Online Quiz Chapter 4

Deciding to be mindful is the first step in listening and the foundation of all other steps. Select one: True False

True

Elliot is having trouble listening effectively in his political science class. The professor has been presenting information quickly while simultaneously flipping through an abundance of PowerPoint slides containing complex statistical data. Elliot doesn't know where to focus his energies. This is an example of Select one: a. message overload. b. preoccupation. c. message complexity. d. prejudgment. e. lack of mindfulness.

a. message overload.

David had his laptop open, checking out his favorite websites. His mother calls, and during the conversation, he answers by saying, "ummm hmmm," "yeah," "sure," "ummm hmmm," all because he is really focused on the websites. David is engaged in Select one: a. pseudolistening. b. monopolizing. c. selective listening. d. defensive listening. e. literal listening.

a. pseudolistening.

While working on a team project, Greg doesn't pay much attention to what other coworkers discuss. He lets much of their conversation just come in one ear and out the other. However, when his team leader mentions going to a restaurant to celebrate the end of the project, Greg listens attentively. This is an example of Select one: a. selective listening. b. pseudo listening. c. mindless listening. d. prejudgment. e. defensive listening

a. selective listening.

As soon as the news program begins an interview with the President of the United States, Dolores quits paying attention and she mumbles to herself, "I already know everything he has to say and I don't want to hear it again." Dolores's ability to listen is being hindered by Select one: a. message overload. b. prejudgment. c. preoccupation. d. message complexity. e. noise.

b. prejudgment.

A noisy room is an example of what obstacle to listening? Select one: a. conversational distraction b. diversionary distraction c. environmental distraction d. preoccupational distraction e. message complexity

c. environmental distraction

What are the two ways that mindfulness can enhance communication? Select one: a. increases others' understanding of how you feel and leads others to express communication overtly b. expresses communication covertly and increases our understanding of how someone feels or thinks c. increases our understanding of how someone feels and thinks about what they are saying and leads others to express themselves in greater depth d. helps others select information to communicate about and also helps them to be receptive to messages e. increases our satisfaction for communication by helping us to fully attend to the message and leads us to think more critically about who and what

c. increases our understanding of how someone feels and thinks about what they are saying and leads others to express themselves in greater depth

Randy says "I am really bummed out about not getting any job offers." His roommate Lance responds, "Sounds as if you're feeling pretty low about the response so far." Lance's communication is an example of Select one: a. pseudolistening. b. relying on mnemonics. c. paraphrasing. d. elistening. e. ambushing

c. paraphrasing.

All of the following are part of the listening process EXCEPT Select one: a. responding. b. remembering. c. interpreting. d. judging. e. being mindful.

d. judging.

While listening to her friend Bill, Judy occasionally says, "tell me more" or "that's interesting; go on." These are examples of what type of communication to demonstrate interest and attentiveness? Select one: a. mindful mnemonics b. paraphrasing c. monitoring d. minimal encouragers e. None of these answers are correct

d. minimal encouragers