org mgmt module 1

The planning steps of the planning/control cycle are

(1) make the plan and (2) carry out the plan.

According to Porter, the cost-focus and focused-differentiation strategies have what in common?

Both focus on narrow markets.

Based on what you learned about the career competency of understanding the business, which of the following would be a pre-interview red flag?

Current news stories about the company describe events that are inconsistent with what you learned about its mission, values, and culture.

Organizational weaknesses in a SWOT analysis are

drawbacks that hinder an organization in executing strategies

Management is defined as the pursuit of organizational goals

efficiently and effectively

The employees of a boat manufacturing facility are meeting to discuss ways to control rising costs, which are affecting their bonus (incentive pay). The employees are internal stakeholders of the factory.

true

Two managers from Home Imports were talking to Connor, their district manager, about Jasmine, the unpopular store manager. Veronica, the assistant manager, said, "I believe I speak for other managers and employees when I say that Jasmine acts like she knows it all. We all feel that Jasmine does not listen to any of us. She always thinks her way is right and does not want to consider any other opinions." If true, Jasmine is an example of a geocentric manager.

true

Willow, a plant manager, wants to institute a compensation system in which more efficient workers earn higher wages. Willow is proposing to institute a differential rate system.

true

Believing that employees should be promoted solely on the basis of merit, that no bribes will be paid to foreign officials to obtain business licenses, and that companies should offer extended maternity leave upon the employee's request are examples of

values

All of Jeremiah's subordinates think he is an abusive supervisor because he

yells, grunts, and calls them names.

During a job interview, how can you demonstrate your decision-making skills?

Describe a time in which you used intuition.

The Equal Employment Opportunity Commission (EEOC) requires employers with 100 or more workers to report how much workers are paid, including breakdowns by employee sex and ethnicity. In this example, the EEOC is a

Government regulators

A 2019 study by the ________ found that the world needs a massive carbon tax in the next ten years to limit climate change. The tax would be $75 per ton by 2030.

International Monetary Fund

Mark Zuckerberg stated that Facebook's early idea was to "Move fast and break things." He set that as his strategy for the company. Was he using the concept of strategy correctly?

No, because a strategy sets a long-term goal and direction for an organization.

The Management in Action case details how Russia and Brazil continue supporting China's Huawei. Brazil, Russia, and China are three major emerging economies. Which of the following countries is a fourth emerging economy?

South Africa

Uday, who is a middle-school principal, has a reputation in the community as a tough manager. Many parents have heard Uday yell at his teachers because he feels they are lazy, lack ambition, and hate to work. Uday is a ________ manager.

Theory X

Which of the following is a key benefit of studying theoretical perspectives on management?

They serve as a guide to action and a source of new ideas.

"All birds lay eggs. A swan is a bird. Therefore, a swan lays eggs." This passage is an example of

a syllogism

A small, privately-owned airline, Sandpiper Air, shares a small airport with its competitor, Aeromass, as well as a café. The customers, taxi drivers, and other townspeople frequently interact with Aeromass and the café in addition to Sandpiper Air. Sandpiper Air is an example of

an open system

Decisions are sometimes based on an initial figure due to

anchoring and adjustment bias.

Ethnocentric managers believe that their native country, culture, language, and behavior

are superior to others

Seiko wants to broaden her functional business knowledge. Which of the following activities should she engage in?

attending a business conference

To make picking orders more efficient, Amazon uses ________ to bring items from all over the warehouse to the packing area and then return the bins to storage.

autonomous devices

When the manager of a local auto repair shop sets goals and then develops a blueprint for how to achieve them, she is

planning

"Good" boards have balanced gender representation

true

________ is the group of 21 Pacific Rim countries whose purpose is to improve economic and political ties, and to reduce tariffs and other trade barriers across the region.

APEC

Kumail initiated MBO in his company 12 months ago. Now, Kumail about to conduct his first-ever performance appraisals with his employees. Which of the following statements would you offer to Kumail as advice?

Be sure to reward employees who meet their objectives.

