MKTG 3810 TEST 3 HMWRK

अब Quizwiz के साथ अपने होमवर्क और परीक्षाओं को एस करें!

One of the benefits of increased productivity is​ ___________

lower costs

The staff at​ Zane's meets every Saturday morning before the store opens and discusses what went on during the week. If Chris Zane reprimanded an employee at this meeting about the way​ he/she had handled a customer request during the​ week, this would be an example of​ ________ control.

feedback

​Workman, Digital Communications Manager for​ CH2MHill, mentions sharing information throughout the organization and posting documents on a private network that is available to all employees. This networked communication application is called which of the​ following?

intranet

Michael has been out of school for three years now and is being promoted for the fourth time. He has put in lots of time and energy to meet each of his goals on his career path. His friends refer to him as the​ over-achiever! Which of the following needs would best describe​ Michael?

nAch

Instead of having the chefs complete an entire​ order, the owners change the work flow to an assembly line approach. This process is known as job​ _______.

design

In a global​ organization, managers must often rely on​ _________ and technology to control its operations.

formal reports

John is focused on hitting his goal this quarter. He is closely watching the​ timeline, coordinating the​ work, and getting the activities done. John is truly emulating​ ________.

project management

Using active listening techniques helps the receiver of a message to​ _______________.

pay attention to the full meaning of the message

When Esther was promoted to global business unit​ leader, the company handed her a cell phone and instructions to keep it on and charged​ 24/7. At first it seemed like a handy perk but as time went on Esther discovered​ ____________.

she had no​ off-work time, not even on vacation

Jim is wondering whether his​ division's goals for the year are being accomplished. To determine to what degree goal completion is​ happening, Jim should use which of the following management​ functions?

control

Wes just received the annual retirement report for his area. It looks like within a​ three-year period, Wes could lose three of his​ long-tenured directors. This has Wes very concerned about what to do. These three directors are responsible for some of the most successful client relationships. They know everything about the clients and seem to meet their every need before the client even speaks. Wes should be looking into which of the​ following?

knowledge management

​McD's Corp. encourages its employees to participate on one of the many internal athletic teams it sponsors​ because, among other​ reasons, it discovered that participants were less likely to resign. Abraham Maslow would suggest these participants were fulfilling their​ ___________ needs.

social

Which of the following statements is true?

when money motivates, its lasting power is typically short

What does​ Workman, Digital Communications Manager for​ CH2MHill, find to be the biggest drawback of the latest technology in communication in the business​ world?

The loss of interpersonal relationships.

Matt enjoys seeing for himself how things are going in his department. Often you can find Matt out in the area visiting his employees and listening to them talk about their work. Matt is using which control​ technique?

management by walking around

One advantage of personal observation is​ _____________.

the observer gains​ firsthand, unbiased information

Mike has a huge report to work on at home this evening. On the way out of the​ office, he grabs a pack of copier paper to take home for his personal printer. That evening after completing his report and printing out a couple copies for the​ office, he also prints out a few recipes and an online student assignment for his 9th grade daughter. It is likely that Mike is participating in which of the​ following?

employee theft

For​ open-book management to be​ effective, ___________.

employees must be able to understand the​ company's financial statements

An important advantage of written communication is​ ___________.

it leaves a more permanent record

​Rudi's Organic Bakery attracts people with a similar set of values and passion around healthy living. Employees who find themselves sharing values and building relationships with their colleagues are satisfying what level of need on​ Maslow's pyramid?

belongingness

​__________ is what leaders do.

leadership

Which of the following statements is true?

leadership can be taught

Which of the following is a management​ myth?

A lack of employee turnover is a sign of a good manager.

The​ ________ standards have become the internationally recognized standard for evaluating and comparing companies in the global marketplace.

ISO 9000

In which one of the following situations would employees be most likely to provide their​ input?

Ross Dress for More Company holds quarterly meetings for all employees at which it shares information about company finances and customer service or product issues and asks for ideas from employees to address those issues.

What can YOU do to thrive in a world of machine​ technology?

Make sure your knowledge and skills allow you to take advantage of the shifting work landscape.

The fact that Matt can communicate with his colleagues electronically from anywhere on the road is a benefit that IT brings. Communication accessibility becomes easier. This is called which of the​ following?

