Organizational Behavior Chapter 4

The best source for rating an individuals emotional intelligence is

A colleague

Goran secured three bids for a project at work. He was about to award the job to the lowest bidder when his boss demanded he award the job to the highest bidder- a friend of hers from college. Goran feels torn between his strong sense of fairness and his boss' demand. He is experiencing

Cognitive dissonance

To affect both job satisfaction and performance, rewards must be

Contingent on individual performance

Sydney is a single mother with two children, one of whom has a chronic medical condition. Sydney says she stays at her job because it provides medical benefits she likely would not receive at other companies. This is an example of ____ organizational commitment

Continuance

All of the following influences on attitude formation are related to social learning except

Direct experience

Leonard is so upset following his performance appraisal, he feels like crying. Because he has several hours left in the work day, he decides to picture himself lying on a tropical beach to improve his mood. This is an example of

Emotional labor

Which of the following statements accurately describes ethical behavior at work

Ethical behavior requires actions consistent with ones own values, those of society, and those of the company

Which of the following is a work value

Fairness

Which of the following statements is an example of the cognitive component of an attitude

I believe my coworkers are lazy

All of the following are major characteristics of a persuasive source except

Intelligence

Which of the following measures the specific facets of job satisfaction

Job Descriptive Index

Which of the following statements accurately describes job satisfaction

Job satisfaction depends upon pay, the work itself, promotion opportunities, supervision, and coworkers

Which of the following is an example of counterproductive work behavior

Natalia discovers a shortcut that saves her hours of time on routine projects and keeps the discovery to herself

All of the following statements accurately describe organizational citizenship behaviors except

OCBs must be carefully managed since each behavior significantly depletes employee energy

Which of the following is a terminal value

Pleasure

All of the following statements accurately describe work attitudes except

Positive psychological climates are not enough to generate positive attitudes or good performance

Attitudes are best defined as

Psychological tendencies expressed by evaluating something with a degree of favor or disfavor

You are a student in the College of Business at Citywide University, which recently announced that all fees for students in the College of Engineering will double beginning next semester. You believe in quality education at an affordable price and would like to attend the protest rally with you best friends on Saturday, but you decide to attend a family wedding instead. Your decision was likely based on which factor in the attitude-behavior link

Relevance

Which of the following statements accurately describes emotions and moods

Research has shown that emotions and cognition are normal parts of decision making

A target uses the peripheral route to persuasion when

She is distracted

Why are ethical dilemmas so prevalent in business

Since few ethical issues are clear-cut, they require individual interpretation

In which of Kohlbergs stages of cognitive moral development are most adults classified

Stage 4, where people try to live up to the laws and norms of society

People are more likely to be persuaded into an attitude change when

The tone of the message matches their mood

A B Corp is a company that

Uses the power of business as a force for good