digital platform, the growth of cloud computing, and ________. A. the growing use of big data B. improved application software C. the Internet D. home computing E. faster networks
A. the growing use of big data
The ethical principle that calls for ranking alternatives before making a decision is called the ______________. A. utilitarian principle B. Immanuel Kant categorical imperative C. utility principle D. Golden Rule E. alternative path principle
A. utilitarian principle
Which of the following is NOT a way that information systems provide a competitive advantage? A. Making business processes more reliable B. Collecting and storing large amounts of data C. Allowing customers to be locked in D. Lowering operating costs E. Raising the barriers to entry by enhancing the product/service
B. Collecting and storing large amounts of data
What is the final and ongoing step of the business process management model? A. Ongoing evaluation B. Continuous measurement C. Continuous improvement D. Implement the new process E. Total improvement
B. Continuous measurement
Which of the following adjusts copyright laws to the Internet age by making it illegal to make, distribute, or use devices that circumvent technology-based protections of copyrighted materials? A. Freedom of Information Act B. Digital Millennium Copyright Act C. Gramm-Leach-Bliley Act of 1999 D. Privacy Act E. Electronic Communications Privacy Act
B. Digital Millennium Copyright Act
Which of the following is NOT an example of a primary activity in the value chain? A. Marketing B. Human resources management C. Outbound logistics D. Inbound logistics E. Customer service
B. Human resources management
Automobile manufacturers use computer-aided design (CAD) to create virtual models of parts and to prototype vehicles. This use of information systems is primarily related to which of the following? A. Increasing cycle times and simplifying the production process B. Improving design quality and precision C. Creating entity relationship diagrams D. Using customer demands to improve products and services E. Benchmarking
B. Improving design quality and precision
Which of the following best describes intellectual property? A. Tangible property created from a unique idea B. Intangible property created by individuals or corporations C. The manifestation of an intangible idea D. Unique creative works or ideas E. The distinction between an idea and its expression
B. Intangible property created by individuals or corporations
__________________ are designed to capture critical processes, procedures, and experience to ensure this critical content isn't lost when someone leaves the organization. A. Customer relationship management systems B. Knowledge management systems C. Information systems D. Management information systems E. Computer information systems
B. Knowledge management systems
____________________ involves examining laws on the books that provide individuals and companies the opportunity to recover damages caused by others. A. Accountability B. Liability C. Responsibility D. Quality E. Control
B. Liability
Tracking your movements without consent may be unethical and is most related to which technology trend? A. Networking advances B. Mobile device growth C. Decline of data storage costs D. Computing power doubling every 18 months E. Data analysis advances
B. Mobile device growth
Which of the following is a business driver which focuses on ways to achieve better efficiencies to increase profits? A. New products, services, and business models B. Operational excellence C. Competitive advantage D. Improved decision making E. Customer and supplier intimacy
B. Operational excellence
Which of the following is NOT an element of critical thinking? A. Being aware of different perspectives B. Providing iterative feedback C. Testing alternatives and letting experience guide D. Being aware of organizational and personal limitations E. Maintaining doubt and suspending judgment
B. Providing iterative feedback
Which of the following is NOT an impact of the Internet on competitive forces and industry structure? A. Widens the geographic market by increasing the number of competitors B. Reduces the price of products and services C. Enables new substitutes to emerge with new approaches to meeting needs and performing functions D. Shifts bargaining power to customers due to the availability of global price and product information E. Reduces barriers to entry
B. Reduces the price of products and services
The information systems department in an organization is responsible for maintaining all of the following EXCEPT ________. A. data storage B. business processes C. networks D. software E. hardware
B. business processes
When a firm does something in which it is a world-class leader, that activity would be considered a _____________ for the company. A. benchmark B. core competency C. best practice D. primary activity E. strategic advantage
B. core competency
In its simplest form, ___________ represents streams of raw facts with limited usefulness until organized. A. instruction B. data C. analyses D. output E. information
B. data
Use of the Internet to provide services to citizens, such as driver's license renewals, illustrates ________. A. e-commerce B. e-government C. intranet usage D. e-business E. b2b e-business
B. e-government
Principles of right and wrong that you use to make choices are called _____________. A. responsibilities B. ethics C. options D. beliefs E. politics
