MKT 320 Ch. 15 Guidepost

3. Arlo Marlowe owns an independent hardware and home-improvement store in a neighborhood shopping center. At the beginning of this year, the following sales associates were on Arlo's payroll: Blake Drake, Eric Merrick, Clyde Hyde, Yuri Curry, and Caylie Bailey. A few months into the year, Eric and Caylie both left to pursue new opportunities, and Arlo hired Joyce Royce and Martin Parton to replace them. A few months after that, Martin left to return to college full time and was replaced by Hollis Lawless. Shortly thereafter, Clyde retired and was replaced by Zach Slack. What is the employee turnover rate at Arlo's store, if no more employees leave between now and December 31?

80%

7. Which of the following statements is true regarding a typical national retail chain, such as the one whose organization chart is presented in Exhibit 15-8?

A buyer's boss is a divisional merchandise manager (DMM); divisional merchandise managers report to general merchandise managers (GMMs), who report to the executive vice president of merchandising.

2c. Employers sometimes test job candidates to learn more about them, to match them with job openings, and to develop training programs. Regarding tests, which of the following statements is not consistent with the information in the textbook?

An employer is allowed to test for drugs, but only if the applicant will be driving a company vehicle or operating dangerous machinery.

5c. In the organization structure of a national retailer such as Meijer or Nordstrom, which of the following positions or job titles is not likely to exist?

Chief Manufacturing Officer (CMO)

9. The _________ Act of _____ set minimum wages, maximum hours, child labor standards, and overtime-pay provisions.

Fair Labor Standards; 1938

4. For a retail employee, which of the following is an intrinsic reward?

Feeling good after helping a customer who really needed it

2a. Employers sometimes test job candidates to learn more about them, to match them with job openings, and to develop training programs. Regarding tests, which of the following statements is not consistent with the information in the textbook?

Intelligence tests are prohibited by law. Period.

10. The _________ provides guidance to retailers on how to control crowds on Black Friday.

Occupational Safety and Health Administration (OSHA)

2b. Employers sometimes test job candidates to learn more about them, to match them with job openings, and to develop training programs. Regarding tests, which of the following statements is not consistentwith the information in the textbook?

Personality tests are prohibited by law. Period.

5d. In the organization structure of a national retailer such as Macy's or Nordstrom, which of the following positions or job titles is not likely to exist?

Process Engineer

5a. In the organization structure of a national retailer such as Macy's or Nordstrom, which of the following positions or job titles is not likely to exist?

Production Manager

5b. In the organization structure of a national retailer such as Home Depot or Macy's, which of the following positions or job titles is not likely to exist?

Senior Plant Manager

1. According to the authors of your textbook, hiring and retaining retail employees involves five steps. In reality, each step is a set of activities. They are Recruit Train and ________ Motivate Evaluate Reward and compensate

acculturate

6c. In a national department store chain such as JC Penney or Macy's, __________ are responsible for managing relationships with vendors and negotiating with them.

buyers

6a. In a national department store chain such as Saks Fifth Avenue or Macy's, __________ are responsible for tailoring the assortment of several categories of merchandise for specific stores in a geographic area.

merchandise planners

8. The authors of your textbook state that human resource managers in retail firms need to be well acquainted with six categories of legal and regulatory issues. They are Equal employment opportunity Compensation Labor relations Employee safety and health Sexual harassment Employee __________

privacy

6b. In a national department store chain such as Neiman Marcus or Macy's, __________ supervise district managers, who in turn supervise __________.

regional managers; store managers