With the community interested in eating healthy, Karima thought a restaurant centered on her grandmother's Mediterranean-style recipes would be popular. Her decision was uncertain, but it felt "right" to honor her grandmother by opening this restaurant. Karima is enacting

MBO

Which of the following is an accurate example of a sociocultural force related to Millennials and Gen Zs?

Millennials and Gen Zs are getting married later in life.

The owners of a startup coffee shop intend to offer several specialty coffee blends. Would this represent rarity in terms of competitive advantage?

Not relevant; specialty blends lead to competitive advantage regardless of rarity.

After a third complaint about how her company was handling customer service requests, Catalina developed a code of ethics to specify

a formal written set of ethical standards guiding her organization's actions.

A key contribution of ________ was the identification of the major functions of management which are planning, leading, organizing, and controlling.

administrative management

As his business grows, Kirvo knows his most important business needs are automated business process, data analysis, and customer engagement. What would you recommend to Kirvo to help him?

artificial intelligence

Countertrading is ________ goods for goods.

bartering

For organizational goal setting to be effective, goals must

be applied organizationwide

________ is the process by which a company compares its performance with that of high-performing organizations.

benchmarking

Predictive Health, a fast-growing medical research firm, has accumulated so much patient information that conventional database management systems cannot handle its needs. Therefore, Predictive Health purchased very sophisticated analysis software and supercomputing-level hardware to leverage the power of

big data

Which of the following is an approach that increases creativity by limiting social cues and encouraging an uninterrupted flow of ideas?

brainwriting

The BCG matrix is a means of evaluating strategic business units based on their

business growth and share of the market

Prior to opening his new salon, Symon is deciding what types of services to offer, the anticipated profits and expenses, the tasks of various employees, and how those jobs will be handled. Symon is creating a

business model

MBO works by objectives moving through the organization; that is, top managers set general organizational objectives, which are translated into divisional objectives, which are translated into departmental objectives. The hierarchy ends in individual objectives set by each employee. This is an example of MBO ________ through the organization.

cascading down

Scientists are in overwhelming agreement that ________ is a growing threat and will cause major changes in temperature, precipitation, wind patterns, and similar matters over several decades.

climate change

Because upper management must deal with problems that are ambiguous but that could have far-reaching consequences, ________ skills are particularly important for top managers

conceptual

Tenshi is the president of a regional bank that primarily serves small rural towns throughout an eight state region in the Midwest. A few years into her tenure, some of her bank's customers began moving their accounts to competitors that provided online services. Tenshi had to determine which online banking services would help retain her customers and which were not worth the investment in technology. In the meantime, Tenshi had to maintain quality and innovation on more traditional cashier and drive-through services. To understand how the bank's overall service offerings fit together, Tenshi utilized her ________ skills.

conceptual

Based on what you read in the Management in Action case, assume law enforcement only sought to seek data that affirms their position that Juul is breaking the law, and discounted information showing the company was not doing so. This means that law enforcement is most likely suffering from the ________ bias.

confirmation

After reviewing her department's results, Laurel decided that she needed to cut more costs for the department to meet its profitability goal for the year. Eliminating the unplanned advertising expenses is one way to

correct deviations in the plan being carried out

To maximize profitability and competitiveness, firms must

create alignment across all levels

Every Saturday, Martin and hundreds of other shoppers visit Home Pro, a home improvement supply store, to buy supplies for their home improvement projects. These shoppers are ________ of Home Pro.

customers

There are many positive effects to globalization, but which of the following would be a negative effect?

data sharing

Which important aspect of goal setting helps you keep an eye on the big picture and is useful for giving yourself feedback?

deadlines

Kayo initiates and encourages innovation, fixes unforeseen problems, sets priorities about the use of resources, and works with others to accomplish organizational goals. Together, these responsibilities comprise which type of managerial role?

decisional

A company that gradually phases out product lines or liquidates its inventory is pursuing a ________ strategy.

defensive

DeVonte is following the process for managing his career readiness. First, he identified the competencies he wanted to develop, then he considered how content in his textbook relates to his targeted competencies. Next, DeVonte should

determine which competencies are easiest to model for others.

Goal displacement, satisficing, and groupthink are

disadvantages of group decision making.

