MKTG 3810 TEST 3 HMWRK
One of the benefits of increased productivity is ___________
lower costs
The staff at Zane's meets every Saturday morning before the store opens and discusses what went on during the week. If Chris Zane reprimanded an employee at this meeting about the way he/she had handled a customer request during the week, this would be an example of ________ control.
feedback
Workman, Digital Communications Manager for CH2MHill, mentions sharing information throughout the organization and posting documents on a private network that is available to all employees. This networked communication application is called which of the following?
intranet
Michael has been out of school for three years now and is being promoted for the fourth time. He has put in lots of time and energy to meet each of his goals on his career path. His friends refer to him as the over-achiever! Which of the following needs would best describe Michael?
nAch
Instead of having the chefs complete an entire order, the owners change the work flow to an assembly line approach. This process is known as job _______.
design
In a global organization, managers must often rely on _________ and technology to control its operations.
formal reports
John is focused on hitting his goal this quarter. He is closely watching the timeline, coordinating the work, and getting the activities done. John is truly emulating ________.
project management
Using active listening techniques helps the receiver of a message to _______________.
pay attention to the full meaning of the message
When Esther was promoted to global business unit leader, the company handed her a cell phone and instructions to keep it on and charged 24/7. At first it seemed like a handy perk but as time went on Esther discovered ____________.
she had no off-work time, not even on vacation
Jim is wondering whether his division's goals for the year are being accomplished. To determine to what degree goal completion is happening, Jim should use which of the following management functions?
control
Wes just received the annual retirement report for his area. It looks like within a three-year period, Wes could lose three of his long-tenured directors. This has Wes very concerned about what to do. These three directors are responsible for some of the most successful client relationships. They know everything about the clients and seem to meet their every need before the client even speaks. Wes should be looking into which of the following?
knowledge management
McD's Corp. encourages its employees to participate on one of the many internal athletic teams it sponsors because, among other reasons, it discovered that participants were less likely to resign. Abraham Maslow would suggest these participants were fulfilling their ___________ needs.
social
Which of the following statements is true?
when money motivates, its lasting power is typically short
What does Workman, Digital Communications Manager for CH2MHill, find to be the biggest drawback of the latest technology in communication in the business world?
The loss of interpersonal relationships.
Matt enjoys seeing for himself how things are going in his department. Often you can find Matt out in the area visiting his employees and listening to them talk about their work. Matt is using which control technique?
management by walking around
One advantage of personal observation is _____________.
the observer gains firsthand, unbiased information
Mike has a huge report to work on at home this evening. On the way out of the office, he grabs a pack of copier paper to take home for his personal printer. That evening after completing his report and printing out a couple copies for the office, he also prints out a few recipes and an online student assignment for his 9th grade daughter. It is likely that Mike is participating in which of the following?
employee theft
For open-book management to be effective, ___________.
employees must be able to understand the company's financial statements
An important advantage of written communication is ___________.
it leaves a more permanent record
Rudi's Organic Bakery attracts people with a similar set of values and passion around healthy living. Employees who find themselves sharing values and building relationships with their colleagues are satisfying what level of need on Maslow's pyramid?
belongingness
__________ is what leaders do.
leadership
Which of the following statements is true?
leadership can be taught
Which of the following is a management myth?
A lack of employee turnover is a sign of a good manager.
The ________ standards have become the internationally recognized standard for evaluating and comparing companies in the global marketplace.
ISO 9000
In which one of the following situations would employees be most likely to provide their input?
Ross Dress for More Company holds quarterly meetings for all employees at which it shares information about company finances and customer service or product issues and asks for ideas from employees to address those issues.
What can YOU do to thrive in a world of machine technology?
Make sure your knowledge and skills allow you to take advantage of the shifting work landscape.
The fact that Matt can communicate with his colleagues electronically from anywhere on the road is a benefit that IT brings. Communication accessibility becomes easier. This is called which of the following?
Networked communication systems
Raddi, VP of Marketing at Rudi's Organic Bakery, spoke of allowing his digital marketing employees to work from any space the employees would like. Raddi thought that a change of environment might increase the employees' creativity. Which of the following leadership theories would best describe Raddi's feelings about his employees?
