OB Quiz Questions

Devon enjoys the job that he's been at since graduating from college three years ago. He has a friend who just took a similar position at another firm and the company has an opening that would fit Devon's experience. The company is offering a 20 percent wage increase, as well a leadership role after a three-month training program. When considering this offer, Devon is thinking about ________ factors.

situtation

With only five years left until his planned retirement, Edward was quite upset when he was removed from a project team comprised mostly of Millennials. It is quite possible that the Millennials were reacting to a __________ of older workers.

stereotype

Interpersonal skills involve all of the following except teamwork. active listening. respectful interactions. effective communications. positive attitudes.

teamwork

Samantha is ambitious and has taken a position with XYZ Corporation as a management trainee. She is looking forward to going through challenging projects as she rotates through several departments of the company over the next two years. However, she also just became engaged, and wants to spend time with her fiancé. Which of the following would best describe what Samantha is seeking?

total rewards

According to the acquired needs theory, we are not born with our needs but instead learn them as we go about living our lives.

true

Assimilation and denial are options for action to address diversity issues in an organization; however, they are not among the preferred options.

true

Intrinsic rewards are psychic and self-granted.

true

Linguistic intelligence is the potential to learn and use spoken and written languages.

true

The two components of hope are willpower and waypower.

true

________ is the extent to which a job enables an individual to experience freedom, independence, and discretion.

Autonomy

When Martin has a perceived conflict with a coworker, he will send them emails that are taunting or insulting. This is an example of

Counterproductive work behavior (CWB)

Schwartz's model suggests that we are always aware of our values and how they influence us. values are important but have no direct effect on motivation. values are formed when we are in our early adulthood. values are unstable .values may conflict with each other.

.values may conflict with each other.

Damarra recently visited the Mayan temple at Chitzen Itza in the Yucatan. She was humbled by its feeling of age and history, particularly because she is of Mayan descent. ________ is the emotion she is likely feeling.

Awe

Effective feedback is

Information

Renowned psychologist, Martin Seligman, proposed that "well-being" is made up positive emotions, engagement, relationships, meaning, and achievement (or PERMA).

True

T/F: Hard skills are the technical expertise and knowledge required to do a particular task or job function, such as financial analysis, accounting, or operations.

True

T/F: Situations and people are both dynamic—they change. Group starts

True

Different motivators are needed for employees working at small firms. These include all of the following except involve employees in decision making recognition for good performance reward(s) for good performance.flexible work hours. a "one style fits all" approach.

a "one style fits all" approach.

Noel says, "I can type 70 words per minute with no errors." He is expressing

a high self-efficacy.

Which of the following statements is true? Employees' level of flourishing is related to organizational outcomes such as productivity and financial performance. Positive emotions "happen to people"; they cannot be pursued proactively. PERMA should be pursued as a means to obtain a better career. PERMA elements are positively related to good health but are not related to work-related outcomes such as organizational commitment and career satisfaction. Well-being is a single, unique concept that is related to happiness.

Employees' level of flourishing is related to organizational outcomes such as productivity and financial performance.

T/F: According to the contingency approach there is always a single way to manage people, teams, or organizations. Group starts

False

T/F: Acting unethically also means that the person is participating in illegal activity. Group starts

False

________ is defined as the state of being completely involved in an activity for its own sake.

Flow

Which of the following is not an example of a hygiene factor in Herzberg's motivator-hygiene model? salary company policies supervision working conditions advancement

advancement

People with __________ often see the causes of events in their lives as due to luck or other environmental factors.

an external locus of control

What form of diversity management is an organization adopting when it assumes that all diverse people will learn to fit in or become like the dominant group?

assimilation

You are unlikely to say anything to someone smoking on your smoke-free campus if you have no intention of confronting the smoker. Your intention reflects the __________ component of your attitude toward people smoking on campus. intellectual cognitive affective normative behavioral

behavioral

Harold Kelley hypothesized that people make causal attributions by observing

consensus, distinctiveness, and consistency.

Rosario and Pamela work together. They are also friends outside of work. Rosario and Pamela are constantly texting each other. Their supervisor comments that, while this might be fine outside of work, it's inappropriate to constantly text each other in the office. This is an example of

context of interaction.