Tina has a master's degree, 12 years of managerial experience, and excellent marks on her annual performance reviews. Although she rarely talks about her personal life at work, Tina has a framed photo of her wife and their kids on her desk. Recently, Tina learned that she was passed over for a promotion, and that Lauren who has fewer years of experience and no graduate degree was selected for the promotion. This causes Tina to wonder if it was because of which kind of ethical misconduct?

discrimination

Food Well Inc. is an organization that operates several companies that market bulk food products, restaurant equipment, and disposable dishes. Recently, Food Well acquired a restaurant consulting division. Food Well is pursuing a(n) ________ strategy.

diversification

Isamu owns I Pity the Foot, a retail shoe store. Isamu carefully controls costs by ordering in bulk, limiting labor costs, and renting the additional space in his building to another business. Isamu is an example of a(n) ________ manager.

effcient

The director of human resources, Sierra, is widely regarded as being sharp in her decision making and as usually meeting her goals. Sierra is an example of a(n) ________ manager.

effective

Tyrone manages a small lakefront shop that sells fishing tackle and boating gear. One of Tyrone's employees recently suggested that the shop begin to sell variety bags of 3 or 4 fishing lures. Tyrone implemented this idea and the shop now averages selling five variety bags each day. Tyrone's acceptance and implementation of the employee's idea shows that he embraces the ________ role.

entrepreneur

Warrick has a Bachelor's degree in ethics and human resources, and he has extensive experience working with employees and managers regarding ethics, especially in the area of ethical dilemmas. In his current position he has assisted extensively in determining if the company's decisions are both ethical and lawful. Based on his background, Warrick would probably be ideally suited for the position of

ethics officer.

How often should a company revise its strategic plan?

every 1 to 2 years

In her strategic planning, the CEO of a home goods manufacturing company is aiming to improve customer service by concentrating on distributors, local communities, and special-interest groups. These three groups are

external stakeholders

A greenfield venture is a strategic alliance with individuals and organizations in developing nations; the venture's goals are to assist, educate, and share the risks and rewards of starting a new nonprofit organization in the developing country.

false

An industrial food-processing factory has been applying the behavioral science approach to management for over 100 years. However, because that method of management is too simplistic for practical use, the factory managers should begin implementing principles of the newer and more sophisticated human relations movement, which is the most contemporary approach to management.

false

Executive Office Supply, a small family-owned company, sells high-priced desks, some as expensive as $10,000, to executives in its area. Very few companies have chosen to market this product, and Executive Office Supply has enjoyed record profits over the last 25 years. Because Executive Office Supply is a small, successful company, you would advise them not to utilize strategic planning.

false

Jack Welch's technique for developing business-level strategy represents an academic approach.

false

Jake is a proponent of open systems. He takes issue with the classical viewpoint because he believes it promotes an exhausting amount of outside feedback, much of which is not credible. Based on management theory, Jake has identified a valid problem with the classical viewpoint.

false

Jeffrey Pfeffer and Robert Sutton believed that evidence-based management is founded on the belief that facing the hard facts about what works and accepting the nonsense that passes for sound advice will help organizations perform better.

false

Ming-Na, a marketing data analyst with Robust Brews Coffee, was tasked with determining if customers liked the new blond roast blend. According to Robust Brews' sales data, over 4,000 customers purchased the new coffee last month. If Ming-Na surveys 25 of those customers to determine if they like the coffee or not, she will most likely suffer from confirmation bias.

false

NAFTA is a trading bloc consisting of the United States, Canada, Panama, and Mexico.

false

The University of Calabasas senior leadership team had to quickly make a decision on whether to hold classes in-person or online due to COVID-19. Its president is known to be very people-oriented and avoids conflict as much as possible. Based on what you know about decision-making styles, the university president's style will be effective in this ambiguous situation.

false

The task environment of the local bowling alley consists of just two groups, customers and stockholders, who give the managers the daily tasks that the bowling alley's employees will handle.

false

When Zappos.com says it aims "to simultaneously deliver happiness to customers, employees, vendors, shareholders, and the community," it is stating its code of ethics.

