MSc - Project Management 1

All of the following are factors in the assessment of project risk EXCEPT: Select one: a. Amount at stake b. Insurance premiums c. Risk probability d. Risk event

Insurance premiums are not factors in assessing project risk. They come into play when you determine which risk response strategy you will use.

Which of the following BEST describes a project management plan? Select one: a. Risk, staffing, process improvement and other management plans b. A bar chart c. A printout from project management software d. The project scope

Risk, staffing, process improvement and other management plans The project management plan contains more than just a bar or Gantt chart and the project manager's plan for completing the work. It includes all the management plans for the project.

If earned value (EV) = 350, actual cost (AC) = 400, planned value (PV) = 325, what is the costvariance (CV)? Select one: a. -50 b. 400 c. -75 d. 350

a. -50 CV = EV - AC

A manufacturing project has a schedule performance index (SPI) of 0.89 and a cost performance index (CPI) of 0.91. Generally, what is the BEST explanation for why this occurred? Select one: a. A critical path activity took longer and needed more labor hours to complete. b. The scope was changed. c. Additional equipment needed to be purchased. d. A supplier went out of business and a new one needed to be found.

a. A critical path activity took longer and needed more labor hours to complete. To answer this question, you must look for a choice that would take longer and cost more. Only this choice would negatively affect both time and cost.

Which one of the following is NOT a conflict resolution technique? Select one: a. Advertising b. Smoothing c. Comprising d. Withdrawing

a. Advertising Advertising is a technique which is used within the Conduct Procurements process.

Which one of the following is NOT a conflict source within projects according to PMI? Select one: a. Contractor b. Schedule c. Costs d. Resources

a. Contractor Only the contractor is NOT a conflict source within projects according to PMI.

Validate Scope is closely related to: Select one: a. Control Quality b. Perform Quality Assurance c. Sequence Activities d. Time Management

a. Control Quality Control Quality checks for correctness and Validate Scope checks for acceptance.

Which of the following is an input of the Monitor and Control Project Work process? Select one: a. Cost forecasts b. Project documents updates c. Expert judgment d. Change requests

a. Cost forecasts

What should be done with risks on the watchlist? Select one: a. Document them and revisit during project monitoring and controlling. b. Document them for historical use on other projects. c. Document them and set them aside because they are already covered in your contingency plans. d. Document them and give them to the customer.

a. Document them and revisit during project monitoring and controlling. Risks change throughout the project.You need to review risks at intervals during the project to ensure non-critical risks have not become critical.

Which of the following represents the estimated value of the work actually accomplished? Select one: a. Earned value (EV) b. Planned value (PV) c. Actual cost (AC) d. Cost variance (CV)

a. Earned value (EV) It can be confusing to differentiate earned value terms from each other. The definition presented here is for EV or earned value, so this choice is the correct one.

The highest point of Maslow's hierarchy of needs is called: Select one: a. Esteem b. Physiological satisfaction c. Need for association d. Attainment of survival

a. Esteem This question is asking which of the FOLLOWING is the highest. Self-actualization is not listed, so the next best choice is esteem.

All of the following are forms of power derived from the project manager's position EXCEPT: Select one: a. Expert b. Penalty c. Formal d. Reward

a. Expert When someone is given the job of project manager, they will have formal, reward and penalty power. But just having the position does not make the project manager either a technical or a project management expert.

Which of the following BEST describes product analysis? Select one: a. Gaining a better understanding of the product of the project in order to create the project scope statement. b. Working with the customer to determine the product description. c. Mathematically analyzing the quality desired for the project. d. Determining if the quality standard on the project can be met.

a. Gaining a better understanding of the product of the project in order to create the project scope statement. Since you need to have a product description before you can do product analysis, this can not be the BEST answer. Mathematically analyzing is related to plan quality. And determining the quality standard is related to perform quality assurance.

Which of the following explains why quality is planned in and not inspected in? Select one: a. It improves quality and is less expensive. b. It improves quality and is more expensive. c. It reduces quality and is more expensive. d. It reduces quality and is less expensive.

a. It improves quality and is less expensive. Look for the proactive approach. When we plan for quality, it improves quality, which is less expensive over the long run.

Which of the following is NOT an input of the process Control Stakeholder Engagement? Select one: a. Project Management Plan b. Issue log c. Change requests d. Work performance data

a. Project Management Plan

Which of the following is an output of the Collect Requirements process? Select one: a. Requirements traceability matrix b. Project scope statement c. Requested scope changes d. Work breakdown structure

a. Requirements traceability matrix The project scope statement ist an output of the Define Scope process. The work breakdown structure is an output of the Create WBS process. Change requests are an output of the Validate Scope and Control Scope processes.

Outputs of the Plan Risk Responses process include: Select one: a. Residual risks, fallback plans and contingency reserves. b. Contingency plans, project management plan updates and change requests. c. Secondary risks, process updates and risk owners. d. Risk triggers, contracts and a risk list.

a. Residual risks, fallback plans and contingency reserves.

Which one of the following PMI processes is directly followed by the Estimate Activity Resources process? Select one: a. Sequence Activities b. Develop Schedule c. Estimate Activity Durations d. Define Activities

a. Sequence Activities

Which one of the following PMI processes is directly followed by the Estimate Activity Resources process? Select one: a. Sequence Activities b. Define Activities c. Estimate Activity Durations d. Develop Schedule

a. Sequence Activities

Which of the following are ALL items included in the cost management plan? Select one: a. Specifications for how estimates should be stated, rules for measuring cost performance, the level of accuracy needed for estimates. b. Specifications for how estimates should be stated, the level of risk needed for estimates, rules for measuring cost performance. c. Rules for measuring team performance, the level of accuracy needed for estimates, specifications for how estimates should be stated. d. The level of accuracy needed for estimates, rules for measuring cost performance, specifications for how duration estimates should be started.

a. Specifications for how estimates should be stated, rules for measuring cost performance, the level of accuracy needed for estimates. Every item in this choice accurately describes a part of the cost management plan. Notice how one word in each of the other options makes the entire choice incorrect. Another choice refers to duration estimates, which are created during the time management process and a further choice includes measuring team performance, a part of human resource management, and the last choice includes risk.

The work breakdown structure can BEST be thought of as an effective aid for _______ communications. Select one: a. Stakeholder b. Team c. Project manager d. Customer

a. Stakeholder The term stakeholder encompasses all the other choices. In this case, it is the best answer since the WBS can be used (but does not need to be used) as a communications tool for all stakeholders to "see" what is included in the project.

