NBE ARTS

A funeral home's General Price List must list

1) All of the goods and services that a funeral home offers 2) Only the goods and services that the funeral home regularily offers*** 3) Only the goods that the funeral home offers 4) Only the services that the funeral home offers

According to the Casket Manufactures Association there are different types of caskets. Which of the following fall into any of the those categories? 1 - cloth covered 2- veneer 3 - eco-friendly 4- metal 5- hardwood

1, 2, 3, 4, and 5

Which of the following denominations traditionally utilize a pall during the funeral service? 1) Roman Catholic 2) Episcopal 3) Lutheran 4) Baptist 5) Free Methodist 6) Mormon

1, 2, and 3

Place the following in order of preference for flag presentation: 1) Widow or widower 2) Parents, including adoptive, stepparents, and foster parents 3) Uncles or aunts 4) Children, according to age 5) Cousins, grandparents, or close friends 6) Nephews or nieces 7) Brothers or sisters, including brothers or sister of the half-blood

1, 4, 2, 7, 3, 6, 5

Functional Pricing

A procedure by which charges are broken down into a few major components such as services, merchandise, and livery is:

A rite:

A ritual filled event with deep symbolic meaning.

The sudden, intense physical and emotional expression of grief occurring as the awareness increases of a loss of someone or something significant:

Acute grief

When a man dies without a will and a woman files a petitions with the Courts to be in charge of his estate, the woman, once appointed, is known as

An Administratrix * An Executor An Executrix An Administrator

The sum of a group of sales figures divided by the number of units is known as the:

Average sale

A non-movable handle consisting of lug only (designed so that the bar and arm are part of the lug) is referred as a _______________ handle .

Bail

A management function which compares organizational and individual performance with predetermined standards or expected results:

Both Evaluating and Controlling

The quantity of heat required to raise one pound of water one degree Fahrenheit while water is in the liquid state:

British Thermal Unit (BTU)

An alloy of copper and tin is called:

Bronze

Any item of service or merchandise described to a purchaser as an "accommodation," "cash disbursement," or similar term:

Cash advancement

Insurance that provides monetary benefits to a business that has experienced an unforeseen peril, such as flood, fire, etc.:

Casualty insurance

A formal or symbolic act of observation is called a

Ceremony

Thompson Funeral Home sends human remains via common carrier to Fitzgerald Funeral Home. Fitzgerald Funeral Home is the

Consignor Consignee * Bailee Bailor

Both funerals and memorial services are:

Cultural Universals at least partly religious * orthodox services required to have the full body present

Over activity, acquisition of symptoms of the deceased, isolation from friends and family, and furious hostility toward a specific person are part of what theory?

Delayed grief

The American system of government is best described as

Democratic

Which of the following is not a part of the preselection room procedures ?

Discussing the advantages and disadvantages of of each unit

Liturgical denominations are _________ centered. They have a prescribed order of worship or form of worship.

Eucharist

A pleasant term substituted for a more direct, less pleasant term.

Euphemism

Which of the following is NOT a manifestation of normal grief?

Extreme Withdrawl

Requires employers to pay a minimum wage to employees, and to pay a minimum of one and one-half times the regular rate for any hours beyond forty worked in a week:

Fair Labor Standards Act

A price determination method whereby the casket cost is multiplied by a constant factor describes

Fixed multiple pricing

Which of the following has occurred if a funeral practitioner intentionally misrepresents a benefit of a pre-need funeral agreement?

Fraud

A procedure by which charges are broken down into a few major components such as services, merchandise, and livery is:

Functional Pricing

The Orthodox Jewish funeral is generally held:

Funeral Home Chapel

In an auction, goods which are offered for sale that cannot be withdrawn are classified as

Goods offered with reserve Goods offered without reserve * Future goods Cosigned goods

An intangible asset which enables a business to earn a profit in excess of the normal rate of profit earned by other businesses of the same kind:

Goodwill

Those goods or stock of goods which are held for resale:

Inventory

The religious structure of American society is primarily

Judeo Christian

Any Western Christian who is not an adherent of the Roman Catholic Faith

Liturgical Protestant * Denomination Methodist

The person or persons to whom the Cemetery Authority has conveyed a right of interment through original purchase, by transfer from original purchaser, or who hold such right by inheritance:

Lot holder

Local Islamic religious facility containing no icons, statues, symbols, pews, chairs, or musical instruments; a Mosque.

Makura-gyo Masjid * Prie Dieu Jinazah

The total income of all sales divided by the number of sales is known as the:

Mean Sale

The general term applied to markers or other permanent items used to identify the place of interment. Their purpose is to commemorate a family or an individual.

Memorial

A cost that for a given period of time and range of activity called the relevant range, does not change in total, but becomes progressively smaller on a per unit as volume increases:

Month to month Inventory Fixed expenses * None of these

The seating or auditorium section of the liturgical church where the members of the congregation are seated is called the?

Nave

Does the Funeral Rule require a funeral home to place a disclaimer of warranties on its Casket Price List and Outer Burial Container Price List?

No

Establishing a rapport with the client, appraising the client's problems, and accepting the client's attitudes and feelings are factors specifically associated with which style of counseling?

Non-directive

A type of pre-need arrangements that means the funeral home applied the amount already paid, plus accruals to the balance due. The cost of the funeral, however, will be whatever the current price is for service and merchandise.

Non-guaranteed * Pre-Planned Guaranteed Post-need

Those funeral rites that deviate from the traditional services are referred to as:

Non-traditional

Taphophile

One who loves cemeteries and funerals.

