Nursing - Empathy vs Sympathy

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Stigma

A mark of disgrace that sets a person apart. 'Label of disgrace'

When is it appropriate to use touch to convey empathy?

Ask for permission, safe zones

Feelings

Before, During? After?

Problems with Empathy

Dangerous. Makes you vulnerable. Disclose too much personal information. Loss of professionalism. Harder but extremely effective.

Communication

Develop 'rapport'

" It must be hard for you, being the daughter".

Empathy

"I can imagine this being very stressful".

Empathy

"I'd be sad too".

Empathy

Sympathy

Feeling sorry, recognise feelings BUT not acting on them

Problems with sympathy

Finding the silver lining in the situation. Not helpful to the patient. Very traditional. Easier but not effective

Gibb's Reflective Cycle

Fs> En> As> Cn> AnPn. Repetitive cycle.

Evaluation

Good? Bad?

Action Plan

How will it affect you?

Conclusion

Impact on you? Change/s.

Empathy

In their shoes

Body Language

Non-verbal

Gestures

Non-verbal

Tone

Non-verbal

Nursing persona requires?

No judgement

Fictitious

Not true or truth, imaginary

"I can see you're...."

On fence

"I'm sorry".

On fence

"You look..."

On fence

How to develop your empathy skills?

Patient experiences, Listening, Pt stories (HDWA website) Reflection

How to detect difference between sympathy and empathy?

Recognising the emotion is constant. MAKING the connection tells the difference.

"At least he's getting better"

Sympathy

"At least you still have another good leg".

Sympathy

"At least...."

Sympathy

"Aw, you poor thing".

Sympathy

"I think you're over-reacting. He looks fine".

Sympathy

Attension

Verbal

Body positioning

Verbal

Clarifying

Verbal

Listening actively (nod, yes)

Verbal

Paraphrasing

Verbal

Eye contact*

Verbal & Non-verbal * eye-level, cultural differences exempted

In nursing how do we communicate?

Voice, Hand-overs, Tapes, Written

Analysis

Why? Critically thinking.

Safe zones

arm, shoulder, hand

With _______ make sure you make the ______, you don't need to put forth a ______.

empathy connection, solution

Remember to remain ________ with responses. Be _______. _________ them to do the right thing.

professional, cautious, Reinforcing


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