Module 14: Quiz Troubleshooting Windows After Startup

A user complains that their computer is performing slowly. They tell you the problem started about a week ago when new database software was installed. The software runs in the background to update a database synced between the user's workstation and the database server. Which is the best tool or method to use to determine if the new software is hogging computer resources? a. Use the Performance tab of Task Manager to observe database software activity. b. Use Performance Monitor and Process counters to observe performance. c. Uninstall the database software and see if performance improves. d. Install more memory to improve system resources to handle the new software.

Use Performance Monitor and Process counters to observe performance.

Which Event Viewer log do you search to find errors and warnings? a. Administrative Events log b. Security log c. System log d. Setup log

a. Administrative Events log

When a user, Belinda Lim, signs in to Windows, she cannot see her Documents folder in Explorer, and some of her Windows user settings are lost. You suspect her user profile is corrupted. Which tool or method should you use first to investigate and/or solve the problem? a. Check the C:\Users\Belinda Lim\Documents folder. b. Check the C:\User\Belinda Lim\Documents folder. c. Use the sfc command. d. Use the chkdsk command. Hide Feedback Correct

a. Check the C:\Users\Belinda Lim\Documents folder.

When Windows first starts and the user signs in, a message about a missing DLL appears. Which tool or method should you use first to solve the problem? a. Search the web on the error message to better understand the problem. b. Use the Services console to stop the process that needed the DLL. c. Use Task Manager to identify the startup process. d. Use Component Services to register the DLL.

a. Search the web on the error message to better understand the problem.

You have exhausted your knowledge of a problem, and it still is not solved. Before you escalate it, what else can you do? a. Explain to the user that you cannot solve the problem, but you will find someone who can. b. Ask a knowledgeable coworker for help. c. Interview the user one more time to make sure you correctly understand the problem. d. Go back through the problem one more time, looking for what you overlooked.

b. Ask a knowledgeable coworker for help.

You need to install a customized console on 10 computers. What is the best way to do that? a. When installing the console on the first computer, write down each step to make it easier to do the same chore on the other nine. b. Create the console on one computer, and copy the .msc file to the other nine. c. Make sure all computers are using Windows 10 Pro because Windows Home does not support MMC. Then create a console on each Windows 10 Pro computer. d. Create the console on one computer, and copy the .mmc file to the other nine.

b. Create the console on one computer, and copy the .msc file to the other nine.

A user tells you that Microsoft Word gives errors when saving a file. What should you do first? a. Do all you can to help the user save their work. b. Install Windows updates that also include patches for Microsoft Word. c. Ask the user when the problem first started. d. Ask the user to save the error message as a screenshot the next time the error occurs and email it to you. e. Use Task Manager to end the Microsoft Word program.

b. Install Windows updates that also include patches for Microsoft Word.

You are troubleshooting an application problem and want to eliminate faulty memory as a source of the problem. Which command do you use? a. Msconfig.exe b. Mdsched.exe c. Taskmgr.exe d. Sfc /scannow

b. Mdsched.exe

When troubleshooting an unstable Windows installation, you discover the problem still persists when you perform a clean boot, but it does not present when you boot into Safe Mode. What does this tell you about the problem? a. Malware has infected the system b. The Windows installation is corrupted c. User profiles are corrupted d. Third-party services or apps are in conflict or corrupted

b. The Windows installation is corrupted

When trying to improve performance of a slow system, you notice in Task Manager that the superfetch service is using a high percentage of CPU time. What is your best next step? a. Ask the user if they use the superfetch service. If they don't, uninstall it. b. Update Windows to improve superfetch performance. c. Disable superfetch to improve performance. d. Superfetch is an essential Windows process and should not be disabled. Move on to other solutions to improve performance.

c. Disable superfetch to improve performance. (superfetch is not critical, preloads apps in Windows)

You suspect that Windows has become corrupted. What is the least invasive solution to fix the problem? a. Perform an in-place upgrade of Windows 10. b. Use System Restore. c. Use the System File Checker. d. Perform a clean boot.

c. Use the System File Checker.

You are having difficulty uninstalling freeware a user accidentally installed while surfing the web. You look online and see the software is designed to work in an x86-based version of Windows. In which folder should you expect to find the program files for the software? a. C:\Program Files b. C:\Windows c. C:\Program Files (x86) d. It depends on the version of Windows installed.

d. It depends on the version of Windows installed.

When cleaning up the startup process, which of these should you do first? a. Run the Defrag utility to optimize the hard drive. b. Use the Registry Editor to look for keys that hold startup processes. c. After you have launched several applications, use Task Manager to view a list of running tasks. d. Run System Configuration to see what processes are started.

d. Run System Configuration to see what processes are started.

An application is frozen, and you cannot close its application window. What is the first thing you should do to end the process? a. Use the taskkill command. b. Use the tasklist command. c. Reboot the system. d. Use Task Manager.

d. Use Task Manager.