Which of the following is CORRECT? Select one: a. The critical path helps prove how long the project will take. b. There can be only one critical path. c. A project can never have negative float. d. The network diagram will change every time the end date changes.

a. The critical path helps prove how long the project will take. This question tests your knowledge about a number of topics. There can often be more than one critical path but you might adjust to decrease risk and have only one critical path. The network diagram may change or it may not, depending on the amount of schedule reserve and the reason for the change to the schedule. You can have negative float if you are behind the schedule. Therefore only this choice can be correct.

Risk tolerances are determined in order to help: Select one: a. The team rank the project risks. b. The team schedule the project. c. The project manager estimate the project. d. The project charter is changed.

a. The team rank the project risks. If you know the tolerances of the stakeholders, you can determine how they might react to different situations and risk events. You use this information to help assign levels of risk on each work package or activity.

The management theory that states that all people can direct their own efforts is: Select one: a. Theory Y b. Maslow's hierarchy c. Herzberg's theory d. Theory X

a. Theory Y Know the difference between Theory X and Theory Y.

A Records Management System is ... Select one: a. part of the resource management plan and used by the project manager to manage contract documentation and records. b. part of the project management information system and used by the project team to manage contract documentation and records. c. part of the project management information system and used by the project team to manage contract documentation and records. d. intended to identify weakness in seller's work processes or deliverables

a. part of the resource management plan and used by the project manager to manage contract documentation and records.

Withdrawing means to ... Select one: a. retreat or postpone a decision on a problem. b. push one viewpoint at the expense of another one. c. incorporate multiple viewpoints. d. emphasize agreement rather than differences of opinion.

a. retreat or postpone a decision on a problem.

The procurement statement of work, which is an output of the Plan Procurement Management proces, is based on... Select one: a. the scope statement, WBS and WBS dictionary. b. the scope statement and milestone plan. c. the WBS, milestone plan and Pareto Chart. d. the scope statement and stakeholder management plan.

a. the scope statement, WBS and WBS dictionary.

All of the following MUST be present to have a contract EXCEPT: Select one: a. Procurement statement of work b. Address of the seller c. Buyers' signatures d. Acceptance

b. Address of the seller Many people miss the fact that a contract includes a procurement statement of work. To have a contract, you must also have acceptance. One set of signature is not enough; you must have sing-off (acceptance) from both parties, so "buyers' signatures" is only partially correct. The address of the seller is not required, and therefore this choice is the correct one.

When do stakeholders have the most Influence on a project? Select one: a. Throughout a project b. At the beginning of a project c. In the middle of a project d. At the end of a project

b. At the beginning of a project Stakeholders have an impact throughout the project, but they must be identified and involved at the beginning of the project, in order to determine their requirements and expectations.

When should the Validate Scope process be done? Select one: a. At the end of the project. b. At the end of each phase of the project. c. At the beginning of the project. d. During the planning processes.

b. At the end of each phase of the project. The Validate Scope process occurs during the monitoring and controlling process group, so the other choices canot be correct. Validate Scope is done at the end of each phase (the end of design, implementation, etc.), making this choice the best answer.

Which leadership style follows the way to make decisions without input of team members? Select one: a. Consultative b. Autocratic c. Facilitating d. Consensus

b. Autocratic Only the autocratic leadership style follows the way to make decisions without input of team members.

Which one of the following processes is NOT part of the Monitoring & Controlling Process Group? Select one: a. Control Procurements b. Close Procurements c. Control Schedule d. Control Costs

b. Close Procurements

Bidder conferences are part of: Select one: a. Administer Procurements b. Conduct Procurements c. Communications Management d. Plan Procurements

b. Conduct Procurements Expert many questions on the exam that require you to know in what part of the procurement process activities are done.

A project manager has just been assigned to a new project and has been given the project charter. The FIRST thing the project manager must do is: Select one: a. Analyze project risk. b. Confirm that all the stakeholders have had input into the scope. c. Create a project scope statement. d. Begin work on a project management plan.

b. Confirm that all the stakeholders have had input into the scope. This question can be tricky, especially if you have spent so much time studying that you have forgotten some good project management practices. Wouldn't it be smart to make sure what you have in the project charter is clear and complete before moving on? This is why this choice is the best choice.

Workarounds are determined during which risk management process? Select one: a. Identify Risks b. Control Risks c. Perform Quantitative Risk Analysis d. Plan Risk Response

b. Control Risks A workaround refers to determining how to handle a risk that occurs but is not included in the risk register. The project must be in the Control Risks process if risks have occurred.

The process Validate Scope is directly followed by the process... Select one: a. Perform Integrated Change Control. b. Control Scope. c. Control Quality. d. Control Risks.

b. Control Scope.

To control the schedule, a project manager is reanalyzing the project to predict project duration. She does this by analyzing the sequence of activities with the least amount of scheduling flexibility. What technique is she using? Select one: a. Flowchart b. Critical path method c. Work breakdown structure d. Precedence diagramming

b. Critical path method There are only two choices related to scheduling. But the precedence diagram is a diagramming technique that deals with the relationship between activities, not schedule flexibility.

Which of the following is a KEY output of the Validate Scope process? Select one: a. An improved project management information system b. Customer acceptance of project deliverables c. Improved schedule estimates d. A more complete scope management plan

b. Customer acceptance of project deliverables The output of the Validate Scope process is customer acceptance of project deliverables. The other choices all happen during project planning, well before the time that the Validate Scope process takes place.

A control chart he!, the project manager. Select one: a. Focus on the most critical issues to improve quality. b. Determine if a process is functioning within set limits c. Focus on stimulating thinking_ d. Explore a desired future outcome.

b. Determine if a process is functioning within set limits

Which one of the following PMI processes is directly followed by the Develop Schedule process? Select one: a. Estimate Activity Resources b. Estimate Activity Durations c. Determine Budget d. Estimate Costs

b. Estimate Activity Durations

Which one of the following PMI processes is directly followed by the Develop Schedule process? Select one: a. Determine Budget b. Estimate Activity Durations c. Estimate Activity Resources d. Estimate Costs

b. Estimate Activity Durations

Which of the following measurements is NOT a work performance measurement of work packages or control accounts? Select one: a. Cost Performance Index (CPI) b. Estimate at Completion (EAC) c. Cost Variance (CV) d. Schedule Variance (SV)

b. Estimate at Completion (EAC)

If a risk event has a 90 percent chance of occuring, and the consequences will be € 10.000, what does € 9.000 represent? Select one: a. Risk value b. Expected monetary value c. Contingency budget d. Present value

b. Expected monetary value Expected monetary value is calculated by multiplying the probability times by the impact. In this case, the EMV = 0.9 * € 10.000 = € 9.000.

