MNGT301 Chapter 8 SB

Which description best fits the adhocracy organizational culture?

Adaptable, creative, and quick to respond to marketplace changes

What are considered observable artifacts in an organization?

Awards, decorations, rituals

_____ represent core, taken for granted, unobservable aspects of an organization's culture.

Basic assumptions

What are the three layers of organizational culture?

Basic assumptions Espoused values Observable artifacts

What are the four types of organizational culture outlined in the competing values framework (CVF)?

Hierarchy Clan Adhocracy Market

_______ managers have decision-making authority and usually have people reporting to them, whereas _______ positions provide advice, recommendation and research.

Line; staff

A clan culture has what three characteristics?

1. Strives to encourage cohesion through consensus and job satisfaction 2. A family-type organization 3. Encourages collaboration among employees

What are the 3 characteristics of a hierarchy culture?

1. Uses a variety of control mechanisms that measure efficiency, timeliness, and reliability 2. Formalized, structured work environment 3. Internal focus

Which two of the following are some of the strongest ways to embed organizational culture?

Status symbols, rewards

What are the two types of information that organization charts reveal about organizational structure?

Who reports to whom Who specializes in what work

In organizational culture, rites and rituals represent

activities and ceremonies that celebrate important occasions and accomplishments in the organization's life.

A(n) _____ culture values flexibility and has an external focus.

adhocracy

In organizational socialization, the _____ phase occurs before one joins the organization. During this phase the person learns - from web sources, current employees, etc - what the organization's job needs and values are and how their own needs, values, and skills might fit in.

anticipatory

A control mechanism for making sure the right people do the right things at the right time is called hierarchy of authority or ______.

chain of command

A _____ culture has an internal focus and values flexibility rather than stability and control.

clan

Research shows that employees have more positive work attitudes in organizations with a(n) _____ culture.

clan

In the elements of organizations, ________ unifies employees or members and gives everyone an understanding of the organization's reason for being.

common purpose

If important decisions are made by middle-level and supervisory-level managers and power is delegated throughout the organization, the organization has ______ authority.

decentralized

With _____, an organization can parcel out the entire complex work effort to be performed by specialists, which results in greater efficiency.

division of labor

When people with diverse occupational specialties are put together in formal groups by similar products or service, customers or clients, or geographic regions, the organization is using a _____ structure.

divisional

According to the competing values framework (CVF), organizational _____ varies along two dimensions.

effectiveness

In organizational socialization, the _____ phase takes place when a person is first hired and comes to learn what the organization is really like and how to adjust her/his expectations.

encounter

Espoused values in an organization's culture represent the

explicitly stated values and norms the organization prefers

An organization that wants to eliminate layers in favor of creating a culture where employees have more power should consider adopting a _____ organizational structure.

flattened

An organizational structure where people with similar occupational specialties are put together in formal groups is called a _____ structure.

functional

An organizational ______ is someone whose accomplishments embody the values of the organization and whose accomplishments are put forth to motivate other employees to do the right thing.

hero

The part of an organizational chart that shows different jobs or work assignments is called _____.

horizontal specialization

Coordinated effort, one of the four common elements of organizations proposed by Schein,

is represented by the coordination of individual efforts coming together into an organization-wide effort.

Division of labor, one of the four common elements of organizations proposed by Schein,

is the arrangement of having discrete parts of a task done by different people in an organization.

What is the BEST example of a mutual-benefit organization?

labor union

More positive organizational outcomes are associated with _____ cultures.

market

The type of organizational culture that has a strong external focus and values stability and control is a(n) _____ culture.

market

A type of organizational structure which combines functional and divisional chains of command in a grid so that there are two command structures, vertical and horizontal, is called a _____ structure.

matrix

Symbols in organizational culture represent

objects or actions that convey an organization's most important values to others.

The readily apparent symbols and manifestations of an organization's culture are called its _____.

observable artifacts

If an organization wishes to change its culture, managers can alter the types of _____ and status symbols they give out and to whom they give them.

rewards

Some workplaces now reflect a culture of "radical candor" which means that employees are encouraged to __________.

say what's on their minds regardless of the consequences

Very _____ companies tend to be the most centralized in terms of authority.

small

The number of people reporting directly to a given manager refers to _____.

span of control

Managers can help to change the organization's culture by paying attention to which _____ they use as narratives to symbolize the organization's vision and values to employees.

stories

A company's _____ is the large-scale action plan that encompasses the company's vision and is used to create the direction for the business.

strategy

The formal system of task and reporting relationships that coordinates and motivates an organization's members to achieve the company's goals is called the organizational _____.

structure

In order to implement a particular organizational strategy, managers must determine the right kind of organizational:

structure & culture

Early management scholars believed strongly in the principle of _____, in which employees should report to no more than one manager in order to avoid conflicting priorities and demands.

unity of command

In organizational culture, enacted values represent the

values and norms that are actually exhibited in the organization.

The chain of command within a business is also referred to as the organization's _______ hierarchy of authority.

vertical

Flat organizations generally have few levels with _______ spans of control, with one manager overseeing many employees.

wide