O&M chapter 5
________ are the less visible, internal, decision-making routines, problem-solving processes, and organizational cultures that determine how efficiently inputs can be turned into outputs.
Core capabilities
Organizations can achieve a ________ by using their resources to provide greater value for customers than competitors can.
competitive advantage
________ is degree to which two companies have overlapping products, services, or customers in multiple markets.
Market commonality
SWOT stands for all of the following EXCEPT:
Situations.
________ is a portfolio strategy managers use to categorize their corporation's business by growth rate and relative market share, helping them decide how to invest corporate funds.
BCG matrix
________ is a measure of the influence that suppliers of parts, materials, and services to a firms in an industry have on the prices of these inputs.
Bargaining power of suppliers
________ is a corporate-level strategy that minimizes risk by diversifying investment among various businesses or product lines.
Portfolio strategy
________ is the extent to which a competitor has similar amounts and kinds of resources, that is, similar assets, capabilities, processes, information, and knowledge used to create and sustain an advantage over competitors.
Resource similarity
The ________ is a measure of the ease with which customers can find substitutes for an industry's products or services.
substitute products or services
A ________ is when other companies cannot duplicate the value a firm is providing to customers.
sustainable competitive advantage