NAT 306
On the average it costs [ ] times as much money and [ ] times the effort in getting a new client as retaining one.
6, 3
What should you have your client complete before a consultation?
A client intake form and informed consent form.
What should you display in your consultation office?
All of the above
A practitioner has her first assignment at her newly acquired hospital position. She works with a team of other health care professionals. Which of the following does she need to both relate information to the team, and to understand communication from the team?
An excellent knowledge of medical terminology
You are not a licensed health care provider but require a client's blood pressure. How would you proceed?
Ask the client for the most recent reading or refer to the primary care physician.
What are the "Three C's" of a professional business image?
Confidence, competence, and compassion
Which of the following have an opening section, a body section, and a closing section?
Cover Letter
What is the goal of most day spas?
Create a haven of tranquility and rejuventation
If a client revealed on a Client Intake Sheet that they were suffering from an infectious disease what course of action would you take?
Don't proceed and refer them to a primary care physician.
Which of the following actions should be taken to avoid financial entanglements in an association?
Draw up contracts specifying each person's financial obligations
A practitioner finds out that a client is an avid fan of her favorite basketball team and has season tickets to all of the games. The client invites her to attend a game together. Lisa wants to go, but questions if it is ethical. Which of the following best describes the type of ethical dilemma Lisa is having?
Dual Relationships
A practitioner has decided to go to her employer and ask for a raise. Before doing so, what course of action would best assist her in this endeavor?
Evaluate her own performance
A mentor is someone which has practiced in your same field for about the same length of time.
False
A practitioner doesn't no need to do marketing at spas and salons because the businesses automatically provide clients.
False
A practitioner must refrain from dual relationships to maintain an ethical practice.
False
A published study is required to be based on the scientific method.
False
Benevolence, friendly disposition, cheerful consent, willingness, and readiness are components of social responsibility.
False
It is best to wait until you have graduated before initiating a job search.
False
It is unnecessary to have more than one résumé and cover letter in an employment kit.
False
Self-care and stress management are necessary to prevent boredom syndrome.
False
TRUE OR FALSE: As an unlicensed HHP, it is appropriate to refer to a specific disease in a client consultation.
False
TRUE OR FALSE: Client interaction policies need only cover finances and communication.
False
TRUE OR FALSE: It is necessary to charge a fee to breach the medical practice acts. If I give free advice, I will not be liable.
False
When offering a membership program, it's customary for a practitioner to charge his standard fee.
False
Which of the following best describes the benefit of an informational interviews?
Gain valuable insight
A newly certified practitioner has a goal to have his own sports rehabilitation clinic, once he has more experience and has saved some money. What is his first best course of action as he begins working toward his goal?
Get hired as an employee with a company that provides everything.
What is the key component in motivation?
Goals
A practitioner enjoys giving back to his community. He often volunteers in the community, holds fundraisers for those in need, and uses his purchasing power to support companies that give to others. Which word best describes the practitioner's focus?
Goodwill
What is the best course of action before signing an employment agreement?
Have it reviewed by a legal advisor
Which of the following statement bests represents a reason a practitioner may want to choose to work for someone else rather than build his own business.
I just take things as they come. I don't put myself out until I have to.
A practitioner has been asked by a client to write a letter of recommendation on his behalf to a prospective employer. The practitioner has seen the client several times, but is unsure if she is qualified to grant the request. What is the first step she should take before agreeing to this request?
Identify the potential problem
A practitioner is very excited about her first office. She carefully selects furnishings that she feels will be inviting to her clients. She decides to always dress in khakis and a white shirt when seeing clients. Her music is carefully selected for relaxation as she is offering stress reduction. Which word best describes these choices that she has made?
Image
What of the following choices is the best way to reward loyal clients and create ways to increase their session frequencies in a more affordable way?
Incentive programs
Which of the following traits may reduce a practitioner's career longevity?
Judgmental
Which of the following are considered the three major areas for renegotiation of an employment agreement?
