mod 5 chp 8

examples of OCB behahaviors

-constructuve statements -expression of personal interest in others work -suggestions for improvement -the training of new people -respect for the spirit as well as the letter of housekeeping rules

benefits perceived organizational support

-employee engagement, organizational achievement, job satisfaction, organizational citizenship behavior, greater trust, innovation, and lower tendency to quit

employee motivation includes

-encouraging employee interest in doing a task -guiding employee behavior

ways Cisco increases employee commitment

1. emphasis on fitness and health 2. offer flextime 3. support volunteering 4. pay well

met expectations

Meet employees expectations about what they will receive from the job

subjective norms

a social factor representing the perceived social pressure for or against the behavior

stress is positively related to

absenteeism, turnover, coronary heart disease and viral infections

values

abstract ideas that effect the choices we make

Gallup has estimated that when employees are highly engaged it can...

achieve 12% higher customer satisfaction

public opinion polls and surveys are methods used to measure workplace _________ since they can predict likely behavior in the workplace and in society

attitudes

a force that binds an individual to a course of action of relevance to one or more targets is

commitment

withdrawal cognitions

individuals overall thoughts and feelings about quitting

personal attitudes

influence bhevaior directed toward specific objects -feelings, opinions about people, places,and objects -intentional

satisfaction results from one's perception that work outcomes relative to _______ compare favorably with a significant other's outcomes and inputs

inputs

OB processes

leadership

OCB chracteristics

organizational citizenship behavior -indiv. behavior that is discretionary, not directly or explicity recognized by the formal reward system and promotes productivity *voluntary *help work groups and the organization to effectively achieve goals

the extent to which an individual identifies with an organization and commits to its goals is called

organizational commitment

organizational commitment occurs when employees value achievement and an employer rewards people for accomplishing goals. the consistency is called _______ _________ fit.

person-culture fit

contribute to employee engagement

personality, positive psychological capital -human and social capital

cognitive dissonance

rep of psychological discomfort

psychological contracts

reps an individual's perception about the reciprocal exchange between him or herself and another party

openness to change

self direction stimulation

value attainment

structure the job and its rewards to match employee values

what employers allow employees to do all or some of their work from home using tech

telecommuniting

job satisfaction

the extent to which a person likes their job

job dimensions in the JDI tool

work, pay, promotions, coworker, supervision

how can employee engagement be increased

-measuring, tracking, and responding to surveys of employee engagment -career and developmental ops for employees, recognizing people for good work, communicating and listening to people, attractive work environment, empowering employees with meaningful work

workplace attitudes managers pay attention to

-organizational commitment -employee engagement -perceived organizational support -job satisfaction

employee engagement indicator

-urgency -focus -intensity -enthusiasm

reduce cognitive dissonance

1, change your attitude or behavior 2. belittle the importance of inconsistent behavior 3. find consonant elements that outweigh dissonant ones (

Attitudinal outcomes of job satisfaction

1. motivation 2. job involvement 3. withdrawal cognitions 4. perceived stress

kahn described the harnessing of organization members' selves to their work roles as

employee engagement

Attitude toward the behavior

the degree to which a person has a favorable or unfavorable evaluation or appraisal of the behavior in question

perceptions of organizational support can be either positive or negative

true

Schwartz's Value Theory

values are motivational in that they represent broad goals that apply across contexts and time -don't want to work on holidays -split into 2 bipolar dimensions

dispositional/genetic components

some coworkers will be satisfied while others won't be in the same situation

perceived behavior control

Perceived behavioral control, or how easy or difficult a person believes quitting smoking will be, was not mentioned as a factor in the smoker's decision to quit or to start smoking again.

need fulfillment

the extent to which the characteristics of a job allow an individual to fulfill his or her needs is called

losing a good employee to turnover is bad because

the org. loses valuable knowledge and experience and it can be costly -and there is a loss of social capital

behavior

i intend

leadership and stressors are considered _________factors that contribute to employee engagement levels

situation

behavior that harms other employees, the organiztion as whole or organizational stakeholders such as customer and shareholder is called ____________ work behavaior

counterproductive

organizations can screen for cognitive ability which is associated with a lower likelihood of

counterproductive work behavior

affective

feelings or emotions that one has about a given situation

personal values

global beliefs that influence behaviors in all situations -variously

Dispositional/Genetic Components

hire employees with an appropriate disposition

cognitive

i believe

equity

monitor employees' perceptions of fairness and interact with them so they feel fairly treated

values are stable across time and situations

positive employee attitudes and motivations are greatest when the work environment is consistent with employee values

according to ajzen, someone's intention to engage in a given behavior is a strong __________ of that behavior

predictor

conservation

tradition and security