O&M chapter 5

________ are the less visible, internal, decision-making routines, problem-solving processes, and organizational cultures that determine how efficiently inputs can be turned into outputs.

Core capabilities

Organizations can achieve a ________ by using their resources to provide greater value for customers than competitors can.

competitive advantage

________ is degree to which two companies have overlapping products, services, or customers in multiple markets.

Market commonality

SWOT stands for all of the following EXCEPT:

Situations.

________ is a portfolio strategy managers use to categorize their corporation's business by growth rate and relative market share, helping them decide how to invest corporate funds.

BCG matrix

________ is a measure of the influence that suppliers of parts, materials, and services to a firms in an industry have on the prices of these inputs.

Bargaining power of suppliers

________ is a corporate-level strategy that minimizes risk by diversifying investment among various businesses or product lines.

Portfolio strategy

________ is the extent to which a competitor has similar amounts and kinds of resources, that is, similar assets, capabilities, processes, information, and knowledge used to create and sustain an advantage over competitors.

Resource similarity

The ________ is a measure of the ease with which customers can find substitutes for an industry's products or services.

substitute products or services

A ________ is when other companies cannot duplicate the value a firm is providing to customers.

sustainable competitive advantage