_______ are the statistical measurements of populations and their qualities (such as age, race, gender, or income) over time.

demographics

What kind of a response is a manager completing when he or she eliminates the situation in which the problem occurs?

dissolving

The ________ model suggests that managers should monitor employees' perceptions of fairness.

equity

Expectancy theory states that people are motivated to behave in ways that produce desired combinations of ________ outcomes.

expected

"Individual differences" is a narrow category only used to describe the "Big Five" personality attributes.

false

According to Herzberg's motivator-hygiene theory, hygiene factors are more frequently associated with the content of the task being performed.

false

Content theories of motivation focus on how internal factors and environmental characteristics influence employee motivation.

false

Diversity refers to age, gender, and religion, but does not include personality. Group starts

false

Feedback has only one primary purpose for those who receive it: motivation.

false

Female entrepreneurs looking for funding for their start-ups have an easier time than their male counterparts in obtaining venture capital due to gender bias on the part of investors. Group starts

false

Intelligence cannot be modified or altered.

false

Job enlargement is the process of modifying a job to increase the opportunities to experience achievement, recognition, stimulating work, responsibility, and advancement.

false

Organizational commitment exists to the degree that the person is satisfied with his or her job.

false

Self-esteem is a broad personality trait composed of self-efficacy, locus of control, and emotional stability.

false

T/F: the interactional perectives states that behavior is a fuction of indiviudal, group, and organizational factors

false

The goal of the job characteristics model is to promote low extrinsic motivation.

false

Theory X employees find self-engaging activities within the company and are committed to their jobs.

false

When you are startled by an unexpected loud noise or react to the touch of a hot surface, you are demonstrating operant behavior.

false

Intense political debate is a technique of practicing mindfulness

false (Mindfulness is defined as the awareness that emerges through paying attention on purpose, in the present moment, and nonjudgmentally to the unfolding of experience moment by moment. Two techniques for practicing mindfulness are breathing meditation and walking mediation.)

Step 1 of the performance management process is monitoring and evaluating performance.

false (Step 1 is to define performance—set goals and communicate performance expectations.)

Explaining the what, where, how, and why is an example of being fit and fair when monitoring performance.

false (This is an example of being transparent where the primary motive is for performance improvement.)

Lorenzo, a new lawyer at Hughes, Hernandez, and Long, is under pressure to maximize his billable hours. If he doesn't bill enough hours, he will receive negative performance reviews and is likely to lose his job. Lorenzo starts rounding up the minutes on each of his phone calls and meetings to the next 10-minute level. This is an example of

ill-conceived goals

A virtuous leader demonstrates all of the following except immoral principles. focusing on the greater good. promoting trust. being guided by integrity.

immoral principles.

The organizational dimensions of diversity include all of the following except work location. union affiliation. income. management status.

income.

________ occurs when we hold others less accountable for unethical behavior when it's carried out through third parties.

indirect blindness

The person-situation distinction allows you to consider unique individual factors as well as situation factors that might be the source of the problem. If an employee leaves because his or her job has become boring and less meaningful, this reflects a(n) ________ factor.

individual

Which of the following is the most fixed of a person's individual differences? -attitudes -self-efficacy -intelligence -emotions -self-esteem

intelligence (Intelligence and mental abilities are relatively fixed. Figure 3.2 is arranged on a continuum from top to bottom with intelligence at the top.)

Core self-evaluations represent a broad personality trait comprised of all of the following except interpersonal intelligence. emotional stability. self-esteem. generalized self-efficacy. locus of control.

interpersonal intelligence.

The potential to understand and regulate yourself is ________ intelligence.

intrapersonal

Which of the following is not an element of emotional intelligence? social awareness relationship management self-awareness intrapersonal intelligence self-management

intrapersonal intelligence

Self-determination theory focuses on the needs that drive ________ motivation.

intrinsic

Which of the following is not one of the basic dimensions of the Big Five personality dimensions? conscientiousness extraversion agreeableness locus of control openness to experience

locus of control

Sam needs to study for an upcoming test in his business law course. His roommate is driving him crazy by singing and whistling. Sam heads for the library and finds a quiet room in the back so he can study more effectively. Sam is increasing his

mindfullness

A person will experience ________ when his or her outcome to input ratio is less than that of a relevant comparison person.