Theory Y
Leaving out an important detail about an incident is a form of _______________.
filtering
Valerie is an independent tax preparer who files income taxes for her clients. One way her clients define quality is _________________?
accuracy: are the forms Valerie files for them accurate every time
Dr. Weiss is a research scientist with a major pharmaceutical company. In his position he has great flexibility in determining his research projects but he is expected to work toward certain organizational goals. He has presented five technical papers to his national professional group and received high praise for his work. According to the path-goal theory, Dr. Weiss would respond best to a(n) ________ leadership style.
achievement-oriented
An organizational culture based on _______________ will be more likely to succeed at value chain management.
collaborating, openness, mutual respect, and trust
The definition of a leader is someone who can __________ others and who has authority.
influence
Advances in technology have given managers useful tools to control their organizations but have also created concerns about ___________.
worker privacy
The greatest fallacy about motivation is:
everyone is motivated by money
"Come with me on a journey into the future. We will change the way people interact with each other and with their environment. The world will be a better place because of the products we will produce." These are statements likely made by a(n) _______________ leader.
visionary
If Mark wanted to follow the accomplishments of his financial goals, he could easily compare his actual spending to which of the following?
budget
For a manager, communication is important because __________.
everything a manager does involves communication
Machine technology is useful because:
it helps us be more better at solving problems and doing work more efficiently
At CH2MHill, Dan Anderson, Planning Project Manager, suggests that in a flat structure like theirs, at times project managers must motivate through encouragement. According to the path-goal theory, what style of leadership most directly aligns with this behavior?
supportive
In the example given by Yanagihara, project manager at CH2MHill, if the permit expert on the stream relocation project stepped in and actually made an immediate change based on concurrent feedback, which step of the control process would this describe?
taking action
Jay's subordinates would follow him anywhere, do anything for him because they know he would protect them and their interests. They know he would not ask them to do anything he wouldn't do himself. Jay is deserving of his subordinates' ______________.
trust
One of the wisest things a manager can do about the grapevine is ____________.
understand the social and communication networks the employees use to do their work
In some instances the actions of leaders don't matter because _________.
characteristics of the work or the worker may substitute for formal leadership
An objection to oral reports is ___________.
there is no permanent record
Florence, an interior decorator, has invested in a high-end computer and specialized software that allows her to upload photos of the client's premises before and after her decorating. These photos can be sent electronically to the client and the vendors for approval and can be edited quickly and easily to accommodate requests from the client. Which element of value chain management is in play here?
Technology investment
____________ is a strong motivator for contingent workers.
The prospect of permanent employment
"Intelligence will get you into the game of leadership but you need ____________ to stay in the game and advance in the organization," according to some leadership experts. In fact, without it, promotions are decidedly less likely.
emotional intelligence
Martha, the office gossip, would like to be promoted. She is technically skilled but has not earned the trust of her peers. Your advice to her would be to _______________.
maintain confidences
"If you don't watch them like a hawk, they'll stop working, go sit in the air conditioning, send texts on their phones-do anything but work!" according to Stan, a supervisor of molders in an iron foundry. Stan agrees with _______________.
theory x
A PERT network can ______________.
visually represent the activities along the critical path
One important premise of Fiedler's contingency model is ____________.
a person's leadership style does not change
Milton has written a technical paper that he will present at the national conference of his professional association. He expects to receive accolades for his work. Milton is working to satisfy his _________ needs.
esteem
To determine if the organization has the required capabilities, managers should __________.
evaluate all organizational processes from beginning to end
Scott Yanagihara, project manager at CH2MHill, discussed the importance of bringing on the permit expert early in the timeline before permits are needed for the stream relocation project. This example of setting a control before a problem occurs is best known as which of the following?
feedforward control
According to the managerial grid, _____________.
leaders performed best with a high concern for people and a high concern for production
Mark and Cathy often stay at Kampgrounds of America (KOA). Each time, the campground staff gives them a site with reliable Wi-Fi, brings extra firewood, and arranges the picnic table and fire ring just the way they like it. This happens regardless of which state they are in. KOA is using _____________ to keep Mark and Cathy happy.
personalization
According to the Fiedler contingency model, leader-member relations among the group would be described as _______, and Melissa's position power would be assessed as _______.
poor; weak
Using situational leadership, before project managers at CH2MHill can delegate responsibilities to team members, the leaders should first gauge their __________.
readiness
__________ is the performance characteristics, the features and the attributes, and any other aspects for which customers will pay.
value
Value chain management differs from supply chain management in that ______________.
value chain management is externally focused and is effectiveness-oriented; supply chain management is internally focused and is efficiency-oriented
A staff member remarks that, before the changes were made, he had appreciated the freedom of being able to come up with his "signature creations." Which core job dimension in the job characteristics model best describes this employee's view?
autonomy
Pam loves her job. She starts her day every morning deciding on what the day's priorities will be and how she can get them done. There are very few constraints that Pam has to deal with in her job. Which of the following job characteristics is most motivating to Pam?
autonomy
When Elaine was trying to motivate her team toward a challenging goal, she often said, "We MUST get this done!" She would emphasize the word "must." This is called which of the following?
verbal intonation
Anderson eludes to the fact that many project leaders need to allow team members to use their expertise and take ownership for their tasks. Using situational leadership theory (SLT), what style of leadership might be displayed at CH2MHill most often?
