Oral Communications Exam

Which classical term refers to the influence of reasonable evidence presented in an organized manner in a persuasive speech?

LOGOS

Tony works as a corporate executive at a financial institution in Chicago. His colleagues always complimented him on the way he dressed to work, but he always ignores them. Why does Tony ignore the positive compliments from his colleagues?

LOW SELF-ESTEEM

Complete the sentence: _____________refers to the process by which we learn to understand, produce, and use words to communicate within a given language group.

Language acquisition

True or False: Unless we are exposed to various cultural groups and learn how others perceive us and the world around them, we will likely have a narrow or naive view of the world and assume that others see things the way we do.

TRUE

rue or False: The halo effect occurs when initial positive perceptions lead us to view later interactions as positive.

TRUE

Identify the categories that can be used to describe the general purpose of a speech. (Select all that apply)

TO INFORM, PERSUADE,ENTERTAIN

Which pattern of organization is established in the following statement: My identity is comprised of three roles: wife, mother, and sailor.

TOPICAL

Feeling frightened, anxious, or nervous about speaking in public is natural and normal.

TRUE

Parallel wording should be used for key organizational elements of the speech in order to make it more listenable and help the audience to follow the speech.

TRUE

Relaxation exercises, such as deep breathing or stretching, can counteract the physical signs of speech anxiety.

TRUE

True or False: Culture influences how we engage in conflict based on our cultural norms regarding individualism or collectivism and concern for self-face or other-face.

TRUE

True or False: The self-serving bias is a perceptual error through which we attribute the cause of our successes to internal personal factors while attributing our failures to external factors beyond our control.

TRUE

In which situation would it be most appropriate for a speaker to read from a manuscript?

A speech on international policy at the United Nations

Which of the following is an example of persuasive speaking?

A volunteer urging a group of citizens to sign a petition.

The following statement is an example of which type of logical fallacy? Mr. Green's recommendations for the city budget cannot be trusted because he was arrested for shoplifting when he was in college.

AD HOMIAN

Complete the sentence: The complexity of communication interaction is more evident in the _________________ model of communication because of the social, relational, and cultural contexts that have been added.

ANSWER: TRANSATION

Slurring words together and saying "dunno" instead of "don't know" is an error in...

ARTICULATION

Which of the following describes characteristics of critical listening?

Analyzing and evaluating a message to determine whether to reject it, accept it, or to withhold judgement

Which speaking situation would most likely require an impromptu delivery?

Answering a question when called upon by the professor during a class meeting.

Which of the following behaviors are indicators of active listening? (select all that apply)

Asking relevant questions Fidgeting Maintaining eye contact Taking notes --ALL ANSWERS

Sandra is giving a presentation in her physics class and is worried about what she should do with her hands. According to the recommendations in our readings, she should...

Be spontaneous and gesture naturally.

Which pattern of organization is established by the following statement: My carefree childhood, my rebellious teenage years, and my acceptance of adult responsibilities are important stages in the development of my identity.

CHRONOLOGICAL

Complete the sentence: ___________varies by culture and context and involves the negotiation of and reflection on our actions regarding what we think is right and wrong.

COMMUNICATION ETHICS

During her speech on malpractice insurance, the head of the local branch of the American Medical Association consistently avoided making eye contact with her audience. The audience could likely interpret this avoidance of eye contact as a sign of the speaker's...

COMPETANCE

Which of the following statements is an example of a proposition of value?

Capital punishment is morally wrong.

What are three key ways to address public speaking anxiety constructively? (Select all that apply)

Cognitive Restructuring Complete Avoidance Skills Training Systematic Desensitization ALL APPLY

Which of the following is not one of the main types of listening?

Critical listening Discriminative listening Empathetic listening Informational listening --Practical listening

hich form of logical reasoning begins with a known general principle that leads to a specific conclusion?

DEDUCTION

Which classical term refers to the influence of the speaker's credentials and character in a persuasive speech?

ETHOS

At what stage in the listening process do we make judgments about the credibility, completeness, and worth of the message that we have heard?

EVALUATING

Enzo is giving a speech in his art history course. He has carefully prepared and practiced his speech and plans to deliver it using a set of note cards. What kind of delivery is Enzo using?

Extemporaneous

Establishing your credibility is important only when delivering an informative speech.

FALSE

Practicing your speech only in your head is acceptable and will prepare you sufficiently to deliver your speech successfully.

