MOA150 week 2

Which of the following is an example of a closed question?

"Are you an only child?"

When the medical assistant does not understand what the patient has said, which of the following would be appropriate to clarify the communication?

"I'm sorry, I did not understand what you just said. Would you please repeat it?"

How many employees must a business have for them to be protected by Equal Opportunity Employment laws?

15

In the United States, the typical personal distance or comfort zone for conversation with others is

3 to 4 feet

Which of the following patients would be able to give informed consent for treatment?

A 35-year-old woman with a hip fracture

What is the legal nature of the doctor-patient relationship?

A contract

Current thinking about biomedical ethics identifies several rights. What is a right?

A requirement

A physician has discontinued care of a patient without properly notifying the patient. This is called

Abandonment

If a patient facing a serious illness appears to be using denial, how should the medical assistant respond?

Accept the denial without reinforcing it.

How could the medical assistant show empathy for a patient?

Acknowledge the patient's feelings.

The type of listening when the medical assistant remains "in the moment" and focuses fully on the patient's message is called _____ listening.

Active

What type of law refers to law arising from the actions of federal government agencies such as the Social Security Administration and the Internal Revenue Service?

Administrative law

On the fourth level of Maslow's hierarchy of needs are the needs for esteem and recognition. What do these include?

All of the above

What are reasons to revoke or suspend a physician's license?

All of the above

What measure may improve communication if the patient has an impaired level of understanding?

All of the above

Which of the following is/are recommended as a means for a patient to prepare for possible injury or illness resulting in the inability to make health care decisions?

All of the above

Which of the following must be reported to the proper authorities even if the patient does not consent?

All of the above

The term that best defines "a psychologic response to a perceived threat," and one of the most common responses to illness, is

Anxiety

If a patient asks for a medical assistant's personal telephone number, and the medical assistant answers calmly that she does not give her telephone number to patients, what is the medical assistant demonstrating?

Assertive maintenance of self boundaries

What is the name for a patient's right to make decisions about health care according to individual values and concerns?

Autonomy

How can the medical assistant facilitate communication nonverbally?

Be aware of his or her own and the patient's body language.

How can the medical assistant be a good communicator?

Be effective in sending and receiving messages.

How is the patient likely to react if the medical assistant asks, "Why aren't you following your diet?"

Become defensive.

What is the name for the concept that a health professional should do the best possible?

Beneficence

What are the uses of arm gestures, facial expressions, and turning one's head all examples of?

Body language

Lois Collagen had her nose reconfigured by a plastic surgeon. Two days after the surgery she had a nose bleed and noticed that she had an elevated temperature. She did not report this to her doctor. As a result, her nose became badly inflamed and the surgical result was not what she had hoped for. At the trial, the judge found that Lois was 40% responsible for her damages. What is this called?

Comparative negligence

What is the branch of law that deals with offenses against the public welfare that affect all people?

Criminal law

What is the name for the party against whom the lawsuit is brought, whether this is a doctor, medical facility, or hospital?

Defendant

How should the medical assistant help a sight-impaired patient?

Describe the environment clearly in words.

Which of the following is not one of the four Ds of malpractice?

Determination of negligence to patient

To what agency should employees complain if they feel that they have been discriminated against in their hiring, firing, or employment?

Equal Opportunity Employment Agency

What is the name for normal, acceptable behavior in our society?

Etiquette

Which federal law regulates minimum wages?

Fair Labor Standards Act

What is the name for a serious crime punishable by death or imprisonment?

Felony

What is another name for the duty to meet reasonable expectations of patients?

Fidelity

Which of the following is an important part of active listening for a medical assistant?

Focusing all attention on the patient

What is the name for the crime of billing an insurance company for tests and procedures that were never performed?

Fraud

In her role as medical assistant, Stacy has an important ethical decision to make. She has decided to implement the six-step process to make ethical decisions. What is the first thing she must do?

Gather information

The experimental treatments that attempt to treat or cure disease by giving patients new genes or parts of genes that have been synthesized in the laboratory, taken from human tissue, or engineered from genetic material of animals or other species is called

Genetic engineering

Which of the following federal acts includes incentives to encourage adoption of electronic medical records by physicians and health care facilities?

HITECH

When one employee engages another with unwanted comments or physical contact of a sexual nature, what is it called?

Harassment

Which is the most common?

Hearing impairment that interferes with communication

While attempting to make an ethical decision, Stacy has determined that she does not wish to cause problems and she wants to avoid a hassle. However, she feels that patient treatment may be compromised. What has Stacy done?

Identified conflicting values, rights, duties, and desires

A foreign-born patient discloses that he is using herbs sent from a relative and rubbing the leaves on his skin for healing. The most appropriate response of the medical assistant would be to

If using the herb is not causing harm, respect and accept the patient's practices.

Which of the following does not fall into the category of advance directives?

Informed consent form

Which of the following is true with regard to DEA drug regulations for the medical office?

Inventory must be completed on a daily basis.

A 16-year-old patient has large visible scars on her neck from an ear operation performed when she was 12 years old. The patient's parents did nothing to recover damages for the child. What can be done to compensate this child for the scars?

It is too late to do anything for compensation.

