MNG-325 Chap12-13
Todd, a manager at a software firm, wants to improve his listening skills. What is the best advice to give Todd?
Go easy on argument and criticism
The process of directing the behavior of others toward the accomplishment of an objective is known as which of the following?
Leadership
According to Tannenbaum and Schmidt, which of the following is a force in a manager that influences his/her determination of which leadership behavior to use in making decisions?
The level of confidence in subordinates
Which of the following is NOT a leadership behavior according to the Tannenbaum and Schmidt leadership continuum?
The manager shows by example what constitutes appropriate behavior.
Which leadership theory focuses on how much participation to allow subordinates in the decision-making process?
The Vroom-Yetton-ago model
If John is able to get his employees to act in a certain manner, especially with customers, and follow a new course of action in his department, it is an example of _________.
directing
Yvonne is considered a good listener because she tries to put herself in the talker's position and see the talker's point of view. In other words, Yvonne ________.
empathizes
The strength to take actions that are consistent with moral beliefs despite pressures, either inside or outside of the organization, to do otherwise is known as ______________.
moral courage
Sarah, a manager at ATX Enterprises, has a very high level of emotional intelligence. Given this information, Sarah is most likely able to ________.
motivate and lead subordinates
Gary works hard to help his followers reach their dreams and aspirations. He is a(n) ______________ leader.
servant
The idea that each instance of leadership is different and requires a unique set of leaders, followers, and leadership situations is known as the ______________.
situational approach
Early leadership research that assumed a good leader is born, not made, is known as the _______.
trait approach
In the Tannenbaum and Schmidt leadership continuum, managers displaying leadership behaviors that are more democratic are known as which of the following?
Subordinate-centered
What theory of leadership is based on two important premises: organizational decisions should be of high quality and subordinates should accept and be committed to organizational decisions that are made?
Vroom-Yetton-Jago model
Some research suggests managers with __________ levels of emotional intelligence are more interpersonally effective when compared to managers with _________ levels of emotional intelligence.
higher, lower
The leadership studies conducted at the University of Michigan identified two basic types of leader behavior: _________ behavior and _______ behavior.
job-centered; employee-centered.
According to Fred Fielder's contingency theory of leadership, there are three primary factors that should be considered when moving leaders into situations appropriate for their leadership styles: __________, __________, and __________.
leader-member relations, task structure, position power
Which of the following is NOT a characteristic of emotional intelligence?
Control of positional power
An informal organizational communication network that is NOT controlled by top executives is called which of the following?
Grapevine
Based on the commandments for good listening, what does it mean to establish a permissive environment?
Put the talker at ease
Which term describes passing information from one person to another in a series?
Serial transmission
Which type of leadership inspires organizational success by profoundly affecting followers' beliefs in what an organization should be, as well as their values, such as justice and integrity?
Transformational
Leadership that educates followers on how to meet the special organizational challenges they face is known as _________.
coaching
The ___________ leader identifies inappropriate behavior in followers and suggests how they might correct that behavior.
coaching
Whereas a _______ ensures completion of tasks, a _______ cares about and focuses on the people who do the job.
manager; leader
According to the Ohio State University studies, leader behavior falls into two main types: ______________ behavior and ______________ behavior.
structure; consideration
In the influencing subsystem, which of these represents an output?
Appropriate organization member behavior
Samantha uses her moral beliefs to make decisions and shares her values with others. She is demonstrating which type of leadership?
Authentic
Which of these issues is primarily emphasized in leading?
Behavioral
Which of the following is NOT a commandment for good listening?
Clarify your ideas before communicating
Being willing to listen and trying to understand another person's point of view exemplifies which characteristic of an effective coach?
Empathy
In the influencing subsystem, which of these represents an input element?
Machines機械
Which leadership theory or approach is based on the assumption that a good leader is born, not made?
Trait approach
Sharing information with other people is called ______________.
Communication
Which of the following is NOT one of the six primary management activities in the influencing subsystem?
Controlling work activities
Which of the following is the process of guiding actions of employees in appropriate directions?
