OB chapter 4 Tested Terms

Reasonable accommodations for employees with disabilities may include all of the following EXCEPT

assignment of their essential job functions to other employees.

Deep-level diversity traits include

attitudes.

Teams differ by all of the following task classes EXCEPT

development tasks.

The ways in which people are similar or different from one another is

diversity

Rodney is a new project team leader. Jerome is chatting with him about some of the problems that could arise and prevent his team from being successful. Jerome offers all the following pieces of advice to overcome barriers to team success EXCEPT

dominant personalities can only help a group; let those that are the most vocal have their say

The belief that one's own culture is superior to other cultures is

ethnocentrism.

Symptoms of too much cohesion include

failures are blamed on external factors.

Group members in the norming stage

find it easy to establish their own ground rules

Which stage of Tuckman's group development model is characterized by general information sharing?

forming

Surface diversity traits include

gender

Characteristics of cohesive groups include all of the following EXCEPT

having a random pattern of communication.

Empowerment means

having the responsibility and authority to reach goals.

Which of the following is NOT a fundamental factor impacting a group's cohesion?

height

The norming stage in Tuckman's model of group evolution features

high energy with group members committed to each other and the overall goal.

Which of the following is NOT a benefit of effective management of diversity?

higher productivity of operations

Self managed teams typically have all the following goals EXCEPT

increased profitability.

The glass ceiling

is the underrepresentation of women in executive and upper level management positions of companies.

Outcome interdependence

is when the rewards that an individual receives depend on the performance of others.

Research on team size suggests

larger groups are generally required for very complex tasks.

Cultures that are comfortable in unpredictable situations and have high tolerance for ambiguity are

low uncertainty avoidance cultures.

The special challenges that virtual teams pose for a manager include all of the following EXCEPT

nature of decision making by virtual team

Which of the following statements is a good suggestion for managing cultural diversity?

Culture changes, sometimes quickly; do not assume that what was true a year ago is true today.

Which of the following statements regarding diversity in the workplace is correct?

Federal law requires reasonable accommodation be considered when an employee brings up a disability.

Which of the following statements is INCORRECT with regard to the concept of social loafing?

The incidence of social loafing declines as group size increases.

Which of the following statements regarding Gersick's punctuated equilibrium model is INCORRECT?

The model views group development as a linear process.

Norms are

shared expectations about how things operate within a group or team.

Which of the following statements on the benefits of effective management of diversity is INCORRECT?

Diverse workforces create cheaper products

Research on diversity in the workplace has not substantiated which of the following benefit to firms?

Diversity, and the presence of faultlines, increases cohesiveness at work.

A culture categorized by high uncertainty avoidance is

Greece.

If a collectivist was told, "Tell me about yourself.", he might say

I am the third child of a doctor and a lawyer.

Which of the following statements about demographic diversity around the world is INCORRECT?

In Japan, women face less of a glass ceiling than in the United States.

Which of the following statements regarding the management of demographic diversity is INCORRECT?

In the most successful companies, diversity is viewed as human resource management department's responsibility

Which of the following is NOT a recommended step to take to avoid getting stuck in the storming phase of Tuckman's group development?

Make sure to limit discussions and discussants. It is not productive to re-hash all the same points over and over.

Which of the following statements regarding diversity in the workplace is accurate?

More than half of the Fortune 500 companies offer same sex health benefits to their employees.

Which of the following statements regarding race diversity in the American workplace is correct?

Overt discrimination against ethnic minorities still occurs in many workplaces.

All of the following cultures are categorized as individualistic EXCEPT

Pakistan.

Which of the following statements regarding power distance and teams is correct?

People in high power distance countries expect unequal power distribution in the social, political and economic areas.

Which of the following is a situation where a team will NOT be needed in the organization?

Tasks to be performed are independent of one another.

Which of the following statements regarding team size and diversity is correct?

Teams that believe in the value of diversity perform better than those which do not.

Which of the following statements regarding the explanations for the glass ceiling is INCORRECT?

The glass ceiling may exist for women because they lack the education levels necessary to assume high-level managerial positions.

Which of the following statements related to fundamental factors affecting a group's cohesion is correct?

The more similar group members are, the more cohesive the group is likely to be.

Gender discrimination is prohibited by which of the following laws?

Title VII of the Civil Rights Act

Which of the following laws prohibits discrimination based on race, color, sex or national origin?

Title VII of the Civil Rights Act

All of the following statements are correct about top management teams EXCEPT

Top teams are most effective when there is limited diversity in their composition.

Which of the following is not an explanation that has been offered to account for the earnings gap of 21% between the pay of females and males?

Women lack the high-level skill sets that men possess.

A group is

a collection of individuals who interact with each other such that one person's actions have an impact on the others.

A culture that values maintaining good relationships, caring for the weak and quality of life is

a feminine culture.

A stereotype is

a generalization about a particular group of people

Collective efficacy is

a group's perception of its ability to successfully perform well.

Which of the following is a deep-level diversity trait?

aggressiveness

Analyses of companies that utilize teams indicate some impressive results. Team-based organizations tend to show all the following results but

an increase in marketing.

All of the following are challenges of managing age diversity in the workplace EXCEPT

an-age diverse team offers fewer alternatives to a problem than a team where there is limited age diversity.

Which of the following is a surface-level diversity trait?

being Asian

Collectivistic cultures are

cultures where people have strong bonds to their groups and group membership forms a person's self-identity.

A group where there is a great deal of camaraderie is a group experiencing

cohesion.

Task roles include contractor, creator, and

completer.

Boundary spanning roles include coordinator and

consul.

The _____________ role in a team creates deadlines for the team, schedules production, and sequences tasks.

contractor

The values, beliefs, and customs that exist in a society is

culture.

Idea generation tasks

deal with creative tasks such as brainstorming a new direction or creating a new process

Which of stage in Tuckman's forming-storming-norming-performing model is characterized by the establishment of ground rules and operating procedures and goals by group participants?

norming

Stereotypes

often lead to unfair decisions being made.

All of the following are barriers to effective teams EXCEPT

overly helpful team members.

The Americans with Disabilities Act

prohibits discrimination in employment against individuals with physical or mental disabilities if these employees are otherwise qualified to do their jobs with or without reasonable accommodation.

Problem solving tasks

refer to coming up with plans for actions and making decisions.

Task interdependence

refers to the degree that team members are dependent upon one another to get information, support or materials from other team members to be effective.

What is the second stage in Tuckman's four-stage map of group evolution?

storming

According to Gersick's punctuated equilibrium model, groups repeatedly cycle through which two stages?

storming and performing.

Demographic traits make up

surface diversity

Our first interaction with individuals makes us aware of

surface diversity.

Companies in cultures high in uncertainty avoidance

tend to have written employment contracts for employees

All of the following statements characterize a group at the storming stage EXCEPT

the group is competent, autonomous, and insightful.

Tuckman's forming stage is characterized by

uncertainty, with observant, conflict avoidant group members who are trying to achieve several goals at once.

High power distance cultures

view an unequal distribution of power as relatively acceptable.

Age is positively correlated with all of the following behaviors EXCEPT

work injuries.