If a patient's vision cannot be corrected to 20/200 in the better eye, what is it called?

Legal blindness

Which of the following is not a barrier to communication in the medical office?

Limited understanding of medical information

To whom would physicians report cases of specific infectious diseases?

Local board of health

Which of the following is true with regard to eye contact?

Maintaining eye contact is a sign of interest and involvement in many Asian cultures.

You were trying to educate Mr. Wilson about an upcoming procedure and post-surgical care. Unfortunately, because he skipped lunch that day and his blood sugar was low, he was not able to learn the information that would help to decrease his anxiety about the procedure. Mr. Wilson is demonstrating an example of

Maslow's hierarchy of needs

If both sides are willing, some disagreements can be settled out of court with the help of a facilitator. What is this process called?

Mediation

A drug that has a potential for addiction and/or abuse is called a

Medication

How should a physician terminate a relationship with a patient in order to avoid a possible lawsuit for abandonment?

Notify the patient in writing.

Which federal agency is responsible for physical protection of employees in the workplace?

OSHA

A 30-year-old patient felt discomfort in the right lower quadrant of the abdomen for 6 months after having surgery. On a subsequent X-ray examination, it was discovered that the surgeon had left a sponge in the patient during a previous surgery. When does the statute of limitations begin?

On the day that the patient was given the X-ray results

In how many states is physician-assisted suicide legal?

One

During the interview, the medical assistant questions the patient as follows: "Describe your pain for me. What has been going on with you since you were last here? How has your appetite been? How have you been sleeping?" What are these examples of?

Open questions

Cities and towns enact laws that have to do with the general welfare of its citizens. What are these laws called?

Ordinances

In determining whether or not a cardiologist provided his patient with reasonable care, with whom would a physician be compared?

Other cardiologists in his community or similar communities

What is the one of the best ways to clarify what the patient is trying to say?

Paraphrase—put the patient's meaning into your own words and give the patient the opportunity to confirm that your statement is correct.

Which 1990 law recognizes the rights of adults to refuse treatment for disease?

Patient Self-Determination Act

Once a medical facility has received notice that a patient has initiated a lawsuit, what type of statement must the patient sign?

Permission to release information

What agency is responsible for issuing a state license to practice medicine?

Physician licensing board of each state

When a patient initiates a legal suit, what role does the patient play in a lawsuit?

Plaintiff

Which of the following is not a common reaction to illness?

Relief

What is the legal meaning of the word "liability"?

Responsibility

Early leaders of the American government believed in natural rights and the duty of any government to preserve them. Which of the following is not one of the rights?

Right to a share of society's resources

What right is the basis for informed consent?

Right to autonomy

Most individual states have passed legislation defining a Patient Bill of Rights, based on the federal Consumer Bill of Rights and Responsibilities adopted in 1998. Which of the following is not considered a component of patient rights?

Right to compensation in cases of malpractice

What U.S. Supreme Court decision in 1973 established the right of a woman to obtain an abortion in any state?

Roe v. Wade

Which of the following is NOT regulated by the Health Insurance Portability and Accountability Act of 1996 (HIPAA)?

Rules for reporting suspicious deaths or injuries

The term that refers to "the level of appropriate care legally required of any other practitioner with the same education and training providing the same care in the same geographic region" is _____ care.

Standard of

What is the purpose of an advance directive?

States an individual's wishes regarding health care if the individual is not able to speak for him or herself Names an individual to make decisions for an individual if he or she becomes incapable of doing this Expresses an individual's wish to donate organs when he or she dies States an individual's wish not to be resuscitated if his or her heart stops beating

Which of the following does not represent how medical assistants function as patient advocates?

Suggesting possible diagnoses to the physician

When a patient must cope with a serious illness, offering choices is most helpful because it helps

The patient gain some sense of control

Which of the following is not true with regard to anxiety and anxiety attacks?

The patient should be instructed to breathe into a brown paper bag.

What does the doctrine of respondeat superior mean?

The physician is liable for the negligent actions of his or her employees.

What function do ego defense mechanisms serve?

They protect against being overwhelmed by painful feelings.

What is one important reason for a medical assistant to study ethics?

To develop the intellectual skills to analyze complex problems

What branch of civil law compensates individuals for injury?

Tory law

The primary reason that the medical assistant should regularly solicit feedback when communicating with patients is to determine whether they

Understand what has been said

Informed consent is consent based on

Understanding of a medical procedure and its possible outcomes

If a patient is not comfortable with English, what should the medical assistant avoid?

Using the patient's child as a translator

In today's health care environment, it is seen as a proactive duty that physicians and other health care professionals must provide truthful information without having to be asked. This expectation of truthfulness by all health care workers is called

Veracity

When interviewing the patient, when should the medical assistant use closed questions?

When looking for a one-word or short answer

When is it appropriate for the medical assistant to use silence in an interview with a patient?

When the medical assistant wants to encourage the patient to respond

Which aspect of our communication is most likely to convey our true feelings and beliefs?

nonverbal

What are tone of voice, voice pitch, voice volume, and voice quality examples of?

psychology

If an employee is paid on an hourly basis, what is the minimum rate for overtime pay?

times the employee's regular rate of pay for time worked beyond 40 hours in 1 week