NBE Practice Exam: Arts #2

**The total overhead for a funeral home was $65,000 for a fiscal period. The firm did 100 services during that period. What would the average overhead per service be?

$650

The metal used in the shell of a 20 gauge steel casket would be:

1/20 inch thick

The minimum temperature at which a human crematory should operate for maximum efficiency is:

1400 degrees Fahrenheit

The width of oversize caskets are indicated by X's and each X indicates an increase in width by

2 inches

How many holes must be drilled into a casket to prepare it for burial at sea?

20 holes; 2 inch diameter

**A wood state casket labeled 6/6XX would measure in length 6 feet, 6 inches, and in width:

26 inches (standard interior 22in + 4 in)

Intact burials at sea must take place at least ___________ nautical miles offshore in water that is at least ________________ft. deep.

3; 600 ft

The age at which a child understand death as being both final and inevitable is

9 years and above

What is the % of initial contacts made to the funeral home via telephone?

98%

Which of the following would argue that counseling is associated with unconditional positive regard?

Carl Rogers

Insurance that provides monetary benefits to a business that has experienced an unforeseen peril, such as flood, fire, etc.:

Casualty insurance

A source of market data that compiles population statistics with regard to distribution of population by region, area, etc.

Census of Population

Any Neolithic monument consisting of a large, flat stone supported by two or more rocks (like a table):

Dolmen

Requires employers to pay a minimum wage to employees, and to pay a minimum of one and one-half times the regular rate for any hours beyond forty worked in a week:

Fair Labor Standards Act

Provides the family with instructions on what is needed for the arrangement conference:

First call brochure

Within a patriarchal joint/extended family, who would assume control after the death of Frank, the father, age 62?

Frank's oldest son

An approach used in business valuation which determines value based upon previous sales of similar businesses:

Market value approach

The modern day mausoleum is named in memory of ____________________ who died in 353 BC, and the monument built as his memorial at Halicarnassus was included among the seven wonders of the ancient world.

Mausolus

The head of the Roman Catholic church is the:

Pope

**Social Security application for lump sum death benefit (claimant's form):

SSA 8

Which of the following best describes an obituary:

a brief biographical sketch of a person's life

A rite:

a ritual filled event with deep symbolic meaning

A funeral rite specifically designed to meet the needs and wishes of the family:

adaptive funeral rite

How you feel about something or someone and how you act toward it or them:

affect

Reasons for making funeral arrangements in advance of need: 1- make personal wishes known to the next of kin 2- decisions can be made with less emotion 3- survivors are relieved of the financial burden in the case of pre-funded contracts 4- reductions of assets for Medicaid eligibility in the case of irrevocable pre-funded contracts

all of the above

External communication is:

any communication that goes beyond the doors of your business

A printed form the funeral home uses specifically for the funeral director and the family to make funeral and financial arrangement is the

arrangement form

**A receiver focusing on the speaker's voice, screening out all other stimuli is an examples of:

attending

The sum of a group of sales figures divided by the number of units is known as the:

average sale

That portion of the casket hardware which is grasped by the casket bearers when carrying the casket is called the:

bar

The body of the casket includes the:

base molding

A pricing method that shows separately the price for the service to be rendered and the price for the casket is:

bi-unit pricing

Which of these are in the design of a retort? - breech - flue - both breech and flue - neither breech nor flue

both breech and flue

Regulating the activities of an organization:

both directing and actuating

The amount of waste incinerated, usually expressed in pounds per hour, with the characteristics or type of waste stipulated:

burn rate

**Which of these entities will not sell a casket directly to a bereaved family?

casket manufacturer

The everyday supervision and planning of a cemetery is the responsibility of:

cemetery management

Death certificates must be reviewed and approved by the Office of the Medical Examiner, in a majority of states, for which one of these dispositions?

cremation

A newspaper notice simply stating the name of the deceased, dates of birth and death and the location of service.

death notice

Guiding is also known as:

directing

The grouping of caskets, usually 3, used to educate the selecting clientele family members about the various attributes of the caskets and price points is referred to as the:

educational grouping

Long-term capital that is invested in the small business; also, funds invested in such long-term assets as: land, building, machinery, furniture, fixtures, and other equipment:

fixed capital

A stone marker, with or without an inscription used to mark the foot of the grave:

footstone

The state of being prevented from attaining purpose; thwarted; the blocking of the motive satisfaction by some kind of obstacle:

frustration

A stone with an inscription used to mark the grave. May be as simple as the name and dates- John Doe 1927 - 2004:

gravestone

Developing activities and an organizational climate conducive to maximum efficiency and worker satisfaction:

human resource management

Carbon monoxide release from the crematory retort is an indication of:

incomplete combustion

The number of times the average inventory has been sold or used up during a period:

inventory turnover

A pricing procedure which places a price on each and every item of service and merchandise is referred to as which one of the following methods:

itemization

A behavior pattern which is enforced by special authority is a

law

A type of response in which NO words are spoken is?