If a risk event has a 90 percent chance of occuring, and the consequences will be € 10.000, what does € 9.000 represent? Select one: a. Present value b. Expected monetary value c. Risk value d. Contingency budget

b. Expected monetary value Expected monetary value is calculated by multiplying the probability times by the impact. In this case, the EMV = 0.9 * € 10.000 = € 9.000.

Which one of the following is NOT a response strategy for negative risks or threats? Select one: a. Avoid b. Exploit c. Mitigate d. Transfer

b. Exploit Exploit is a response strategy for positive risks or opportunities.

What is the MAIN output of the Close Project or Phase process? Select one: a. Project document updates b. Final product, service or result transition c. Accepted deliverables d. Project Management Plan

b. Final product, service or result transition

Which of the following BEST describes product analysis? Select one: a. Mathematically analyzing the quality desired for the project. b. Gaining a better understanding of the product of the project in order to create the project scope statement. c. Working with the customer to determine the product description. d. Determining if the quality standard on the project can be met.

b. Gaining a better understanding of the product of the project in order to create the project scope statement. Since you need to have a product description before you can do product analysis, this can not be the BEST answer. Mathematically analyzing is related to plan quality. And determining the quality standard is related to perform quality assurance.

A project manager has a problem with a team member's performance. What is the BEST form of communication for addressing this problem? Select one: a. Formal written communication b. Informal verbal communication c. Formal verbal communication d. Informal written communication

b. Informal verbal communication The best choice is informal verbal communication. This does not mean you do not keep records of the problem, but it is best to start this discussion informally. If informal communication does not solve the problem, formal written communication is the next choice.

During project executing, a large number of changes are made to the project. The project manager should: Select one: a. Make only the changes approved by management. b. Make approved changes as needed, but retain the schedule baseline. c. Talk to management before any changes are made. d. Wait until all changes are known and print out a new schedule.

b. Make approved changes as needed, but retain the schedule baseline. A project manager must be more in control of the project than the other choices reflect. To wait until all changes are known is one of the common errors many project managers make. Instead, the project manager should be controlling the project throughout the completion of the project.

Which of the following activities occurs during the Plan Procurements process? Select one: a. Answering sellers' questions about the bid documents b. Make-or-buy decisions c. Proposal evaluation d. Advertising

b. Make-or-buy decisions Answering sellers' questions, advertising and proposal evaluation occur during the Conduct Procuement process.

Which of the following is the BEST project management tool to use to determine the longest time the project will take? Select one: a. Project charter b. Network diagram c. WBS d. Bar chart

b. Network diagram The bar chart (other choice) may show an end date, but it is not used to determine dates and show progress. The project charter (other choice) may include any required end dates, but not a logical determination of how long the project will take. The network diagram (other choice) takes the work packages from the work breakdown structure (this choice) and adds dependencies. The dependencies allow us to look at the various paths through the diagram. The longest duration path is the critical path. So this choice is the best answer.

Which of the following is the BEST project management tool to use to determine the longest time the project will take? Select one: a. Project charter b. Network diagram c. WBS d. Bar chart

b. Network diagram The bar chart (other choice) may show an end date, but it is not used to determine dates and show progress. The project charter (other choice) may include any required end dates, but not a logical determination of how long the project will take. The network diagram (other choice) takes the work packages from the work breakdown structure (this choice) and adds dependencies. The dependencies allow us to look at the various paths through the diagram. The longest duration path is the critical path. So this choice is the best answer.

A project manager is using weighted average duration estimates to perform schedule network analysis. Which type of mathematical analysis is being used? Select one: a. Resource leveling b. PERT c. Monte Carlo d. Critical path method

b. PERT PERT uses a weighted average to compute activity durations.

During which risk management process is a determination to transfer a risk made? Select one: a. Perform Quantitative Risk Analysis b. Plan Risk Responses. c. Identify Risks d. Monitor and Control Risks

b. Plan Risk Responses. Transference is a risk response strategy

During what part of the project management process is the project scope statement created? Select one: a. Initiating b. Planning c. Executing d. Monitoring and controlling

b. Planning The project scope statement is an output of the Define Scope process, which occurs during project planning.

An output of the Close Project or Phase process is the creation of: Select one: a. A risk analysis plan. b. Project archives. c. A project management plan. d. A project charter.

b. Project archives. The project charter is created in initiating. The project management plan is an output of the planning process group. You have not seen the term risk analysis plan in this book, so it is unlikely to be the best answer.

A project management plan should be realistic in order to be used to manage the project. Which of the following is the BEST method to achieve a realistic project management plan? Select one: a. Functional manager creates the project management plan based on input from the project manager. b. Project manager creates the project management plan based on input from the team. c. Project manager creates the project management plan based on input from senior management. d. Sponsor creates the project management plan based on input from the project manager.

b. Project manager creates the project management plan based on input from the team. If we were to rephrase the question, it is asking, "Who creates the project management plan?" The best answer is that project management plans are created by the project manager but require input from the team.

You are finding it difficult to evaluate the exact cost impact of risks. You should evaluate on a: Select one: a. Numerical basis b. Qualitative basis c. Quantitative Risks d. Econometric basis

b. Qualitative basis If you cannot determine an exact cost impact to the event, use qualitative estimates such as Low, Medium, High etc.

When would a milestone chart be used instead of a bar chart? Select one: a. Project planning b. Reporting to management c. Risk analysis d. Reporting to team members

b. Reporting to management Project planning (other choice) would use both types of charts. Team members (other choice) need to see details and so they need a bar chart rather than a milestone chart. Risk analysis (other choice) COULD make use of both charts. A milestone chart is used instead of bar chart for any situation where you want to report in a less detailed way (this choice). Bar charts can scare people with their complexity and often show too much detail to be worthwhile on a management level. Milestone charts are more effective for reporting to management.

Which of the following is NOT a task of the Close Project phase? Select one: a. Disposition of resources b. Requirements Management c. Final definition of project boundaries d. Marketing of the project results

b. Requirements Management Requirements Management is a task of earlier project management phases.

Which of the following is an output of the Collect Requirements process? Select one: a. Project scope statement b. Requirements traceability matrix c. Work breakdown structure d. Requested scope changes

b. Requirements traceability matrix The project scope statement ist an output of the Define Scope process. The work breakdown structure is an output of the Create WBS process. Change requests are an output of the Validate Scope and Control Scope processes.