Money, scheduling, and advancement
Which of the following do the behavioral, cognitive, psychoanalytic, social learning, social cognition, and humanistic theories all address?
Motivation
What is your scope of practice, as set by professional associations or state/local licensing boards? Why is it important to clearly know your scope of practice and abide by it?
My scope of practice as set by professional associations and licensing boards is, as an HHP, to help to support health and wellness. I am not to treat, prescribe, diagnose, perform any type of surgery, or even take the blood pressure of a client. I am allowed to educate, inform, and empower a client with nutritional and herbal knowledge. I am required to let the client know that I am not a licensed medical professional, or a doctor of any kind. I am to inform them that the services provided are complementary or alternative to healing arts services. I am to provide the client with the theory of reasoning behind the intended treatment, all without affecting the scope pf practice for licensed Doctors in the state of California. It is important to abide by the scope of practice for so many reasons. Medical malpractice can be filed against a CAM professional. The FDA has strict rules and regulations about what is allowed to be said to a client and what is not, telling a client that am herb may treat or cure a disease or illness is a huge liability because not only might the herb not work the same way for each person, but that client could potentially get worse and the blame will fall on me. Making suggestions to support different systems of the body are important, as well as explaining that to the client. This way, abiding by all of the laws and regulations, it will protect me and my practice, as well as my clients in the long run.
A practitioner wants a raise in salary to meet the rising cost of living. At this time, her employer is unable to fulfill her request. Which of the items below is the best option for the employer to offer to help the practitioner meet her financial needs?
Paid health insurance
Three practitioners have opened a business in which each of them split all expenses equally. All of their names are on their lease, and they share in the profits and losses. Which of the following best describes the legal status of their situation?
Partnership
A client expresses interest in dating a practitioner. The practitioner is also attracted to the client, and would like to pursue a relationship. What is the practitioner's best first course of action?
Resolve the issue using the six step resolution model
What is the acronym for the most effective way to set goals?
SMARTER
Which of the following attribute best describes being inspired by the joy of accomplishment?
Self-motivation
If a goal is SMARTER, it is
Specific, Measurable, Attainable, Realistic, Timelined, Enthusiastic, Rewarding.
A celebrity approaches a practitioner to travel with him and his crew as their personal wellness practitioner. What should be the practitioner's first course of action?
Talk with an attorney to create a contract
What do the spokes on the Wheel of Life represent?
The aspects of one's life that support a balanced life.
What is a functional résumé and when is it used?
The contents of each category are grouped by relevance to the job, and is used when wishing to emphasize talents, abilities, and potential
When creating a business proposal for a corporate wellness program at a large company, which of the following is the key piece of information to getting the contract approved?
The return on investment benefits for the employer
What can you do, to cultivate and build your research skills? Why is it important to build research skills? What type of support system(s) are you going use (e.g. social media, mastermind group, supervision, etc), to help you achieve your professional goals?
To cultivate and build my research skills, I will use continuing education to spark my mind and learn about new and upcoming protocols and treatments. This will, in turn, help me to want to research through talking to colleagues and mentors to better inform myself. Learning one new thing a day will help to motivate me, by simply using the internet research skills I have learned through attending ACHS, will help me to expand my knowledge. This is important because staying informed will help to keep me motivated in my field. It will also help to keep me on top of new information, which will in turn help me to help my clients more effectively. When clients see that I am knowledgeable and savvy to new information, they will not only trust me more with my protocols, but will also encourage others to trust in me as well. This will only help my business thrive and become more successful. I will use a lot of social media to help me to achieve my personal goals, as well as attending local seminars to be able to obtain new contacts, and pass out business cards to apothecary shops, as well as to family and friends. Word of mouth is very big in the community that I live in, so one happy client, will lead to many more. I will also get into a mastermind group to learn and brainstorm new ideas, protocols, and even marketing ideas. There may be some conferences or health fairs that are not only informative, but good for marketing and for research. Having meetings with other people in this field will allow me to become more informed with local opportunities. I do feel that the most important aspect to becoming successful, reaching goals, and staying on top of research is not only self-confidence, but also having a good mentor to keep you in line. Having someone that is already successful and has been in the position that we are in, will help to guide and lead us to endless knowledge.
