Module 6.02

The nurse manager for a medical-surgical unit is implementing a change in unit procedures as it relates to patient discharge. During the fourth phase of change known as 'action,' the manager should incorporate the major component known as: a. communication. b. evaluation. c. assessment. d. intervention.

Ans: a

A nurse manager notices that supply carts are unorganized and could use some attention. What strategy can the manager use to help implement change in this area? a. Encourage input from subordinates for potential options. b. Allow each individual to decide how they will make the change. c. Proceed slowly in making the change. d. Ensure that each subordinate knows there are no exceptions.

Ans: a

Which of the following is not included in the contemporary change process? a. Evaluation b. Contemplation c. Preparation d. Action

Ans: a

Select the classic change strategies that nurse leaders use to apply the change process. (Select all that apply.) a. Rational-empirical b. Normative-reeducative c. Power-coercive strategy d. Contemplation e. Action

Ans: a, b, c

A nurse manager is assigned to a new unit due to issues of administrative mismanagement, which had resulted in staff becoming disillusioned as to the mission of the unit. As the unit manager, you are expected to develop new policies for the staff to follow. What is one of the greatest factors that may contribute to resistance of change on this unit? a. Resistance b. Anger C. Lack of trust d. Passivity

Ans: c

A nurse leader recently transferred to a different hospital that is much older than the hospital at which the nurse was previously employed. After working in the new hospital for a month, the nurse leader believes it would be a great idea to brighten the rooms with a lighter paint job, obtain newer hospital beds and curtains, and hang some fun artwork. However, the nurse leader doesn't want to be perceived as a threat to the team. How could these ideas be presented to minimize resistance? (Select all that apply.) a. Tell the supervisor and demand the change. b. Engage other nurses in a discussion about the benefits of exam room aesthetics, then present the idea. c. Engage other nurses in a discussion about the benefits of exam room aesthetics, then solicit their ideas to improve aesthetics. d. Make over one of the exam rooms and use it as a test case to collect data on patient satisfaction, then present the data alon

Ans: b, c, d

A nurse leader is thinking about approaching their manager with a new idea. To be properly prepared, the nurse leader should recognize this as a natural and expected response to change: a. Acceptance b. Passivity c. Blockage d. Resistance

Ans: d