OGL

In the "Empathy Is Actually a Choice" article, the authors mention that there are critics of empathy who attempt to depict empathy as a source of moral failure.

True

Which of the following factors has been shown to be a cause of HIGH levels of absenteeism in a firm?

Work-life balance issues

Which of the following factors contributes to job satisfaction

All of the above

Which of the following statements regarding research on emotional contagion is true?

Emotions are especially salient in teams and thus teams can exhibit emotional contagion just as individuals can

The concept of always putting work burst is

True

When an employee is treated well he wants to reciprocate so he can perform his job more effectively

True

Research on turnover supports which of the following statements?

Unhappy employees are more likely to leave than those who are satisfied with the organization.

The concept of flow refers to

a state of consciousness where a person is totally absorbed in an activity.

Attitude surveys conducted by companies produce more useful information if

the management is perceived as credible by employees

Which of the following statements regarding job performance is INCORRECT?

Contrary to what most people would think, stress has very little impact on job performance.

Which of the following statements regarding work-life conflict is accurate?

Increased work hours and dual-earning households in the U.S. have contributed to greater work-life conflict.

Which of the following is considered a building block of emotional intelligence?

Self-awareness

When you understand how OTHERS feel you are exhibiting which of the building blocks of emotional intelligence?

Social awareness

One way to recover from stress is to leave work at work, referred to as

psychological detachment.

Behavior is fluence to by attitudes and situations

true

When we perceive a threat to our safety, the body reacts with a "fight or flight" response.

true

Research suggests high levels of emotional intelligence lead to which of the following?

Higher life satisfaction.

An attitude is

our opinions, beliefs and feelings about our environment.

In the "Importance and Benefits of Empathy" article, which of the following in NOT highlighted as a possible definition of empathy:

A feeling of sympathy and concern for another person.

Which of the following is accurate for the relationship between attitudes and performance?

All of the above.

Which of the following statements is true

Attitude provides clues to behavior but situational factors also impact behavior

Which of the following statements regarding positive emotions is true?

Having positive emotions can lead to upward positive spirals of good emotions.

Which of these has a low correlation to job satisfaction?

Level of pay

From the "Thinking with Mental Models" reading, which of the following is NOT true of mental models:

Mental models are accurate representations of reality

In what stress phase does the body release cortisol and begin to adjust to the demands of the stress?

Resistance phase

Research on telecommuting indicates which of the following?

Telecommuting increases job performance and decreases turnover.

The dimensions of psychological capital PsyCap are

efficacy, optimism, hope, resilience.

The body's "fight or flight" response causes which of the following physical symptoms to occur?

Digestion interruption

According to the "Thinking with Mental Models" reading, policy interventions are not an effective means of effecting people's mental models and thereby broadening one's conceptualization of prototypes (such as a woman leader), improving trust, or encouraging collective action.

Fales

Stress, or the body's response to a change that requires a physical, mental or emotional response, is always bad for the individual. True

False

Which of the following is an issue to keep in mind with regard to maintaining an ethical environment in an organization?

Monitoring employees may increase ethical compliance but may create a culture of mistrust.

Organizational Commitment refers to

The emotional attachment people have towards the company they work for

Employees With which of the following personality traits would experience high job satisfaction

Those with positive affective dispositions

Which of the following is a technique used by firms to reduce the stress experienced by their employees?

Train managers to be more interpersonally sensitive

According to the "Thinking with Mental Models" reading, mental models help people make sense of the world—to interpret their environment and understand themselves.

True

From the "Thinking with Mental Models" reading, we learned that research suggests that an individual's self-concept consists of multiple identities (that is, multiple mental models), each associated with different norms that guide behavior.

True

After studying the body's response to stress, Hans Selye determined that unmanaged stress

can create physical problems and psychological illnesses.

Imagine that you are a salesperson in a major department store. Though you might not actually believe it, you follow the policy of "the customer is always right" in your daily work at the store. However, since you do not agree with that view, you often experience

cognitive dissonance.

Stressors are defined as

events or contexts that cause a stress reaction by elevating levels of adrenaline and forcing a physical or mental response.

Information processing demands that exceed the supply or capacity of time available for such processing is called

information overload.

Sleep research on stress indicates that

insomnia is a stress-related epidemic.

When an ethical climate exists at a firm, studies suggest

people are less likely to want to leave the firm.

Hindrance stressors refer to

stressors that detract from personal goals and prevent personal growth.

Research on relationships at work indicates

the development of a trust-based relationship with the manager is related to organizational commitment.

General Adaptive Syndrome refers to

the hypothesis that stress plays a general role in disease.

Another model, the Job Demands-Resources model, states that even with control over the situation, people are still subject to stress if

they don't have the resources to meet the demands of the job.

Role ambiguity refers to

vagueness in relation to job responsibilities.

Research on job performance suggests

when we are treated well, we want to reciprocate, thus when the company treats us well, we perform more effectively.

*The demand-control model proposes that stress occurs when

work places a lot of demands on the person, who has little control over the situation.