Networked communication systems

​Raddi, VP of Marketing at​ Rudi's Organic​ Bakery, spoke of allowing his digital marketing employees to work from any space the employees would like. Raddi thought that a change of environment might increase the​ employees' creativity. Which of the following leadership theories would best describe​ Raddi's feelings about his​ employees?

Theory Y

Leaving out an important detail about an incident is a form of​ _______________.

filtering

Valerie is an independent tax preparer who files income taxes for her clients. One way her clients define quality is​ _________________?

​accuracy: are the forms Valerie files for them accurate every time

Dr. Weiss is a research scientist with a major pharmaceutical company. In his position he has great flexibility in determining his research projects but he is expected to work toward certain organizational goals. He has presented five technical papers to his national professional group and received high praise for his work. According to the​ path-goal theory, Dr. Weiss would respond best to​ a(n) ________ leadership style.

​achievement-oriented

An organizational culture based on​ _______________ will be more likely to succeed at value chain management.

​collaborating, openness, mutual​ respect, and trust

The definition of a leader is someone who can​ __________ others and who has authority.

influence

Advances in technology have given managers useful tools to control their organizations but have also created concerns about​ ___________.

worker privacy

The greatest fallacy about motivation​ is:

everyone is motivated by money

​"Come with me on a journey into the future. We will change the way people interact with each other and with their environment. The world will be a better place because of the products we will​ produce." These are statements likely made by​ a(n) _______________ leader.

visionary

If Mark wanted to follow the accomplishments of his financial​ goals, he could easily compare his actual spending to which of the​ following?

budget

For a​ manager, communication is important because​ __________.

everything a manager does involves communication

Machine technology is useful​ because:

it helps us be more better at solving problems and doing work more efficiently

At​ CH2MHill, Dan​ Anderson, Planning Project​ Manager, suggests that in a flat structure like​ theirs, at times project managers must motivate through encouragement. According to the​ path-goal theory, what style of leadership most directly aligns with this​ behavior?

supportive

In the example given by​ Yanagihara, project manager at​ CH2MHill, if the permit expert on the stream relocation project stepped in and actually made an immediate change based on concurrent​ feedback, which step of the control process would this​ describe?

taking action

​Jay's subordinates would follow him​ anywhere, do anything for him because they know he would protect them and their interests. They know he would not ask them to do anything he​ wouldn't do himself. Jay is deserving of his​ subordinates' ______________.

trust

One of the wisest things a manager can do about the grapevine is​ ____________.

understand the social and communication networks the employees use to do their work

In some instances the actions of leaders​ don't matter because​ _________.

characteristics of the work or the worker may substitute for formal leadership

An objection to oral reports is​ ___________.

there is no permanent record

​Florence, an interior​ decorator, has invested in a​ high-end computer and specialized software that allows her to upload photos of the​ client's premises before and after her decorating. These photos can be sent electronically to the client and the vendors for approval and can be edited quickly and easily to accommodate requests from the client. Which element of value chain management is in play​ here?

Technology investment

​____________ is a strong motivator for contingent workers.

The prospect of permanent employment

​"Intelligence will get you into the game of leadership but you need​ ____________ to stay in the game and advance in the​ organization," according to some leadership experts. In​ fact, without​ it, promotions are decidedly less likely.

emotional intelligence

​Martha, the office​ gossip, would like to be promoted. She is technically skilled but has not earned the trust of her peers. Your advice to her would be to​ _______________.

maintain confidences

​"If you​ don't watch them like a​ hawk, they'll stop​ working, go sit in the air​ conditioning, send texts on their phones-do anything but​ work!" according to​ Stan, a supervisor of molders in an iron foundry. Stan agrees with​ _______________.

theory x

A PERT network can​ ______________.

visually represent the activities along the critical path

One important premise of​ Fiedler's contingency model is​ ____________.

a​ person's leadership style does not change

Milton has written a technical paper that he will present at the national conference of his professional association. He expects to receive accolades for his work. Milton is working to satisfy his​ _________ needs.

esteem

To determine if the organization has the required​ capabilities, managers should​ __________.