A ... compares the amount of the contingency reserves remaining to the amount of risk remaining at any time in the project in order to determine if the remaining reserve is adequate. Select one: a. Risk Audit b. Reserve Analysis c. Variance and Trend Analysis d. Change Request

b. Reserve Analysis

A project manager on a multinational Web site implementation project is at a party and talks to friends who will be heavy users of this new Web site when the project is complete and the site is rolled out. They describe some annoying aspects of the current Web site. The project manager takes the feedback back to the sponsor and encourages design and scope changes. Which of the following BEST describes what the project manager has done? Select one: a. Validate Scope b. Stakeholder analysis c. Integrated change control d. Scope planning

b. Stakeholder analysis

During project planning in a matrix organization, the project manager determines that additional human resources are needed. From whom would he request these resources? Select one: a. The team b. The functional manager c. The PMO manager d. The project sponsor

b. The functional manager In a matrix organisation, power is shared between the functional manager and the project manager, so the project manager needs to negotiate with the functional manager for the resources.

During project planning in a matrix organization the project manager determines hat additional human resources are needed. From whom would he request these resources? Select one: a. The project sponsor b. The functional manager c. The team d. The PMO manager

b. The functional manager in a matrix, organisation, power is shared between the functional manager and the project manager, so the project manager needs lo negotiate with the functional manager for the resources

All of the following are ouptuts of the Estimate Costs process EXCEPT: Select one: a. An understanding of the cost risk in the work that has been estimated. b. The prevention of inappropriate changes from being included in the cost baseline. c. An indication of the range of possible costs for the project. d. Documentation of any assumptions made during the Estimate Costs process.

b. The prevention of inappropriate changes from being included in the cost baseline. This question is asking, "When you finish estimating costs, what do you have?" Many people who do not realize that estimates should be in a range pick another choice. This choice is more correctly part of the cost management plan and the change control system.

A cost performance index (CPI) of 0.89 means: Select one: a. The project is only progressing at 89 percent of the rate planned. b. The project is only getting 89 cents out of every euro invested. c. When the project is completed we will have spent 89 percent more than planned. d. At this time, we expect the total project to cost 89 percent more than planned.

b. The project is only getting 89 cents out of every euro invested. The CPI is less than one, so the situation is bad. This is therefore the correct answer.

Who is ultimately responsible for quality management on the project? Select one. a. The quality manager b. The project manager c. The project engineer d. The team member

b. The project manager

Analogous estimating: Select one: a. Uses bottom-up estimating techniques. b. Uses top-down estimating techniques. c. Uses actual detailed historical costs. d. Is used most frequently during the executing processes of the project.

b. Uses top-down estimating techniques. Analogous estimating is used most frequently during the planning processes, not the executing processes. You don not need to use historical costs for an analogous estimate. Therefore hist choice is the correct answer.

Lag means: Select one: a. The product of a forward and backward pass. b. Waiting time. c. The amount of time an activity can be delayed without delaying the project finish date. d. The amount of time an activity can be delayed without delaying the early start date of its successor.

b. Waiting time. Total float and free float (other choices) are the time an activity can be delayed without impacting the entire project or the next activity. Critical path method (other choice) is a network analysis technique, not waiting time. So this choice is the correct answer.

What conflict resolution technique is a project manager using when he says, "I cannot deal with this issue now!" Select one: a. Forcing b. Withdrawal c. Compromising d. Problem solving

b. Withdrawal

A schedule performance index (SPI) of 0.76 means: Select one: a. You are over budget. b. You are only progressing at 76 percent of the rate originally planned. c. You are ahead of schedule. d. You are only progressing at 24 percent of the rate originally planned.

b. You are only progressing at 76 percent of the rate originally planned. Earned value questions ask for a calculation or an interpretation of the results.

A conflict in a project team is ... Select one: a. nothing important and will not reduce the ability to work. b. a problem, which reduces the ability to work. c. a catastrophy, which reduces the ability to work. d. a crisis, which reduces the ability to work.

b. a problem, which reduces the ability to work.

Activity network diagrams are ... Select one: a. used with data analysis methods (PERT), critical part method (CPM) and precedence diagramming method (PDM). b. used to perform data analysis to show the strength of relationships between factors, causes, and objectives between rows and columns that form the matrix. c) used with program evaluation and review technique (PERT), critical part method (CPM) and precedence diagramming method (PDM). d. used with the Monte Carlo Method (MCM), critical part method (CPM) and precedence diagramming method (PDM).

c) used with program evaluation and review technique (PERT), critical part method (CPM) and precedence diagramming method (PDM).

Which of the following is NOT needed in order to come up with a project estimate? Select one: a. A network diagram b. Risks c. A change control system d. A WBS

c. A change control system A change control system is not required to obtain estimates, but without the other three choices, you cannot develop the estimates. You need the WBS to define the activities, the network diagram to see the dependencies, and the risks to determine contingencies. NOTE: These are high-level risks, not the detailed risks we identify later in the planning process group.

The cost contingency reserve should be: Select one: a. Hidden to prevent management from disallowing the reserve. b. Added to each activity to provide the customer with a shorter critical path. c. Added to the base costs of the project to account for risks. d. Maintained by management to cover cost overruns.

c. Added to the base costs of the project to account for risks. Hiding the reserve is an inappropriate action. Adding cost to each activity will not shorten the critical path, and thus is an incorrect statement. Management reserves, not contingency reserves, are maintained by management to cover cost overruns. During the risk management process, you determine appropriate contingency reserves to cover the cost of identified risks.

A team member is not performing well on the project because she is inexperienced in system development work. There is no one else available who is better qualified to do the work. What is the BEST solution for the project manager? Select one: a. Obtain a new resource more skilled in development work. b. Allocate some of the project schedule reserve. c. Arrange for the team member to get training. d. Consult with the functional manager to determine project completion incentives for the team member.

c. Arrange for the team member to get training. Correct

Which one of the following configuration management activities is NOT included in the Perform Integrated Change Control process? Select one: a. Configuration Verification and Auditing b. Configuration Status Accounting c. Configuration Validation d. Configuration Identification

c. Configuration Validation

The seven basic quality tools are used during the process ... Select one: a. Perform Quality Assurance b. Control Risks c. Control Quality d. Close Procuements

c. Control Quality

The WBS, estimates for each work package, and the network diagram are completed. Which of the following would be the NEXT thing for the project manager to do? Select one: a. Verify that they have the correct scope. b. Complete risk management. c. Create a preliminary schedule and get the team's approval. d. Sequence the activities.

c. Create a preliminary schedule and get the team's approval. The choice "sequence activities" is the same thing as create a network diagram. To "verify that they have the correct scope" is another name for Verify Scope, which is done during the monitoring and controlling process group, not during project planning. Since a schedule is an input to risk management, complete risk management comes after this choice and so it is not the "next thing to do". The only remaining choice is therefore this one.

