OB Final Exam

Cultural differences can be a cause of ethical dilemmas

true

attentional deficit can result from lack of sleep, conflicting priorities, or counterfactual thinking

true

team decision making that can be hijacked by one person is

unanimity

A valid use of compromise is when

you have limited time and need a temporary solution

Kotter's change model has how many steps?

8

One purpose of storming in group or team formation is

define one's place and role in the group

effective managers give employees timely and task-specific feedback about what they are doing right, as well as about what they are doing wrong

true

Kurt Lewin's model of change is

Unfreeze, change, refreeze

what is the difference between formal and informal groups

a formal group is assigned by an organization or its managers to accomplish specific goals

Referent power refers to

a leader's charisma and personality

Soft tactics of influence

appeal to reason, emotions and values

If in the course of a conflict you feel that your core values are at stake, you will probably choose to

compete

Kotter's change model begins with explaining a worst-case scenario. This is called

creating a sense of urgency

The first method to convert a resister to accept a change should be

education

"line of sight" is a term that refers to

employees' knowledge of the organization's strategic goals and how they need to contribute

______ is the richest form of communication

face to face exchanges

In the anchoring bias, the decision maker tends to asses the likelihood of an event based on impressions of similar events.

false

Of the three possible outcomes of influential tactics, only hard tactics produce real commitment

false

Two people expressing a difference of opinion is not a conflict

false

anything that interferes with the transmission and understanding of a message is known as feedback

false

Which leadership theory said that leaders are born and not made?

great man theory

Claire takes on the role of _______; she tends to mediate conflict through humor

harmonizer

individuals who are behavioral in decision-making style

have a tendency to avoid conflict

One disadvantage to collaborating is

it usually takes a lot of time

________ is the process of strengthening a behavior by contingently withdrawing something displeasing

negative reinforcement

Dana is trying to talk to a client from Russia, but his Russian accent is so thick that she can hardly understand what he is saying. In this situation ________ hampers Dana's communication with her client.

noise

Marianne is in her business statistics class, sitting by Darius. Darius is holding his cell phone under the desk, texting someone, and it is distracting Marianne from listening to the professor's lecture. This is an example of

noise

the _____ stage is often characterized by a climate of open communication, strong cooperation, and lots of helping behavior. Cohesiveness and personal commitment to group goals help the group achieve more than could any one individual acting alone

performing

when a receiver expresses a reaction to the sender's message, he or she is

providing feedback

Someone who does not want to support the proposed change is a

resisters

Joseph wants Taylor to pick up some snacks to bring to a meeting. In this case, Joseph is the ____ (the person wanting to communicate the information), and Taylor is the ______ (the person, group, or organization for whom the message is intended).

sender; receiver

_______ is one characteristic that describes an organization without positive OB

singled minded focus on winning

SMART goals are

specific, measurable, attainable, results-oriented, timebound

Social power is

the ability to get things done using human and material resources

which of the following statements is true about Tuckman's five stage model of group development?

the five stages are not necessarily of the same duration or intensity

Which theory of leadership plants the vision in the followers?

transformational leadership

Giving feedback can be misunderstood as resistance

true

To reduce groupthink, someone should be given the role of devil's advocate.

true

norms only emerge on their own in group situations; they are not consciously formed

false

the lack of face to face contact actually helps virtual teams establish strong cohesion

false