evaluate all organizational processes from beginning to end

Scott​ Yanagihara, project manager at​ CH2MHill, discussed the importance of bringing on the permit expert early in the timeline before permits are needed for the stream relocation project. This example of setting a control before a problem occurs is best known as which of the​ following?

feedforward control

According to the managerial​ grid, _____________.

leaders performed best with a high concern for people and a high concern for production

Mark and Cathy often stay at Kampgrounds of America​ (KOA). Each​ time, the campground staff gives them a site with reliable​ Wi-Fi, brings extra​ firewood, and arranges the picnic table and fire ring just the way they like it. This happens regardless of which state they are in. KOA is using​ _____________ to keep Mark and Cathy happy.

personalization

According to the Fiedler contingency​ model, leader-member relations among the group would be described as​ _______, and​ Melissa's position power would be assessed as​ _______.

poor; weak

Using situational​ leadership, before project managers at CH2MHill can delegate responsibilities to team​ members, the leaders should first gauge their​ __________.

readiness

​__________ is the performance​ characteristics, the features and the​ attributes, and any other aspects for which customers will pay.

value

Value chain management differs from supply chain management in that​ ______________.

value chain management is externally focused and is​ effectiveness-oriented; supply chain management is internally focused and is​ efficiency-oriented

A staff member remarks​ that, before the changes were​ made, he had appreciated the freedom of being able to come up with his​ "signature creations." Which core job dimension in the job characteristics model best describes this​ employee's view?

autonomy

Pam loves her job. She starts her day every morning deciding on what the​ day's priorities will be and how she can get them done. There are very few constraints that Pam has to deal with in her job. Which of the following job characteristics is most motivating to​ Pam?

autonomy

When Elaine was trying to motivate her team toward a challenging​ goal, she often​ said, "We MUST get this​ done!" She would emphasize the word​ "must." This is called which of the​ following?

verbal intonation

Anderson eludes to the fact that many project leaders need to allow team members to use their expertise and take ownership for their tasks. Using situational leadership theory​ (SLT), what style of leadership might be displayed at CH2MHill most​ often?

Low​ task/low relationship​ (delegating)

Which comment reflects the​ staff's feelings about the degree of skill varietydasha dimension of the job characteristics modeldashafter the changes were implemented at Sweet​ Concoction?

​"Ever since we made the changes around​ here, all I do is make​ waffles, all day​ long..."

Doug​ Raddi, VP of Marketing at​ Rudi's Organic​ Bakery, discussed motivation as being extrinsic and intrinsic. Which one of the following theories describes motivation as a set of​ lower-order needs that are satisfied predominantly​ externally, and a set of​ higher-order needs that are satisfied​ internally?

​Maslow's Hierarchy of Needs

Which of the following is a TRUE​ statement?

An inexperienced manager might view the grapevine as a destructive element to the​ organization's established communication methods.

Based on the fact that​ Anderson, Planning Project Manager at​ CH2MHill, said there were times when leaders need to be​ encouraging, and times when leaders need to make specific assignments and​ follow-through, which of the following dimensions of leader behavior most accurately depict​ Anderson's views on​ leadership?

High in initiating structure​ - High in consideration

If the project managers at CH2MHill were to speak with the client everyday as the work on their projects were being​ completed, this would be an example of which kind of​ control?

concurrent

At​ CH2MHill, critical tasks are completed by a project team. Based on the relatively flat structure of the​ organization, the leader selected might not necessarily be higher in rank than the team members he or she leads. Anderson suggests that there are times leaders should offer encouragement and then ask the team members about their tasks and what hurdles they might be facing to accomplish them. All members of the group should be asked for their input based on their tasks. According to the University of Iowa​ studies, how would this leadership style be​ described?

democratic

In his office Chris had posted his top three sales goals for this quarter. Every​ day, he would come in and be reminded of his goals. Each morning he would compare his current performance with his goals and get to​ work! Chris is displaying what element of​ motivation?

direction

An instructor remarks that having to come in early for classes without being compensated for it is unfair. This situation illustrates a lack of​ _______ justice.

distributive

A staff member remarks that he enjoyed seeing the delight on​ customers' faces when he presented them with their orders. Which core job dimension in the job characteristics model does this statement​ reflect?

