Organizational Behavior Chapter 3
When someone refers to a work environment as "positive" or "negative," they are likely referring to the ______.
Affective Climate
Emotional division of labor is any division of roles in which individuals vary in their requirement to use emotional abilities.
True
Negative state affect is defined as a general dimension of subjective distress and unpleasant engagement.
True
Satisfaction is not emotion.
True
Many believe that EI can be learned.
true
Negative or positive moods can be spread through emotional contagion.
true
The ability to perceive emotion in yourself and others is an aspect of emotional intelligence.
true
Which of the following best explains how positive emotions like concern for coworkers can change organizations for the better?
Broaden-and-build model
Emotional intelligence is the same thing as IQ.
False
Experiencing high energy, full concentration, and pleasurable engagement are evidence of negative state affect.
False
Which of the following is defined as the extent to which a person feels enthusiastic, active, and alert?
Positive State Affect
"A person can be happy with their work in general, but their negative emotions can reduce their ability to attend to details in their work." Which aspect of affective events theory does this statement best exemplify?
Satisfaction is not an emotion
Which is an example of deep acting?
a person who thinks of a happy memory to project happiness at work
______ is a general term referring to the range of feelings one might experience.
affect
Which of the following best describes giving new names to felt emotions?
affect relabeling
Which of the following best describes the ability to vary responses by recognizing which people are more emotionally reactive than others?
affect spin
In the video, your response to the situation would be considered a ______ behavior because it is in response to the event and will have an immediate consequence for your employees.
affect-driven
Danilo has noticed that his feelings often change to match the feelings being expressed by others in his workplace. Danilo's feelings are being influenced by ______.
affective climate
Recognizing that employees may have emotional reactions to job-related and non-job-related incidents comes from which of the following?
affective events theory
A person comes to work experiencing negative affect, but after a compliment from their boss they feel better, experience positive affect, and perform better in the afternoon. Which aspect of affective events theory does this exemplify?
affective experiences change over time
Why might a workplace give a screening test to gauge new employees' level of emotional intelligence (EI)?
to enhance the person's EI through training
Several servers stood in the back of the restaurant complaining about some rowdy tables. Soon the line cook was swearing about mixed-up orders and the dishwashers were slamming dirty dishes into the machine. This is an example of ______.
emotional contagion
Which of the following best explains how a group could have a positive or negative affective climate in the workplace?
emotional contagion
Feeling like your true feelings are out of alignment with the expected emotions of an organization is an example of which of the following?
emotional dissonance
In order to soothe an anxious patient, the nurse was careful to have a calm and relaxed expression. Since she actually felt very tired and anxious herself, this action likely caused ______.
emotional dissonance
In the video, you are concerned about the data-loss breach because many of your customer service representatives are also bank customers. You are concerned the employees' ______ will be low and they won't be able to control their emotions when taking calls.
emotional dissonance
It is explained in the video that LGBTQ employees often "act" differently in the workplace than they would in a normal situation. The disassociation from the organizational norms is called ______.
emotional dissonance
Danae recognizes that she is feeling depressed and chooses a work activity that will get her up and moving in order to counteract that feeling. Danae is using which of the following in making this decision?
emotional intelligence
Emotional contagion can be responsible for the spread of both positive and negative moods.
true
While delivering a sexual harassment training at work, Kalyani noticed people fidgeting and avoiding eye contact with her. She felt that she could sense that people were anxious and uncomfortable, even though they hadn't explicitly said it. Kalyani's ability to discern these emotions means that she is likely skilled in ______.
emotional intelligence
In the video, it is explained that LGBTQ employees' ______ are being affected by workplace bullying.
emotions
In the video, you are concerned that your employees' ______ will be affected by the high volume of upset customer calls.
emotions
Which statement best describes the relationship between affect, emotions, and mood?
emotions and mood are types of affect
Which of the following best describes the duration of an emotion?
event-specific, brief, intense
Affect spin increases emotional fatigue.
false
Emotional dissonance is when organizationally expected emotions and true emotions are the same.
false
Emotional division of labor refers to the idea that all members of a team must engage in deep acting.
false
Emotional intelligence cannot be learned or changed.
false
Emotional intelligence is an innate characteristic that cannot be learned.
false
Emotions are general feeling states that are not related to a specific event.
false
Moods are triggered by specific events and are brief, but intense.
false
The contagion of positive emotions leads to lower productivity.
false
According to the circumplex model of group affective climate, how would a person who is enthusiastic be categorized?
high arousal; high pleasantness
High positive affect is a state of high energy, full concentration, and pleasurable engagement.
true
Being able to calm yourself or others in a fearful situation is an example of emotional ______.
intelligence
Santiago, a manager, put a cheerful vase of multicolored tulips in the break room. He complimented a new photo on someone's desk and whistled a happy tune while walking down the hall. Soon the entire office seemed a little happier and more positive. Santiago's actions show that ______.
leaders strongly influence how emotional contagions emerge
According to the circumplex model of group affective climate, how would a person who is depressed be categorized?
low arousal; low pleasantness
AJ woke up feeling unlike herself. She has been crabby and irritable all day for no discernable reason. Which of the terms best describes what affect AJ is displaying?
mood
Rodney has been angry and contemptuous all day. His coworkers have been avoiding him because of his snappish interactions. Which of the following best describes Rodney's feelings?
negative state affect
Barsha is having a great day. She is busy, excited, and full of energy. Which of the following best describes Barsha's feelings?
positive state affect
Which type of emotional labor is connected to higher levels of fatigue and workplace weariness?
surface acting
In the video, it is explained that LGBTQ workers often use ______ acting to hide their identity. According to the text, this will lead to increased ______.
surface; burnout
Which concept measures how group arousal and pleasantness can affect the workplace climate?
the circumplex modern of affect