B. ethics
The four major functions of a business include manufacturing/production, sales/marketing, finance/accounting, and _________________. A. instructional design B. human resources C. purchasing D. big data analysis E. customer relations
B. human resources
The final phase of the problem-solving model is the ___________ phase. A. solution evaluation and choice B. implementation C. solution design D. problem identification E. summative evaluation
B. implementation
With new laws requiring the storage of emails and other important documents, information systems storage now exceeds approximately 4.7 ________. A. gigabytes B. zettabytes C. yottabytes D. megabytes E. terabytes
B. zettabytes
An information system can be defined technically as a set of interrelated components that collect (or retrieve), process, store, and distribute information to support which of the following? A. Creation of new products and services B. Communication and data flow C. Decision making and control in an organization D. Analysis of raw data E. IT infrastructure
C. Decision making and control in an organization
Which of the following is NOT an application of social business? A. Crowdsourcing B. Blogs and wikis C. General ledgers D. Social networks E. Communities
C. General ledgers
Which of the following is NOT a reason that collaboration and teamwork are more important today than ever? A. Changing culture of work and business B. Changing organization of the firm C. Growth of outsourcing D. Emphasis on innovation E. Changing scope of the firm
C. Growth of outsourcing
_____________ is the largest single group in the U.S. business labor force, and this group dramatically benefits from information to help with the decision-making process. A. Marketing B. Engineering C. Management D. Accounting E. Finance
C. Management
In the past five years, which field has undergone the most change because of technology? A. Psychology B. Engineering C. Marketing D. Finance E. Accounting
C. Marketing
Which of the following is FALSE about the information systems occupations through 2024? A. Explosive growth of business information systems is due to the fact that information technologies are essential for achieving business firms' key objectives. B. The information systems field is one of the most fast-changing and dynamic of all the business professions. C. Offshore outsourcing will decrease demand in the U.S. for managerial IS positions. D. There will be a 12 percent growth rate in information systems managers and employees in the U.S. E. Software development jobs will grow by 17 percent.
C. Offshore outsourcing will decrease demand in the U.S. for managerial IS positions.
Where is a cookie that is created during a website visit stored? A. On the website's router B. In a Web directory C. On the visitor's computer D. On the ISP's computer E. On the website's computer
C. On the visitor's computer
From a customer perspective, which term involves demanding durability, safety, ease of use, service effectiveness, and responsiveness? A. Total Quality Focus (TQF) B. Business process management C. Quality D. Six sigma E. Cycle time
C. Quality
The order fulfillment process involves which of the following functional areas of a business? A. Sales, human resources, and accounting B. Manufacturing and production, human resources, and accounting C. Sales, accounting, and manufacturing and production D. Human resources, accounting, and service E. Sales, human resources, and manufacturing and production
C. Sales, accounting, and manufacturing and production
_________________ are information systems professionals who help bridge the relationships between technical specialists and end users to identify requirements for improved systems. A. CIOs B. E-marketers C. Systems analysts D. HTML programmers E. Database developers
C. Systems analysts
A(n) ______________ is a social website that allows groups to meet together and share knowledge about a specific area like coins, space, or stamps. A. intranet B. blog C. community D. social network E. workspace
C. community
Examining a map that depicts different colors based on flu outbreaks is an example of a digital ____________. A. support system B. operating system C. dashboard D. sql E. transaction processing systems
C. dashboard
Information systems help achieve many important business objectives. When a manager does not receive forecasts, sales projections, or appropriate dashboards, the business objective of ______________ is not achieved. A. enabling new products, services, and business models B. competitive survival C. improving decision making D. increasing operational excellence E. increasing customer and supplier intimacy
C. improving decision making
Another common name for a web beacon is a ____________, which tracks user activities. A. fire fly B. Trojan horse C. web bug D.Internet mosquito E. worm
C. web bug
Businesses in America spent approximately ____________ on hardware, software, and telecommunications equipment in 2017. A. $2.8 billion B. $2.8 million C. $280,000 D. $2.8 trillion E. 2.8% of total revenue
D. $2.8 trillion
Which technology trend that triggers ethical concerns is raised when a consumer receives coupons based on buying patterns? A. Mobile device growth impact B. Data storage costs rapidly decline C. Computing power doubles every 18 months D. Data analysis advances E. Networking advances
D. Data analysis advances