Low task/low relationship (delegating)
Which comment reflects the staff's feelings about the degree of skill varietydasha dimension of the job characteristics modeldashafter the changes were implemented at Sweet Concoction?
"Ever since we made the changes around here, all I do is make waffles, all day long..."
Doug Raddi, VP of Marketing at Rudi's Organic Bakery, discussed motivation as being extrinsic and intrinsic. Which one of the following theories describes motivation as a set of lower-order needs that are satisfied predominantly externally, and a set of higher-order needs that are satisfied internally?
Maslow's Hierarchy of Needs
Which of the following is a TRUE statement?
An inexperienced manager might view the grapevine as a destructive element to the organization's established communication methods.
Based on the fact that Anderson, Planning Project Manager at CH2MHill, said there were times when leaders need to be encouraging, and times when leaders need to make specific assignments and follow-through, which of the following dimensions of leader behavior most accurately depict Anderson's views on leadership?
High in initiating structure - High in consideration
If the project managers at CH2MHill were to speak with the client everyday as the work on their projects were being completed, this would be an example of which kind of control?
concurrent
At CH2MHill, critical tasks are completed by a project team. Based on the relatively flat structure of the organization, the leader selected might not necessarily be higher in rank than the team members he or she leads. Anderson suggests that there are times leaders should offer encouragement and then ask the team members about their tasks and what hurdles they might be facing to accomplish them. All members of the group should be asked for their input based on their tasks. According to the University of Iowa studies, how would this leadership style be described?
democratic
In his office Chris had posted his top three sales goals for this quarter. Every day, he would come in and be reminded of his goals. Each morning he would compare his current performance with his goals and get to work! Chris is displaying what element of motivation?
direction
An instructor remarks that having to come in early for classes without being compensated for it is unfair. This situation illustrates a lack of _______ justice.
distributive
A staff member remarks that he enjoyed seeing the delight on customers' faces when he presented them with their orders. Which core job dimension in the job characteristics model does this statement reflect?
feedback
In the magnesium diecast industry, statistics show that a magnesium production facility will experience a significant fire every five years on average. To avoid this contingency, DEF Casting has an active safety program that identifies and eliminates safety hazards. Employees are all trained to safely handle combustible waste and to put out small fires. DEF is using the control function to ____________.
protect the workplace
Almost immediately after the memo is posted, rumors begin to circulate that the company is cutting employees' hours, eliminating the second and third shift, and laying people off. These rumors are examples of _______.
the grapevine
Americans expect that their pay and other rewards should reflect their efforts and performance. Employees in socialist countries believe their pay and rewards should also consider ___________.
their individual needs
Managers must ensure that goals are being met and procedures are being followed. To do this, they employ control systems. Control involves monitoring activities to ensure that they are being accomplished and correcting deviations. Which of the following is the BEST example of control?
Zane's takes the feedback from its formal and informal surveys and tweaks its service offerings to improve its relationship with customers.
The opportunity to lead a marketing project at Rudi's Organic Bakery would be considered a(n) ________ reward; a raise for doing a good job is a(n) ________ reward.
intrinsic; extrinsic
Last month's sales at a new car dealership were pleasantly higher than expected. The sales manager was willing to forego the usual scrutiny of the sales figures and celebrate the success but the owner said he expected to see the explanatory report on his desk as usual. Which one of the following would explain the owner's reaction?
It is difficult to repeat performance if you don't know how you achieved it.
In terms of Herzberg's two-factor theory illustrated in Exhibit 11-2 LOADING..., what is the likely consequence of Colleen's new policies?
Hygiene factors will be reduced, resulting in higher job dissatisfaction.
In terms of equity theory, what is the likely consequence of Colleen's new policies?
The staff will perceive underrewarded inequity.