false

When evaluating the alternatives of a decision, managers need to base decisions strictly on cost, quality, and feasibility.

false

Pineapple Whip, a company that makes an ice cream-like treat using pineapple, sells its branding, production techniques, and proprietary flavors to other companies for a fee and a share of the profits. Pineapple Whip is engaged in

franchising

Based on the text, many companies are interested in expanding globally in order to

gain access to supplies, new markets, and lower labor costs

Growth, stability, and defensive strategies are common ________ strategies.

grand

According to the ________, Javier must have access to food and shelter to be motivated, but he will also seek recognition and acceptance.

hierarchy of human needs

Isaiah knows that what his boss has asked him to do is not in the best interest of the company. He also knows that if he does not do what he was asked to do, he will be written up and put on disciplinary action. He decides instead to do what his boss wants, just slower than his boss may have liked. Isaiah is using the principle of

if all else fails, slow the spread of bad practice.

An advertising firm wants to begin using AI to sort through lists of customers, verify contact information, and segment names by target demographics. The leaders of the advertising firm know that

implementation is the biggest AI challenge.

The Global Market is a chain of U.S. grocery stores where customers can purchase foods, beverages, and canned goods from other countries. Global Market is an example of a company that

imports

A manager who utilizes the contingency viewpoint may be labeled as which of the following?

inauthentic

At Naoki's Jewelry Store, there are fine jewels, expert employees, and modern security features. These are considered ________ in the store's system.

inputs

The systems viewpoint sees organizations as entities made up of four interrelated parts known as

inputs, outputs, transformation processes, and feedback.

The board of directors for a regional trucking company is comprised of a chairman/CEO, a president, two executive vice presidents, and 13 additional executives; all of whom are

inside directors

Technical skills consist of the

job-specific knowledge needed to perform well in a specialized field.

Research on MBO shows that participative goal setting is

just as effective as when managers set the goals

When Chloe became a manager at a food processing factory, she learned that many styles of braids and dreadlocks, which are more commonly worn by black women, were against the factory dress code. In response, Chloe proposed a new policy that upheld the food safety guidelines, while not disallowing specific hair styles or types. Chloe's desire to have organizational policies that can be administered impartially follows the ________ approach to deciding ethical dilemmas.

justice

Masato is the billing manager for a large primary care clinic. He has expertise with the accounting software, insurance coverages, and handling client concerns. Because he possesses these technical skills, Masato can be considered a(n) ________ worker.

knowledge

When a cross-town competitor closed suddenly, the number of customers at Janie's Gun Gallery increased dramatically. Janie inspired her team to put in extra effort to meet every customer's needs. Which of the four key management functions was Janie using?

leading

As a veterinarian technician, Alma offers to perform blood tests to hone her diagnostic skills, volunteers to organize the free spay/neuter clinic twice a year, and trains new employees. Alma is developing her career readiness by

learning on the job

During its membership in NAFTA, the United States

lost low-skilled manufacturing jobs and gained employment in autos and aerospace,

The Management in Action case details how some countries are afraid to divest from Huawei because of the unpredictability and cost associated with doing so. Generally, countries exhibiting this type of behavior may be ________ on the cultural dimension of ________.

low; uncertainty avoidance

Destiny has three employees whose work habits she struggles to understand. Spencer likes to come in at noon and work until late in the evening. Lydia comes in early, creates a task list for the day, and only works on what is on the list. Miranda flits in and out of others' cubicles, and seems to always be off task, but when asked for a report, she has it handy. By applying the behavioral viewpoint, Destiny will be better able to

make continuousimprovements

As a manager, you can apply the contingency, which is practical because it calls for you to

make decisions based on the situation

The process for motivating employee performance in which the manager and employee jointly set objectives for the employee, the manager develops action plans, the manager and employee periodically review the employee's performance, and the manager makes a performance appraisal and rewards the employee according to the results achieved is known as

management by objectives

Very often the actions of businesses to make profits result in outcomes that harm the environment. Many scholars recognize the importance of sustainable development, which is an economic development that

meets present needs without compromising the ability of future generations to meet their needs.

