Office Manager (BMGT1325) Chapter Quiz 13

Which of these would be an example of internal communication?

a sales manager having a monthly meeting with sales representatives

proactive language

Accepts responsibility and focuses on what the individual can do rather than cannot do

Which of these statements about divisions and departments within a company is true?

Divisions are typically used in large organizations and are usually subdivided into departments.

self-fulfilling prophecy

Enforces the belief that if you think you can do something, you are very likely to do it. If you do not think you can do it, you are not likely to do it.

Which of these types of communication occurs least often in an organization?

communication before the entire organization

Upward communication would be gossip, rumors, and unverified or unannounced information about the organization or various employees.

false

grapevine

gossip, rumors, and unverified or unannounced information about the organization or employees

Emails, text messages, memos, and telephone calls to fellow employers or clients are generally what type of communication?

informal communication

media richness

the effectiveness of a given medium in conveying information and promoting learning

communication media

the form of transmission used such as text messaging, face to face, email, or telephone calls

culture

the shared values, beliefs, traditions, philosophy, and character or personality of the country or region

A conversation between a sales manager and service manager is an example of horizontal communication.

true

An example of upward communication would be a worker telling a manager about a problem she is encountering.

true

Written communication refers both to reading and writing paper-based documents and documents transmitted electronically including email and text messages.

true

Which type of communication is a radio commercial about a new product your organization is marketing?

mass communication