OBHR - Chapter 10

Which of the following statements are accurate concerning the use of employee survey-feedback? (Select all that apply.)

Exit interviews with departing employees provide valuable information concerning issues related to retention. Using a systematic survey approach allows the organization to identify differences between units and benchmark best practices.

Which of the following statements are true of job satisfaction? (Select all that apply.)

It is largely a function of perception. Different employees have different values that inform their job satisfaction. It is a function of values.

Which of the following supervisors will likely be most appreciated by employees?

Kyana, who is an expert in the industry

Which of the following are typical examples of services offered to displaced employees through outplacement counseling programs? (Select all that apply.)

networking opportunities job search support job interview training

A written agreement that forbids an employee from seeking a new job in the same industry if the employee leaves the company is called a ______.

noncompete clause

Programs offered by employers that counsel displaced employees in managing their transition from one job to another are known as ______.

outplacement counseling

Which of the following is a good candidate for job enrichment?

packing cans of sardines

Employees with a strong organizational commitment are more likely to ______.

put forth effort

Which of the following can result when a supportive leader responds appropriately to an employee voicing his or her dissatisfaction? (Select all that apply.)

reduced turnover organizational improvements

Outcome fairness is judged based on

results relative to those of others.

When measuring job satisfaction, most organizations will rely on ______.

self-reports

When an organization introduces and utilizes forced distribution rating systems, it results in ______.

significant improvement gains

Which of the following best exemplifies an employee going through the progression of withdrawal?

Naveed has started missing a lot of work and is not as productive as he once was.

Evidence indicates that there is a strong positive relationship between task complexity and job satisfaction. What does this mean?

The more complex the task, the more satisfied the worker is.

True or false: For many employees, their actual salary is less important than how their salary compares to that of other people doing similar work.

True

Which of the following are among the determinants of interactional justice? (Select all that apply.)

empathy explanation social sensitivity

Which of the following job sites have a low rate of fatal accidents but a high rate of nonfatal accidents? (Select all that apply.)

hospitals nursing homes convenience stores

Interactional justice deals with ______.

how outcomes are implemented

What is the concept of justice that refers to the interpersonal nature of how outcomes are implemented called?

interactional justice

The degree to which individuals identify themselves with their jobs is known as ______.

job involvement

Which of the following are considered protected groups in wrongful discharge cases? (Select all that apply.)

older workers racial minorities whistle-blowers

The first stage in alternative dispute resolution is ______.

open-door policy

Which type of justice focuses primarily on ends, as opposed to means?

outcome justice

Mohammed is a high-performing employee. Marsha, his supervisor, is biased against Mohammed. After repeated mistreatment, she fires Mohammed. As an African American, Mohammed can charge a wrongful discharge suit filed as a

civil rights infringement.

The two primary groups that affect job satisfaction are ______. (Select all that apply.)

co-workers supervisors

Which of the following are affected by the safety of working conditions? (Select all that apply.)

competitive advantage employee satisfaction retention

Employee turnover that is initiated by the organization is known as ______.

involuntary turnover

DaShawn works for an athletic sportswear company. He exclusively dresses in his company's clothing, and he gives his company's gear away as gifts. DaShawn talks a lot about his job. DaShawn has a high degree of ______.

job involvement

Which of the following are among the four stages often used in alternative dispute resolution? (Select all that apply.)

mediation open-door policy arbitration

Ezekiel, a manager who fails to meet his responsibilities, asks one of his subordinates, Pietro, to cover up for him. Pietro an efficient employee, refuses to do something that is unethical. As a result, Ezekiel fires Pietro. Which of the following suits can Pietro file against the company due to the nature of his termination?

violation of public policy suit

In an alternative dispute resolution program (ADR), the concerned employee and supervisor have finished the peer review stage and have not reached a settlement. Which of the following is most likely the next stage in the ADR process?

A neutral third party from outside the organization will hear the case via a nonbinding process.

Which of the following statements regarding the progression of withdrawal theory is not accurate?

Dissatisfied employees may begin to work harder and take on additional tasks.

Which of the following are common among individuals who are high in negative affectivity? (Select all that apply.)

They focus extensively on negative things. They tend to persist in their negative attitudes. They report higher levels of aversive mood states.

Besides quitting, another way to physically withdraw from work is to be ______.

absent

Using the method known as ______, disputes are resolved within an organization instead of within the legal system.

alternative dispute resolution

When a supervisor seems to care about a worker as a person, the worker is more likely to ______. (Select all that apply.)

be satisfied work longer hours

Exit surveys of high-performing employees indicate that ______ was the reason for more than 70% of those who left their jobs for new employers.

better pay

Employees who see their job as a ______ are more likely see their work as meaningful.

calling

Which of the following characteristics make a procedure for terminating employees more acceptable to the terminated employees? (Select all that apply.)

consistent representative correctable

Traditionally, an employer or employee could end a work relationship at any point, without a specified ______.

contract

When employers keep employees only because they fear being sued, they may compromise the long-term need to ______.

develop a competitive workforce

Which of the following are the central components of an effective discipline program? (Select all that apply.)

documentation progressive punitive measures

Referral services that employees can use to seek professional treatment for problems, including drug dependence, alcoholism, or psychological issues, are known as ______.

employee assistance programs

Programs that try to prevent health-related issues within an organization are known as ______.

employee wellness programs

Which of the following refers to the policy in which either the employee or employer can terminate the employment relationship at any time for any reason or no reason at all?

employment-at-will doctrine

An individual is likely to file a retaliation suit against his previous organization if his supervisor

engaged in undesirable treatment short of terminating him.

