OBC1 G&I Performance
______ is a small number of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable.
A team
Which of the following statements regarding cooperation is true?
Cooperation is superior to competition in promoting productivity.
_________ is a sense of togetherness that develops when group members are mutually dependent on one another because they believe they could not achieve the group's goals by acting separately.
Instrumental cohesiveness
Which is not an indication that a group has become a team?
Leadership is given to one individual.
Which of the following is not a situational factor that influences the performance improvement cycle?
Persistent effort
Which of the following is a typical problem experienced by team members?
Poor interpersonal skills.
________ teams are defined as groups of workers who are given administrative oversight for their task domains.
Self-managed teams
Nancy, Janice, Kim, Kristine, and Laura all work for different organizations. They get together once a week for lunch. Together they discuss work, kids, and almost everything else. What holds this group together?
Socio-emotional cohesiveness
_______ reflects team member satisfaction and continued willingness to contribute to the team.
Team viability
_________ is defined as reciprocal faith in others' intentions and behavior.
Trust
The ability to _____ is a description of social perception.
accurately perceive the emotions of others
One way to prevent groupthink is to ______.
assign each member of the group the role of critical evaluator
According to the group decay process, during the ______stage the work group falls apart as subgroups battle for control. Pieces of the project that are not claimed by individuals or subgroups are abandoned.
de-forming
The web update committee consists of seven members and was formed six months ago. Its purpose is to create a web site profiling the activities and personnel of the engineering department of a large telecommunications organization. The personnel profiles are completed, but the committee has been unable to decide upon a format for the web site. Three members strongly prefer one format, whereas the other four members strongly prefer a different format. These different preferences have generated the existence of two sub-groups within the committee, with each subgroup fighting for its chosen alternative. As the subgroups battle for control, the committee is in danger of falling apart. Which stage of group decay best typifies the web update committee?
de-forming
One way to counteract social loafing is to _______.
hold individual members accountable for certain tasks
The ______task role serves to suggest new goals or ideas.
initiator
One way managers can foster intrinsic motivation is by leading for meaningfulness. Leading for meaningfulness involves_______.
inspiring employees and modeling desired behaviors
Which of the following is a recommended practice when shaping behavior?
make all rewards contingent on performance.
In order to create an effective pay for performance plan, managers are advised to ________.
make the pay for plan an integral part of the organization's basic strategy
According to research on groupthink, ______.
moderately cohesive groups produce better decisions than high-cohesive groups
People tend to reject or downplay feedback if they perceive it to be _______.
negative
A person who turns off his annoying alarm clock to make it stop ringing is responding to _______.
negative reinforcement
The _______criterion for reward distribution focuses on tangible outcomes such as individual, group, or organization performance, or quantity and quality of performance.
performance: results
Goal commitment may be increased by ______.
setting goals that are under the employee's control
Threatening punishment unless sexual favors are given is an example of _______.
sexual harassment
The stepladder technique is a way to prevent________.
social loafing
According to Tuckman's five-stage theory of group development, the _____stage is when subgroups take shape and subtle forms of rebellion occur.
storming
According to one expert, high-performance teams may take ______ to build.
three to five years
A sense of meaningfulness, a sense of choice, a sense of competence, and a sense of progress represent the ________.
types of intrinsic rewards responsible for intrinsic motivation
Random supervisory praise is an example of a _______ schedule of reinforcement.
variable interval