feedback

In the magnesium diecast​ industry, statistics show that a magnesium production facility will experience a significant fire every five years on average. To avoid this​ contingency, DEF Casting has an active safety program that identifies and eliminates safety hazards. Employees are all trained to safely handle combustible waste and to put out small fires. DEF is using the control function to​ ____________.

protect the workplace

Almost immediately after the memo is​ posted, rumors begin to circulate that the company is cutting​ employees' hours, eliminating the second and third​ shift, and laying people off. These rumors are examples of​ _______.

the grapevine

Americans expect that their pay and other rewards should reflect their efforts and performance. Employees in socialist countries believe their pay and rewards should also consider​ ___________.

their individual needs

Managers must ensure that goals are being met and procedures are being followed. To do​ this, they employ control systems. Control involves monitoring activities to ensure that they are being accomplished and correcting deviations. Which of the following is the BEST example of​ control?

​Zane's takes the feedback from its formal and informal surveys and tweaks its service offerings to improve its relationship with customers.

The opportunity to lead a marketing project at​ Rudi's Organic Bakery would be considered​ a(n) ________​ reward; a raise for doing a good job is​ a(n) ________ reward.

​intrinsic; extrinsic

Last​ month's sales at a new car dealership were pleasantly higher than expected. The sales manager was willing to forego the usual scrutiny of the sales figures and celebrate the success but the owner said he expected to see the explanatory report on his desk as usual. Which one of the following would explain the​ owner's reaction?

It is difficult to repeat performance if you​ don't know how you achieved it.

In terms of​ Herzberg's two-factor theory illustrated in Exhibit 11-2 LOADING...​, what is the likely consequence of​ Colleen's new​ policies?

Hygiene factors will be​ reduced, resulting in higher job dissatisfaction.

In terms of equity​ theory, what is the likely consequence of​ Colleen's new​ policies?

The staff will perceive underrewarded inequity.

During the exchange between Carl and Raymond before the meeting​ begins, they remark that the group would accomplish more with a leader who took​ control, and they question why Melissa was chosen as team leader. These​ employees' complaints about Melissa illustrate which dimension of​ Fiedler's contingency​ model?

leader-member relations

The main finding of the​ leader-member exchange theory is​ ____________.

leaders create​ in-groups and​ out-groups, with members of the​ in-group receiving greater rewards from the leader

Tom​ Girard, Director of Retail​ Operations, indicates that he is able to keep​ "hands-on" with the​ staff, and he is always aware of how individual employees have performed and what skills they need to work on. This suggests that Girard practices​ ________.

management by walking around​ (MBWA)

In an effective organizational control​ system:

managers should identify and remove marginal employees.

The digital marketing employee at​ Rudi's Organic Bakery is a young employee with a strong drive to​ "make it" in this industry. This employee could best be described as being high on which of the following​ scales?

need for achievement

Based on​ Colleen's actions, which of the needs in​ McClelland's three-needs theory is highest for​ her?

need for power

​CH2MHill's Digital Communication Manager cannot deny the importance of what form of business​ communication?

one-to-one interaction

Yohnna had been told no several times and by several people as she was working to accomplish her goal. But no matter how many​ no's she​ heard, she would not give up until the goal was accomplished. Yohnna is displaying what element of​ motivation?

persistence

​Yanagihara, project manager at​ CH2MHill, gave the example of auditing timesheets as an important control mechanism that is done each week. At the end of the​ week, each employee must state how many hours they worked for each project they worked for. This is an example of which kind of​ control?

feedback control

The workers are openly hostile to Scott when he enters the meeting. Which barrier to communication listed in Exhibit 13-2 LOADING... do the​ workers' actions​ represent?

language

To be useful for​ control, information must be​ ______________.

the right​ type, at the right​ time, and in the right amount

Employee turnover is​ when:

employees leave an organization by personal choice or by being asked to leave.

