MNGT 301- Chapter 3

Links to and coordinates the organization with key elements in the external environment.

Boundary Spanning

____________ is defined as the set of key values, beliefs, understandings, and norms shared by members of an organization.

organizational culture

Chan loves to win. He is willing to work hard in order to accomplish his goals. In searching for a new job, Chan should look for a company with: an achievement culture. a consistency culture. an adaptability culture. an involvement culture.

an achievement culture.

In a changing environment, a manager needs? rules and regulations that have worked in the past. mindfulness. a closed mind. a set way of carrying out activities.

mindfulness.

theoretical approach that answers the question: how to separate elements of a system function as a whole

Systems Perpective

General Environment

Technological Natural Sociocultural Economic Legal/Political International

Corporate culture plays a key role in creating an organizational climate that enables learning and innovative responses to threats from the external environment. True False

True

Brooke works well in an organizational culture that is stable and characterized by security. Which of the following organizational cultures would best match Brooke as she begins her job search as a new manager? Adaptability culture. Consistency culture. Involvement culture. Achievement culture.

Consistency culture.

the circumstances that form the setting for an event, statement, or idea, and in terms of which it can be fully understood and assessed

Context

key contingencies, such as time, country, and industry, matter in explaining relationships between organizational variables and performance

Contingency View

Jamie is interviewing with a company and the hiring manager described the organization's culture as being team focused and very much like an extended family. Which of the following organizational cultures is the hiring manager describing? Involvement culture. Consistency culture. Predictive culture. Achievement culture.

Involvement culture.

The hotel chain Ritz-Carlton employs the phrase "Ladies and gentlemen taking care of ladies and gentlemen" to demonstrate its cultural commitment to take care of both employees and customers. Which tool is Ritz-Carlton using to express its corporate culture? a. The company is conveying the value of its employees with a story. b. The company is expressing its key corporate value with a slogan. c. The company is using a ceremonial demonstration of its values. d. The company is illustrating its heroes with strong company values.

b. The company is expressing its key corporate value with a slogan.

In the context of the external environment of an organization, the task environment: a. affects organizations indirectly and eventually. b. includes the sectors that conduct day-to-day transactions with the organization. c. is composed of current employees, management, and especially corporate culture. d. is formed by the interaction among a community of organizations.

b. includes the sectors that conduct day-to-day transactions with the organization.

Organizational Ecosystem

system formed by the interaction among a community of organizations in the environment includes organizations in all the sectors of the task and general environments that provide the resource and info transactions, flows and linkages necessary for an organization to thrive

Which type of manager is best suited for a stable environment? A manager who follows existing policies without wavering A manager who asks "dumb" questions A manager who encourages others to express opposing ideas and arguments A manager who attends industry trade shows

A manager who follows existing policies without wavering

While working on building a high-performance work culture, the managers or cultural leaders of an organization must avoid overcommunicating the organizational norms and values to employees. True False

False

using sophisticated software to search through internal and external data to spot patterns, trends, and relationships that might be significant.

Business Intelligence

Task Environment

Customers Competitors Suppliers Labor Market

Which of the following does not characterize an uncertain environment? Stability Change Unanticipated problems Pressure

Stability

An event or force that alters an organization's ability to achieve its goals.

Strategic Issues

In the context of the types of corporate culture, which of the following scenarios illustrates the adaptability culture? a. Employees at Bilton Associates have the liberty to make decisions and act freely to meet new needs. b. The managers at Jelly Legs Entertainment focus on creating a caring, family-like atmosphere in their organization. c. Hoover Mechanics has a culture that supports a methodical and orderly way of doing things. d. The culture at Canton Inc. values competitiveness, personal initiative, and willingness to work long hours to achieve results.

a. Employees at Bilton Associates have the liberty to make decisions and act freely to meet new needs.

Starbucks expanded into the European market where their fans packed stores in Germany and the United Kingdom, but sales and profits in its French stores were disappointing. Some of the reasons for this were a sluggish economy, high rent, and high labor costs in France. Furthermore, instead of grabbing a coffee to go, the French prefer to linger over a coffee with friends. Which of the following was a reason for Starbucks's inability to thrive in France? a. Starbucks did not factor in the international dimension of the external environment. b. Starbucks did not consider its competitors when opening stores throughout France. c. Starbucks did not look at the technological dimension that would affect French society. d. Starbucks did not have a strong supply chain that is essential for the delivery of its goods.

a. Starbucks did not factor in the international dimension of the external environment.

In the context of the various sectors included in the task environment of an organization, _____ provide the raw materials that the organization uses to produce its output. a. suppliers b. employee associations c. competitors d. customers

a. suppliers

In the context of the different types of corporate culture, the achievement culture is different from the other types in that it mainly: a. values competitiveness and willingness to work long to achieve results. b. supports a methodical, rational, and orderly way of conducting business. c. provides employees with the liberty to make decisions and act freely to meet needs. d. places high value on meeting the needs of employees.

a. values competitiveness and willingness to work long to achieve results.

Constantine's Jewelry has hired a comparative shopper to visit other local jewelry stores to gain product pricing information. Which area of boundary spanning does Constantine's Jewelry use? a. Consumer trend analysis b. Competitive intelligence c. Sales mix analysis d. Marketing tactics

b. Competitive intelligence

Alto Innovations creates custom software for organizations. The company's managers want to build a high-performance culture in their organization. They want their employees to focus on winning and be open to action and change. Which of the following strategies can the cultural leaders of Alto Innovations use to help change and shape the cultural norms in the company? a. They can provide close supervision to ensure that all employees work toward company goals. b. They can ensure that work procedures and reward systems reinforce the cultural vision. c. They can add their own perspectives to fresh ideas brought in by employees. d. They can pair employees to ensure a competitive-thinking process.

b. They can ensure that work procedures and reward systems reinforce the cultural vision.

Identify the type of organizational environment that comprises the current employees of a company. a. General environment b. Task environment c. Internal environment d. External environment

c. Internal environment

Which type of organizational culture supports and rewards a methodical, rational, and orderly way of doing things? a. The involvement culture b. The achievement culture c. The consistency culture d. The adaptability culture

c. The consistency culture

Cormax Games is faced with uncertainty due to the large amount of downloadable, inexpensive games for smartphones and tablets that are present in the market. Traditionally a console game maker, Cormax is confronting changes in technologies and consumer tastes. Which of the following strategies would help Cormax Games modify its operation and adapt to its current environment? a. Strengthening its current marketing strategies to better sell its products b. Supplying consumers with a product that is more efficient and effective c. Using business intelligence to spot significant data that will increase sales d. Using the socio-cultural dimension to see what is valued within society

c. Using business intelligence to spot significant data that will increase sales

___________ is defined as a planned activity at a special event that is conducted for the benefit of an audience through which managers of an organization provide dramatic examples of company values.

ceremony

Devon, the owner of a realty company, is conscious of a decline in the housing market and realizes the need to encourage the realtors working for him to adapt to this change in their external environment. Devon decides that he will meet with all his employees regularly to discuss their concerns and ideas to show that he values their needs. Which of the following types of corporate cultures is Devon employing? a. The achievement culture b. The adaptability culture c. The consistency culture d. The involvement culture

d. The involvement culture