OB Ch. 8

Recent research shows that in early stages of team development, teams perform better when members have a high: A. tolerance for uncertainty. B. internal locus of control. C. level of extraversion. D. level of agreeableness. E. level of introversion

A. Tolerance for uncertainty

Competence trust is: A. trust of capability. B. trust of character. C. trust of expertise. D. trust of disclosure. E. trust of justice.

A. Trust of capability

Teams with high levels of ______ and ______ deal with task conflict better than those without these characteristics. A. openness; emotional stability B. need for power; agreeableness C. extraversion; need for power D. need for affiliation; openness E. need for achievement; extraversion

A. openness, emotional stability

Group cohesiveness, when it occurs, tends to develop during which stage of the group development process? A. Conforming B. Storming C. Performing D. Norming E. Forming

D. Norming

The stages of the group development process, in order, are: A. forming, norming, storming, performing, adjourning. B. forming, storming, performing, norming, adjourning. C. forming, performing, storming, norming, adjourning. D. forming, conforming, storming, performing, adjourning. E. forming, storming, norming, performing, adjourning.

E. Forming, storming, norming, performing, adjourning

Which of the following is not a benefit of virtual teams? A. Ability to share knowledge of diverse markets B. Reduced work-life conflicts for employees C. Improved brainstorming D. Easier to establish team cohesion E. Reduced real estate costs

D. Easier to establish team cohesion

Which of the following is not a way to reduce social loafing? A. Hold both individuals and the group accountable B. Assure equity of effort among group members C. Increase group size D. Hold individuals accountable E. Use hybrid rewards

C. Increase group size

Which of the following is not a behavior that would build trust? A. Be available and approachable B. Be consistent C. Keep information to yourself D. Demonstrate professionalism E. Give credit and recognition

C. Keep Information to yourself

Which of the following is not one of the competencies (Cs) of effective teams? A. Charters and strategies B. Capacity C. Composition D. Competitiveness E. All of these are competencies of effective teams

D. Competitiveness

Which of the following is not a characteristic of high-performing teams? A. Rapid response B. Shared responsibility C. Having a common purpose D. Focused on group dynamics E. Open, honest communication

D. Focused on group dynamics

In which stage of the group development process do group members try to determine how they fit into the power structure? A. Conforming B. Storming C. Forming D. Performing E. Norming

B. Storming

A group member who says ___________ is performing a task role. A. "Bill, we haven't heard from you yet. What do you think?" B. "You two agree more than you realize." C. "Let's hear from those who oppose this plan." D. "Let's focus on the main goal here. What are we trying to accomplish?" E. "Karen, you make a very good point."

D. "Let's focus on the main goal here. What are we trying to accomplish?"

A group becomes a team when: A. a clear leader is identified. B. maintenance roles dominate task roles. C. the group completes its task. D. accountability shifts from strictly individual to both individual and collective. E. the group reaches the norming stage of group development.

D. Accountability shifts from strictly individual to both individual and collective

In which stage of the group development process do group members resolve their power struggles so that something can be accomplished? A. Conforming B. Storming C. Forming D. Norming E. Performing

D. Norming

According to research, the most effective teams are those with: A. high extraversion. B. high need for power. C. high introversion. D. similar levels of conscientiousness and mixed extraversion. E. high agreeableness.

D. Similiar levels of conscientiousness and mixed extraversion

A _____ is a set of expected behaviors for a particular position. A. competency B. maintenance role C. norm D. role E. task role

D. role

Communication trust is: A. trust of character. B. trust of expertise. C. trust of capability. D. trust of disclosure. E. trust of justice.

D. trust of disclosure

What has been shown by research to reduce social loafing? A. Using an autocratic leadership style B. Providing hybrid rewards C. Providing group rewards D. Choosing group membership based on personality type E. Allowing groups to choose their own members

B. Providing hybrid rewards

A group member who says _____ is performing a maintenance role. A. "Let's accept and praise the various points of view." B. "What is the real issue here? We don't seem to be going anywhere." C. "Last week we decided to table this agenda item. Are we ready to address it again?" D. "We can do this. We've met difficult goals before." E. "A goal of 150 per week sounds reasonable."

A. "Let's accept and praise the various points of view."

Which of the following is not one of the Cs of team players? A. Conscientious B. Committed C. Collaborative D. Competent E. All of these are Cs of team players

A. Conscientious

A document that describes how a team will operate is called a: A. strategic plan. B. charter. C. norm. D. agenda. E. contract.