During the exchange between Carl and Raymond before the meeting begins, they remark that the group would accomplish more with a leader who took control, and they question why Melissa was chosen as team leader. These employees' complaints about Melissa illustrate which dimension of Fiedler's contingency model?
leader-member relations
The main finding of the leader-member exchange theory is ____________.
leaders create in-groups and out-groups, with members of the in-group receiving greater rewards from the leader
Tom Girard, Director of Retail Operations, indicates that he is able to keep "hands-on" with the staff, and he is always aware of how individual employees have performed and what skills they need to work on. This suggests that Girard practices ________.
management by walking around (MBWA)
In an effective organizational control system:
managers should identify and remove marginal employees.
The digital marketing employee at Rudi's Organic Bakery is a young employee with a strong drive to "make it" in this industry. This employee could best be described as being high on which of the following scales?
need for achievement
Based on Colleen's actions, which of the needs in McClelland's three-needs theory is highest for her?
need for power
CH2MHill's Digital Communication Manager cannot deny the importance of what form of business communication?
one-to-one interaction
Yohnna had been told no several times and by several people as she was working to accomplish her goal. But no matter how many no's she heard, she would not give up until the goal was accomplished. Yohnna is displaying what element of motivation?
persistence
Yanagihara, project manager at CH2MHill, gave the example of auditing timesheets as an important control mechanism that is done each week. At the end of the week, each employee must state how many hours they worked for each project they worked for. This is an example of which kind of control?
feedback control
The workers are openly hostile to Scott when he enters the meeting. Which barrier to communication listed in Exhibit 13-2 LOADING... do the workers' actions represent?
language
To be useful for control, information must be ______________.
the right type, at the right time, and in the right amount
Employee turnover is when:
employees leave an organization by personal choice or by being asked to leave.
Communication is a seven-step process. Which of the following is the first step a manager who wishes to communicate new ideas would do?
encoding
Customers decide what has value by _____________.
evaluating the characteristics and performance of goods and services relative to their cost
One of the goals of value chain management is _________________.
every participant and every activity in the chain will add some value to the process and product
People can learn to adapt their leadership style to different situations by:
examining personal characteristics of the people they're leading, the types of tasks these individuals are expected to do, and other factors that might be important to the followers' abilities to do their tasks
Annie is working in an organization where her paycheck reflects how many hours she has worked with each paying client. For her, this seems very fair and motivating. This type of pay-for-performance plan is associated with which of the following motivation theories?
expectancy theory
Managers must focus on improving productivity. It is everyone's job. For this reason, it is important for managers to remember the formula, Productivity =Operations variables + ____________.
human resources
In addition to reading and writing skills, the success of understanding depends on the __________ of both the sender and the receiver.
attitudes
Work-related messages usually follow the _____________ of the organization.
authority network
The way work tasks are combined into jobs is known as __________.
job design
The CEO of Marble Magic believes value chain management could improve his firm's profitability and its customers' satisfaction. But he's having a hard time getting his company's managers to support his ideas because they think it will mean more work for them. This company has a problem with the ________ element of value chain management.
leadership
Improving productivity requires ________________.
managing the interplay between people and operations variables by integrating people into the overall operations system
Statistical reports can tell managers what happened but tend to omit _____________.
why it happened
Florence, an interior decorator, meets often with her clients and with her vendors during a project to make sure her designs have the clients' approval and the vendors will be able to meet the clients' specifications and timelines. Which element of value chain management is in play here?
Coordination and collaboration
Based upon the exchange between the two employees prior to the start of the meeting, how would their follower readiness be assessed in terms of Hersey and Blanchard's Situational Leadership theory?
R3 Stage
Jared eagerly agreed to edit the employee handbook but procrastinated until the evening before he was to submit his work. Then he skimmed the handbook, overlooking many errors and failing to evaluate each policy as he was instructed. Jared lacked ___________.
energy
His followers have a real issue with Charles. He will say one thing to his crew but tell a different story to his supervisor. Later he will deny having said what his followers heard. He rarely keeps his promises but must rely heavily on his followers to cover his mistakes. Charles lacks __________ as a leader.
credibility .
