MIST Quiz 4

information systems

computer-based systems that capture, store, and retrieve data associated with process activities

inclusive gateway

conditions on outgoing branches don't need to be mutually exclusive

external entity and exchange of value

what 2 things are required for a financial impact?

functional perspective

what activities should happen in the process

delays, excess inventory, lack of visibility across the process

what are the 3 consequences of the silo effect?

procurement, production, fulfillment

what are the 3 fundamental types of business processes?

event, task, flow, gateway

what are the 4 basic elements of BPMN?

synchronization

waiting for a number of tokens to arrive and then merging the tokens into one

thin, thick

start events are represented by circles with (thin or thick?) borders while end events have (thin or thick?) borders

oblique cut

used to indicate the default flow

messages, sequences

(messages or sequences?) flow between pools while (messages or sequences?) flow within pools

production

Amazon doesn't deal with what business process?

collaboration diagram

BPMN diagram that features 2 or more pools

sequence flow

BPMN notation that is represented by arrows with full arrow heads

events

BPMN of things that happen instantaneously, represented as circles

activities

BPMN of units of work that have a duration, represented as rounded rectangles

pools

BPMN that shows independent organizational entities

lanes

BPMN that shows resource classes in the same organizational space and sharing common systems

customer relationship management

CRM, this system focuses on sales, customer support, and marketing

integrate, silos

ERP systems enable you to ______ processes across functional units--breaking down _____

enterprise resource planning

ERP, this system focuses on financial, accounting, HR, and manufacturing functions

product lifecycle management

PLM, this system focuses on design, engineering, research and development, and prototyping

supply chain management

SCM, this system focuses on suppliers and vendors

X

a gateway is indicated with what symbol inside a diamond?

gateway

a gating mechanism that either allows or disallows passage of tokens

resource

a generic term to refer to anyone or anything involved in the performance of a process activity

send activity

an activity that is the source of a message

decision activity

an activity that leads to different outcomes

receive activity

an activity that receives a message

information systems

business processes are increasingly supported by what?

process instance

captures one specific process execution out of all possible ones

information

data that is organized in a way that is useful to an organization

inclusive gateways

denoted with a +, this gateway has multiple outgoing arcs and indicated that multiple parallel paths are executed

exclusive gateway

denoted with an X, this gateway has multiple outgoing arcs and indicates that one of multiple paths is taken

process model

depicts all the possible ways a given business process can be executed

execute the process, capture and store data, monitor performance

enterprise systems in organizations have what 3 roles?

lead times

how far in advance a company must plan to obtain raw materials from its suppliers

tokens

identify the progress/state of that instance, created in a start event and flow throughout the process model until they're destroyed with the end event

sequence

implies that one event or activity A is followed by another event or activity B

functional

in a __________ organization, each department is responsible for different things and optimized for those activities

balance sheet

indicates company's financial position at specific point in time

resource/organizational perspective

indicates who or what performs which activity

enterprise system

information system that supports the entire process and coordinates work across functions

functional information systems

information systems in departments that evolved independently from each other

process

modern businesses need to focus on _____ view instead of the traditional functional view

task worker

one who performs routine, structured tasks, typically in a repeated manner

knowledge worker

one who uses an information system to create, acquire, process, synthesize, disseminate, analyze, and use information to be more productive

functional structure

organization structure that is divided into functions, or departments, each of which is responsible for a set of closely related activities

bureaucracy

organizational structure that includes administrative rules and procedures intended to help manage large organizations

cross-functional

organizational structure where no single group or function is responsible for their execution and companies must rely on each group to perform their step

physical flow

physical activities associated with the process

income statement

profit and loss statement, record of expenses and revenues for a specific period of time

data

raw facts that have limited value or meaning

message flow

represents the flow of information between 2 separate resource classes/pools

join gateway

represents a point where the process flow converges

split gateway

represents a point where the process flow diverges

passive resources

resources that are merely involved in the performance of an activity

active resources

resources that can autonomously perform an activity

business process

sequence of activities needed to accomplish something, kicked off by some event and concludes with some desirable outcome

organizational design and application system design

the 2 main purposes for process modeling

global competition, information revolution, knowledge worker

the modern global business environment is characterized by what 3 concepts?

cycle times

the amount of time needed to produce a product or process a customer order

verb noun

the format of activities

noun verb

the format of events

procurement

this business process acquires the basic materials that it uses to produce goods or services

fulfillment

this business process delivers goods/services to customers/resellers

production

this business process manufactures/generates the desired goods and services

application system design

this purpose of a model is IT oriented and made for automation

organizational design

this purpose of a model is business-oriented and made for understanding and communication

false

true or false? activities in two parallel paths must be performed simultaneously

false

true or false? data has more meaning than information

false

true or false? if a gateway has no symbol on it, it is automatically assumed to be inclusive

true

true or false? many companies are taking advantage of the unique business efficiencies in other countries

false

true or false? task workers have a better overall view of the entire business than knowledge workers

true

true or false? to create a proper model, you must understand the target audience

true

true or false? when data is automatically captured and entered only once, there is less room for human error

true

true or false? with an exclusive gateway, only one path can be taken

+

what symbol denotes a gateway for parallel paths?

passthrough

when a gateway waits for a token to arrive from one of its input arcs and as soon as it receives the token, it sends the token to the output arc

implicit termination

when a process instance completes only when each token flowing in the model reaches an end event

control-flow perspective

when activities and events should occur

mutually exclusive

when two or more activities are alternative to each other

concurrent

when two or more activities are not interdependent

in parallel

when two or more activities do not have any order dependencies on each other and can be executed concurrently

silo effect

when workers complete their tasks without regard to the consequences for other components of the process

Nintendo

which company didn't have supply chain integration or the internal capacity to handle all their orders and made a 1 billion dollar mistake?

Nike

which company lacked visibility between departments and made an 100 million dollar mistake?

data perspective

which information artifacts are requires to perform an activity

enterprise resource systems

with what are companies solving the functional silo problem?