mod 5 chp 8
examples of OCB behahaviors
-constructuve statements -expression of personal interest in others work -suggestions for improvement -the training of new people -respect for the spirit as well as the letter of housekeeping rules
benefits perceived organizational support
-employee engagement, organizational achievement, job satisfaction, organizational citizenship behavior, greater trust, innovation, and lower tendency to quit
employee motivation includes
-encouraging employee interest in doing a task -guiding employee behavior
ways Cisco increases employee commitment
1. emphasis on fitness and health 2. offer flextime 3. support volunteering 4. pay well
met expectations
Meet employees expectations about what they will receive from the job
subjective norms
a social factor representing the perceived social pressure for or against the behavior
stress is positively related to
absenteeism, turnover, coronary heart disease and viral infections
values
abstract ideas that effect the choices we make
Gallup has estimated that when employees are highly engaged it can...
achieve 12% higher customer satisfaction
public opinion polls and surveys are methods used to measure workplace _________ since they can predict likely behavior in the workplace and in society
attitudes
a force that binds an individual to a course of action of relevance to one or more targets is
commitment
withdrawal cognitions
individuals overall thoughts and feelings about quitting
personal attitudes
influence bhevaior directed toward specific objects -feelings, opinions about people, places,and objects -intentional
satisfaction results from one's perception that work outcomes relative to _______ compare favorably with a significant other's outcomes and inputs
inputs
OB processes
leadership
OCB chracteristics
organizational citizenship behavior -indiv. behavior that is discretionary, not directly or explicity recognized by the formal reward system and promotes productivity *voluntary *help work groups and the organization to effectively achieve goals
the extent to which an individual identifies with an organization and commits to its goals is called
organizational commitment
organizational commitment occurs when employees value achievement and an employer rewards people for accomplishing goals. the consistency is called _______ _________ fit.
person-culture fit
contribute to employee engagement
personality, positive psychological capital -human and social capital
cognitive dissonance
rep of psychological discomfort
psychological contracts
reps an individual's perception about the reciprocal exchange between him or herself and another party
openness to change
self direction stimulation
value attainment
structure the job and its rewards to match employee values
what employers allow employees to do all or some of their work from home using tech
telecommuniting
job satisfaction
the extent to which a person likes their job
job dimensions in the JDI tool
work, pay, promotions, coworker, supervision
how can employee engagement be increased
-measuring, tracking, and responding to surveys of employee engagment -career and developmental ops for employees, recognizing people for good work, communicating and listening to people, attractive work environment, empowering employees with meaningful work
workplace attitudes managers pay attention to
-organizational commitment -employee engagement -perceived organizational support -job satisfaction
employee engagement indicator
-urgency -focus -intensity -enthusiasm
reduce cognitive dissonance
1, change your attitude or behavior 2. belittle the importance of inconsistent behavior 3. find consonant elements that outweigh dissonant ones (
Attitudinal outcomes of job satisfaction
1. motivation 2. job involvement 3. withdrawal cognitions 4. perceived stress
kahn described the harnessing of organization members' selves to their work roles as
employee engagement
Attitude toward the behavior
the degree to which a person has a favorable or unfavorable evaluation or appraisal of the behavior in question
perceptions of organizational support can be either positive or negative
true
Schwartz's Value Theory
values are motivational in that they represent broad goals that apply across contexts and time -don't want to work on holidays -split into 2 bipolar dimensions
dispositional/genetic components
some coworkers will be satisfied while others won't be in the same situation
perceived behavior control
Perceived behavioral control, or how easy or difficult a person believes quitting smoking will be, was not mentioned as a factor in the smoker's decision to quit or to start smoking again.
need fulfillment
the extent to which the characteristics of a job allow an individual to fulfill his or her needs is called
losing a good employee to turnover is bad because
the org. loses valuable knowledge and experience and it can be costly -and there is a loss of social capital
behavior
i intend
leadership and stressors are considered _________factors that contribute to employee engagement levels
situation
behavior that harms other employees, the organiztion as whole or organizational stakeholders such as customer and shareholder is called ____________ work behavaior
counterproductive
organizations can screen for cognitive ability which is associated with a lower likelihood of
counterproductive work behavior
affective
feelings or emotions that one has about a given situation
personal values
global beliefs that influence behaviors in all situations -variously
Dispositional/Genetic Components
hire employees with an appropriate disposition
cognitive
i believe
equity
monitor employees' perceptions of fairness and interact with them so they feel fairly treated
values are stable across time and situations
positive employee attitudes and motivations are greatest when the work environment is consistent with employee values
according to ajzen, someone's intention to engage in a given behavior is a strong __________ of that behavior
predictor
conservation
tradition and security