B. Charter

In a self-managed team: A. there is no accountability. B. leadership is centralized. C. managers are entirely absent from team processes. D. management retains the planning, scheduling, and monitoring activities, but allows teams to staff themselves. E. leadership responsibilities often shift as members step up.

E. Leadership responsibilities often shift as members step up

Teams are task groups that have matured to the _____ stage. A. norming B. storming C. adjourning D. forming E. performing

E. Performing

A ______ is a set of expected behaviors for member of the group as a whole. A. individual role B. norm C. task role D. maintenance role E. group role

E. group role

In which stage of the group development process are group members uncertain about their roles, who's in charge, and the group's goals? A. Forming B. Conforming C. Norming D. Performing E. Storming

A. Forming

______ is a reciprocal belief that another person will consider how their intentions and behaviors will affect you. A. Compassion B. Trust C. Integrity D. Justice E. Ethics

B. Trust

XYZ Inc. brings together specialists from production, marketing, and finance from around the world, and gives each such team the power to make its own decisions. This implies that the firm is creating a(n) _____ team. A. dependent B. cross-functional C. parallel D. centralized E. authoritarian

B. Cross functional

______ groups are assigned by organizations or managers, while _______ groups form when members' purpose of getting together is friendship or a common interest. A. Focus; interest B. Formal; informal C. Departmental; divisional D. Task; maintenance E. Organizational; individual

B. Formal; informal

Peter is part of a newly formed work group. He has been introduced to all the group members, but he still feels like he cannot trust them. The group has not yet chosen a leader, and Peter feels unsure about his exact role within the group. According to Tuckman's five-stage model of group development, which of the following stages is Peter's group currently in? A. Norming B. Forming C. Adjourning D. Storming E. Performing

B. Forming

Which of the following statements about norms is not true? A. Norms help group members avoid being embarrassed. B. Norms are typically written down and discussed openly by groups. C. Norms clarify central values and unique identity of a group. D. Norms are shared phenomena and may apply to the group, team, or organizational level. E. Norms clarify behavioral expectations.

B. Norms are typically written down and discussed openly by groups.

Sarah and Bill were recently hired at the local manufacturing plant. Before being hired, they were interviewed by the team members with whom they were going to work. The team contained members from various areas of the manufacturing process. As part of the training process, Sarah and Bill met the other team members a number of times, and learned how to perform several administrative tasks, including scheduling work assignments for the team. Sarah and Bill's new team is an example of a _____. A. virtual team B. self-managed team C. project team D. advice team E. centralized team

B. Self-managed team

In a practical sense, the best size for a team is: A. unknown; research has not studied this. B. as large as possible. C. determined by the task to be performed. D. five or fewer people. E. between two and twenty-five members

C. Determined by the task to be performed

Tracy has been part of a work group for some weeks now. She has slowly become well-acquainted with the other members and even made some new friends. Although in the beginning there were a few arguments and fights, they were resolved with time and Tracy feels a definite sense of team spirit that gets her excited about work. According to Tuckman's five-stage model of group development, which of the following stages is Tracy's group experiencing? A. Adjourning B. Performing C. Norming D. Forming E. Storming

C. Norming

In which stage of the group development process is the group focused on solving task problems? A. Norming B. Storming C. Performing D. Conforming E. Forming

C. Performing

Groups of workers who are given administrative oversight for their task domains are called: A. high performance teams. B. cross-functional teams. C. self-managed teams. D. informal teams. E. virtual teams.

C. Self-managed teams

As a manager Laurel has established a new work group to tackle a particular project. She has introduced all the members to each other and the group has elected a leader. However, lately Laurel has noticed that some group members are procrastinating on their duties. Two cliques have formed within the group and they are frequently arguing with and challenging the group leader's opinions. Which of the following stages of group development process is Laurel observing? A. Performing B. Norming C. Storming D. Adjourning E. Forming

C. Storming

A small number of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable are a(n): A. virtual team. B. informal group. C. team. D. mature group. E. formal group.

C. Team

In a study of executives from 300 companies, the most desirable soft skill named was: A. managerial skills. B. functional knowledge of business. C. teamwork. D. interpersonal skills. E.social skills.

C. Teamwork

Contractual trust is: A. trust of expertise. B. trust of justice. C. trust of character. D. trust of disclosure. E. trust of capability

C. Trust of character

Teams that work together over time and distance via electronic media to combine efforts and achieve common goals are called: A. self-managing teams. B. internet teams. C. virtual teams. D. intranet teams. E. cross-functional teams.

C. Virtual teams