OB Chapter 1

The CWBs can be organized into 5 categories:

-abuse of others (insults) -threats (harm) -work avoidance (tardiness) -work sabotage (doing work wrong) -overt acts (theft)

The HPWP perspective is based on three propositions:

1) Employees are an important source of competitive advantage (valuable, rare, difficult to imitate, nonsubstitutable) 2) The value of this human capital can be increased through the presence of specific organizational practices 3)Most HPWP experts state that these organizational practices must be bundled together to maximize their potential

What is the most obvious forms of intellectual capital?

Human capital-the knowledge that employees carry around in their heads

Benefits to Globalization

Larger markets, lower costs, and greater access to knowledge and innovation

Anchors of OB:

Multidisciplinary anchor, systematic research anchor, contingency anchor, multiple levels of analysis anchor

Multiple Levels of analysis anchor

OB knowledge should include three levels of analysis: individual, team, organization

Multidisciplinary anchor

OB should import knowledge from many disciplines

Systematic Research Anchor

OB should study organizations using systematic research methods

Contingency Anchor

OB theory should recognize that the effects of actions often vary with the situation

Open vs. Closed systems

Open: describes this permeable relationship Closed: can exist without dependence on an external environment

Relationship Capital

The value derived from an organization's relationships with customers, suppliers, and others who provide added mutual value for the organization.

Organizational Effectiveness

a broad concept represented by several perspectives, including the organization's fit with the external environment, internal subsystems configuration for high-performance, emphasis on organizational learning, and ability to satisfy the needs of key stakeholders

High Performance Work Practices (HPWP)

a perspective that effective organizations incorporate several workplace practices that leverage the potential of human capital

Organizational Learning (also called knowledge management)

a perspective that organizational effectiveness depends on the organization's capacity to acquire, share, use, and store valuable knowledge

Open Systems

a perspective that organizations take their sustenance from the environment and, in turn, affect that environment through their output

Values

are relatively stable, evaluative beliefs that guide our preferences for outcomes or courses of action in a variety of situations

What is essence of the stakeholder perspective

companies must take into account how their actions affect others, which requires them to understand, manage, and satisfy the interests of their stakeholders

Intellectual Capital

company's stock of knowledge, including human capital, structural capital and relationship capital

Deep-Level diversity

differences in the psychological characteristics of employees, including personalities, beliefs, values, and attitudes

Debate on globalization

does it benefit developing nations, and whether it is primarily responsible for increasing work intensification, as well as reducing job security, and work/life balance in developed countries

Stakeholders

individuals, organizations, or other entities who affect, or are affected by, the organization's objectives and actions

Key strengths of the stakeholder perspective:

it incorporates values, ethics, and corporate social responsibility into the organizational effectiveness equation

Corporate Social Responsibility (CSR)

organizational activities intended to benefit society and the environment beyond the firm's immediate financial interests of legal obligations

Organizations

people who work interdependently toward some purpose

Job Satisfaction

person's evaluation of his or her job and work context

Task Performance

refers to goal-directed behaviors under the individual's control that support organizational objectives. These behaviors transform raw materials into goods and services or support and maintain the technical activities

Globalization

refers to the economic, social, and cultural connectivity with people in other parts of the world

What is the most common form of virtual work?

telecommuting or teleworking

Work/life balance

the degree to which a person minimizes conflict between work and nonwork demands

Structural Capital

the knowledge captured and retained in an organization's systems and structures, such as documentation of work procedures and physical layout

Surface level diversity

the observable demographic or physiological differences in people, such as their race, ethnicity, gender, age, and physical disabilities

Organizational Efficiency (also called productivity)

the ratio of inputs to outcomes in the organization's transformation process

Ethics

the study of moral principles or values that determine whether actions are right or wrong and outcomes are good or bad

Organizational Behavior

the study of what people think, feel, and do in and around organizations

Triple Bottom Line Philosophy

they try to support or earn positive returns in the economic, social, and environmental spheres of sustainability.

Organizational Citizenship Behaviors (OCBs)

various forms of cooperation and helpfulness to others that support the organization's social and psychological context

Counterproductive work behaviors (CWBs)

voluntary behaviors that have the potential to directly or indirectly harm the organization

Virtual work

work performed away from the traditional physical workplace using information technology