NCFAST Training
The care and protection tab is located on which page?
Person page
What does the acronym PDC stand for?
Product delivery case
IEG stands for
intelligent evidence gathering
Employers are registered in NC Fast
true
How many ways should you search for a person in NC FAST?
4
Information required or received by the local agency to determine the claimant's eligibility
Evidence
The following evidence cannot be located on the person/evidence tab?
Managed care provider
What is the name of the row of tabs below the Context panel on the Income Support page?
Navigation tabs
After an application for benefits is authorized, a ___________ is generated
PDC
Addresses and phone number that are specific to individuals are housed on the __________ in NC FAST.
Person page
Should be marked as the primary form of identification in NC Fast
SSN
The ____ action menu, represented by the three dots which is located near the top of the page and is used to execute essential case functions
Tab
Which status on the Product Delivery Case issues benefits?
active
Where all evidence types are accessed for viewing and updating
evidence dashboard
After searching for a person using her/his First Name, Last Name & Gender, your search results show a client registered in NC FAST. You do not need to perform the remaining searches.
false
Anyone in the county DSS may submit a ticket to the NC Fast help desk
false
Include a hyphen in phone numbers entered in NC fast
false
Merged duplicate records can be unmerged
false
NC fast is available 24 hours a day, seven days a week
false, this may vary
A/an ____ is used as a folder to store and manage multiple case for ones or more members of the same household
income support case
tools are devices that guide users through the necessary steps to complete a process in NC Fast
job aids
process used to manually merge duplicate person registration records
match client
CNDS can also be known as Medicaid ID number for Medicaid recipients which medical providers use to bill for services
true
Check Eligibility is the process used to determine the benefit amount for the client or to see if the client is ineligible for benefits.
true
NC Fast assigns each newly registered person a reference number
true
Notes, Communications and Attachments can be viewed under the Client Contact tab.
true
The Sanctions folder, at the case level, is located under the Compliance tab.
true
The start and end dates of active programs can be viewed on the ___ tab?
Certification
Forms, also called pro-formas are located in which folder?
Communications
Which of the following functions can you not complete from a PDC?
Complete a county transfer
A closed task can not be reopened
True
A person search result with the status of "NC Fast" means that person is fully registered in NC Fast
True
A user can not modify tasks owned by other users
True
Access task information from the Home page, click the Inbox tab.
True
Applying changes activates the evidence for the eligibility process
True
Caseworkers should no change social security numbers
True
If a CNDS ID is the only result of a Person Search, and it is the correct person, you must register via the found CNDS.
True
Registering a person is the process used to turn a Prospect Person into a Person.
True
Tasks are actionable message delivered to a user's inbox which notifies the user of outstanding action to be taken on a case within a specified timeframe
True
To complete a closure or manual termination of a case, the case status must be active or suspended
True
is defined as the confirmation of facts and information used in determining eligibility.
Verification