Communication is a​ seven-step process. Which of the following is the first step a manager who wishes to communicate new ideas would​ do?

encoding

Customers decide what has value by​ _____________.

evaluating the characteristics and performance of goods and services relative to their cost

One of the goals of value chain management is​ _________________.

every participant and every activity in the chain will add some value to the process and product

People can learn to adapt their leadership style to different situations​ by:

examining personal characteristics of the people​ they're leading, the types of tasks these individuals are expected to​ do, and other factors that might be important to the​ followers' abilities to do their tasks

Annie is working in an organization where her paycheck reflects how many hours she has worked with each paying client. For​ her, this seems very fair and motivating. This type of​ pay-for-performance plan is associated with which of the following motivation​ theories?

expectancy theory

Managers must focus on improving productivity. It is​ everyone's job. For this​ reason, it is important for managers to remember the​ formula, Productivity =Operations variables + ​____________.

human resources

In addition to reading and writing​ skills, the success of understanding depends on the​ __________ of both the sender and the receiver.

attitudes

​Work-related messages usually follow the​ _____________ of the organization.

authority network

The way work tasks are combined into jobs is known as​ __________.

job design

The CEO of Marble Magic believes value chain management could improve his​ firm's profitability and its​ customers' satisfaction. But​ he's having a hard time getting his​ company's managers to support his ideas because they think it will mean more work for them. This company has a problem with the​ ________ element of value chain management.

leadership

Improving productivity requires​ ________________.

managing the interplay between people and operations variables by integrating people into the overall operations system

Statistical reports can tell managers what happened but tend to omit​ _____________.

why it happened

​Florence, an interior​ decorator, meets often with her clients and with her vendors during a project to make sure her designs have the​ clients' approval and the vendors will be able to meet the​ clients' specifications and timelines. Which element of value chain management is in play​ here?

Coordination and collaboration

Based upon the exchange between the two employees prior to the start of the​ meeting, how would their follower readiness be assessed in terms of Hersey and​ Blanchard's Situational Leadership​ theory?

R3 Stage

Jared eagerly agreed to edit the employee handbook but procrastinated until the evening before he was to submit his work. Then he skimmed the​ handbook, overlooking many errors and failing to evaluate each policy as he was instructed. Jared lacked​ ___________.

energy

His followers have a real issue with Charles. He will say one thing to his crew but tell a different story to his supervisor. Later he will deny having said what his followers heard. He rarely keeps his promises but must rely heavily on his followers to cover his mistakes. Charles lacks​ __________ as a leader.

credibility .

Farragher Manufacturing would like to sell to customers in the European​ Union, but those companies are a bit leery of doing business with an unknown company. Farragher might be able to persuade them of the high quality of its products by mentioning​ ___________.

its ISO 9000 certification

The major problem with feedback control is​ ___________.

the activity has already happened so there is no chance to make corrections if necessary

During her termination​ interview, Claudette learned her manager had read her personal blog--and found Claudette was sharing insider information with her readers. She claimed her privacy had been invaded. Her​ manager's explanation was​ ___________.

the company needed to ensure company secrets​ weren't being leaked

It is important to carefully select what activities will be measured because​ ___________.

what gets measured gets monitored

Whether an employee is considered to be a​ leader, for the purposes of most research​ studies, depends on​ ____________.

whether the employee has managerial authority

Situational leadership theory focuses on the​ ______________ because​ ________________.

​followers; they are the ones who accept or reject the leader

The​ Army's motto of​ "Be All That You Can​ Be" is an example of​ ___________.

self-actualization

Much of what Kurt​ Workman, Digital Communications Manager for​ CH2MHill, spoke about was the use of​ face-to-face communication and social media. Which part of the communication process does​ Workman's conversation​ represent?

channel

Roseanne is excellent at sharing a compelling vision with others. Despite being a young​ entrepreneur, she often has the ability to gather support based just on her vision. Which of the following would best describe​ Roseanne's leadership?

Transformational

Melissa calls the meeting to discuss why the project schedule is slipping and how to get it back on track. By consulting with​ others, which​ path-goal style of leadership is Melissa​ demonstrating?

participative

Thanks to social​ media, blogs, and other electronic communication​ options, _____________ has decreased in the workplace.

personal interaction

Chris Zane relies on his employees to take care of the customer in every situation. Even if Zane has to step in and reassure the customer in the​ process, he then hands the situation off to his employees to resolve the​ customer's issue. Which step of the control process does this​ describe?

taking action

A staff member notes that he enjoyed seeing what the orders looked like when they were done. Which core job dimension in the job characteristics model most accurately reflects this​ sentiment?

task identity

Scott posts a written notice of the meeting on the bulletin board. This memo illustrates which component of the interpersonal communication process depicted in Exhibit 13-1?

the channel

The standards to which performance is compared come from​ ___________.

the planning process

Which of the following are TRUTHS about machine​ technology?

