Organizational Behavior Chapter 3

When someone refers to a work environment as "positive" or "negative," they are likely referring to the ______.

Affective Climate

Emotional division of labor is any division of roles in which individuals vary in their requirement to use emotional abilities.

True

Negative state affect is defined as a general dimension of subjective distress and unpleasant engagement.

True

Satisfaction is not emotion.

True

Many believe that EI can be learned.

true

Negative or positive moods can be spread through emotional contagion.

true

The ability to perceive emotion in yourself and others is an aspect of emotional intelligence.

true

Which of the following best explains how positive emotions like concern for coworkers can change organizations for the better?

Broaden-and-build model

Emotional intelligence is the same thing as IQ.

False

Experiencing high energy, full concentration, and pleasurable engagement are evidence of negative state affect.

False

Which of the following is defined as the extent to which a person feels enthusiastic, active, and alert?

Positive State Affect

"A person can be happy with their work in general, but their negative emotions can reduce their ability to attend to details in their work." Which aspect of affective events theory does this statement best exemplify?

Satisfaction is not an emotion

Which is an example of deep acting?

a person who thinks of a happy memory to project happiness at work

______ is a general term referring to the range of feelings one might experience.

affect

Which of the following best describes giving new names to felt emotions?

affect relabeling

Which of the following best describes the ability to vary responses by recognizing which people are more emotionally reactive than others?

affect spin

In the video, your response to the situation would be considered a ______ behavior because it is in response to the event and will have an immediate consequence for your employees.

affect-driven

Danilo has noticed that his feelings often change to match the feelings being expressed by others in his workplace. Danilo's feelings are being influenced by ______.

affective climate

Recognizing that employees may have emotional reactions to job-related and non-job-related incidents comes from which of the following?

affective events theory

A person comes to work experiencing negative affect, but after a compliment from their boss they feel better, experience positive affect, and perform better in the afternoon. Which aspect of affective events theory does this exemplify?

affective experiences change over time

Why might a workplace give a screening test to gauge new employees' level of emotional intelligence (EI)?

to enhance the person's EI through training

Several servers stood in the back of the restaurant complaining about some rowdy tables. Soon the line cook was swearing about mixed-up orders and the dishwashers were slamming dirty dishes into the machine. This is an example of ______.

emotional contagion

Which of the following best explains how a group could have a positive or negative affective climate in the workplace?

emotional contagion

Feeling like your true feelings are out of alignment with the expected emotions of an organization is an example of which of the following?

emotional dissonance

In order to soothe an anxious patient, the nurse was careful to have a calm and relaxed expression. Since she actually felt very tired and anxious herself, this action likely caused ______.

emotional dissonance

In the video, you are concerned about the data-loss breach because many of your customer service representatives are also bank customers. You are concerned the employees' ______ will be low and they won't be able to control their emotions when taking calls.

emotional dissonance

It is explained in the video that LGBTQ employees often "act" differently in the workplace than they would in a normal situation. The disassociation from the organizational norms is called ______.

emotional dissonance

Danae recognizes that she is feeling depressed and chooses a work activity that will get her up and moving in order to counteract that feeling. Danae is using which of the following in making this decision?

emotional intelligence

Emotional contagion can be responsible for the spread of both positive and negative moods.

true

While delivering a sexual harassment training at work, Kalyani noticed people fidgeting and avoiding eye contact with her. She felt that she could sense that people were anxious and uncomfortable, even though they hadn't explicitly said it. Kalyani's ability to discern these emotions means that she is likely skilled in ______.

emotional intelligence

In the video, it is explained that LGBTQ employees' ______ are being affected by workplace bullying.

emotions

In the video, you are concerned that your employees' ______ will be affected by the high volume of upset customer calls.

emotions

Which statement best describes the relationship between affect, emotions, and mood?

emotions and mood are types of affect

Which of the following best describes the duration of an emotion?

event-specific, brief, intense

Affect spin increases emotional fatigue.

false

Emotional dissonance is when organizationally expected emotions and true emotions are the same.

false

Emotional division of labor refers to the idea that all members of a team must engage in deep acting.

false

Emotional intelligence cannot be learned or changed.

false

Emotional intelligence is an innate characteristic that cannot be learned.

false

Emotions are general feeling states that are not related to a specific event.

false

Moods are triggered by specific events and are brief, but intense.

false

The contagion of positive emotions leads to lower productivity.

false

According to the circumplex model of group affective climate, how would a person who is enthusiastic be categorized?

high arousal; high pleasantness

High positive affect is a state of high energy, full concentration, and pleasurable engagement.

true

Being able to calm yourself or others in a fearful situation is an example of emotional ______.

intelligence

Santiago, a manager, put a cheerful vase of multicolored tulips in the break room. He complimented a new photo on someone's desk and whistled a happy tune while walking down the hall. Soon the entire office seemed a little happier and more positive. Santiago's actions show that ______.

leaders strongly influence how emotional contagions emerge

According to the circumplex model of group affective climate, how would a person who is depressed be categorized?

low arousal; low pleasantness

AJ woke up feeling unlike herself. She has been crabby and irritable all day for no discernable reason. Which of the terms best describes what affect AJ is displaying?

mood

Rodney has been angry and contemptuous all day. His coworkers have been avoiding him because of his snappish interactions. Which of the following best describes Rodney's feelings?

negative state affect

Barsha is having a great day. She is busy, excited, and full of energy. Which of the following best describes Barsha's feelings?

positive state affect

Which type of emotional labor is connected to higher levels of fatigue and workplace weariness?

surface acting

In the video, it is explained that LGBTQ workers often use ______ acting to hide their identity. According to the text, this will lead to increased ______.

surface; burnout

Which concept measures how group arousal and pleasantness can affect the workplace climate?

the circumplex modern of affect