OB Chapter 07

What is a relatively new role for managers in teams?

Facilitator

Which of the following statements best reflects the costs of teams to organizations?

The difficulty of changing to a team-based organization

A team __________ is a written agreement among team members establishing ground rules about the team's processes, roles, and responsibilities.

contract

In which stage is the group considered to be mature?

control and organization

A homogeneous group tends to be less productive than a heterogeneous group in situations where

creativity is required

An __________ is a person who engages in leadership activities but whose right to do so has not been formally recognized.

informal leader

__________ groups always include members with different areas of expertise.

interest

Which of the following is NOT an important leadership skill in a virtual project team or distance management situation?

leading with directness and focusing on abstract results

Which of the following is NOT an example of cost reductions arising from team environments?

lower commitment

Which of the following is NOT a recommended strategy for dealing with the challenges of multicultural teams?

one-on-one

When choosing team members, which of the following abilities would you NOT specifically look for?

persuasiveness

__________ is a reward system commonly found in team environments, where recipients are required to acquire a set of core abilities.

skill based pay

It can be difficult to develop a sense of community with a team that never actually meets together in the same room, which is called a

virtual team

Group norms result from a combination of all of the following, EXCEPT

the size of the group

A group of department managers who meet periodically to establish corporate policy is an example of which type of group?

Command

__________ happens when people are motivated to look good to others and want to maintain a positive self- image.

Social facilitation

Videoconferencing, instant messaging, electric meetings, and even conference calls are considered __________ technology.

Synchronous

Which of the following is NOT an example of an organizational enhancement arising from team environments?

Taller organizational hierarchy

The positive benefits of a team-based environment include all of the following EXCEPT

(all of these are benefits) enhanced performance, employee benefits, organizational enhancements, and reduced costs

The start-up phase of team implementation includes which of the following?

Informational or "awareness" training

__________ is an essential component of all groups.

Interaction

__________ groups are always categorized as informal.

Interest

__________ groups usually develop based on a common activity among group members.

Interest

During the __________ phase of team implementation, teams usually long for a system that resembles the old organizational structure.

Leader centered teams

Which of the following is not one of the purposes of norms?

Norms regulate group members' thoughts and feelings.

Why do younger workers seem to benefit from team environments?

Teams give them freedom to grow and manage themselves.

The move toward a team-based format is often initiated and communicated to the entire organization by

Top management

A team that is comprised of members from different departments or functional areas is

a cross functional team

Which of the following best describes the stages of group development?

a group that fully evolves through the four stages of development is usually more productive.

William is a member of a small group of employees from different work areas. They meet once each week in William's office, primarily to discuss and make suggestions to address workplace issues. This group is

a problem solving team

Which of the following is categorized as a formal group?

command

Which of the following is a type of formal and relatively permanent group?

command or none (unsure)

Group members tend to express their views more openly in the __________ stage of group development.

communication and decision making

In which stage of group development do members develop norms of behavior?

communication and decision making

When cohesiveness is __________ and norms are highly compatible with organizational goals, productivity is the highest.

high

A team is characterized by all of the following EXCEPT

profit motive

In the __________ phase of team implementation, enthusiasm runs high and the anticipation of employees is quite positive.

start up

The two essential issues that must not be overlooked when implementing teams are

team performance and top management support

What is the best reason to create teams in an organization?

teams make sense for that organization

Group composition is

the characteristics of members of a group and how similar or different the members are from each other