MIST Quiz 4
information systems
computer-based systems that capture, store, and retrieve data associated with process activities
inclusive gateway
conditions on outgoing branches don't need to be mutually exclusive
external entity and exchange of value
what 2 things are required for a financial impact?
functional perspective
what activities should happen in the process
delays, excess inventory, lack of visibility across the process
what are the 3 consequences of the silo effect?
procurement, production, fulfillment
what are the 3 fundamental types of business processes?
event, task, flow, gateway
what are the 4 basic elements of BPMN?
synchronization
waiting for a number of tokens to arrive and then merging the tokens into one
thin, thick
start events are represented by circles with (thin or thick?) borders while end events have (thin or thick?) borders
oblique cut
used to indicate the default flow
messages, sequences
(messages or sequences?) flow between pools while (messages or sequences?) flow within pools
production
Amazon doesn't deal with what business process?
collaboration diagram
BPMN diagram that features 2 or more pools
sequence flow
BPMN notation that is represented by arrows with full arrow heads
events
BPMN of things that happen instantaneously, represented as circles
activities
BPMN of units of work that have a duration, represented as rounded rectangles
pools
BPMN that shows independent organizational entities
lanes
BPMN that shows resource classes in the same organizational space and sharing common systems
customer relationship management
CRM, this system focuses on sales, customer support, and marketing
integrate, silos
ERP systems enable you to ______ processes across functional units--breaking down _____
enterprise resource planning
ERP, this system focuses on financial, accounting, HR, and manufacturing functions
product lifecycle management
PLM, this system focuses on design, engineering, research and development, and prototyping
supply chain management
SCM, this system focuses on suppliers and vendors
X
a gateway is indicated with what symbol inside a diamond?
gateway
a gating mechanism that either allows or disallows passage of tokens
resource
a generic term to refer to anyone or anything involved in the performance of a process activity
send activity
an activity that is the source of a message
decision activity
an activity that leads to different outcomes
receive activity
an activity that receives a message
information systems
business processes are increasingly supported by what?
process instance
captures one specific process execution out of all possible ones
information
data that is organized in a way that is useful to an organization
inclusive gateways
denoted with a +, this gateway has multiple outgoing arcs and indicated that multiple parallel paths are executed
exclusive gateway
denoted with an X, this gateway has multiple outgoing arcs and indicates that one of multiple paths is taken
process model
depicts all the possible ways a given business process can be executed
execute the process, capture and store data, monitor performance
enterprise systems in organizations have what 3 roles?
lead times
how far in advance a company must plan to obtain raw materials from its suppliers
tokens
identify the progress/state of that instance, created in a start event and flow throughout the process model until they're destroyed with the end event
sequence
implies that one event or activity A is followed by another event or activity B
functional
in a __________ organization, each department is responsible for different things and optimized for those activities
balance sheet
indicates company's financial position at specific point in time
resource/organizational perspective
indicates who or what performs which activity
enterprise system
information system that supports the entire process and coordinates work across functions
functional information systems
information systems in departments that evolved independently from each other
process
modern businesses need to focus on _____ view instead of the traditional functional view
task worker
one who performs routine, structured tasks, typically in a repeated manner
knowledge worker
one who uses an information system to create, acquire, process, synthesize, disseminate, analyze, and use information to be more productive
functional structure
organization structure that is divided into functions, or departments, each of which is responsible for a set of closely related activities
bureaucracy
organizational structure that includes administrative rules and procedures intended to help manage large organizations
cross-functional
organizational structure where no single group or function is responsible for their execution and companies must rely on each group to perform their step
physical flow
physical activities associated with the process
income statement
profit and loss statement, record of expenses and revenues for a specific period of time
data
raw facts that have limited value or meaning
message flow
represents the flow of information between 2 separate resource classes/pools
join gateway
represents a point where the process flow converges
split gateway
represents a point where the process flow diverges
passive resources
resources that are merely involved in the performance of an activity
active resources
resources that can autonomously perform an activity
business process
sequence of activities needed to accomplish something, kicked off by some event and concludes with some desirable outcome
organizational design and application system design
the 2 main purposes for process modeling
global competition, information revolution, knowledge worker
the modern global business environment is characterized by what 3 concepts?
cycle times
the amount of time needed to produce a product or process a customer order
verb noun
the format of activities
noun verb
the format of events
procurement
this business process acquires the basic materials that it uses to produce goods or services
fulfillment
this business process delivers goods/services to customers/resellers
production
this business process manufactures/generates the desired goods and services
application system design
this purpose of a model is IT oriented and made for automation
organizational design
this purpose of a model is business-oriented and made for understanding and communication
false
true or false? activities in two parallel paths must be performed simultaneously
false
true or false? data has more meaning than information
false
true or false? if a gateway has no symbol on it, it is automatically assumed to be inclusive
true
true or false? many companies are taking advantage of the unique business efficiencies in other countries
false
true or false? task workers have a better overall view of the entire business than knowledge workers
true
true or false? to create a proper model, you must understand the target audience
true
true or false? when data is automatically captured and entered only once, there is less room for human error
true
true or false? with an exclusive gateway, only one path can be taken
+
what symbol denotes a gateway for parallel paths?
passthrough
when a gateway waits for a token to arrive from one of its input arcs and as soon as it receives the token, it sends the token to the output arc
implicit termination
when a process instance completes only when each token flowing in the model reaches an end event
control-flow perspective
when activities and events should occur
mutually exclusive
when two or more activities are alternative to each other
concurrent
when two or more activities are not interdependent
in parallel
when two or more activities do not have any order dependencies on each other and can be executed concurrently
silo effect
when workers complete their tasks without regard to the consequences for other components of the process
Nintendo
which company didn't have supply chain integration or the internal capacity to handle all their orders and made a 1 billion dollar mistake?
Nike
which company lacked visibility between departments and made an 100 million dollar mistake?
data perspective
which information artifacts are requires to perform an activity
enterprise resource systems
with what are companies solving the functional silo problem?