Kickstarter, a global crowdfunding platform, states that its purpose as an organization is "to help bring creative projects to life." This is the company's

mission statement

As distribution manager, Hassan is constantly gathering information about shipping rates, improvements in logistics analysis, and competitors' strategies for reducing distribution costs. Hassan is playing the ________ role.

monitor

Pharmakia is a company that develops and manufactures prescription medicines. Recently, Pharmakia has been unable to obtain ingredients key to its medicines, is facing rapidly increasing labor costs, and is paying high tariffs when exporting its medicines. To mitigate these difficulties, Pharmakia should consider becoming a

multinational enterprise

As a store manager, Kanu bargains for fair wholesale prices for the products her company purchases. When handling this responsibility, Kanu is playing the ________ role.

negotiator

Jorge is an associate for a large retailer. Sometimes Jorge works alone answering customer questions or moving inventory. Other times, he works with other associates to rearrange displays or complete large orders. Jorge is probably a(n)

nonmanagerial employee

Those who manage the work on the front lines are most involved with what component of the planning process?

operational planning

Which core business process outlines what needs to be done and who is going to do it?

operations

At Rita's restaurant 'Ritas + Tacos, employees work together to achieve the company's goals and purposes. Rita's 'Ritas + Tacos is a(n)

organization

Which aspect of the VRIO framework examines whether a firm has the control systems, policies, and financing needed to compete?

organization

After closing town hall for several weeks due to the COVID-19 pandemic, the mayor of a small town created a ________ to outline how the city employees would meet their job performance goals while limiting risk of spreading the virus.

plan

As factory supervisor, Miguel wants all 150 workers to complete a required training before the end of the fiscal year which is one month away. He sets a goal of training 15 workers each day. What is Miguel doing?

planning

________ forces affect the way politics shape laws and the way laws shape the opportunities for and threats to an organization. For example, some cities in the United States (including New York City and San Francisco) have set the minimum wage far above the federally mandated minimum wage.

political-legal

LaShawn and his partner, Nathan, have decided to update their firm's computer network, although they have no expertise in this area. Recently, they discussed the many constraints on their decision, such as the complexity of technology, limited time and money, imperfect information, and our conflicting goals. These limitations are hindrances to

rational decision making.

Eamon does not understand how his manager, Chanise, always knows how much of what product to order and how to schedule employee shifts. Studying theoretical management perspectives could help Eamon

realize the meaning of Chanise's decisions.

Local communities are stakeholders of organizations because communities

rely on the tax base from companies and the jobs the company provides.

Mason was a deckhand on the F/V Mack & Jack, a large commercial fishing boat that spent weeks at a time fishing far offshore in the Pacific Ocean. Because fishing vessels are very dangerous work environments, there are many safety regulations and operational procedures that are monitored by the U.S. Coast Guard. When Mason noticed conditions on the F/V Mack & Jack that put himself and his fellow deckhands at risk, the courageous thing to do was

report the conditions even though the boat's operations might be shutdown.

Last week, Nalani had to fire Logan from his entry-level logistics analyst position. Nalani felt that Logan did not receive proper training at Northernmost University. When Laila, also a graduate of Northernmost University, applied for Logan's old position, Nalani did not want to consider hiring her, feeling Laila also probably did not receive the proper training. Nalani was affected by ________ bias.

representativeness

Murad dreamed of working in the fashion industry. He landed a fashion internship, but the company did not hire him when he graduated. After interviewing with eight other companies, Murad still did not have a job upon graduation. Murad viewed his job search struggles as an opportunity to move to Paris, the fashion capital of the world. Murad is demonstrating

resilience

Far ahead of her time, around 100 years ago, Mary Parker Follett anticipated some of today's workplace trends, such as

self-managed teams and worker empowerment.

In the Management in Action case, Stella McCartney's primary focus was on

shared value and sustainable development.

During global culture training for a group of employees who are being transferred to Egypt, Celina, the HR training manager, remarked, "In the Arab world, men often hold hands, which is meant to express ________."

solidarity and friendship

According to management scholars Porter and Nohria, modern managers should expect to

spend almost all of their time communicating with others.