non-verbal

To arrange or constitute mutually related parts, each having a specific function with respect to the whole:

organizing

Funeral rites identifiable with a pre- literate society:

primitive funeral rite

Chlorinated plastic containers should be:

refused by the crematory

A container for the preservation of relics of a Saint:

reliquary

A burial-transit permit is needed for all of the following except:

removing a body from the place of death to the funeral home

**Specific act or function dealing with the religious funeralization of a deceased human being:

rite

Specified methods of procedure:

rules

Which of the following is an example of a grave liner?

sectional box

Human remains that are not embalmed shall be held by the crematory in a ____________ holding facility.

secure, refrigerated, and hidden from public view

A brief review of points covered in a portion of the counseling session or the final clarification at the close of a session:

summary

Within a patriarchal joint/extended family, who would assume control at the death of the father (age 62)?

the oldest son

The Latin for an ornamental vase, especially one with an ornate pedestal, often used as a receptacle for the cremated remains of a deceased human or animal?

urn

A metal or concrete enclosure designed to protect the casket is called a/n:

vault

The practice of watching over the body the entire time between death and the funeral is called a ___.

vigil

**The Eastern Orthodox funeral is held:

with the casket open during the service

Opacity training of cremation providers to meet environmental regulations is referred to by those in the cremation business as:

Smoke School

The group aspect of a funeral rite makes the event

a social function

Corrugated fiberboard is a material used in casket shell construction that is classified as

a wood by-product

An eight-side casket is referred to as

an octagon casket

The third of Kubler-Ross' stages of anticipatory grief is identified as

bargaining

Printed or typewritten list of the casket and alternative containers normally offered for sale by the funeral provider which do not require special ordering:

casket price list

Literally "an empty tomb." A monument erected in honor for a deceased who is interred elsewhere:

cenotaph

A formal or symbolic act of observation is called a

ceremony

This type of cemetery originated in Europe where it was thought that the closer to the place of worship a person was, the greater their chance of going to heaven:

church yard

A building specifically built to have only niches for cremated remains is called:

columbarium

A heavy duty, leak resistant zipper bag with at least six handles, designed to contain a dead human body and body fluids and used mainly for the removal of dead human remains from a place of death other than in an institution like a hospital, is a:

disaster pouch

Objectives or adjustments to be achieved:

goals

When taking information about a death over the telephone, the funeral director should:

have crisp and clear diction

The actual time limit after which a funeral home must permanently dispose of unclaimed cremated remains is legally determined by ___.

individual state law

Velvet is a type of casket

lining material

An approach to conflict resolution in which neither party achieves its goals is:

lose-lose

The art and science of motivating employees toward the achievement of a goal:

management

**An example of backing material used in casket construction is

masselin

The total income of all sales divided by the number of sales is known as the:

mean sale

A casket which is made of ferrous material is classified as ___.

metal

**A cluster of two or more nuclear families united by a social bond for security, protection and help

modified extended family

An upright memorial, including what used to be called a tombstone, also includes large structures like obelisks, usually made of granite, marble or common stone.

monument

**A type of pre-need arrangements that means the funeral home applies the amount already paid, plus accruals to the balance due. The cost of the funeral, however, will be whatever the current price is for service and merchandise.

non-guaranteed

The modern American family is considered to be

nuclear

A family that is governed by the father is

patriarchal

**Factors that complicate grief include: Relationship, Circumstantial, Social, Historical, and _______________.

personality

John Jones, an only son, comes to College Funeral Home to make funeral arrangements for his deceased father, William. His mother passed 10 years ago and used the same funeral home. At that time, William made his own prearrangements. John agrees to proceed with his father's stated wishes. At the end of the at-need conference, FD Gary presents him with a contract for $6,500. The son is astonished. He thought his father had taken care of everything. William executed what type of pre-need wishes?

pre-planned

Which of the following is information NOT needed to complete the Death Certificate: - doctor's signature - cause of death - religious affiliation - age of the deceased

religious affiliation

An action or ceremony intended to make the survivors feel better following a death is called

rite

The three "Ts" of proper pollution control are:

time, temperature, and turbulence

Which of the following are objectives of psychology?

to help people learn more effectively, to make better adjustments to life situations, and to understand why people do the things they do

In service to the public, the funeral director must always be conscious of the basic ________ which consistently maintains the ability to be seen as a dependable and honest business person in the community.`

trust

If a casket cost $2,000.00 wholesale and was sold for a total package of $7,000.00, and the average overhead per funeral was $3,500.00, what would the gross profit be?

$1,500.00

In "Tasks of Mourning", which of the following are two of the main components? 1. Accept the reality of the loss 2. Develop traits of the deceased 3. Call on inner strengths 4. Experience the pain of grief

1 and 4