OB Final Exam
Cultural differences can be a cause of ethical dilemmas
true
attentional deficit can result from lack of sleep, conflicting priorities, or counterfactual thinking
true
team decision making that can be hijacked by one person is
unanimity
A valid use of compromise is when
you have limited time and need a temporary solution
Kotter's change model has how many steps?
8
One purpose of storming in group or team formation is
define one's place and role in the group
effective managers give employees timely and task-specific feedback about what they are doing right, as well as about what they are doing wrong
true
Kurt Lewin's model of change is
Unfreeze, change, refreeze
what is the difference between formal and informal groups
a formal group is assigned by an organization or its managers to accomplish specific goals
Referent power refers to
a leader's charisma and personality
Soft tactics of influence
appeal to reason, emotions and values
If in the course of a conflict you feel that your core values are at stake, you will probably choose to
compete
Kotter's change model begins with explaining a worst-case scenario. This is called
creating a sense of urgency
The first method to convert a resister to accept a change should be
education
"line of sight" is a term that refers to
employees' knowledge of the organization's strategic goals and how they need to contribute
______ is the richest form of communication
face to face exchanges
In the anchoring bias, the decision maker tends to asses the likelihood of an event based on impressions of similar events.
false
Of the three possible outcomes of influential tactics, only hard tactics produce real commitment
false
Two people expressing a difference of opinion is not a conflict
false
anything that interferes with the transmission and understanding of a message is known as feedback
false
Which leadership theory said that leaders are born and not made?
great man theory
Claire takes on the role of _______; she tends to mediate conflict through humor
harmonizer
individuals who are behavioral in decision-making style
have a tendency to avoid conflict
One disadvantage to collaborating is
it usually takes a lot of time
________ is the process of strengthening a behavior by contingently withdrawing something displeasing
negative reinforcement
Dana is trying to talk to a client from Russia, but his Russian accent is so thick that she can hardly understand what he is saying. In this situation ________ hampers Dana's communication with her client.
noise
Marianne is in her business statistics class, sitting by Darius. Darius is holding his cell phone under the desk, texting someone, and it is distracting Marianne from listening to the professor's lecture. This is an example of
noise
the _____ stage is often characterized by a climate of open communication, strong cooperation, and lots of helping behavior. Cohesiveness and personal commitment to group goals help the group achieve more than could any one individual acting alone
performing
when a receiver expresses a reaction to the sender's message, he or she is
providing feedback
Someone who does not want to support the proposed change is a
resisters
Joseph wants Taylor to pick up some snacks to bring to a meeting. In this case, Joseph is the ____ (the person wanting to communicate the information), and Taylor is the ______ (the person, group, or organization for whom the message is intended).
sender; receiver
_______ is one characteristic that describes an organization without positive OB
singled minded focus on winning
SMART goals are
specific, measurable, attainable, results-oriented, timebound
Social power is
the ability to get things done using human and material resources
which of the following statements is true about Tuckman's five stage model of group development?
the five stages are not necessarily of the same duration or intensity
Which theory of leadership plants the vision in the followers?
transformational leadership
Giving feedback can be misunderstood as resistance
true
To reduce groupthink, someone should be given the role of devil's advocate.
true
norms only emerge on their own in group situations; they are not consciously formed
false
the lack of face to face contact actually helps virtual teams establish strong cohesion
false