OM 1

Organizing

Management Functions Assign responsibility for task accomplishment

Interpersonal

Manager Roles includes figureheads, leaders, and liaisons

Humanistic

This management perspective focuses more on the individual.

Humanistic

This management perspective focuses on the individual.

Management Science

This perspective is also called Quantitative Perspective.

Scientific

This type of management under the classical perspective has the following general approach: 1. developed standard method for performing each job 2. selected workers with appropriate abilities 3. trained workers standard methods 4. supported workers by planning their work and eliminating the interruptions 5. provided wage incentives to workers for increased output

Management

_________ is the attainment of organisational goals in effective and efficient manner through planning, organising, leading and controlling.

Classical

This management perspective focuses on the organisation as a whole.

Classical

This perspective contains three elements: 1. Scientific Management 2. Administrative Management 3. Bureaucratic Management

Contingency

This perspective has two views: the universal view and case view.

Total Quality Management

This perspective includes benchmarking, employee involvement, focus on the consumers and continuous development.

Quantitative Perspective

This perspective involves management of technology, informations systems, and operations research (note: use the term with the word perspective to get this right.)

Quantitative Perspective

This perspective is also called Management Science.

Functional

The type of manager that is involved with Advertising, Sales, Finance, HR, Manufacturing, or Accounting.

Social, Economic and Political

List down the three Management Perspective Forces

unity of command

Administrative principles under the classical perspective (choices: scalar chain, unity of command or unity of direction) each person should receive orders from only one boss

unity of direction

Administrative principles under the classical perspective (choices: scalar chain, unity or command or unity of direction) one person should be in charge of all activities with the same performance objective

scalar chain

Administrative principles under the classical perspective (choices: scalar chain, unity or command or unity of direction) there should be a clear and unbroken line of communication from the top to the bottom of the organisation

Impersonality

Element of a Bureaucratic management a person has different identities in and out of the work place

Formal rules and regulations

Element of a Bureaucratic management everyone has to follow.

Division of work

Element of a Bureaucratic management there are different roles in a workplace

Authority Hierarchy

Element of a Bureaucratic management there is a clear chain of command

formal selection

Element of a Bureaucratic management there is a process of selection

Career orientation

Element of a Bureaucratic management there should be a clear path for progression and promotion

Bureaucratic

Impersonality, Career Orientation, Division of Work, Authority Hierarchy, Formal Selection, and Formal Rules & Regulations are elements under the classical perspective of _________________ management

True

TRUE OR FALSE A manager should be strong in all three management skills.

True

TRUE OR FALSE First-Line management needs the most technical skills.

False

TRUE OR FALSE Middle management needs the most conceptual skills.

True

TRUE OR FALSE Middle management needs the most human skills.

True

TRUE OR FALSE Top management needs the most conceptual skills.

False

TRUE OR FALSE Top management needs the most technical skills.

True

TRUE OR FALSE Vertical Differences refer to the difference between Top, Middle, and First-Line managers.

contingency

The _________ perspective states that there is a pattern. All problems have different solutions, and so when faced with a similar situation, you can base your solution off previous experiences.

Behavioral Science Approach

The ___________ ______ _________ revolves around organisational culture, meaning strategic planning, leadership development, and team dynamics

Hawthorne

The ____________ Studies under the Humanistic perspective shows that if we pay attention to the workers, open communication, increase in productivity, and working of social factors will be established

case

Under the Contingency perspective, the ____ view states that every situation is unique in solving for problems.

universal

Under the Contingency perspective, the _________ view states that there is one solution for everything.

vertical and horizontal

What are the two management types?

Motivate and Communicate

What do managers do? Create teamwork via decisions on pay, promotions, etc. and through communication.

Organize

What do managers do? Divide work into manageable activities and select people to accomplish tasks.

Set Objectives

What do managers do? Establish goals for the group and decide what must be done to achieve them.

Develop People

What do managers do? Recognise the value of employees and develop this critical organisational asset

Measure

What do managers do? Set targets and standards; appraise performance

Informational

Manager Roles inclues monitors, disseminators, and spokespeople

Controlling

Management Functions Monitor activities and make corrections

Planning

Management Functions Select goals and ways to attain them

Leading

Management Functions Use influence to motivate employees

Technical

Management Skills Knowledge and proficiency in a specific field

Conceptual

Management Skills The ability to think and conceptualise about abstract and complex situations concerning the organisation

Human

Management Skills The ability to work well with other people

organizational goals

Management is the attainment of ____________ ______ in an effective and efficient manner through planning, organising, leading and controlling.

effective and efficient

Management is the attainment of organizational goals in an _______ ___ ________ manner through planning, organizing, leading and controlling.

planning, organizing, leading and controlling.

Management is the attainment of organizational goals in an effective and efficient manner through _______, _________, _________ ____ ___________

Decisional

Manager Roles includes entrepreneurs, disturbance handlers, resource allocators, and negotiators

Classical

The first management perspective

General

The type of manager that is in a self-contained division.

Horizontal

_______ Differences refer to Functional Managers and General Managers