Organizational Behavior - Chapter 12
Scenario: Special Force A special military team is getting ready for deployment to the Midwest in response to threats from a terrorist group who said they were planning to contaminate the water supply with bio-hazards. Jim is a bio-medical engineer, Scott is an environmental scientist, Megan is a virus specialist, and Susan is a critical care physician. The team also comprises three nurses and other technical experts. Jim was elected as the leader of the team. Scott is responsible for monitoring the team's progress toward its goals. Susan took on the role of a motivator and the confidence builder for the team. This team has worked together before and has developed a high level of common understanding regarding the team and its mission. Members also strongly believe that the team can be effective across a variety of situations and tasks. As a standard practice, before deployment, the team members observe how other members perform their roles by shadowing and going through simulations. Scott's role of monitoring the team's progress contributes to which of these teamwork processes?
Action process
The following scenario is an example of which of the boundary spanning activities? Rachael, a member of a art team at Graphics Gaining Inc.(GGI) recently met with a member of the executive management team at GGI Corporate Headquarters to get support for her team's request to increase the budget for an expanded print media campaign.
Ambassador
Tom, Dick, and Harry are members of a marketing team at Brain Games, Inc. (BGI) responsible for generating ideas for new product development. Tom has done a phenomenal job in gathering information necessary to help the team understand the desires and needs of the client. All things being equal, Harry has the best record of making good recommendations to Jill, vice president of marketing. Dick can make some good recommendations, but sometimes his recommendations are completely off base. Fortunately, Jill pays careful attention to what Harry has to say, but generally doesn't pay much attention to what Dick proposes. In addition to Jill, Harry has been meeting with the vice president of operations and other members of the executive team to gain support for their request to increase the marketing budget. Harry is engaging in which of the boundary spanning processes?
Ambassador
Based on the decision making records of Joel and Kelsey from the information below, reflect which factor in effective decision making is happening at SSI? Simon, Kelsey, and Joel are members of a sales team at Surf Shop, Inc. (SSI) responsible for generating ideas for new surf board development: 1. Simon has done a phenomenal job in gathering information necessary to help the team understand the desires and needs of the local surfers. 2. All things being equal, Joel has the best record of making good recommendations to Sidney, vice president of marketing. 3. Kelsey, can make some good recommendations, but sometimes his recommendations are completely off base. Fortunately, Sidney pays careful attention to what Joel has to say, but generally doesn't pay much attention to what Kelsey, proposes. In addition to Sidney, Joel has been meeting with the owner of the company and other members of the executive team to gain support for their request to increase the surf board development budget.
Cohesion b. Staff validity Transactive memory
Moe, Larry, and Curly are members of engineering and development at Three Stooges, Inc. (TSI) responsible for engineering ideas for new product development. 1.) Moe has done a phenomenal job in gathering information necessary to help the team understand the desires and needs of the new product. 2.) All things being equal, Curly has the best record of making good recommendations to Shemp, vice president of marketing. 3.) Larry can make some good recommendations, but sometimes his recommendations are completely off base. Fortunately, Shemp pays careful attention to what Curly has to say, but generally doesn't pay much attention to what Larry proposes. In addition to Shemp, Curly has been meeting with the vice president of operations and other members of the executive team to gain support for their request to increase the engineering budget. Moe's action would contribute to which factor in effective decision making at the company TSI?
Decision informity
Which three specific factors have been found to account for a team's ability to make effective decisions?
Decision informity; staff validity, and hierarchical sensitivity
Communications is the process by which information and meaning gets transferred from a sender to a receiver. Is load music a positive influence the communications process?
False
Based on the scenario below, Evva's tendency to listen to Harry and ignore Dick reflect which factor in effective decision making? Tim, Dylan, and Harry are members of a marketing team at Town News, Inc. (TNI) responsible for generating ideas for new product development. 1. Tim has done a phenomenal job in gathering information necessary to help the team understand the desires and needs of the client. 2. All things being equal, Harry has the best record of making good recommendations to Evva, vice president of marketing. 3. Dylan can make some good recommendations, but sometimes his recommendations are completely off base. Fortunately, Jill pays careful attention to what Harry has to say, but generally doesn't pay much attention to what Dylan proposes. In addition to Evva, Harry has been meeting with the vice president of operations and other members of the executive team to gain support for their request to increase the marketing budget.
Hierarchical sensitivity
Which of these is not a type of desirable transportable teamwork competencies?
Hierarchical sensitivity
Which of these teamwork processes are important before, during, and between periods of taskwork?
Interpersonal processes
A special military team is getting ready for deployment to the Midwest in response to threats from a terrorist group who said they were planning to contaminate the water supply with bio-hazards. Jim is a bio-medical engineer, Scott is an environmental scientist, Megan is a virus specialist, and Susan is a critical care physician. The team also comprises three nurses and other technical experts. Jim was elected as the leader of the team. Scott is responsible for monitoring the team's progress toward its goals. Susan took on the role of a motivator and the confidence builder for the team. This team has worked together before and has developed a high level of common understanding regarding the team and its mission. Members also strongly believe that the team can be effective across a variety of situations and tasks. As a standard practice, before deployment, the team members observe how other members perform their roles by shadowing and going through simulations. team's high level of common understanding refers to which of these?