Koa Puppy Food Corporation maintains a highly centralized operation with all corporate operations taking place in its home country. What type of global strategy does Koa use? A. Transnational B. Franchiser C. Multinational D. Domestic exporter E. Semi-national
D. Domestic exporter
According to the case study about Carter's, the company decided on a complete business process transformation. Which of the following is a successful business process redesign described in the case? A. Modifying the distribution of pricing to Carter's partners B. Creating a system to allow online orders C. Creating a system to allow for automatic bidding on requests for proposals D. Enabling the finance function to focus on financial analysis and decision making E. Switching from SQL Server to Oracle Database
D. Enabling the finance function to focus on financial analysis and decision making
United States privacy laws are largely based on the _________________ report. A. Mills-Pearson B. Sarbanes-Oxley C. exclusive privacy D. Fair Information Practices E. confidentiality
D. Fair Information Practices
Nearly 80 percent of the Internet searches conducted use ___________, which makes it the largest data repository in history. A. Yahoo! B. Bing C. Xfinity D. Google E. Netscape
D. Google
Which statement about the digital divide in the U.S. is FALSE? A. Wealthier and more educated people are far more likely to take advantage of newer technologies then people from less fortunate socioeconomic groups. B. Schools in high poverty areas are less likely to have computers for students. C. It could lead to a society of information haves and have-nots. D. It is based only on having fair access to digital technology. E. It is based on how technology is being used between different socioeconomic groups.
D. It is based only on having fair access to digital technology.
Which statement about the U.S. CAN-SPAM Act of 2003 is FALSE? A. It requires commercial email messages to display accurate subject lines. B. It prohibits the use of fake return addresses. C. It requires commercial email messages to identify the true senders. D. It outlaws unsolicited commercial messaging. E. It mandates that recipients be offered a way to remove their names from email lists.
D. It outlaws unsolicited commercial messaging.
Which field deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in a firm? A. Information systems literacy B. Information systems architecture C. Computer information systems D. Management information systems E. Information systems management
D. Management information systems
The Federal Trade Commission Fair Information Practice principle of notice/awareness states which of the following? A. Data collectors must take responsible steps to ensure that consumer information is accurate and secure from unauthorized use. B. Customers must be allowed to choose how their information will be used for secondary purposes other than the supporting transaction. C. There is a mechanism in place to enforce FIP principles. D. Websites must disclose their information practices before collecting data. E. Websites must have established technical guidelines for ensuring privacy.
D. Websites must disclose their information practices before collecting data.
Companies often use information systems to improve quality by ______________ as a way to set standards for products and services against predefined standards. A. reducing cycle time and simplify the production process B. improving production precision and tighten production tolerances C. using customer demands to improve products and services D. benchmarking E. improving responsiveness to customer issues
D. benchmarking
An antique dealer buying items and hoping to sell them for more than he or she paid for them is the very definition of a(n) ________. A. franchise B. information system C. global organization D. business E. social enterprise
D. business
If you want to collect data (i.e., photos) from someone and use the data, you must obtain _____________. A. HIPAA authorization B. implied consent C. FERPA authorization D. informed consent E. a privacy release
D. informed consent
A key benefit of collaboration is _______________, which focuses on deriving better and more unique ideas for products and services. A. productivity B. customer service C. quality D. innovation E. convenience
D. innovation
If Koa's Puppy Food Corporation maintains a highly centralized operation with financial management, but decentralizes production and marketing to other countries, the firm uses a ___________ global strategy. A. semi-national B. domestic exporter C. transnational D. multinational E. franchiser
D. multinational
According to Porter's competitive forces model, the intensity of the competitive forces determines all of the following EXCEPT industry ________. A. bargaining power B. characteristics C. profitability D. segmentation E. competition
D. segmentation
The popular quality management technique that specifically calls for 3.4 defects per million opportunities is called ______________. A. timely quality management B. total quality measures C. total quality management D. six sigma E. sigma six
D. six sigma
The acronym related to organizational improvements, TQM, stands for ____________________. A. timely quantity measures B. timely quality management C. total quality measures D. total quality management E. treating quality management
D. total quality management