FALSE

Preparing yourself to listen is not an important element of effective listening.

FALSE

True or False: The accommodating style of conflict management often represents a high concern for self and low concern for others.

FALSE

True or False: The collaborating style involves a low concern for self and a high concern for other and is and usually indicates little investment in the conflict situation and the relationship.

FALSE

Verbally citing the source of supporting material is not one of the key elements of academic and professional public speaking.

FALSE

You should pack a short informative speech with as much information as possible to ensure that your audience fully understands the topic.

FALSE

f a speech is well-researched and well-prepared, poor delivery of the speech will not affect how the audience will receive the message and absorb the information.

FALSE

The following statement is an example of which type of logical fallacy? We only have two choices: tax junk food or let our children become obese.

FALSE DILEMMA (EITHER/OR)

Which of the following IS NOT one of the functions of language?

LANGUAGE IS USELESS

Which objectives should you accomplish in your introduction?

Get your audience's attention. b) Introduce your topic. c) Establish credibility and relevance. d) Preview your main points. e) ALL ANSWERS

Complete the sentence: Caleb first met Johanna at a party, and wanted to get to know her better. To do this, he will have to move information from the ______________ pane in the Johari Window to the ___________ pane

HIDDEN,OPEN

Which form of logical reasoning begins with a collection of specific facts or details that lead to a general conclusion and is also known as arguing from example?

INDUCTION

Which of the following is not one of the four principles of outlining?

KEYWORDS

Complete the sentence: ______________ refers to the study of hand, arm, body, and face movements.

KINESICS

Which classical term refers to the influence of emotional appeals in a persuasive speech?

PATHOS

Complete the sentence: ___________________ are concerned about the needs and feelings of others and may get distracted from a specific task or the content of a message in order to address feelings.

PEOPLE ORIENTED LISTENERS

Complete the sentence: _____________ is a strategy to help us monitor our reactions to and perceptions about people and communication.

PERCEPTION CHECKING

Complete the sentence: _____________ refers to a person's general way of thinking, feeling, and behaving based on underlying motivations and impulses.

PERSONALITY

A speech that attempts to convince other people to change their attitude or behavior on an issue is referred to as

PERSUASICE SPEECH

Which term refers to how high or low your voice is?

PITCH

Complete the sentence: ___________refers to the use of space and distance within communication.

PROXEMICS

Which of the following phrases best describes the satisfaction step of Monroe's Motivated Sequence?

Present solutions and explain how these will address the causes and symptoms of the problem.

Complete the sentence: ____________ noise stems from our mental and emotional state, but ___________ noise emanates from our physical body.

Psychological, physiological

Which term refers to how fast or slow you speak?

RATE

Complete the sentence: Listening is the process of ____________ interpreting, recalling, evaluating, and ____________ to verbal and nonverbal messages.

RECIVING, RESPONDING

Complete the sentence: We interpret information using___________, which allow us to assign meaning to information based on accumulated knowledge and previous experience.

SCHEMATA

Complete the sentence: _________________refers to our tendency to pay attention to the messages that benefit us in some way and filter others out.

SELECTIVE ATTENTION

Complete the sentence: ____________refers to the overall idea of who a person thinks he/she is.

SELF-CONCEPT

Complete the sentence: Pedro did a good job on his first college speech. During a meeting with his professor, Pedro indicates that he is confident going into the next speech and thinks he will do well. This skill-based assessment is an indication that Pedro has a high level of _______________related to public speaking

SELF-EFFICIANCY

Complete the sentence: ________________refers to the judgments and evaluations we make about our self-concept.

SELF-ESTEEM

Complete the sentence: ____________in speeches are statements that help audience members navigate the turns of your speech.

SIGNPOSTS

Which of the following is not part of the process of perception?

SIMULATION

The following statement is an example of which type of logical fallacy? Once we allow the postal service to stop Saturday delivery, then it will only be a matter of time until there is no mail delivery at all.

SLIPPERY SLOPE

By the end of my speech, the audience will be convinced that human trafficking is wrong and must be stopped." This statement is an example of:

SPECIFIC PURPOSE STATEMENT

DEFINITON OF PREDUCJICE

Sets of beliefs that we develop about groups, which we then apply to individuals from that group.

What are the three major parts of a well-structured speech?

The introduction, the body, and the conclusion.

Which of the following are important aspects of communication ethics?