Mental models
Based on the following scenario, the standard pre-deployment practice of the team represents which aspect of cross-training? A special military team is getting ready for deployment to the Midwest in response to threats from a terrorist group who said they were planning to contaminate the water supply with bio-hazards. 1. Sam is a critical care physician. He took on the role of a motivator and the confidence builder for the team. 2. Janet is a bio-medical engineer. She was elected as the leader of the team. 3. Sandy is an environmental scientist. She is responsible for monitoring the team's progress toward its goals. 4. Miguel is a virus specialist 5. The team also comprises three nurses and other technical experts. This team has worked together before and has developed a high level of common understanding regarding the team and its mission. Members also strongly believe that the team can be effective across a variety of situations and tasks. As a standard practice, before deployment, the team members observe how other members perform their roles by shadowing and going through simulations.
Positional modeling
Before a team made their presentation to the client, each team member observed how other team members performed their roles by shadowing for a day in those members' functional expertise areas and jobs. This is an example of which type of cross-training?
Positional modeling
At Taser Sport, Inc. (TSI), Tammy, a member of the marketing team, recently met with Mike from Research and Development to learn about new technology and materials that were being experimented with at TSI and other companies in the industry. This is an example of which of these boundary spanning activities?
Scout
Based on the scenario below, the team members reflect which of these effective decision factors? Team 2 at Xion Inc. is given the task to develop new product ideas for different toys. Team members possessed all the necessary information to make a good recommendation for each of the toys, but they failed to do so because of the lack of insight and good judgment.
Staff validity
_______ is normally conducted by a consultant and intended to facilitate the development of team processes related to goal setting, interpersonal relations, problem solving, and role clarification.
Team building
_______ refers to specific types of feelings and thoughts that coalesce in the minds of team members as a consequence of their experience working together.
Team states
Which of these refer to the degree to which teams are capable of remaining together as ongoing entities?
Team viability
Within communications is Network structure, which is a pattern of communications that occurs regularly among each member of a team. Which of the following is NOT a flow of communication:
X Generation
According to research, potency, which refers to the degree to which members believe that the team can be effective across a variety of situations and tasks, has _______ impact on team performance.
a strong positive
In Prof. Lyons' Team 5 for the final OB project , everyone focused on his/her specialty and what they did best. Each member of Team 5 knew exactly where they could go to get information when there were gaps in their knowledge. Because of the way they worked together, Team 5 produced synergistic results. This shows that Prof. Lyons' Team 5 for the final OB project has had an effective ________________
a. staff validity c. transactive memory e. hierarchical sensitivity
I am sure you have all been on a team where either you or someone on the team behaved the was Mason does in this scenario: Mason was on a project team that was facing serious problems and tight deadlines. Mason started blaming other team members for the team's problems and got short tempered with others in the team. This is an example of poor ______________
affect management
A research team is getting ready to go into the wilderness in response to serious concerns about mosquitoes carrying deadly diseases. The team is worried about the rapid spread of these mosquitoes if they are not organically killed. 1. Mike is a bio-medical engineer. He was elected as the leader of the team. 2. Yang is an environmental scientist. She is responsible for monitoring the team's progress toward its goals. 3. Joanne is a virus specialist 4. Kyan is a critical care physician. He took on the role of a motivator and the confidence builder for the team. The team also comprises three nurses and other medical experts. This team has worked together before and has developed a high level of common understanding regarding the team and its mission. Members also strongly believe that the team can be effective across a variety of situations and tasks. As a standard practice, before going into the wilderness, the team members observe how other members perform their roles by shadowing and going through simulations. This team's strong belief that they can be effective across a variety of situations reflects which of these?
c. High potency d. Low cohesion e. Minimal boundary spanning
Synchronizing team members' activities in a way that makes them mesh effectively and seamlessly refers to _______ and is an example of a _______ process.
coordination; action
The idea behind _______ is that team members can develop shared mental models of what is involved in each of the roles in the team and how the roles fit together to form a system.
cross-training
One way to potentially prevent problems associated with cohesion is to formally institute the role of _______
devil's advocate
Popular rules of brainstorming include all of following except:
go for quality of ideas rather than quantity
The nominal group technique incorporates both _______ and _______ activities in generating ideas and deciding on the best alternative.
individual; team
I am sure that you can all relate to the following story: Kevin, Linh, Rachana, and Kazu are team members in a Principles of Marketing class taught by Prof. Lyons. As a team, they are responsible for conducting a case analysis and presenting the results to the class. Kevin and Kazu have worked very hard. However, Linh and Rachana did not work as hard as they could have, nor did they do what was necessary for the team to complete the project effectively. The loss in team productivity that occurred due to Linh and Rachana refers to:
motivational loss
When you get from teams "more than the sum of their parts", the teams seem to benefit from
process gain
Coordination losses are often driven by:
production blocking
Gen Loo, Jorge, Michell, and Kylie are members of one team in this class. Just as in our Organizational Behavior class, the final project requires completion of an individual team member ranking assignment and a final team project. The team project involves a written case analysis and a conclusion of the results, and members of the team will receive the same grade for this work (which is not the case in our real OB class). Gen Loo and Kylie worked extremely hard on the team project. Jorge and Michell, believed that the team would receive a good grade because of Gen Loo and Kylie's work, and so rather than working hard on the team project, they put all their effort in their individual assignments. Jorge and Michell, engaged in:
social loafing
Teamwork processes have a _______ effect on team commitment.
strong positive
The secrets of better brainstorming, as practiced at IDEO, includes which of these "what to do":
the space remembers