The standard point that is used to compare other points and provides meaning is known as a(n) ______.

frame of reference

Emelie seems to be angry at her coworkers most of the time, she appears guilty when projects are not complete, and displays a fear of failure. She is most likely experiencing

high negative affectivity.

The process of systematically moving an individual from one job to another over time is known as ______.

job rotation

The positive or pleasurable feeling resulting from the perception that one's job fulfills or allows fulfillment of important job values is known as ______.

job satisfaction

At which stage of alternative dispute resolution does a third party from outside the organization hear the case and try to help the parties arrive at a settlement through a non-binding process?

mediation

Standardized and systematic methods for disciplining and discharging employees is necessary, in large part, to ______.

minimize financial and personal risk

Employee survey research should be a prominent part of any human resource strategy because it allows organizations to do which of the following? (Select all that apply.)

monitor trends over time preempt issues of voluntary turnover

When employers pay off employees who promise not to sue for wrongful dismissal, they set the expectation that ______.

poor performers will be compensated when they leave

Employee wellness programs feature which of the following characteristics? (Select all that apply.)

preemptive proactive

In the case of voluntary turnover, the employer would typically ______.

prefer to keep the employee

In order to minimize the risk of litigation, employers often hire _______ to collect evidence against employees before they terminate them.

private investigators

According to the theory of ______, employees withdraw from a position gradually, in stages.

progression of withdrawal

As an organization develops a strong reputation, the risk of external forces ______.

targeting employees for recruitment increases

The best predictor of job dissatisfaction is ______.

the nature of the task itself

An employee is given a formal written warning for an offense he has committed. Despite this, he proceeds to commit another offense. Which of the following is the most likely organizational response if the organization has adopted a progressive discipline program?

threat of temporary suspension

The average cost to a company of turning over a skilled job is more than 200% of the cost of one year's salary for that role and is attributable to ______. (Select all that apply.)

training a new employee learning curve losses higher error rates

Absenteeism is particularly costly for ______.

very small companies

Which of the following are basic elements that are typically shared by employee assistance programs? (Select all that apply.)

Employees are trained on how to make self-referrals when necessary. Supervisors are trained on how to refer employees. Programs are identified in official documents such as employee handbooks.

The dispositional dimension that reflects pervasive individual differences in satisfaction with life is known as ______.

negative affectivity

The measure of job satisfaction that emphasizes facets of satisfaction such as pay, the work itself, supervisors, co-workers, and promotions is known as the ______.

Job Descriptive Index (JDI)

Annie and Stan are both executive assistants. Annie makes $50,000 per year in salary. She thinks this is a competitive rate and is happy with her salary. Stan makes $85,000 per year in salary but feels he is underpaid. His friends who have similar positions earn more than $100,000 per year. Which of the following statements about Annie and Stan is true?

They have different frames of reference.

Which of the following are conditions or guidelines that should be followed concerning the administration of punitive measures? (Select all that apply.)

They should be taken only after being clearly documented. They should be taken in steps of increasing magnitude.

The determinant of interactional justice that involves listening to the person's concerns is ______.

consideration

Of the six key principles that determine whether people perceive procedures as being fair, which of the following are the two most critical features? (Select all that apply.)

consistency lack of bias

The degree to which an employee identifies with the employer and is willing to put forth effort on its behalf is known as ______.

organizational commitment

Tippi learns that her position might be eliminated. She knows that others in her department are not at risk. Tippi is upset about this and doesn't think the situation is just. Tippi's feelings about the situation are known as ______.

outcome fairness

According to the overall model of the job dissatisfaction-job withdrawal process, which of the following are potential causes of job dissatisfaction? (Select all that apply.)

personal disposition tasks and roles pay and benefits

When people are energized in their work not only for their own benefit but also because it helps other people, they are exhibiting ______.

prosocial motivation

Which of following benefits can result from job rotation? (Select all that apply.)

provide valuable cross-training in jobs spread out the dissatisfying aspects of a job increase work complexity for employees

Every Friday, the employees at Roanoke Electric Supplies receive a question on their smartphones, seeking input on a key issue in the workplace. Which of the following describes this process?

pulse survey

Jane decided to leave the company where she was employed. Her decision is an example of ____ turnover.

voluntary

Employees who are often dissatisfied with some aspect of their work life but are unable to initiate internal changes often resort to ______, which makes their grievances public.

whistle-blowing

Typically, involuntary turnover occurs among employees ______.

who would prefer to remain with the company

A suit generally attempting to show that discharge from employment was either in violation of an implied contract or covenant, or that it violated some public policy is called a(n) ______ suit.

wrongful discharge