The way we talk. b) The words we choose to use. c) The actions we take after we are done speaking. ---d)--- ALL OF THE ABOVE e) None of the above.

Which of the following are some of the main purposes of listening? (select all that apply)

To critically evaluate other people's messages To better our understanding of other people's messages To indicate we are interested and paying attention To empathize with others and show we care ANSWER: ALL

Which term refers to changes in the different vocal qualities as you speak?

VOCAL VARIETY

Which term refers to how loud or soft (quiet) your voice is?

VOLUME

Which of the following statements is an example of a proposition of fact?

William Shakespeare did write the plays that are attributed to him.

Which of the following statements is an example of a proposition of policy?

William Shakespeare did write the plays that are attributed to him. Capital punishment is morally wrong. ---The Electoral College should be abolished

The competing style indicates:

a high concern for self and a low concern for other.

One way to progress toward communication competence is to become a more mindful communicator. Which of the following should a mindful communicator do?

a) Actively and fluidly process information. b) Be sensitive to communication contexts and multiple perspectives. c) Adapt to novel communication situations. d) None of these answers. e) ANSWER A,B,C

Which of these tips will be help you brainstorm and narrow a topic?

a) Brainstorm topics that you are familiar with, and which you interest you. b) Choose a topic appropriate for the assignment/occasion. c) Choose a topic that you can make relevant to your audience. d) Choose a topic that you have the resources to research. e) ALL OF THESE ANSWERS

Identify which of the following are the levels of communication competence:

a) Conscious competence b) Conscious incompetence c) Unconscious competence d) Unconscious incompetence e) ANSWER: ALL OF THESE ANSWER

Which of the following are supporting material for your speech?

a) Examples b) Explanations c) Statistics d) Testimony e) ALL ANSWERS

Which of these are the principles stated in the Credo for Ethical Communication from the National Communication Association?

a) Freedom of speech. b) Accepting responsibility for our communication. c) Tolerance of dissent. d) Avoiding communication that degrades others. e) ALL OF THESE ANSWERS

What are common perceptual errors that occur in the process of attribution?

a) Fundamental attribution error. b) Self-serving bias. c) Self-talk. d) Self-image. e) ANSWERS A,B

According to the National Communication Association, which of the following competencies are important for college graduates?

a) Listen attentively. b) Manage conflict. c) Communicate ethically. d) Be open-minded about another's point of view. e) ANSWER: ALL OF THESE ANSWERS

Which of the following are principles of nonverbal communication?

a) Nonverbal communication conveys important interpersonal and emotional messages. b) Nonverbal communication is more ambiguous. c) Nonverbal communication is more credible. d) None of the above are principles of nonverbal communication. e) ANSWERS A,B,C

What are some of the ways to reduce speaking anxiety?

a) Start your outline and research early. Better information = higher confidence. b) Practice and get feedback from a trusted source. c) Take deep breaths. It releases endorphins, which naturally fight the adrenaline that causes anxiety. d) Prepare, prepare, prepare! Practice is a speaker's best friend. e) ANSWER ALL OF THESE ANSWERS

Which of the following should a speaker do in the conclusion of a speech?

a) Summarize the importance of the topic. b) Review the main points. c) Provide closure. d) Introduce a new topic. e) ANSWERS A,B,C

How is a thesis statement different from a specific purpose statement?

a) The thesis statement is content centered. b) The thesis statement is audience centered. c) The thesis statement is incorporated into the spoken portion of a speech. d) ANSWERS A,C

How do communication models help us?

a) They simplify the communication process by providing a visual representation of the various aspects of a communication encounter. b) They allow us to see specific concepts and steps within the communication process. c) They define communication. d) They enable us apply communication concepts. e) ANSWER: ALL OF THESE ANSWERS

Complete the sentence: Interpersonal conflict occurs in interactions where there are real or perceived _____________________.

a) incompatible goals b) scarce resources c) opposing viewpoints d) ANSWERS, A,B,C

Complete the sentence: The self-serving bias refers to our tendency to over attribute our successes to _________________________.

a) internal factors b) over attribute our failures to external factors c) selective perception d) halo effect e) ANSWERS A AND B

The transaction model of communication differs from the transmission and interaction models in significant ways, including which of the following:

a) the conceptualization of communication. b) the role of sender and receiver. c) the role of context. d) ANSWER:ALL THE ABOVE