Robots and machine technology are more likely to assist people in doing their jobs.; Human traits such as​ creativity, flexibility, judgment are still very much needed.; Robots and machine technology can do​ menial, repetitive, or dangerous jobs.; In some​ jobs, robots and other machine technologies have replaced people.

Jim never could trust his team. He knew that every time he was out of the office they would be loafing off and not getting their work done. He also knew that unless he watched them very​ carefully, the work they did do would be inadequate to reach the​ team's goals. Which of the following motivation theories best represents the way Jim might lead his​ team?

Theory X

Hudson has discovered several people in his department who are also passionately concerned about the opening of a competitor in their region. Each seems to have a different piece of information about this new competitor and when they will open. Hudson really believes this should be something that his colleagues and leaders pay attention to. In order to fully understand what the other passionate colleagues know about the new​ competitor, Hudson should pull together which of the​ following?

a community of practice

A grapevine​ is__________________:

an unofficial way that communication takes place in an organization

Star workers and star athletes share a high need for​ ______________.

achievement

Marcus is really concerned that his team is falling behind in reaching their goals. Often when he is participating in a managers​ meeting, he will ask his counterparts how their teams are doing. This is one way that Marcus can do which of the​ following?

benchmarking

Tanya was disappointed when she realized she would have to earn a​ Master's degree if she wanted to move up in the company. As a busy single mother of three​ school-aged children, there was simply no room for more college in her life. So Tanya decided to ignore the goal. In this​ instance, there is no​ _________.

commitment to the goal

At a​ fast-food restaurant, cooks hear a symphony of buzzers and beepers. Some tell the burger people when to turn the meat and when to remove it from the grill. Others warn that the french fries are done. Each of these is a type of​ ___________ control.

concurrent

Jason is excited to be starting his new job next month. He always felt his old company was not forthright with their decision making. It bothered him that he never understood how the CEO was using the​ company's finances to make hard decisions. At​ Jason's new​ company, though, the financial books are open to everyone in the organization. He is excited to see how his effort will make an impact on the books. The new​ company's approach to finance can best be described as which of the​ following?

open-book management

In the final​ scene, an instructor​ remarks, "If I​ didn't need the​ money, I'd quit right​ now." Which need in​ Maslow's Hierarchy, illustrated in Exhibit 11-1 LOADING...​, does this statement​ reflect?

physiological

Lila is summoned to her​ supervisor's office and hears the words project and deadline. She expects to be scolded for missing a recent deadline so she missed the part about an extension. This is an example of​ ____________.

selective perception

In value chain​ management, who has the power in the value​ chain?

the customer

Although personal traits may vary among​ leaders, _________ has consistently been associated with the process of leadership.

the desire to lead

When the verbal message and the body language are in conflict with each​ other, ____________.

the receiver of the message will rely more on the body language than on the words

The glaring downside to most electronic communication options is​ ___________.

the risk of security breaches

Attempts to identify a set of traits that distinguished leaders from​ non-leaders failed because​ __________.

these attempts ignored the interactions between leaders and their group members

Although emails have eliminated the need for sending letters via the postal​ service, __________.

they may not be opened as quickly as the sender might like

Solomon uplifts the spirits of his​ employees, making them believe they can accomplish anything--and some have reached levels of performance they thought impossible. He has the lowest turnover of any department in his company. Solomon is a​ ___________ leader.

transformational

The key to being an effective motivator​ is:

understanding each​ individual's unique needs

Skill​ variety, task​ identity, and task significance contribute to the perception that the​ _________.

work is meaningful

smart managers:

are not afraid of the grapevine; use the grapevine as an excellent source to see what employees are concerned about; know and understand how their employees are communicating; know who the key communication contact people are

Effective leadership happens​ when:

a​ leader's individual style is matched to the situation

In the sales department Hal is constantly trying to bring in the highest revenue each quarter. Hal fully believes he is able to do​ this, no matter the hurdles. He continues to stay focused on the goal and puts in all his effort. Which of the following​ goal-performance contingencies is Hal​ leveraging?

self-efficacy

At the corporate​ level, Zane's uses formal surveys that ask the customers about their engagement in the​ process, whether they had a positive experience with​ Zane's Cycles, and if they were satisfied. What source of information does this​ represent?