To arrange or constitute mutually related parts, each having a specific function with respect to the whole:

Organizing

Receptacle for communal placement of cremated remains

Ossuary

A funeral home's family car is considered a

Public carrier Common carrier Freight carrier Private carrier *

Expenses incurred in the normal operation of a business:

Revenue Cash to sales ratios Fixed expenses Overhead *

The document between the seller and the buyer stipulating the items furnished, the price of said items and the terms of payment is the:

Sales contract

A form of financial planning whereby a part of the firm's earnings is earmarked as a contingency fund for possible future losses, specifically for individual loss categories such as property, medical, or worker's compensation:

Self-Insurance

Opacity training of cremation providers to meet environmental regulations is referred to by those in the cremation business as:

Smoke School. * Vision Recognition. Cremation Mangement None of these

Billing form used by the funeral home:

Statement of Funeral Goods and Services Selected * Death Certificate General Price List First Call Form

Which of the following is a document signed by a person who wants to be allowed to die?

The Living Will * The Freedom of Information Consent The Right to Euthanasia The Pre-arrangement Form

The part of the casket hardware that covers the exposed ends of the bar is the

Tip

An intangible asset that is a distinct name, sign, or symbol that the federal government grants exclusive rights to use for a specified period of time:

Trademark

All cemeteries must be incorporated?

True False *

In his service to the public, the funeral director must always be conscious of the basic ________ which consistently maintains and improves his ability to communicate with the community.

Trust

May a funeral home charge an additional fee for guaranteeing the price of a pre-need funeral?

Yes * No

Each of the following have affected the nuclear family EXCEPT

an increase in the day to day confrontation with death

A permanent order, issued by a court, forbidding activities which would be detrimental to others is

an injunction

The rim is part of the casket

cap

The doctrine of stare decisis is concerned with

case law

A joint/extended family is usually

conservative

A term for blood kin is

consideration relations consanguinity * up-line

Laws that violates a person's rights to life, liberty, and the pursuit of happiness are found in

criminal law constitutional law* common law case law

Abstract patterns of and for living and dying:

culture

Which of the following types of cloth covered exterior has raised designs above the surface of the material?

embossed

Situation requiring immediate action or urgency:

exigent circumstances

A price determination method whereby the casket cost is multiplied by a constant factor describes

fixed multiple pricing

A system of abstract patterns of and for both living and dying which are learned directly or indirectly defines

folkways laws cultures * mores

A procedure that shows separately the price of the services to be rendered and the price of the casket is

functional pricing unit pricing bi-unit pricing * itemized pricing

Which of the following would lead a liturgical Protestant funeral procession?

funeral director officiant cantor crucifer *

A disposition of human remains by burial, without formal viewing, visitation or ceremony with the body present, except for a graveside service:

immediate burial * itemization mandatory disclosures graveside service

Listening in which the goal is to judge the quality or accuracy of a speaker's remark is:

informational listening empathetic listening evaluative listening * pseudolistening

A breach of contractual obligation other than money is

interest unenforceable default * terms of performance

The document between the seller and the buyer stipulating the items furnished, the price of said items and the terms of payment is the:

invoice creditor's claim sales contract * bill of lading

A pre-placed enclosed chamber, which is usually constructed of reinforced concrete, poured in place or precast, installed in quantity, either side by side or multiple depth, and covered by earth is called:

lawn crypt only garden crypt only garden crypt and lawn crypt * None of these

An area set aside in a cemetery for several grave spaces, usually containing two, four, or six grave spaces is referred to as a:

lot or crypt family plot * grave space memorial lot

An adjustment process that involves grief or sorrow over a period of time and helps in the reorganization of the life of an individual following a loss or death of someone loved:

mourning

The thickness of a non-ferrous metal casket is expressed in terms of:

ounces per square foot

The person who signs a promissory note and is obligated to pay at maturity is called the

payer of the note maker of the note * acceptor of the note holder of the note

The method of dividing an intestate estate where a class or group of distributes take the share which their deceased should have been entitled to, and not as many individuals is distribution

per stripes

The party who appoints an agent is the

principal

Damages in excess of those required to compensate the plaintiff for the wrong done are

punitive

Which of the following is an example of a grave liner

sectional box * top seal vault air seal vault combination case

When making pre-need arrangements, a good ethical practice is to:

secure all funeral home records in a safe place

An example of a padding material used in casket construction is

shredded paper

A common pattern of symptoms and reactions experienced by those who have lost relatives or friends through death is known as

sorrow grief mourning grief syndrome *

Parol evidence is

spoken words * chattel battery legality

The main purpose of grave liners is to provide

support from the earth load

a mistake that does NOT render an agreement defective?

term of contract

The focal point in the strict liturgical church is:

the cross * a statue of Jesus Christ the altar the pulpit

Which of the following is an example of cash advance?

the outer burial enclosure the casket public transportation * professional services

If a person considers universal moral principles to supercede the authority of the group, he or she is complying with which of Kohlberg's stages of moral development?

the post-conventional stage

The Orthodox Jewish funeral may be held:

with flowers present in the funeral home chapel * on Saturday afternoon in the Synagogue

A formal written command issued by a court of law

writ

May a funeral home list a separate fee on its GPL to apply for and obtain a death certificate?

yes no *

The time limit for the V.A. "application for burial benefits" is:

2 years from the date of cremation or permanent burial

The length (interior) of the standard adult wood casket is:

6/6 6/8 6/3 * 7/2