Organizational Behavior Ch. 1-3
Which of the following is Step 1 in the three steps of the applied approach to problem solving?
Define the problem
"Individual differences" is a narrow category only used to describe the "Big Five" personality attributes.
False
According to the contingency approach there is always a single way to manage people, teams, or organizations.
False
Acting unethically also means that the person is participating in illegal activity.
False
An employee who values tradition and conformity over achievement will be more than happy to work on a holiday or to miss a child's soccer game.
False
Intelligence cannot be modified or altered.
False
Job involvement represents the extent to which an individual is personally involved with his or her work role. This has nothing to do with job satisfaction.
False
Job satisfaction has a negative association with OCB and a positive relationship with CWB.
False
Organizational commitment exists to the degree that the person is satisfied with his or her job.
False
Lorenzo, a new lawyer at Hughes, Hernandez, and Long, is under pressure to maximize his billable hours. If he doesn't bill enough hours, he will receive negative performance reviews and is likely to lose his job. Lorenzo starts rounding up the minutes on each of his phone calls and meetings to the next 10-minute level. This is an example of
Ill-Concieved goals
Which of the following is not one of the basic dimensions of the Big Five personality dimensions?
Locus of Control
Devon enjoys the job that he's been at since graduating from college three years ago. He has a friend who just took a similar position at another firm and the company has an opening that would fit Devon's experience. The company is offering a 20 percent wage increase, as well a leadership role after a three-month training program. When considering this offer, Devon is thinking about ________ factors.
Situation
Emotions change over time and from situation to situation; therefore, they can be altered more easily.
True
Hard skills are the technical expertise and knowledge required to do a particular task or job function, such as financial analysis, accounting, or operations.
True
Intentions are influenced by the three general motives in Ajzen's model: attitude toward the behavior, subjective norm, and perceived behavioral control.
True
Job satisfaction is not a unitary concept; a person may be satisfied with one aspect of his or her job and dissatisfied with one or more other aspects.
True
People with an external locus of control generally earn lower salaries than those with an internal locus of control.
True
Situations and people are both dynamic—they change.
True
Noel says, "I can type 70 words per minute with no errors." He is expressing
a high self efficiency
A person who ___________ is relatively unconstrained by situational forces and effects environmental change.
has a proactive personality
Which of the following is not an element of emotional intelligence?
intrapersonal intelligence
If your goal is to do well in school and graduate on time and with honors, you are likely to experience __________ emotions such as joy, gratitude, pride, satisfaction, contentment, and relief.
positive
Noel says, "I can type 70 words per minute with no errors." He is expressing
A high self-efficiency
Personal attitudes affect ________ via ________.
Behavior; Intentions
You are unlikely to say anything to someone smoking on your smoke-free campus if you have no intention of confronting the smoker. Your intention reflects the __________ component of your attitude toward people smoking on campus.
Behavioral
When Martin has a perceived conflict with a coworker, he will send them emails that are taunting or insulting. This is an example of
CWB (counterproductive work behavior)
Self-esteem is a broad personality trait composed of self-efficacy, locus of control, and emotional stability.
False
Taylor senses other's emotions, understands their perspectives, and takes active interest in their concerns. This demonstrates her self-management competence.
False
The four skills most desired by employers for workforce 2020 are critical thinking, technical expertise, problem solving, and financial management.
False
The interactional perspective states that behavior is a function of individual, group, and organizational factors.
False
________ occurs when we hold others less accountable for unethical behavior when it's carried out through third parties.
Indirect Blindness
The person-situation distinction allows you to consider unique individual factors as well as situation factors that might be the source of the problem. If an employee leaves because his or her job has become boring and less meaningful, this reflects a(n) ________ factor.
Individual
Which of the following is the most fixed of a person's individual differences?
Intelligence
Core self-evaluations represent a broad personality trait comprised of all of the following except
Interpersonal intelligence
The potential to understand and regulate yourself is ________ intelligence.
Intrapersonal
The final step of the three-step approach of the organizing framework is
Make Recommendations
Examples of organizational citizenship behavior (OCB) include all of the following except
Not expressing interest in the work of others
________ programs help employees to integrate, assimilate, and transition to new jobs.
Onboarding
Which of the following is not a soft skill?
Operations
________ is the extent to which an individual identifies with an organization and commits to its goals.
Organizational Commitment
A manager should use Schwartz's model to understand employees and assign them tasks that are consistent with their values.
True
A problem is a gap between an actual and a desired situation.
True
Asking for frequent feedback is a way to foster engagement in the workplace.
True
Attitudes have three components: affective, cognitive, and behavioral.
True
Cognitive dissonance is the psychological discomfort a person experiences when simultaneously holding two or more conflicting cognitions
True
Most people have the technical skills to succeed at higher-level jobs. However, as you rise through the hierarchy, your job generally will require a more developed set of soft skills, such as communication, emotional intelligence, ethics, and stress management.
True
People program themselves for success or failure by enacting their self-efficacy expectations.
True
The "organizing framework" for understanding and applying OB is based on the systems approach.
True
Schwartz's model suggests that
Values may conflict with each other
The ________ model suggests that managers should monitor employees' perceptions of fairness.
equity
What kind of a response is a manager completing when he or she eliminates the situation in which the problem occurs?
Dissolving
Research has shown that despite the assumption many managers make, proactivity is unrelated to work performance.
False
Marie works as a project manager for a major consumer products firm. She works with beliefs, perceptions, and informal obligations about what she is entitled to receive in return for what she provides to the organization. Marie's beliefs represent a(n)
Psychological Contract
Linguistic intelligence is the potential to learn and use spoken and written languages.
True
One cause of the increase in intelligence observed in developed countries is better nutrition.
True
Unethical behavior erodes trust, and also negatively affects cooperation in organizations.
True
Danny is convinced that the new recycling program implemented at his company is worth the extra effort of sorting his waste. He believes in this so strongly that he reminds everyone in the department that they should all get on board and gives an extensive presentation at the monthly meeting. Danny values
Universalism
People with __________ often see the causes of events in their lives as due to luck or other environmental factors.
an external locus of control
Spatial intelligence is likely to be most valuable to a
fighter pilot
Interpersonal skills involve all of the following except
teamwork.
