MTG 300 Exam 3

Which of the following job positions most likely requires people with high degree of emotional stability??

911 operator

Which of the following is an external recruiting method?

Advertising

​Which of the following statements is true regarding discrimination based on sex?

Although progress is being made, sex discrimination continues to operate via the glass ceiling at higher levels in organizations.

Which of the following is NOT one of the recommendations for minimizing the occurrence of affective conflict and having a good fight?

Always resolve issues by consensus

An organization should use teams when:

Ample resources are available

All job applicants for a position in an interior design company were given 10 swatches of fabrics of different colors and textures, 30 different paint chips, and 6 different floor treatments. They were then told to select the best fabric, paint, and floor treatment for an office. This selection test can be best categorized as a(n) _____.

Aptitude test

A true statement about older workers is that they _____.

Are likely to show better judgement

_____ are procedures used to verify the truthfulness and accuracy of information that applicants provide about themselves and to uncover negative, job-related information not provided by applicants.

Background checks

The achievement of stretch goals is made easier when the team members have _____.

Bureaucratic immunity

Which of the following factors is necessary for stretch goals to effectively motivate teams?

Bureaucratic immunity

Organizational authority is traditionally characterized by _____.

Chain of command

If an employer were to use only one type of selection test, which of the following tests should he use?

Cognitive ability test

Which of the following types of conflicts is most strongly associated with improvements in team performance?

Cognitive conflict

Identify a true statement about functional departmentalization.

Companies tend to use functional departmentalization when they are small or just starting out.

The primary advantage of a structured interview is its ability to:

Compare applicants more easily

Affirmative action programs are typically designed to _____.

Compensate for past discrimination

The term _____ refers to the degree to which someone is organized, hardworking, responsible, persevering, thorough, and achievement oriented.

Conscientiousness

Senora is the CEO of a new company called BSL Corp. She has instructed the managers to use the traditional approach to create the organization's structure. What should the managers at BSL Corp. do?

Create an organization with vertical and horizontal configurations

Which of the following actions can a medium-sized manufacturing company take if it wants to create a positive work environment; where every employee does his or her best work and individual differences are respected and not just ignored?

Creating a diversity program

In order to cut costs and improve efficiency, old assembly line of a chocolate manufacturing company is being replaced by a system of employees working in groups. Under the new system, each person does several jobs because each of them have been trained to do the others' tasks. The chocolate manufacturing company is using _____.

Cross-training

Which of the following is a legal problem employers may encounter in seeking, providing, or using employment references as part of the selection process?

Defamation lawsuits

Darlene Jespersen used to work in a sports bar. She was an outstanding employee, but she did not wear makeup because she felt it "took away her credibility" and interfered with her ability to be an effective bartender, which sometimes required her to deal with unruly, intoxicated guests. This changed when the sports bar implemented a "beverage department image transformation" program. Female employees were told they would be fired if they did not wear makeup. Since male employees did not have to wear makeup, Darlene contended it. This is an example of _____.

Disparate treatment

A key difference between affirmative action and diversity is that _____.

Diversity has a broader focus, while affirmative action does not

_____ is the degree to which someone is not angry, depressed, anxious, emotional, insecure, or excitable.

Emotional stability

Which of the following is NOT one of the Big Five personality dimensions?

Empathy

The term _____ can be best defined as a feeling of intrinsic motivation, in which workers perceive their work to have meaning and perceive themselves to be competent, having an impact, and capable of self-determination.

Empowerment

The glass ceiling is most closely associated with _____.

Ethnic, racial, and gender discrimination

In matrix departmentalization, as in other forms of departmentalization, most employees report to a single boss.

False

The hostile work environment form of sexual harassment occurs when employment outcomes such as hiring, promotion, or simply keeping one's job depend on whether an individual submits to being sexually harassed.

False

The most common type of training provided to members of work teams is training in leadership skills.

False

There has been little direct evidence of the practice of racial or ethnic discrimination in the workplace in recent years.

False

While organizational structure emphasizes the activities through which work is done in the organization, organizational process emphasizes jobs and their authority relationships.

False

A group of architects and engineers has been organized to plan the construction of a new bridge. The team members are getting to know each other and are setting some preliminary ground rules. This group is in the _____ stage of team development.