All of the following result from quality audits EXCEPT: Select one: a. Confirmation of the implementation of approved change requests. b. Determination of whether project activities comply with organizational policies. c. Creation of quality metrics. d. Improved processes to increase productivity.

c. Creation of quality metrics.

Which type of cost is team training? Select one: a. NPV b. Indirect c. Direct d. Fixed

c. Direct You are training the team on skills required for the project. The cost is directly related to the project and thus a direct cost.

Which one of the following PMI processes is executed directly after the Plan Cost Management process? Select one: a. Estimate Activity Durations b. Develop Schedule c. Estimate Costs d. Determine Budget

c. Estimate Costs

Which of the following is a chief characteristic of the Delphi technique? Select one: a Extrapolation from historical records from previous projects b. Bottom-up approach c. Export opinion d. Analytical hierarchy process

c. Export opinion The Delphi technique uses experts and builds to consensus; therefore, expert opinion is the chief characteristic.

With which type of contract is the seller MOST concerned about project scope? Select one: a. Time and material b. Purchase order c. Fixed price

c. Fixed price In a fixed price contract, the seller has the cost risk and therefore wants to completely understand the procurement statement of work before bidding.

You are asked to select tools and techniques to implement a quality assurance program to supplement existing quality control activities. Which of the following would NOT be appropriate for this purpose? Select one: a. Quality audits b. Pareto charts c. Focus groups d. Statistical sampling

c. Focus groups Quality audits, statistical sampling, and Pareto charts are tools and techniques used in other Quality Management processes. Focus groups are a tool of the Collect Requirements process and would not be useful in the Perform Quality Assurance process.

Which team development stages are included in the Tuckman Model? Select one: a. Forming, Warming, Storming, Performing and Adjourning b. Forming, Storming, Norming, Performing and Solving c. Forming, Storming, Norming, Performing and Adjourning d. Forming, Storming, Norming, Adjourning and Resolving

c. Forming, Storming, Norming, Performing and Adjourning Forming, Storming, Norming, Performing and Adjourning are the team development stages according to the Tuckman Model.

An organization is going through an evolutionary phase of restructuring the vary it does projects. Ina shift from a weak matrix organization to a strong matrix organization, the power is shifted from the: Select one: a. Functional manage, the sponsor. b. Expediter to the coordinator. c. Functional manager to the project manager d. Project manager-to the functional manager.

c. Functional manager to the project manager

A work breakdown structure numbering system allows the project staff to: Select one: a. Provide project justification. b. Use it in project management software. c. Identify the level at which individual elements are found. d. Systematically estimate costs of work breakdown structure elements.

c. Identify the level at which individual elements are found. The numbering system allows you to quickly identify the level in the work breakdown structure where the specific element is found. It also helps to locate the element in the WBS dictionary.

Which of the following can create the MOST misinterpretation in the project scope statement? Select one: a. Too much detail b. Poor pattern, structure and chronological order c. Imprecise language d. Small variation in size of work packages or detail of work

c. Imprecise language Much of the work on the project is dictated by the project scope statement. Any imprecision is such a key document will lead to differing interpretations.

A project manager has a problem with a team members performance_ What is the BEST form of communication for addressing this problem? Select one: a. Formal verbal communication b. Informal written communication c. Informal verbal communication d. Formal written communication

c. Informial verbal communication The best choice is informal verbal communication. This does not mean you do not keep records of the problem, but it is best to stall. discussion informally_ If informal communication does not solve the problem, formal written communication is the next choice

A rough order of magnitude estimate is made during which project management process group? Select one: a. Planning b. Executing c. Initiating d. Closing

c. Initiating This estimate has a wide range. It is done during project initiating, when very little is known about the project.

Stakeholders can be identified in which project management process group? Select one: a. Monitoring, controlling and closing b. Planning, monitoring and controlling c. Initiating, planning, executing, monitoring and controlling, as well as dosing d. Initiating and planning

c. Initiating, planning, executing, monitoring and controlling, as well as dosing Stakeholders can be identified throughout the project. However, the earlier stakeholders are identified, the better for the project. It all of the stakeholders' needs and requirements are taken into account before plans are finalized and project work has begun, fewer changes will be needed later in the project, when they will be more costly

Which one of the following is NOT a technique/ tool of the Control Risks process? Select one: a. Reserve analysis b. Risk audits c. Inspections d. Risk reassessment

c. Inspections Inspection is a tool/ technique which is used during the Control Procurements process.

A team member from research and development tells you that her work is too creative to provide you with a fixed single estimate for the activity. You both decide to use the labor hours per installation from past projects to predict the future. This is an example of which of the following ? Select one: a. Analogous estimating b. Monte Carlo analysis c. Parametric estimating d. Three-point estimating

c. Parametric estimating Past history is being used to calculate an estimate. Monte Carlo relates to what-if-analysis. The three-point estimate uses three time estimates per activity. One could use pas projects to come up with the estimate, but the best answer is this choice because an estimate such as hours per installation is a chief characteristic of parametric estimates.

During which risk management process is a determination to transfer a risk made? Select one: a. Identify Risks b. Monitor and Control Risks c. Plan Risk Responses d. Perform Quantitative Risk Analysis

c. Plan Risk Responses Transference is a risk response strategy.

Which of the following is NOT a possible criteria for the weighting within a Relevance Tree? Select one: a. Required resources b. Costs c. Price d. Duration

c. Price

All of the following are ALWAYS inputs to the risk management process EXCEPT: Select one: a. Historical information b. Lessons learned c. Project status report d. Work breakdown structure

c. Project status report Project status reports can be an input to risk management. However when completing risk management for the first time you would not have project status reports. Therefore project status reports are not always an input to risk management.

All of the following are ALWAYS inputs to the risk management process EXCEPT: Select one a. Work breakdown structure b. Lessons learned c. Project status report d. Historical information

c. Project status report Project status reports can be an input to risk management. However when completing risk management for the first time you would not have project status reports. Therefore project status reports are not always an input to risk management.

