Office Manager (BMGT1325) Chapter Quiz 13
Which of these would be an example of internal communication?
a sales manager having a monthly meeting with sales representatives
proactive language
Accepts responsibility and focuses on what the individual can do rather than cannot do
Which of these statements about divisions and departments within a company is true?
Divisions are typically used in large organizations and are usually subdivided into departments.
self-fulfilling prophecy
Enforces the belief that if you think you can do something, you are very likely to do it. If you do not think you can do it, you are not likely to do it.
Which of these types of communication occurs least often in an organization?
communication before the entire organization
Upward communication would be gossip, rumors, and unverified or unannounced information about the organization or various employees.
false
grapevine
gossip, rumors, and unverified or unannounced information about the organization or employees
Emails, text messages, memos, and telephone calls to fellow employers or clients are generally what type of communication?
informal communication
media richness
the effectiveness of a given medium in conveying information and promoting learning
communication media
the form of transmission used such as text messaging, face to face, email, or telephone calls
culture
the shared values, beliefs, traditions, philosophy, and character or personality of the country or region
A conversation between a sales manager and service manager is an example of horizontal communication.
true
An example of upward communication would be a worker telling a manager about a problem she is encountering.
true
Written communication refers both to reading and writing paper-based documents and documents transmitted electronically including email and text messages.
true
Which type of communication is a radio commercial about a new product your organization is marketing?
mass communication