OP-008 Posttest

Which of the following quality-control tools is used to analyze a sequence of events and find relationships within it:

Flow chart

Which of the following quality-management tools helps managers to determine whether or not a product meets customer needs:

House of quality matrix

Which of the following is a widely used set of quality-management standards:

ISO 9000

Which of the following is a true statement regarding the Taguchi method:

It requires a lot of time, effort, and money in the beginning.

David, an assembly-line worker, has a sheet of paper at his station to record the number of defective products he finds during his shift. This paper is called a

check sheet

Which of the following quality-control methods improves quality by saving time and allowing potential problems to be caught earlier in the product design and development process:

concurrent engineering

A key tool in statistical process control is the

control chart.

"Big Q" focuses on

exceeding customer expectations.

Another term for quality is

excellence

Which of the following is another name for a bar graph:

histogram

A fishbone diagram is a quality-control tool used to

identify cause and effect

Lean production focuses on

maximizing customer value while minimizing waste.

Which of the following is considered the worst of the seven wastes identified in lean production:

overproduction

Which of the following quality-management tools helps managers to determine which problems need immediate attention:

pareto chart

A focus on how things are done, rather than just outcomes, is known as

process orientation

Supervising business and manufacturing processes to ensure quality and efficiency is a quality-control method known as

process performance management.

Failure to focus on quality management may result in

product recalls

Which of the following quality-control tools is a graphical representation of two variables that is used to determine cause and effect:

scatter diagram

"Little Q" is a __________ way of thinking.

tactical

"Big Q" is also known as

total quality management