Organizational Behavior Chapter 4
The best source for rating an individuals emotional intelligence is
A colleague
Goran secured three bids for a project at work. He was about to award the job to the lowest bidder when his boss demanded he award the job to the highest bidder- a friend of hers from college. Goran feels torn between his strong sense of fairness and his boss' demand. He is experiencing
Cognitive dissonance
To affect both job satisfaction and performance, rewards must be
Contingent on individual performance
Sydney is a single mother with two children, one of whom has a chronic medical condition. Sydney says she stays at her job because it provides medical benefits she likely would not receive at other companies. This is an example of ____ organizational commitment
Continuance
All of the following influences on attitude formation are related to social learning except
Direct experience
Leonard is so upset following his performance appraisal, he feels like crying. Because he has several hours left in the work day, he decides to picture himself lying on a tropical beach to improve his mood. This is an example of
Emotional labor
Which of the following statements accurately describes ethical behavior at work
Ethical behavior requires actions consistent with ones own values, those of society, and those of the company
Which of the following is a work value
Fairness
Which of the following statements is an example of the cognitive component of an attitude
I believe my coworkers are lazy
All of the following are major characteristics of a persuasive source except
Intelligence
Which of the following measures the specific facets of job satisfaction
Job Descriptive Index
Which of the following statements accurately describes job satisfaction
Job satisfaction depends upon pay, the work itself, promotion opportunities, supervision, and coworkers
Which of the following is an example of counterproductive work behavior
Natalia discovers a shortcut that saves her hours of time on routine projects and keeps the discovery to herself
All of the following statements accurately describe organizational citizenship behaviors except
OCBs must be carefully managed since each behavior significantly depletes employee energy
Which of the following is a terminal value
Pleasure
All of the following statements accurately describe work attitudes except
Positive psychological climates are not enough to generate positive attitudes or good performance
Attitudes are best defined as
Psychological tendencies expressed by evaluating something with a degree of favor or disfavor
You are a student in the College of Business at Citywide University, which recently announced that all fees for students in the College of Engineering will double beginning next semester. You believe in quality education at an affordable price and would like to attend the protest rally with you best friends on Saturday, but you decide to attend a family wedding instead. Your decision was likely based on which factor in the attitude-behavior link
Relevance
Which of the following statements accurately describes emotions and moods
Research has shown that emotions and cognition are normal parts of decision making
A target uses the peripheral route to persuasion when
She is distracted
Why are ethical dilemmas so prevalent in business
Since few ethical issues are clear-cut, they require individual interpretation
In which of Kohlbergs stages of cognitive moral development are most adults classified
Stage 4, where people try to live up to the laws and norms of society
People are more likely to be persuaded into an attitude change when
The tone of the message matches their mood
A B Corp is a company that
Uses the power of business as a force for good