A targeted inquiry letter is appropriate when you've found a company where you would like to work, but they are currently not hiring.
True
An advantage of working as an employee is starting out with a ready-made professional image.
True
Any client can sue a CAM provider for malpractice.
True
As a CAM provider, you should clearly define your role in your own mind and for your clients.
True
Dual relationships, practicing beyond one's scope, and breaking confidentiality are all examples of ethical dilemmas.
True
Goals that are SMARTER are Specific, Measurable, Attainable, Realistic, Timelined, Enthusiastic, and Rewarding.
True
High priority activities are the 20 percent ones that produce 80 percent of your results.
True
It costs 6-7 times more to acquire a new customer than to retain an existing one.
True
It is advisable to have a legal or business advisor review any contracts before signing.
True
Like a magnet, a positive attitude attracts good people and circumstances.
True
One of the advantages to working in a group practice is peer support and supervision.
True
One of the benefits of working at a spa where practitioners do a variety of treatments is the reduction in possibility of repetitive stress syndrome.
True
One of the most important traits that successful people have is a dedication to knowledge.
True
Professionalism includes flexibility and loyalty.
True
Strategic planning is the process of breaking down a difficult problem into manageable segments
True
Talk with an attorney to create a contract
True
Targeted personal letters should focus on abilities and what a practitioner can offer to the job.
True
The client retention process begins before a practitioner actually sees a client for the first time.
True
The key to a successful interview is preparation.
True
The lead primary care provider at the clinic often determines the amount of actual time practitioners spend with clients, how they work and what they do.
True
The use of collages and picture books are excellent tools to visually create goals,
True
To turn dreams into reality, set goals.
True
When working in a medical clinic, a practitioner must be willing to defer to the primary care provider for critical care direction.
True
When working with the Wheel of Life, the goal is to achieve balance.
True
Which of the following best describes the essence of time management?
Understanding attitudes and behaviors relating to time
A client arrives for a session and is greeted by a practitioner who is dressed in torn jeans, a tee shirt, and flip flops. Which term best describes how the practitioner has presented herself?
Unprofessional
Which of the following is the best way for a person to begin planning for a career or business?
Utilize self-assessment tools to become familiar with their own personality type, communication styles, and abilities
A practitioner has just completed the "Wheel of Life" exercise. Which of the following best describes what she has learned from this tool?
What areas of her life are out of balance
A practitioner has been in her current career for 3 years, but would like to take it to the next level. What important assessments should be her main focus?
What changes would she like to see and what does she want others to say about her business
What is the core of client retention that is most often forgotten about?
a customer service plan
What of the following are common standards of care for CAM providers?
all of the above
The term for specific, attainable, measurable things or accomplishments that you set and make a commitment to achieve is called
goals
Which of the following CAM providers are licensed in some US States?
massage therapists
What level of customer service best describes when a practitioner listens to clients' needs and does his best to fulfill them?
minimal
Which of the following can an unlicensed Holistic Health Consultant do without breaching the Medical Practice Acts?
none of the above
In goal setting the [ ] technique is effective for logical thinkers while the [ ] technique is more suited to visually oriented thinkers.
outline, mind-mapping
A holistic health consultant who makes extravagant claims is an example of ...
poor ethics
Which of the following terms should NOT be used when acting as an unlicensed holistic health consultant?
prescribe
Of what are appointment books, appointment cards, client surveys, and a client treatment plan copy all examples?
rebooking materials
If an holistic health consultant suspects a major illness during a consultation, he/she should ...
refer the client back to his or her primary care physician.
A chief tenet of success is to work _______________, not harder.
smarter
When trying to determine why clients leave, what is one of the best tools?
surveys
A practitioner feels that everyone should have the opportunity to receive wellness services regardless of their income. He decides to have a sliding scale fee for his clients that would otherwise not be able to receive his services. This is an example of the practitioner's
values
