Organizational Behavior (ch 15)

Rather than dealing openly with conflict, __________ conflict cultures resist conflict with tactics such as withholding information or withdrawing from contact with coworkers. a. dominating b. collaborative c. strategic d. avoidant e. passive-aggressive

e. passive-agressive

The strength or weakness of a culture reflects the degree to which the culture a. produces year-over-year bottom-line growth. b. outperforms competitors. c. maintains market dominance. d. encourages competition among employees. e. energizes employees by clarifying appropriate behavior.

e. energizes employees by clarifying appropriate behavior.

An _________ is a physical manifestation of an organization's culture. a. enacted value b. espoused value c. artifact d. assumption e. experiential practice

c. artifact

According to Fortune magazine, the most admired organizations are those that are the most a. profitable. b. successful. c. innovative. d. functional. e. improved.

c. innovative

Organization culture resists change for all of the following reasons EXCEPT a. it is typically communicated through stories and symbols. b. it embodies the basic values in the firm. c. it changes so frequently that employees begin to resist further change. d. it is often taken for granted. e. it involves changing basic assumptions.

c. it changes so frequently that employees begin to resist further change.

The values that make up organization culture are usually a. discussed among employees. b. popularized in the company. c. taken for granted. d. used as a strategic planning tool. e. celebrated on a monthly basis.

c. taken for granted.

If a business strategy and corporate culture are in conflict the __________ will win, regardless of the strength and effectiveness of the strategy. a. strategy b. organization c. employees d. culture e. None of these are correct.

d. culture

An organization's culture of __________ reflects the extent to which majority members value efforts to increase minority representation, and whether the qualifications and abilities of minority members are questioned. a. diversity b. strategy c. conflict d. inclusion e. multiculturalism

d. inclusion