Farragher Manufacturing would like to sell to customers in the European Union, but those companies are a bit leery of doing business with an unknown company. Farragher might be able to persuade them of the high quality of its products by mentioning ___________.
its ISO 9000 certification
The major problem with feedback control is ___________.
the activity has already happened so there is no chance to make corrections if necessary
During her termination interview, Claudette learned her manager had read her personal blog--and found Claudette was sharing insider information with her readers. She claimed her privacy had been invaded. Her manager's explanation was ___________.
the company needed to ensure company secrets weren't being leaked
It is important to carefully select what activities will be measured because ___________.
what gets measured gets monitored
Whether an employee is considered to be a leader, for the purposes of most research studies, depends on ____________.
whether the employee has managerial authority
Situational leadership theory focuses on the ______________ because ________________.
followers; they are the ones who accept or reject the leader
The Army's motto of "Be All That You Can Be" is an example of ___________.
self-actualization
Much of what Kurt Workman, Digital Communications Manager for CH2MHill, spoke about was the use of face-to-face communication and social media. Which part of the communication process does Workman's conversation represent?
channel
Roseanne is excellent at sharing a compelling vision with others. Despite being a young entrepreneur, she often has the ability to gather support based just on her vision. Which of the following would best describe Roseanne's leadership?
Transformational
Melissa calls the meeting to discuss why the project schedule is slipping and how to get it back on track. By consulting with others, which path-goal style of leadership is Melissa demonstrating?
participative
Thanks to social media, blogs, and other electronic communication options, _____________ has decreased in the workplace.
personal interaction
Chris Zane relies on his employees to take care of the customer in every situation. Even if Zane has to step in and reassure the customer in the process, he then hands the situation off to his employees to resolve the customer's issue. Which step of the control process does this describe?
taking action
A staff member notes that he enjoyed seeing what the orders looked like when they were done. Which core job dimension in the job characteristics model most accurately reflects this sentiment?
task identity
Scott posts a written notice of the meeting on the bulletin board. This memo illustrates which component of the interpersonal communication process depicted in Exhibit 13-1?
the channel
The standards to which performance is compared come from ___________.
the planning process
Which of the following are TRUTHS about machine technology?
Robots and machine technology are more likely to assist people in doing their jobs.; Human traits such as creativity, flexibility, judgment are still very much needed.; Robots and machine technology can do menial, repetitive, or dangerous jobs.; In some jobs, robots and other machine technologies have replaced people.
Jim never could trust his team. He knew that every time he was out of the office they would be loafing off and not getting their work done. He also knew that unless he watched them very carefully, the work they did do would be inadequate to reach the team's goals. Which of the following motivation theories best represents the way Jim might lead his team?
Theory X
Hudson has discovered several people in his department who are also passionately concerned about the opening of a competitor in their region. Each seems to have a different piece of information about this new competitor and when they will open. Hudson really believes this should be something that his colleagues and leaders pay attention to. In order to fully understand what the other passionate colleagues know about the new competitor, Hudson should pull together which of the following?
a community of practice
A grapevine is__________________:
an unofficial way that communication takes place in an organization
Star workers and star athletes share a high need for ______________.
achievement
Marcus is really concerned that his team is falling behind in reaching their goals. Often when he is participating in a managers meeting, he will ask his counterparts how their teams are doing. This is one way that Marcus can do which of the following?
benchmarking
Tanya was disappointed when she realized she would have to earn a Master's degree if she wanted to move up in the company. As a busy single mother of three school-aged children, there was simply no room for more college in her life. So Tanya decided to ignore the goal. In this instance, there is no _________.
commitment to the goal
At a fast-food restaurant, cooks hear a symphony of buzzers and beepers. Some tell the burger people when to turn the meat and when to remove it from the grill. Others warn that the french fries are done. Each of these is a type of ___________ control.
concurrent
Jason is excited to be starting his new job next month. He always felt his old company was not forthright with their decision making. It bothered him that he never understood how the CEO was using the company's finances to make hard decisions. At Jason's new company, though, the financial books are open to everyone in the organization. He is excited to see how his effort will make an impact on the books. The new company's approach to finance can best be described as which of the following?
open-book management
In the final scene, an instructor remarks, "If I didn't need the money, I'd quit right now." Which need in Maslow's Hierarchy, illustrated in Exhibit 11-1 LOADING..., does this statement reflect?
physiological
Lila is summoned to her supervisor's office and hears the words project and deadline. She expects to be scolded for missing a recent deadline so she missed the part about an extension. This is an example of ____________.
selective perception
In value chain management, who has the power in the value chain?
the customer
Although personal traits may vary among leaders, _________ has consistently been associated with the process of leadership.
the desire to lead
When the verbal message and the body language are in conflict with each other, ____________.
the receiver of the message will rely more on the body language than on the words
The glaring downside to most electronic communication options is ___________.
the risk of security breaches
Attempts to identify a set of traits that distinguished leaders from non-leaders failed because __________.
these attempts ignored the interactions between leaders and their group members
Although emails have eliminated the need for sending letters via the postal service, __________.