Aanu owns several computer repair shops across northeastern Wisconsin, and she has set a goal for her company of increasing market share in all locations over the next three years. Aanu has set a

strategic goal

You are the sales manager for a multinational solar energy company. Recently, your company distributed its ________ that outlines its long-term goals and directions, including "Reduce energy consumption in our offices by 20 percent," "Grow our market share in China from 3 percent to 10 percent," "Enter a strategic alliance with a partner in New Zealand," and "Equip all sales representatives with an app that allows them to provide an immediate quote when meeting with customers."

strategic plan

Bella Blooms is a successful business that sells a liquid spray fertilizer to farmers. The fertilizer consists of rich, organic, composted material. Recently, Natural Supply, another established fertilizer manufacturer, dramatically increased its marketing to farmers in the region that Bella Blooms views at its target market. When analyzing its industry, Bella Blooms should be concerned about the threat of new entrants.

substitute products and services

Picnix, a meal-kit company, has set a strategic goal of decreasing corporate costs by 12% over the next 4 years. Joseph manages one of Picnix's distribution centers. Installing a just-in-time inventory system and partnering with a new produce wholesaler are ________ that Joseph can implement over the next 12 months to contribute to the strategic goal.

tactical goals

The marketing director for Lifestyle Games, a board game company, wants to improve the company's relationship with its product distributors in hopes of earning more market share and higher profits. Since distributors are part of the ________ environment for Lifestyle Games, higher profits will be good for both Lifestyle Games and its distributors.

task

According to Robert Katz, which three skills do managers develop through education and experience?

technical, conceptual, human

________ is a trading bloc consisting of 27 trading partners in Europe.

the European Union

Artificial intelligence is defined as

the ability of a digital computer or computer-controlled robot to perform tasks commonly associated with intelligent human beings.

________ requires a manager to visit an earlier step in the strategic-management process in order to revise actions if necessary.

the feedback loop

Last week Arturo, CEO of Quality Furniture in Providence, Rhode Island, traveled to Europe to visit customers. While overseas, Arturo checked his e-mail daily and showed his company's website to customers, explaining how the website will help them place orders and receive merchandise more quickly. After visiting the last customer Thursday morning, Arturo was able to return to the corporate office in Providence to meet with his board of directors that night. ________ is the "shrinking" of time and space with air travel and the electronic media.

the global village

Strategic implementation is thought to be

the greatest managerial challenge in strategic management.

The owners of Blazing Pitchforks, a family-owned farm supply outlet in a rural community, are concerned over the news that a large retailer specializing in farm and garden products is building a new store on the other side of town. According to a SWOT analysis, this new retailer is an organizational ________ to Blazing Pitchforks.

threat

An import quota is a(n) ________ that limits ________.

trade barrier; the numbers of a product that can be imported

Myra, a new branch manager, shares her personal story of how she came into the profession, her family life, and the challenges she has faced being biracial. She shares her excitement to learn from everyone and is excited to introduce the new app that will be released to customers in the near future. Myra is demonstrating she is part of a learning organization by

transferring her knowledge

Jamir's Diner is a popular café that specializes in home-cooked meals, friendly service, and a menu that contains vegan and vegetarian dishes (menu items that no other restaurant in the area offers). Jamir's Diner is engaging in strategic positioning by offering the unique menu items of vegan and vegetarian dishes.

true

Lego committed $150 million to convert its operations entirely to renewable energy and to minimize its production and packaging waste. Lego is an example of a company acting in a socially responsible way.

true

Mateo, a florist, recently learned about strategic management and wants to implement this process for his flower shop. Mateo should begin by establishing mission, vision, and values statements.

true

Matias is always on time for work and stays late whenever he is needed. Last week though, he was late three days and asked to leave early on two other days. When it was time to post the schedule for the next week, his manager reduced Matias's hours. When Matias asked why, she told him, "I just can't count on you." Matias's manager has availability bias.

true

Nori and her manager meet monthly to revise objectives and review Nori's progress. This represents the third step of MBO.

true

The "most favored nation" trading status describes a condition in which a country grants other countries favorable trading treatment, such as the reduction of import duties.

true