Project Management CH 8 Completion

_____ diagrams trace complaints about quality problems back to the responsible production operations

cause and effect

Complete the formula: sample size = 0.25 * ( _____ /acceptable error)2

certainty factor

In the DMAIC process, the letter "C" stands for _____.

control

The _____ means taking responsibility for failures or not meeting quality expectations

cost of nonconformance

_____ is a quality planning technique that helps identify which variables have the most influence on the overall outcome of a process

design of experiments

The term _____ means a product can be used as it was intended

fitness for use

_____ correct or prevent further quality problems based on quality control measurements

process adjustments

The purpose of _____ is to ensure that the project will satisfy the needs for which it was undertaken

project quality management

The International Organization for Standardization (ISO) defines _____ as "the totality of characteristics of an entity that bear on its ability to satisfy stated or implied needs."

quality

Performing _____ involves periodically evaluating overall project performance to ensure that the project will satisfy the relevant quality standards

quality assurance

A(n)_____ is a structured review of specific quality management activities that help identify lessons learned that could improve performance on current or future projects

quality audit

_____ are groups of non-supervisors and work leaders in a single company department who volunteer to conduct group studies on how to improve the effectiveness of work in their department

quality circles

Performing _____ involves monitoring specific project results to ensure that they comply with the relevant quality standards while identifying ways to improve overall quality

quality control

_____ is the ability of a product or service to perform as expected under normal conditions

reliability

Genichi Taguchi's _____ methods focus on eliminating defects by substituting scientific inquiry for trial-and-error methods

robust design

In a _____, the closer data points are to a diagonal line, the more closely the two variables are related

scatter diagram

_____ is a measure of quality control equal to 1 fault in 1 million opportunities

six 9's of quality

Watts S. Humphrey defines a(n) _____ as anything that must be changed before delivery of the program

software defect

_____ measures how much variation exists in a distribution of data

standard deviation

_____ involves choosing part of a population of interest for inspection

statistical sampling

_____ are the screens and reports the system generates

system outputs

The _____ represents the number of units handled correctly through the process steps

yield