All of the following are inputs of the Control Quality process EXCEPT: Select one: a. Quality metrics b. Work performance data c. Quality control measurements d. Quality checklists

c. Quality control measurements

When a product or service completely meets a customer's requirements: Select one: a. The cost of quality is high. b. The customer pays the minimum price. c. Quality is achieved. d. The cost of quality is low.

c. Quality is achieved.

When would a milestone chart be used instead of a bar chart? Select one: a. Project planning b. Risk analysis c. Reporting to management d. Reporting to team members

c. Reporting to management Project planning (other choice) would use both types of charts. Team members (other choice) need to see details and so they need a bar chart rather than a milestone chart. Risk analysis (other choice) COULD make use of both charts. A milestone chart is used instead of bar chart for any situation where you want to report in a less detailed way (this choice). Bar charts can scare people with their complexity and often show too much detail to be worthwhile on a management level. Milestone charts are more effective for reporting to management.

A project manager has received activity duration estimates from his/ her team. Which of the following does she/ he need in order to complete the Develop Schedule process? Select one: a. Schedule change control system b. Recommended corrective actions c. Reserves d. Change requests

c. Reserves Develop Schedule includes all work and uses all inputs needed to come up with a finalized, realistic schedule. One would need time reserves in order to complete a schedule. All of the other items are parts of Control Schedule and occur after Develop Schedule.

The MOST common causes of conflict on a project are schedules, project priorities and: Select one: a. Personality b. Cost c. Resources d. Management

c. Resources Know the top four sources of conflict on projects, which are schedules, project priorities, resources and technical options, so you can answer questions such as this one. Don't be fooled because "personality" is on the list. It is not a major cause of conflict.

You have just been assigned as project manager for a large telecommunications project. This one-year project is about halfway done_ The project team consists of 5 sellers and 29 of your company's employees_ You want to understand who is responsible for doing what on the project. Where would you find such information? Select one: a. Bar chart b. Project organization chart c. Responsibility assignment matrix d. Resource histogram

c. Responsibility assignment matrix The resource histogram shows the number of resources used in each time period. In its pure form a bar chart shows only activity dates and calendar dates_ The organizational than shows who reports to whom. The responsibility assignment matrix shows the project members who will do the work

The work breakdown structure can BEST be thought of as an effective aid for _______ communications. Select one: a. Project manager b. Customer c. Stakeholder d. Team

c. Stakeholder The term stakeholder encompasses all the other choices. In this case, it is the best answer since the WBS can be used (but does not need to be used) as a communications tool for all stakeholders to "see" what is included in the project.

The MOST important output of the process Plan Stakeholder Management is the ... Select one: a. Project updates b. Stakeholder Register c. Stakeholder Management Plan d. Organizational process assets

c. Stakeholder Management Plan The MOST important output of the process Plan Stakeholder Management is the Stakeholder Management Plan.

Which of the following is CORRECT? Select one: a. The network diagram will change every time the end date changes. b. There can be only one critical path. c. The critical path helps prove how long the project will take. d. A project can never have negative float.

c. The critical path helps prove how long the project will take. This question tests your knowledge about a number of topics. There can often be more than one critical path but you might adjust to decrease risk and have only one critical path. The network diagram may change or it may not, depending on the amount of schedule reserve and the reason for the change to the schedule. You can have negative float if you are behind the schedule. Therefore only this choice can be correct.

The difference between the cost baseline and the cost budget can be BEST described as: Select one: a. The contingency reserve. b. The project cost estimate. c. The management reserve. d. The cost account.

c. The management reserve. Cost accounts are included in the project cost estimate, and the contingency reserve is added to that to come up with the cost baseline. Thereafter the management reserve is added to come up with the cost budget. Therefore, only this choice is correct.

All of the following are common results of risk management EXCEPT: Select one: a. Contract terms and conditions are created. b. The project management plan is changed c. The project charter is changed d. The communications management plan is changed

c. The project charter is changed

The construction phase of a new software product is near completion. The next phases are testing and implementation. The project is two weeks ahead of schedule. What should the project manager be MOST concerned with before moving on to the final phase? Select one: a. Control Costs b. Create Performance Reports c. Validate Scope d. Control Quality

c. Validate Scope The Validate Scope process deals with acceptance by the customer. Without this acceptance, you will not be able to move into the next project phase.

During project executing, a team member comes to the project manager because he is not sure of what work he needs to accomplish on the project. Which of the following documents contain detailed descriptions of work packages? Select one: a. Project scope statement b. Activity list c. WBS dictionary d. Scope management plan

c. WBS dictionary Activtiy lists (other choice) may list the work package they relate to, but they do not contain detailed descriptions of the work packages. The project scope statement (other choice) defines the project scope, but it does not describe the work a team member is assigned to. The scope management plan (other choice) describes how scope will be planned, managed and controlled. It does ot include a description of each work package. The WBS dictionary defines each element in the WBS. Therefore, descriptions of the work packages are in the WBS dictionary.

Lag means: Select one: a. The amount of time an activity can be delayed without delaying the early start date of its successor. b. The amount of time an activity can be delayed without delaying the project finish date. c. Waiting time. d. The product of a forward and backward pass.

c. Waiting time. Total float and free float (other choices) are the time an activity can be delayed without impacting the entire project or the next activity. Critical path method (other choice) is a network analysis technique, not waiting time. So this choice is the correct answer.

Conflict resolution techniques that may be used on a project include confronting, smoothing, forcing and: Select one: a. Directing b. Controlling c. Withdrawing d. Organizing

c. Withdrawing There is always the option to simply postpone dealing with the issue until later. This is called withdrawing.

Budget at Completion (BAC) ... Select one: a. is equal to the actual cost (AC) plus the estimate to complete (ETC) for all of the remaining work. b. may be calculated based on performance to date or estimated by the project team based on other factors. c. is the sum of all the budgets established for the work to be performed on a project or a work breakdown structure component or an activity. d. is the value of work performed expressed in terms of the approved budget assigned to that work for an activity or work breakdown structure component.

c. is the sum of all the budgets established for the work to be performed on a project or a work breakdown structure component or an activity.

The lowest level of Maslow's hierarchy contains ... Select one: a. esteem needs. b. social needs. c. physiological needs. d. safety needs.

c. physiological needs. The lowest level of Maslow's hierarchy contains the physiological needs.

The final project report contains NOT ... Select one: a. the evaluation of achievement of project objectives. b. the reflection of project experiences. c. the reflection of project conflicts. d. the report on project results.

c. the reflection of project conflicts. Conflicts are definitively not part of the final project report.

