Organizational Behavior Ch. 1-3

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Which of the following is Step 1 in the three steps of the applied approach to problem solving?

Define the problem

"Individual differences" is a narrow category only used to describe the "Big Five" personality attributes.

False

According to the contingency approach there is always a single way to manage people, teams, or organizations.

False

Acting unethically also means that the person is participating in illegal activity.

False

An employee who values tradition and conformity over achievement will be more than happy to work on a holiday or to miss a child's soccer game.

False

Intelligence cannot be modified or altered.

False

Job involvement represents the extent to which an individual is personally involved with his or her work role. This has nothing to do with job satisfaction.

False

Job satisfaction has a negative association with OCB and a positive relationship with CWB.

False

Organizational commitment exists to the degree that the person is satisfied with his or her job.

False

Lorenzo, a new lawyer at Hughes, Hernandez, and Long, is under pressure to maximize his billable hours. If he doesn't bill enough hours, he will receive negative performance reviews and is likely to lose his job. Lorenzo starts rounding up the minutes on each of his phone calls and meetings to the next 10-minute level. This is an example of

Ill-Concieved goals

Which of the following is not one of the basic dimensions of the Big Five personality dimensions?

Locus of Control

Devon enjoys the job that he's been at since graduating from college three years ago. He has a friend who just took a similar position at another firm and the company has an opening that would fit Devon's experience. The company is offering a 20 percent wage increase, as well a leadership role after a three-month training program. When considering this offer, Devon is thinking about ________ factors.

Situation

Emotions change over time and from situation to situation; therefore, they can be altered more easily.

True

Hard skills are the technical expertise and knowledge required to do a particular task or job function, such as financial analysis, accounting, or operations.

True

Intentions are influenced by the three general motives in Ajzen's model: attitude toward the behavior, subjective norm, and perceived behavioral control.

True

Job satisfaction is not a unitary concept; a person may be satisfied with one aspect of his or her job and dissatisfied with one or more other aspects.

True

People with an external locus of control generally earn lower salaries than those with an internal locus of control.

True

Situations and people are both dynamic—they change.

True

Noel says, "I can type 70 words per minute with no errors." He is expressing

a high self efficiency

A person who ___________ is relatively unconstrained by situational forces and effects environmental change.

has a proactive personality

Which of the following is not an element of emotional intelligence?

intrapersonal intelligence

If your goal is to do well in school and graduate on time and with honors, you are likely to experience __________ emotions such as joy, gratitude, pride, satisfaction, contentment, and relief.

positive

Noel says, "I can type 70 words per minute with no errors." He is expressing

A high self-efficiency

Personal attitudes affect ________ via ________.

Behavior; Intentions

You are unlikely to say anything to someone smoking on your smoke-free campus if you have no intention of confronting the smoker. Your intention reflects the __________ component of your attitude toward people smoking on campus.

Behavioral

When Martin has a perceived conflict with a coworker, he will send them emails that are taunting or insulting. This is an example of

CWB (counterproductive work behavior)

Self-esteem is a broad personality trait composed of self-efficacy, locus of control, and emotional stability.

False

Taylor senses other's emotions, understands their perspectives, and takes active interest in their concerns. This demonstrates her self-management competence.

False

The four skills most desired by employers for workforce 2020 are critical thinking, technical expertise, problem solving, and financial management.

False

The interactional perspective states that behavior is a function of individual, group, and organizational factors.

False

________ occurs when we hold others less accountable for unethical behavior when it's carried out through third parties.

Indirect Blindness

The person-situation distinction allows you to consider unique individual factors as well as situation factors that might be the source of the problem. If an employee leaves because his or her job has become boring and less meaningful, this reflects a(n) ________ factor.

Individual

Which of the following is the most fixed of a person's individual differences?

Intelligence

Core self-evaluations represent a broad personality trait comprised of all of the following except

Interpersonal intelligence

The potential to understand and regulate yourself is ________ intelligence.

Intrapersonal

The final step of the three-step approach of the organizing framework is

Make Recommendations

Examples of organizational citizenship behavior (OCB) include all of the following except

Not expressing interest in the work of others

________ programs help employees to integrate, assimilate, and transition to new jobs.

Onboarding

Which of the following is not a soft skill?

Operations

________ is the extent to which an individual identifies with an organization and commits to its goals.

Organizational Commitment

A manager should use Schwartz's model to understand employees and assign them tasks that are consistent with their values.

True

A problem is a gap between an actual and a desired situation.

True

Asking for frequent feedback is a way to foster engagement in the workplace.

True

Attitudes have three components: affective, cognitive, and behavioral.

True

Cognitive dissonance is the psychological discomfort a person experiences when simultaneously holding two or more conflicting cognitions

True

Most people have the technical skills to succeed at higher-level jobs. However, as you rise through the hierarchy, your job generally will require a more developed set of soft skills, such as communication, emotional intelligence, ethics, and stress management.

True

People program themselves for success or failure by enacting their self-efficacy expectations.

True

The "organizing framework" for understanding and applying OB is based on the systems approach.

True

Schwartz's model suggests that

Values may conflict with each other

The ________ model suggests that managers should monitor employees' perceptions of fairness.

equity

What kind of a response is a manager completing when he or she eliminates the situation in which the problem occurs?

Dissolving

Research has shown that despite the assumption many managers make, proactivity is unrelated to work performance.

False

Marie works as a project manager for a major consumer products firm. She works with beliefs, perceptions, and informal obligations about what she is entitled to receive in return for what she provides to the organization. Marie's beliefs represent a(n)

Psychological Contract

Linguistic intelligence is the potential to learn and use spoken and written languages.

True

One cause of the increase in intelligence observed in developed countries is better nutrition.

True

Unethical behavior erodes trust, and also negatively affects cooperation in organizations.

True

Danny is convinced that the new recycling program implemented at his company is worth the extra effort of sorting his waste. He believes in this so strongly that he reminds everyone in the department that they should all get on board and gives an extensive presentation at the monthly meeting. Danny values

Universalism

People with __________ often see the causes of events in their lives as due to luck or other environmental factors.

an external locus of control

Spatial intelligence is likely to be most valuable to a

fighter pilot

Interpersonal skills involve all of the following except

teamwork.


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