If Koa's Puppy Food Corporation maintains a strategy to take advantage of local competitive advantages and avoids the notion of national boarders, the firm uses a ___________ global strategy. A. semi-national B. domestic exporter C. franchiser D. transnational E. multinational
D. transnational
_______________ is an emerging area where data is organized in a meaningful way to help managers at all levels make more informed decisions. A. Electronic performance support B. intelligent agents C. Business management D. HTML programming E. Business intelligence
E. Business intelligence
____________ is a business process improvement model which is most known and used when dramatic change is needed to gain improvements in productivity and efficiency. A. Continuous improvement B. Total improvement C. Total quality management D.Six sigma E. Business process reengineering
E. Business process reengineering
Which term refers to the total time it takes a child to purchase lemonade ingredients, create the lemonade, and set up operations for a neighborhood lemonade stand? A. Six sigma B. Total quality management C. Business process management D. Process time E. Cycle time
E. Cycle time
Which capability of social software allows users to use real-time information streams, status updates, and announcements? A. Team workspaces B. Tagging and social bookmarking C. Profiles D. Content sharing E. Feeds and notifications
E. Feeds and notifications
Which government act was enacted in 1996 to protect personal medical records? A. FERPA B. HRSA C. TIO D. HIPA E. HIPAA
E. HIPAA
Which of the following is a responsibility of the sales and marketing functional area? A. Checking for quality B. Paying creditors C. Producing bills of materials D. Managing cash accounts E. Identifying customers
E. Identifying customers
What primary goal does Kroger Company's QueVision system help accomplish? A. Turn off the lights in refrigerated cases to save energy B. Provide in-store wi-fi for shoppers C. Automatically return grocery carts from the parking lot to the store D. Inform store staff when to end their shifts E. Manage the number of open check-out lanes to adjust to customer volume
E. Manage the number of open check-out lanes to adjust to customer volume
A networked system configuration supports which of the following international business strategies? A. Domestic exporter and transnational B. Domestic exporter and franchiser C. Franchiser and multinational D. Domestic exporter and multinational E. Multinational and transnational
E. Multinational and transnational
Which of the following is NOT considered a typical people problem? A. Wrong incentives B. Work environment C. Difficulties of evaluating performance D. Lack of employee training E. Political conflict
E. Political conflict
Which term refers to converting raw data into a more meaningful form? A. Feedback B. Organizing C. Capturing D. Filtering E. Processing
E. Processing
Which force in Porter's competitive forces model would describe an organization that loses customers due to its product prices being too high? A. Focus on market niche B. Traditional competitors C. New market entrants D. Customer and supplier intimacy E. Substitute products and services
E. Substitute products and services
Which of the following is NOT part of the description of a value web? A. They are more customer-driven and operate in a less linear fashion than the traditional value chain. B. They synchronize the business processes of customers, suppliers, and trading partners. C. They are a collection of independent firms that use information technology to coordinate their value chains. D. They are flexible and adaptive to changes in supply and demand. E. They promote communication among units.
E. They promote communication among units.
To help improve quality, Delta Airlines installed customer care systems at some of its airport gates. The goal of this information system was to improve ______________________. A. cycle time by simplifying the production process B. production precision by tightening airline schedules C. benchmarking against other airlines' customer care D. seating assignments of passengers using computer aided design (CAD) E. customer service and the quality of the product
E. customer service and the quality of the product
A secretary assisting management is considered a _________ worker. A. knowledge B. operational C. production D. service E. data
E. data
Amazon.com is an example of ___________ because it sells products over the Internet. A. a management information system B. a decision support system C. a executive support system D. an expert system E. electronic commerce
E. electronic commerce
Sanofi Pasteur implemented a(n) __________ system to help staff have dialogues, share ideas, and work with other company members. A. global purchasing B. WAN C. new employee training D. data mining E. enterprise social networking
E. enterprise social networking
When thinking about downloading and using a photo from the Internet, don't forget the ethical __________. A. categorical imperative B. slippery slope rule C. risk aversion principle D. utilitarian principle E. no-free-lunch rule
E. no-free-lunch rule
In the problem-solving model, the phase where you identify as many possible solutions as possible would represent the ___________ phase. A. solution evaluation and choice B. summative evaluation C. systems analysis D. problem identification E. solution design
E. solution design