​Written/statistical reports

If at the corporate​ level, CH2MHILL were to use surveys as a way to obtain client satisfaction​ information, what source of information does this​ represent?

​Written/statistical reports

Theories in leadership evolved from trait and behavior to include contingency models. What was the first comprehensive contingency​ model?

Fiedler contingency model

In March the scrap rate from the machining department was two​ percent; in April it was three percent. Management went into a​ frenzy, claiming a 50 percent jump in waste from March to​ April, and causing the employees to think they were about to lose their jobs. But in​ fact, even the three percent rate was well below the industry average. Management engaged in unethical communication by​ _________.

distorting the truth and deceiving the employees

The common theme of the contingency theories is​ _________.

each seeks to define the best leadership style for different kinds of situations

​__________ is the key description of job design in a value chain management organization.

flexibility

RR Donnelly partnered with Fleet Ink to create an ink flow system that feeds​ Donnelly's printers from the Fleet facility next door.​ Donnelly's printing press communicates with​ Fleet's ink supply tanks so that when the ink level reaches a trigger​ point, the flow of ink is never​ disrupted, saving time and money. In this​ way, ______________.

technology is contributing to operations management

Penny would like to be able to communicate her inventory needs with her vendor almost instantly. The best app for this opportunity would be which of the​ following?

extranet

People feel drawn to Collette as if by a magnet. She makes those around her feel indispensable to her​ "cause": a department that is the highest performing in the company. Her followers work hard to achieve their​ goals, knowing she will support them when they take calculated risks. Collette fits the description of​ a(n) _________ leader.

charismatic

Lily installs patient records software in hospitals in Arizona. Her company sells the software nationally. Lily and some other installers meet regularly online to discuss their latest​ projects, new versions of the​ software, and installation problems. These installers comprise​ a(n) ___________.

community of practice

The​ month-end figures are in. Although the production quantity met​ goals, the scrap rate was over budget. The managers reviewing these numbers are engaging in​ _____________.

control

​"If we​ don't get those motherboards in by​ tomorrow, the whole order will be​ late." This statement indicates that the arrival of the motherboards is an event on the​ ____________.

critical path

When working around the world on projects like the Panama​ Canal, CH2MHill should be concerned about which barrier to effective​ communication?

cultural differences

Kontek knew a drill bit could make approximately​ 100,000 holes within tolerance before the bit was so worn that the hole size was too small. So it changed the bits after about​ 95,000 holes drilled. This is an example of​ _____________ control.

feedforward

According to the leadership styles described by the University of Iowa​ studies, Melissa's frequent team meetings reflect a​ _______ style.

democratic

Janet believes she is a highly motivated employee. She stays busy but​ doesn't seem to accomplish much. Her supervisor tells her she has trouble prioritizing her work. Janet may lack​ ____________.

direction

The concept of trust is made up of​ integrity, competence,​ consistency, loyalty, and openness. Of the five​ dimensions, which one seems to be most critical when someone assesses​ another's trustworthiness?

integrity

In the job characteristics​ model, task significance is the degree to which the​ ___________.

job affects the lives or work of other people

According to​ Herzberg, __________ factors are related to job​ satisfaction, while​ ___________ factors are related with job dissatisfaction.

motivators ;hygiene

Frank​ wasn't concerned when he missed another day of work because he knew others had missed more time and were allowed to appeal the disciplinary action of the supervisor. Imagine his surprise when he was dismissed for excessive​ absenteeism! Frank was not allowed to appeal the decision. Frank believed his situation lacked​ ________________.

procedural justice

The ability to create and articulate a fascinating and credible picture of the future is best left to which of the following descriptions of​ leaders?

visionary


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