they may not be opened as quickly as the sender might like
Solomon uplifts the spirits of his employees, making them believe they can accomplish anything--and some have reached levels of performance they thought impossible. He has the lowest turnover of any department in his company. Solomon is a ___________ leader.
transformational
The key to being an effective motivator is:
understanding each individual's unique needs
Skill variety, task identity, and task significance contribute to the perception that the _________.
work is meaningful
smart managers:
are not afraid of the grapevine; use the grapevine as an excellent source to see what employees are concerned about; know and understand how their employees are communicating; know who the key communication contact people are
Effective leadership happens when:
a leader's individual style is matched to the situation
In the sales department Hal is constantly trying to bring in the highest revenue each quarter. Hal fully believes he is able to do this, no matter the hurdles. He continues to stay focused on the goal and puts in all his effort. Which of the following goal-performance contingencies is Hal leveraging?
self-efficacy
At the corporate level, Zane's uses formal surveys that ask the customers about their engagement in the process, whether they had a positive experience with Zane's Cycles, and if they were satisfied. What source of information does this represent?
Written/statistical reports
If at the corporate level, CH2MHILL were to use surveys as a way to obtain client satisfaction information, what source of information does this represent?
Written/statistical reports
Theories in leadership evolved from trait and behavior to include contingency models. What was the first comprehensive contingency model?
Fiedler contingency model
In March the scrap rate from the machining department was two percent; in April it was three percent. Management went into a frenzy, claiming a 50 percent jump in waste from March to April, and causing the employees to think they were about to lose their jobs. But in fact, even the three percent rate was well below the industry average. Management engaged in unethical communication by _________.
distorting the truth and deceiving the employees
The common theme of the contingency theories is _________.
each seeks to define the best leadership style for different kinds of situations
__________ is the key description of job design in a value chain management organization.
flexibility
RR Donnelly partnered with Fleet Ink to create an ink flow system that feeds Donnelly's printers from the Fleet facility next door. Donnelly's printing press communicates with Fleet's ink supply tanks so that when the ink level reaches a trigger point, the flow of ink is never disrupted, saving time and money. In this way, ______________.
technology is contributing to operations management
Penny would like to be able to communicate her inventory needs with her vendor almost instantly. The best app for this opportunity would be which of the following?
extranet
People feel drawn to Collette as if by a magnet. She makes those around her feel indispensable to her "cause": a department that is the highest performing in the company. Her followers work hard to achieve their goals, knowing she will support them when they take calculated risks. Collette fits the description of a(n) _________ leader.
charismatic
Lily installs patient records software in hospitals in Arizona. Her company sells the software nationally. Lily and some other installers meet regularly online to discuss their latest projects, new versions of the software, and installation problems. These installers comprise a(n) ___________.
community of practice
The month-end figures are in. Although the production quantity met goals, the scrap rate was over budget. The managers reviewing these numbers are engaging in _____________.
control
"If we don't get those motherboards in by tomorrow, the whole order will be late." This statement indicates that the arrival of the motherboards is an event on the ____________.
critical path
When working around the world on projects like the Panama Canal, CH2MHill should be concerned about which barrier to effective communication?
cultural differences
Kontek knew a drill bit could make approximately 100,000 holes within tolerance before the bit was so worn that the hole size was too small. So it changed the bits after about 95,000 holes drilled. This is an example of _____________ control.
feedforward
According to the leadership styles described by the University of Iowa studies, Melissa's frequent team meetings reflect a _______ style.
democratic
Janet believes she is a highly motivated employee. She stays busy but doesn't seem to accomplish much. Her supervisor tells her she has trouble prioritizing her work. Janet may lack ____________.
direction
The concept of trust is made up of integrity, competence, consistency, loyalty, and openness. Of the five dimensions, which one seems to be most critical when someone assesses another's trustworthiness?
integrity
In the job characteristics model, task significance is the degree to which the ___________.
job affects the lives or work of other people
According to Herzberg, __________ factors are related to job satisfaction, while ___________ factors are related with job dissatisfaction.
motivators ;hygiene
Frank wasn't concerned when he missed another day of work because he knew others had missed more time and were allowed to appeal the disciplinary action of the supervisor. Imagine his surprise when he was dismissed for excessive absenteeism! Frank was not allowed to appeal the decision. Frank believed his situation lacked ________________.
procedural justice
The ability to create and articulate a fascinating and credible picture of the future is best left to which of the following descriptions of leaders?
visionary