Forming

When ProvisionPro, a logistics firm, hired Melissa as its president, it became evident that ProvisionPro does not have a(n) _____ to prevent women from rising to leadership positions.

Glass ceiling

The fastest-growing population group in the United States is _____.

Hispanic Americans

Which of the following scenarios is an example of matrix departmentalization?

InsureClef Inc., an insurance company, has departments that focus on major commercials and small businesses and also has departments that focus on the different products that the company offers across its clientele.

Which of the following statements about functional departmentalization is true?

It allows work to be done by highly qualified specialists.

Which of the following statements about social loafing is true?

It is more likely to occur in larger groups

Which of the following statements about decentralization is true?

It leads to more satisfies customers and employees

Which of the following is the key difference between line authority and staff authority?

Line authority is the right to command immediate subordinates, whereas staff authority is the right to advise but not command others who are not subordinates.

Identify the correct statement about team conflicts.

Managers who participate on teams that experienced affective conflict usually describe their teammates as manipulative, secretive, burned out, and political.

A(n) _____ is an organization that is characterized by specialized jobs and responsibilities; precisely defined, unchanging roles; and a rigid chain of command based on centralized authority and vertical communication.

Mechanistic organization

_____ range from vacations to T-shirts, plaques, and coffee mugs and are especially effective when coupled with management recognition, such as awards, certificates, and praise.

Nonfinancial rewards

_____ emphasize the activities through which work gets done in the organization.

Organizational processes

A true statement about diversity is that diversity _____.

Provides high-quality problem solving

If a CEO opens a nationwide sales force meeting with a crude sexually explicit joke, it would be an example of a(n) _____.

Sexual harassment

When the world's biggest manufacturer of locks looked at its employee composition, it discovered that its workers were either of ages over 50 or under 30. This age difference brought conflicts on important decisions which the company identified as a threat to its growth. _____ was needed to get these two groups to respect each other's work abilities.

Social integration

Lawson wanted to learn ballet dancing, and he approached an institution which teaches ballet dancing. He was informed by the authorities that ballet dancing was solely for women and the institution did not enroll him. This is an example of discrimination in terms of _____.

Surface-level diversity

Jessica works in the Human Resources department of a social media organization. The organization is currently hiring a team of designers to revamp its current interface. Which of the following factors would best help Jessica in selecting the right team?

Team level

Which of the following is a topic that can be asked during a job interview?

The employment history of the applicant

Which of the following statements about semi-autonomous work groups is true?

They have the authority to make decisions that are typically made by supervisors and managers

Which of the following is a feature of above-market wages?​

They increase the time that employees stay.

The least amount of autonomy is found in ____.

Traditional work groups

An organic organization is characterized by broadly defined jobs and responsibility; loosely defined, frequently changing roles; and decentralized authority and horizontal communication based on task knowledge.

True

Conflicts and disagreements often characterize the second stage of team development, which is called storming.

True

Diversity helps companies save money by reducing turnover, decreasing absenteeism, and avoiding expensive lawsuits.

True

In a decentralized organization, workers closest to problems are authorized to make the decisions necessary to solve the problems on their own.

True

In the decision-making process, teams can do a much better job than individuals in defining the problem and generating alternative solutions.

True

Matrix departmentalization is a hybrid structure in which two or more forms of departmentalization, such as the product and functional forms are used together.

True

Piecework, sales commission, profit sharing, employee stock ownership plans, and stock options are common pay-variability options.

True

Self-designing teams have all the characteristics of self-managing teams, but they can also control and change the design of the teams themselves, the tasks they do and how they do them, and who belongs to the teams.

True

Social loafing occurs when workers withhold their efforts and fail to perform their share of the work.

True

With surface-level diversity, differences are immediately observable, easy to measure, and _____.

Typically unchangeable

In order to take a step toward ensuring the change of stereotypical beliefs and attitudes, companies should _____.

Use diversity pairing

Identify the question that can be asked during a job interview.

What are your hobbies and interests?

_____ is a legal doctrine that requires employers to have a job-related reason to terminate employees.​

Wrongful discharge

To improve traditional performance appraisal feedback sessions, it is recommended that managers:

base performance appraisal feedback sessions on self-appraisals.