negative inequity

Examples of organizational citizenship behavior (OCB) include all of the following except training and onboarding programs. suggestions for improvement. respecting housekeeping rules. not expressing interest in the work of others

not expressing interest in the work of others

________ programs help employees to integrate, assimilate, and transition to new jobs.

onboarding

Which of the following is not a soft skill? decsion making problem solving operations active listening

operations

________ is the extent to which an individual identifies with an organization and commits to its goals. Job satisfaction Job involvement Organizational commitment Perceived organizational support Organizational satisfaction

organizational commitment

In the recency perceptual error, a person

overrelies on information from the last portion of the review period. (Total rewards encompass not only compensation and benefits but also personal and professional growth opportunities and a motivating work environment that includes recognition, job design, and work-life balance.)

Marcos set himself a goal of being able to hold plank for 5 minutes by the end of 4 weeks. This is a(n) ________ goal.

performance

Which of the following is not a factor that affects perceptions of feedback?

personal relationship with the feedback giver

Which of the following is not a primary output and function of most performance management systems? feedback career planning documentation for legal purposes performance ratings providing punishment

providing punishment

Manuel works for ABC Corporation. He feels quite comfortable expressing his opinions about a wide variety of issues facing the company without fear of reprisal. This reflects ABC's

psychological safety.

Stage 1 of social perception is retrieval and response. observation and investigation. storage and retention. encoding and simplification. selective attention/comprehension.

selective attention/comprehension.

Xavier and Kevin both work as line employees at the Widget Corporation plant. They are both big fans of the San Francisco Forty-Niners and meet at game times in local sports bars to watch the game. They are probably providing ________ to each other.

social companionship

Attitudes have three components: affective, cognitive, and behavioral.

true

Cognitive dissonance is the psychological discomfort a person experiences when simultaneously holding two or more conflicting cognitions. Group starts

true

Effective managers give employees timely and task-specific feedback about what they are doing right, as well as about what they are doing wrong.

true

Efficacy is a component of a person's core self-evaluation; it influences how we perceive ourselves and how we perceive the world.

true

Ethnocentrism is based on the feeling that our cultural rules and norms are superior to or more appropriate than the rules and norms of another culture.

true

In Maslow's need hierarchy, the most basic need (and the one that must be met first) is physiological.

true

Intensity pertains to the amount of effort being invested in an activity.

true

Intentions are influenced by the three general motives in Ajzen's model: attitude toward the behavior, subjective norm, and perceived behavioral control. Group starts

true

Job crafting may involve changing task boundaries, the relational nature of a job, or cognitions about the job.

true

Job satisfaction is not a unitary concept; a person may be satisfied with one aspect of his or her job and dissatisfied with one or more other aspects.

true

One cause of the increase in intelligence observed in developed countries is better nutrition.

true

Organizations should encourage positive deviance in the workplace

true

People with an external locus of control generally earn lower salaries than those with an internal locus of control.

true

Perception is influenced by three key components: the characteristics of the perceiver, of the target, and of the situation.

true

Performance management is a set of processes and managerial behaviors that involve defining, monitoring, measuring, evaluating, and providing consequences for performance expectations.

true

T/F: Unethical behavior erodes trusts, and also negatively affects cooperation in organizations

true

The self-reinforcing and perpetuating aspect of positive emotions, can lead to upward spirals of positivity.

true

The term glass ceiling identifies an invisible but absolute barrier that prevents women from advancing to higher-level positions.

true

The three effects of positive organizational behavior are amplifying, buffering, and positivity.

true

To practice conscious capitalism, an organization should be interdependent with stakeholders.

true

When making attributions about a worker's performance, people can assign responsibility to either internal or external factors.

true

t/f: The "organizing framework" for understanding and applying OB is based on the systems approach.

true

Personal attitudes affect ________ via ________.

behavior; intentions

________ is the shared belief that drives people to help others who are suffering.

campassion

Research has shown that despite the assumption many managers make, proactivity is unrelated to work performance.

false

t/f: An employee who values tradition and conformity over achievement will be more than happy to work on a holiday or to miss a child's soccer game.

false

The final step of the three-step approach of the organizing framework is

make recommendations

Skinner labeled unlearned reflexes or stimulus-response connections as ________ behavior.

respondant