A poject manager may use ________ to make sure the team members clearly know what work is included in each of their work packages. Select one: a. A schedule b. The project scope statement c. The product scope d. A WBS dictionary

d. A WBS dictionary The project scope statement (other choice) describes work on a high-level basis. Work packages need to be specific to enable team members to complete their work with less gold plating. The product scope (other choice) would not tell team members what work is assigned to them. The team should have a copy of the schedule (other choice), but a schedule will not show them what work is included in each of their work packages. Work packages are described in WBS dictionary (this choice). NOTE: Do not think of the WBS dictionary as a dictionary of terms.

A poject manager may use ________ to make sure the team members clearly know what work is included in each of their work packages. Select one: a. A schedule b. The project scope statement c. The product scope d. A WBS dictionary

d. A WBS dictionary The project scope statement (other choice) describes work on a high-level basis. Work packages need to be specific to enable team members to complete their work with less gold plating. The product scope (other choice) would not tell team members what work is assigned to them. The team should have a copy of the schedule (other choice), but a schedule will not show them what work is included in each of their work packages. Work packages are described in WBS dictionary (this choice). NOTE: Do not think of the WBS dictionary as a dictionary of terms.

Which processes are contained by the Closing Process Group? Select one: a. Control Procurements and Close Procurements b. Close Project or Phase and Finish Project End-Workshop c. Close Project or Phase and Close Work Packages d. Close Project or Phase and Close Procurements

d. Close Project or Phase and Close Procurements

Which of the following leadership traits is MOST important for a project manager? Select one: a. Project control b. Team building c. Technical expertise d. Communication

d. Communication As project managers spend nearly 90 percent of their time communicating, this is the correct choice.

All technical work is completed on the project. Which of the following remains to be done? Select one: a. Plan Risk Responses b. Create a staffing management plan c. Validate Scope d. Complete lessons learned

d. Complete lessons learned The lessons learned can only be completed after the work is completed. All other tasks are done before the work is completed.

You just found out that a major subcontractor for your project consistently provides deliverables late. The subcontractor approaches you and asks you to continue accepting late deliverables in exchange for a decrease in project costs. This offer is an example of: Select one: a. Smoothing b. Confronting c. Forcing d. Compromise

d. Compromise Both parties are giving up something. This is a compromise.

The project team is arguing about the prospective sellers who have submitted proposals. What part of the procurement process is the team in? Select one: a. Negotiate Contract b. Plan Procurements c. Administer Procurements d. Conduct Procurements

d. Conduct Procurements Selected sellers are an output of the Conduct Procurement process.

A project manager has just been assigned to a new project and has been given the project charter. The FIRST thing the project manager must do is: Select one: a. Analyze project risk. b. Create a project scope statement. c. Begin work on a project management plan. d. Confirm that all the stakeholders have had input into the scope.

d. Confirm that all the stakeholders have had input into the scope. This question can be tricky, especially if you have spent so much time studying that you have forgotten some good project management practices. Wouldn't it be smart to make sure what you have

Directly before the process Control Costs starts, the process .... is executed. Select one: a. Control Quality b. Control Communications c. Control Scope d. Control Schedule

d. Control Schedule

The WBS, estimates for each work package, and the network diagram are completed. Which of the following would be the NEXT thing for the project manager to do? Select one: a. Complete risk management. b. Sequence the activities. c. Verify that they have the correct scope. d. Create a preliminary schedule and get the team's approval.

d. Create a preliminary schedule and get the team's approval. The choice "sequence activities" is the same thing as create a network diagram. To "verify that they have the correct scope" is another name for Verify Scope, which is done during the monitoring and controlling process group, not during project planning. Since a schedule is an input to risk management, complete risk management comes after this choice and so it is not the "next thing to do". The only remaining choice is therefore this one.

Which one of the following PMI processes is executed directly after the Estimate Costs process? Select one: a. Estimate Activity Durations b. Plan Cost Management c. Develop Schedule d. Determine Budget

d. Determine Budget

Which of the following processes includes asking team members about the time estimates for their activities and reaching agreement on the calendar date for each activity? Select one: a. Develop Project Charter b. Define Scope c. Sequence Activities d. Develop Schedule

d. Develop Schedule By the time this process is taking place, Sequence Activities, Define Scope and Develop Project Charter (other choices) would be completed.

Approved corrective action is an input to: Select one: a. Develop Project Charter b. Develop Schedule c. Verify Scope d. Direct and Manage Project Work

d. Direct and Manage Project Work Approved change requests are in input of the process Direct and Manage Project Work.

One common way to compute estimate at completion (EAC) is to take the budget at completion (BAC) and: Select one: a. Multiply by SPI b. Multiply by CPI c. Divide by SPI d. Divide by CPI

d. Divide by CPI This question is asking for the formula for EAC, which is BAC/CPI. Notice how you will have to remember the formula to get the answer correct.

Project setup costs are an example of: Select one: a. Opportunity costs b. Overhead costs c. Variable costs d. Fixed costs

d. Fixed costs

The project status report is an example of which type of communication? Select one: a. Informal verbal communication b. Formal verbal communication c. Informal written communication d. Formal written communication

d. Formal written communication The project status needs to be known by many people. Therefore, it is best to make this type of communication in writing so that it can be transmitted to many people. It is also formal in that it is an official report tithe project. Therefore this choice is the best answer

Risks will be identified during which risk management process(es)? Select one: a. Perform Qualitative Risk Analysis and Monitor and Control Risks b. Identify Risks c. Perform Quantitative Risk Analysis and Identify Risks d. Identify Risks and Monitor and Control Risks

d. Identify Risks and Monitor and Control Risks This is a tricky question. Risks are identified during the Identify Risks Process, naturally, but newly emerging risks are identified in the Monitor and Control Risks process.

Risks will be identified during which risk management process(es)? Select one: a. Identify Risks b. Perform Qualitative Risk Analysis and Monitor and Control Risks c. Perform Quantitative Risk Analysis and Identify Risks d. Identify Risks and Monitor and Control Risks

d. Identify Risks and Monitor and Control Risks This is a tricky question. Risks am identified daring the Identify Risks Process, naturally. but newly emerging risks are identified in the Monitor and Control Risks process.

A work breakdown structure numbering system allows the project staff to: Select one: a. Provide project justification. b. Systematically estimate costs of work breakdown structure elements. c. Use it in project management software. d. Identify the level at which individual elements are found.

d. Identify the level at which individual elements are found. The numbering system allows you to quickly identify the level in the work breakdown structure where the specific element is found. It also helps to locate the element in the WBS dictionary.