When managers delegate work, three transfers occur. The three transfers are responsibility, authority, and _____.

Accountability

_____ refers to the emotional reactions that can occur when disagreements become personal rather than professional.

Affective conflict

The purposeful steps taken by an organization to create employment opportunities for minorities and women is called _____.

Affirmative action

The term _____ refers to the degree to which someone is cooperative, polite, flexible, forgiving, good natured, tolerant, and trusting.

Agreeableness

Large accounting agencies typically have separate departments that deal with households, businesses, and governments. This allows them to better serve the needs of their clients by using _____.

Customer departmentalization

Sarah, the manager of Litelife Inc., does not hire people over the age of 40 in her company. She believes that older people will bring down the energy of her company. Her action is unfair and discriminating. In this scenario, Sarah's action is an example of _____.​

Disparate treatment

_____ is intentional discrimination that occurs when people are purposefully not given the same hiring, promotion, or membership opportunities because of their race, sex, age, ethnic group, national origin, or religious beliefs.

Disparate treatment

A virtual organization is an organization that outsources noncore business activities to outside companies, suppliers, specialists, or consultants.

False

As teams develop and grow, they pass through three stages of development. These three stages are (1) perceived team, (2) felt team, and (3) manifest team.

False

Cross-department coordination tends to be very easy in organizations with functional departmentalization.

False

Employee involvement teams not only provide advice and suggestions to management but also have the authority to make decisions and solve problems related to the major tasks required to produce a product or service.

False

In setting their pay structures, companies use a procedure known as performance assessment, which determines the worth of each job by determining the market value of the knowledge, skills, and requirements needed to perform it.

False

Job enlargement and job enrichment mean essentially the same thing.

False

One of the disadvantages of project teams is their lack of flexibility.

False

Since teams that get stuck in the storming stage will be strained but productive, it is important for team leaders to focus the team on balancing cognitive and affective conflict.

False

Specialized jobs are generally inefficient.

False

The amount of information a job provides to workers about their work performance best defines the term _____.

Feedback

In general, _____ works best in relatively stable environments where employees can focus on improving the productivity, cost savings, or quality of their current work system.

Gainsharing

Former female employees of a national real estate brokerage firm claimed that they were subjected to lewd remarks, unwanted groping, and sexual propositions by male co-workers. According to their attorney, "The firm created a frat-house culture and then failed to do anything about it." Their suit claims the women were victims of _____.

Hostile work environment

The managers of a company decided to lay off about twenty percent of their employees to cope with the financial loss they incurred over the year. This is an example of a(n) _____.

Involuntary separation

Which of the following is NOT a characteristic of functional departmentalization?

It produces managers with broader experience and expertise.

An organization that has increased the number of different tasks that a worker performs within one particular job has engaged in _____.

Job enlargement

The city of Bridgedale issued a new recruitment publication for its Fire Service. The publication lists all of the qualifications needed to become a firefighter. This recruitment pamphlet can be best categorized as a(n) _____.

Job specification

​While assessing the yearly performance of the employees, a manager at LifeSmile Inc. has rated all of his employees as very good performers. Even the employees who performed badly and hardly met their targets were rated as very good performers. In this context, the manager at LifeSmile performed a(n) _____ error.

Leniency

Which of the following is one of the stages that teams pass through as they develop and grow rather than decline?

Performing

_____ is the relatively stable set of behaviors, attitudes, and emotions displayed over time that makes people different from each other.

Personality

In Utilities Corp., workers are paid an amount of money for each unit made with a predetermined standard. Which of the following types of pay plan is used by Utilities Corp.?

Piecework

Which of the following paradigms for managing diversity is similar to the business growth advantage of diversity?

The access and legitimacy paradigm

Organizational plurality is consistent with _____.

The learning and effectiveness paradigm

Since interviews are especially good at assessing applicants' interpersonal skills, they work particularly well with cognitive ability tests, and the combination leads to even better selection decisions than using either alone.

True

Specialized jobs are characterized by simple, easy-to-learn steps; low variety; and high repetition.

True

The glass ceiling is the so-called invisible barrier that prevents women and minorities from advancing to the top jobs in organizations.

True

To choose the best training method, a company should consider such factors as the number of people to be trained, the cost of training, and the objectives of the training.

True