Correct. Influencing is guiding activities of organization members in appropriate directions.
Which of the following is a macrobarrier to communication?
An increasing need for information
Which of these describes a method in which leaders view helping followers in their quests to satisfy personal needs, aspirations, and interests as their main priority?
Servant leadership
Which of the following suggests that, because each instance of leadership is different, it requires a unique combination of leaders, followers, and behaviors?
Situational leadership
The OSU studies concluded there were two main types of leader behavior. They are known as which of the following?
Structure behavior and consideration behavior
Organizational communication that follows the lines of the organization chart is called _________ communication.
formal organizational
What is the primary reason that managers in the future will be challenged with changing their organizations?
A rising trend among organizations to compete in the global business arena
Which of the following involves leaders who are acutely aware of their own and others' moral perspectives and who are confident, hopeful, optimistic, resilient, and of high moral character?
Authentic leadership
Robbie is listening to Sharon. She is struggling to express herself successfully. Robbie does not interrupt her and gives her plenty of time to talk. Robbie is demonstrating which commandment for good listening?
Be patient
According to the Vroom-Yetton-Jago Model, when a manager shares the situation with individual subordinates and asks for information and evaluation, subordinates do not meet as a group, and the manager alone makes the decision, the decision style is said to be ________.
CI
______________ involves the process of one person projecting a message to one or more other people, which results in everyone arriving at a common understanding of the message.
Communication
_____________ is people's ability to recognize and manage their own feelings, as well as others' feelings.
Correct. Emotional intelligence is the capacity of people to recognize their own feelings and the feelings of others, to motivate themselves, and to manage their own emotions as well as their emotions in relationships with others.
Which of the following is one of the primary types of behavior according to the path-goal theory of leadership?
Directive behavior
Which type of formal organizational communication is associated primarily with the direction and control of employees?
Downward
A successful coaching leader is characterized by many different kinds of behavior. Which of the following is NOT one of these behaviors?
Empowers employees to act on visions creatively
The process of guiding the activities of organization members to the attainment of management system objectives is known by which of the following terms?
Influencing
Which term describes the practice of guiding the behavior of others toward the accomplishments of an objective?
Leadership
_________ combines personal humility with an intense will to build long-range organizational success.
Level 5 leadership
Which leadership approach takes into account follower maturity, leader task behavior, and leader relationship behavior?
Life cycle theory
Jason always tries to discover the facts in what is said and the feelings and emotions behind what is said. Jason is exhibiting which of these coaching leader behaviors?
Listening closely
Which statement about management and leadership is most likely true?
Managing is broader in scope than leading.
Which term refers to factors that hinder successful communication in a specific situation, such as perception and the source's view of the destination?
Microbarriers
Coach Smith tries to drill into her athletes that the team wins and loses together. There are no individual players, only the team. She is demonstrating which characteristic of an effective coach?
Noncompetitiveness
Which of the following is NOT a primary management activity involved in the process of the influencing subsystem?
Planning
In which grapevine pattern does an individual communicate randomly to individuals, who then continue to inform other grapevine members in the same way?
Probability
Which term describes an occurrence in which the more leaders believe their subordinates can achieve, the more they do achieve?
Pygmalion effect
Linda is trying to listen to Sarah. To give her full attention, Linda closes her office door and stops reading the newspaper. Linda is demonstrating which commandment for good listening?
Remove distractions
Which of the following is one of the ten commandments of good communication?
Seek to clarify your ideas before communicating
Which of the following is a basic element that is essential to the successful completion of the communication process?
Source
An individual's ___________________ is characterized by self-awareness, self-motivation, self-regulation, empathy for others, and adeptness in building relationships.
emotional intelligence
Studies have shown that managers with higher levels of ________ are more likely to be satisfied in their jobs than other managers.
emotional intelligence
When communication in an organization follows the lines of the organizational chart, this is referred to as ___________________.
formal organizational communication
The notion that effective leaders must change their leadership styles as they come across different situations is known as ________.
leader flexibility