An activity has an early start (ES) of day 3, a late start (LS) of day 13, an early finish (EF) of day 9 and a late finish (LF) of day 19. The activity: Select one: a. Is progressing well. b. Is on the critical path. c. Has a lag. d. Is not on the critical path.

d. Is not on the critical path. The activity described has float because there is a difference between the early start and late start. An activity that has float is probably not on the critical path. There is no information

A project manager is trying to convince management to use more formal project management procedures and has decided to start improving the company's project management by obtaining a project charter. Which of the following BEST describes why the project charter would help the project manager? Select one: a. It describes the details of what needs to he done b. It lists the names of all team members c. It describes the project's history. d. It gives the project manager authority.

d. It gives the project manager authority.

Which of the following is a benefit of an analogous project estimate? Select one: a. The estimate will be closer to what the work will actually require. b. It is based on a detailed understanding of what the work requires. c. It helps the project manager determine if the project will meet the schedule. d. It gives the project team an understanding of managements expectations.

d. It gives the project team an understanding of managements expectations. Remember for the exam that analogous estimates are considered to be topdown, high-level estimates, even though a high-level or even a definitive estimate can be estimated analogously. The project manager needs more than an analogous estimate to determine whether or not the project will meet the schedule. It is a benefit to know managements expectations of how much the project will cost so that any differences between the analogous estimate and the detailed bottom-up estimate can be reconciled in the planning processes. Therefore this answer is the best choice.

A project has three critical paths. Which of the following BEST describes how this affects the project? Select one: a. It requires more people. b. It makes it easier to manage. c. It makes it more expensive. d. It increases the project risk.

d. It increases the project risk. Though having three critical paths COULD require more people or cost more, the answer that is definitively and always true is this choice. Because you need to manage three critical paths, there is more risk that something could happen to delay the project.

Rearranging resources so that a constant number of resources is used each month is called: Select one: a. Floating b. Fast tracking c. Crashing d. Leveling

d. Leveling The key to this question is the phrase "constant number used each month". Therefore only Leveling, this choice, has such an effect on the schedule.

During project executing, a large number of changes are made to the project. The project manager should: Select one: a. Make only the changes approved by management. b. Wait until all changes are known and print out a new schedule. c. Talk to management before any changes are made. d. Make approved changes as needed, but retain the schedule baseline.

d. Make approved changes as needed, but retain the schedule baseline. A project manager must be more in control of the project than the other choices reflect. To wait until all changes are known is one of the common errors many project managers make. Instead, the project manager should be controlling the project throughout the completion of the project.

All of the following would occur during the Close Project or Phase process EXCEPT: Select one: a. Formal acceptance. b. Creating lessons learned. c. Reducing resource spending. d. Performing benefit cost analysis.

d. Performing benefit cost analysis. Benefit cost analysis is done earlier in the project to help select between alternatives. All the other choices are done during closing. Therefore this choice is the correct one.

A project manager is in the middle of creating a request for proposal (RFP). What part of the procurement process is she in? Select one: a. Administer Procurements b. Conduct Procurements c. Make-or-Buy Analysis d. Plan Procurements

d. Plan Procurements In the Plan Procurements process, we create the procurement documents. The request for proposal is one of those documents.

Which of the following conflict resolution techniques will generate the MOST lasting solution? Select one: a. Forcing b. Compromise c. Smoothing d. Problem solving

d. Problem solving Problem solving normally takes more time; but it gets buy-in from everyone, generating a more lasting solution.

A cost management plan contains a description of: Select one: a. The budgets and how they were calculated b. The project costs c. How resources are allocated d. The WBS level at which earned value will be calculated

d. The WBS level at which earned value will be calculated The exam will ask you what the tools of project management contain in order to test whether you really understand them. This question is almost impossible to guess correctly.

Estimate at completion (EAC) is a periodic evaluation of: Select one: a. The value of work performed. b. What it will cost to finish the job. c. The cost of work completed. d. The anticipated total cost at project completion.

d. The anticipated total cost at project completion. When you look at earned value, many of the terms have similar definitions. This could get you into trouble. Since the EAC means the estimate at completion, this choice is the best answer.

Who is ultimately responsible for quality management on the project? Select one: a. The quality manager b. The project engineer c. The team member d. The project manager

d. The project manager Although each person working on the project should check their own work as part of any project, the project manager ultimately has the responsibility for quality on the project as a whole.

What is the duration of a milestone? Select one: a. Shorter than the activity it represents b. Shorter than the duration of the longest activity c. Same length as the activity it represents d. There is no duration

d. There is no duration A milestone shows the completion of a series of activities or work packages. Therefore, it takes no time of its own. With this in mind, this choice is the best answer.

If a project manager wants to report on the actual project results vs. planned results, she should use a: Select one: a. Forecasting report. b. Trend report. c. Status report. d. Variance report.

d. Variance report. This situation describes the need to "compare". A trend report shows performance over time. A forecasting report looks only to the future. A status report is generally static (relationg to a moment in time). The only choice that compares project results is a variance analysis.

Compromising means to ... Select one: a. push one viewpoint at the expense of another one. b. incorporate multiple viewpoints. c. emphasize agreement rather than differences of opinion. d. bring some degree of satisfaction to both parties.

d. bring some degree of satisfaction to both parties.

Risk Audits ... Select one: a. compare technical accomplishments during project execution to the schedule b. compare technical accomplishments during project execution to the schedule c. examine any document to effectiveness of risk response. The project team is responsible for ensuring that risk audits are performed at an appropriate frequency d. examine any document to effectiveness of risk response. The project manager is responsible for ensuring that risk audits are performed at an appropriate frequency

d. examine any document to effectiveness of risk response. The project manager is responsible for ensuring that risk audits are performed at an appropriate frequency

Herzberg's Theory focuses on ... Select one: a. hygenie factors and social factors. b. hygenie factors and esteem factors. c. motivators and safety factors. d. hygenie factors and motivators.

d. hygenie factors and motivators.

Extensive use of ..... communication is most likely to aid in solving complex problems. Select one: a. verbal b. nonverbal c. formal d. written Written communication allows your cords to be documented, and they will go to everyone in the same form. When there are complex problems, you want everyone to receive the same thing.

d. written Written communication allows your cords to be documented, and they will go to everyone in the same form. When there are complex problems, you want everyone to receive the same thing.